Holland Court Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Holland Court Hotel London
Great homely hotel
I stayed here for a few days in May 2005. I found the hotel to be cosy , nicely decorated and very reasonably priced. The staff were friendly and helpful. I needed to get a taxi to a conference and there were probelms with the tube and they immediately arranged for one to come and pick me up. As regards the charge for breakfast, I wasn't charged any additional amount when I had the English breakfast. Overall my stay at the HCH was was as expected and I think I am most likely to stay here again.
Think twice before you stay here
My wife and I stayed here for 4 nights over New Years (04/05). It got so bad at one point that we went to an internet cafe to review our cancellation policy and search for a different hotel. Unfortunately, we were locked in and were not prepared to lose the £120 for the two remaining nights.
The HCH is about 5 minute or less walk to the Kensington Olympia Tube station, which sounds good, but if you look at a Tube map you will see that you have to change at Earl's Court to go anywhere beyond Kensington High Street, because of the way the trains run. This is more or less an incovenience (of course, it didn't help that this station closed the day after we got there and we had to walk to Earl's Court to go anywhere - again, not that bad and not HCH's fault).
The location is not in a bad part of town, but we didn't feel completely safe, either. The room is small (but hey, it's London, we didn't expect too much). It is so small, however, that the added amenity of a desk and fridge were useless. The breakfast was ok. We had the continental breakfast, because the full English looked and smelled awful.
The two girls running the breakfast room were by far the nicest people in the hotel, I suspect this is because they were unrelated to the owners. The rest of the staff was creepy and made you feel very uneasy. I am not a very suspicious person, but I did not trust these people. We politely asked them to not make up our room (we just didn't feel the need to have it done) and they gave us the third degree about it. They have a "security policy" that states you have to give them your room key when you go out. We felt like this was giving them a schedule to ransack our room. We ignored this policy except for the one time we were made aware of it.
The last night we were there we ran out of cash, but needed some for the next morning cab ride. I tried to find a way out of walking 15 minutes in the cold late that night to an ATM (which I ended up doing) by asking to get a cash advance on my credit card or having them cash a traveller's check. They didn't want to do either one, but instead they suggested I walk up the block to the Hilton, where they might be able to help me. In his own words "..they are the big boys and have the ability to do that sort of thing." I will say that this was the most helpful person on there staff that I met. At least he didn't act as if he didn't understand English when I asked him something, as most of the rest of the staff did.
Lastly, this place is about a 15 minute walk to a decent place to eat, except for the Crown and Sceptre pub which is right across the street, and probably one of the best places we ate in London, as far as value for your money goes.
My recommendation is to not stay here unless you are attending a convention at Olympia or Earl's Court. Even then, try to find somewhere else. I would have happily paid twice as much to stay in a more central area of the city at a nicer hotel. If you can, find a nice B&B outside of the city and comute in by train or something. I didn't give this a "terrible rating" because it was endurable, but certainly not pleasant and not what you want if you are on holiday.
Value for Money in London
I didn't find anything about the hotel all that special. What it does offer is clean, quiet accomodation that is very close to transportation, at a very reasonably (for London anyway) price. Room are on the small side, but unless you want to part iwth a lot more £'s, that is a fact of life in London.
It is close enough to Kensington Olympia that walking from the train to the Hotel and back is not difficult (I've done it twice). They say a 3 minute walk. I don't think it is that far.
As for credit card fraud, well the person wasn't paying attention, they charge your card for the entire stay when you check in. If you leave early, and don't ask them to credit the other days back, well, you weren't real smart.
I don't particularly like that practice, but they are hardly the only people to do it. As for Parking, it isn't cheap anywhere in London.
Don't bring a car into LONDON, it will cost you as much to park it as to rent it....
We stayed 5 nights in dec 2004 at a very reasonable price (ensuite double L49pn for London...). Room was actually very small and had some minor defects (eg some noises from heating system and floor and clean-but-raunchy linen) but overall it was clean and provided all we needed for feeling good. At the reception and even cleaning personnel was cordial and helpful, though there are not many services or facilities. They have a very intimate lounge/breakfast conservatory. If you dont expect particular facilities, it's a good value for money, cosy, calm and well located place to stay a couple of nights.
Not bad, but not great...
Stayed in the Holland Court Hotel for one night on friday 17th September. We had a good deal to stay there for £45 with ratestogo. However, the cheap rate must have meant a cheap room. It was quite small and there was a cracked window and the sink in the bathroom (also small) was hanging off the wall. This meant the water didn't drain very well. Still, minor problems so we didn't complain. Breakfast was good overlooking the garden. However, we were asked if we wanted an english breakfast which we naively agreed to. It wasn't until check uot that we discovered that we had to pay an extra £5 each for the privelage. Not much I know, but it would have been nice to have been told that we would have to pay extra.
Location was good with easy access to all the sites. Very near to Olympia underground station. Overall, not too bad for the price.
Fine hotel, staff, room and breakfast were about average, but considering the price of the winter special not bad value at all. Major difficulty here however is parking, there isn't any, all local streets are limited to 4 hour parking. The only alternative suggested by the hotel is the car park down the road costing £28 / 24 hrs or £21 / 12 hours. If you are driving find a better deal with parking.
Had a good time in Londen and this hotel. Rooms are clean en nice, althoug a bit small. Bathroom was above average. Minibar to keep drinks cold was handy and the breakfast was good. In general friendly staf.
We enjoyed our stay and will visit again.
We were surprised to see some of the comments made about the hotel.
We think that the problem around the credit card use is likley to come from someone who decided that they did not want to pay for their accommodation.
Next time they should stay at home if they cann't afford to stay in a hotel or find some mugs who will put them up for free.
Holland Court Hotel Fraud
Fraud everywhere from charging my credit card for 5 days when I only stayed one, to completely misrepresenting the accomodations. The rooms were like prison cells, there was no hot water. There was no ventilation (one window that would not stay open and closed like a guillotine without notice. Room had no room to walk around bed. Management didn't give a crap - they know they are ripping you off. Have been fighiting the fraudulent credit card charge for 5 months. Stay away from this place!
Holland court hotel from hell
Holland court hotel from hell!
Completely fraudulent use of credit card!! Using the credit card to take payment for entire duration of stay when the guests stayed a matter of hours without the permission nor signature of the cardholder.
This hotel claims to have three stars however, it shouldn“t even have a rating of any sort as it is well overdue for an inspection, which I have no doubt in my mind it would fail!
Dirty!!! Disgusting bedrooms, rude staff!!
I would not recommend this hotel to anyone, I would however, warn people against using the hotel in future!!
This establishment which claims to be a welcoming hotel needs to be completely fumegated because in its current state it should be condemned
TripAdvisor Reviews Holland Court Hotel London
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