Holly House Hotel
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Historical Traveler Reviews Holly House Hotel London
Stay away... you deserve much better!
On Friday June 25th 2004 I get to the Holly House Hotel. I hand in to the guy in the front desk my confirmed printed reservation. He takes a peek at it and says: "It's cancelled."
At first I thought that there had been a mistake or a misunderstanding, for I didn't have any notice on this "cancellation". I call my boyfriend who was the one who did the online reservation and who was coming later to see if he had any email confirming this "cancellation". "Nothing", he replies and he says that he would call the hotel directly. A more mature man comes to the front desk and I try to explain what was going on. He confirms that my reservation is "cancelled".
Apparently with the excuse of having some heating system problems they had cancelled my room (a double one), without any prior notice. I couldn't believe it cause they had two huge vacancy signs outside. They had triple rooms but they wouldn't fit me in because it was too 'expensive' for them.
The phone rings at the hotel and the mature guy (the manager) picks up. I new it was my boyfriend asking for explanations and I see that after the manager listens for a while, he holds the phone away from his ear... he was not listening at all! When he hangs the phone I turn to him and say how unbelievable this situation was, and that it was not a way to treat a client. Nor he, nor the front desk guy didn't seem to care at all. They said that they had not made any charges on our credit card for our booking. That was about it! I exploded. How were they daring just to mention charges, when they were canceling a confirmed reservation!
In the booking they ask for your mail and a telephone number where they can contact you. They also ask for a 48 hour notice in case you cancel. When I told this to the front desk guy he just replied that they never call any guest, and he didn't care about the 48 hour notice.
All of you who are thinking of going to this hotel think twice, it is quite upsetting when you have the security of a confirmed reservation in London and then you get this treatment. I understand that hotels may have technical problems, but this is definitely not the kind of service attitude you would like to face.
Helpfull and friendly staff. Centraily located, within walking distance from Victoria station. Most of the tourist attraction is in easy reach. Economic nice clean rooms. Rooms are a bit small but nicely decorated.
Good for the hostel-bound
Pretty noisy, shabby, and small. But I agree that you get what you paid for, which is very little, especially in the off-season. We paid only about $130 for a twin room for three nights (less than $45 per night for two tiny twin beds). It's close to Victoria station. The staff is pretty friendly, though do not leave or expect to receive messages (there are also no phones in the rooms).
What You pay for is what You get..
I do agree, that the rooms are not the most beautyful or large, but it has what you need: at bathroom, a bed and fridge. Upon arriving we were accomodated at small bedrood (size of bed is not suitable for two persons though!). But upon request we were offered a three-bed room without x-tra charge. The hotel is not topclass, but the hosts are friendly. Its a cheap way to stay central in London,
Be Warned, Do Not Stay Here!
Do not stay in this hotel! It is a dump. The bathrooms are tiny and the rooms are in horrible condition. The room we stayed in smelled like bug spray and after arriving, they would not allow us to cancel when we were so disgusted by the conditions of the place. They sent us to check out several rooms and they were all horrible. DITTO to the comment about the bathrooms. Save yourself the trouble and go stay at the Comfort Inn up the road, it is closer and more conveniant to the Victoria Station. For a few more pounds, you will stay in a newly renovated place and enjoy an awesome breakfast.
Don't Stay here. You deserve better!
Holly Hotel was the worst hotel I've ever seen. I can't believe they haven't faced legal action over claiming their room is ensuite. Their bathroom is the smallest I have ever seen (about 4 feet wide containing a toilet, sink, and shower) no shower door means your toilet paper gets soaked every time you use their facilities. Do yourself a favor and spend a few extra pounds to book some comfort in the seat of civilization.