Very, very nice hotel and friendly staff

My wife and I were so happy with our comfortable and clean room. It was a pleasure to be welcomed by such a friendly staff. We needed help with area information and extra towels. They went out of their way to help us with everything. We pampered ourselves with room service, too. Plan to recommend to all our friends. Bob and Nancy

Great Hotel

This is one of the best hotels I have every stayed in, It was close enough to downtown, and very clean, the staff was well informed of the events in the historical area. The room we had was large enough to sleep 6 and had a refrig and microwave in it. The Restaurant was a buffet and had all the home cook items on it, not to mention kids eat free and the waitstaff was pleasent as well. I will be back to this hotel again on my next vacation.

Good for the price...

... but it's not what I'd consider walking distance from the historic district. It is near the Fountain of Youth and Ripley's, but a bit of a walk to other sites. It rained while we were there so we drove around (we thought both the sightseeing trains were a waste of money) and eventually paid for parking. It was only $6 so it wasn't too bad.

As for the hotel itself: the room was fine, and the bed was comfortable, but I thought the bathroom could have been cleaner -- you could see mildew in some spots. The staff was quite helpful. We had breakfast at the hotel (not the greatest but I had low expectations on that front) and the waitress gave us a few tips for finding parking and for getting around. Everyone was very nice.

If you're looking to stay someplace that won't cost you a bunch of money and is reasonably close to the attractions, I'd recommend staying here. If cost isn't as much of a concern and you're looking to stay right in the middle of everything, I'd check into the Hilton or the historic hotel downtown (the name of which I forget). They're really within what I'd consider walking distance of the big attractions, St. George's Street and the fort...

Absolutely filthy

I would give it one star (or zero), except the staff were so friendly and helpful! Housekeeping was another matter:

· The dust on surfaces was caked on and clearly had been there since long before our stay. The sink's counter surface looked and felt grimy.

· The room's rug was so stained and dirty we wore shoes at all times.

· Dirty towels we left on the bathroom floor remained there after housekeeping had cleaned our room.

· Twice when housekeeping did take dirty towels, they did not replace them.

· Empty toilet paper rolls were not replaced.

· On at least three days, our garbage cans were not emptied; once old newspapers were left on the floor.

· The bathtub and shower curtain looked dirty when we arrived and remained dirty throughout our stay.

· One night, dried black mud from our shoes came off onto the bathroom floor. After housekeeping had been there the next day, the dirt remained.

· Our coffee maker yielded foul coffee, even using our own good coffee we had brough. When the taste improved over several days, we realized the machine had been filthy. We'd been drinking the cleaning water.

· The day we checked out, the same large pieces of dirt I noticed upon checking in still resided on top of the air conditioning.

I wrote to the hotel manager, but a month later have heard nothing. I just forwarded all my complaints to corporate headquarters.

Great hotel

This was an excellent hotel. Not to far from downtown, so you avoided most of the traffice. New hotel, rooms were large and very clean with a soft comfortable bed.

Nice hotel

The hotel itself was very nice, rooms good size and clean. Check in took some time, had to come back and room still was not ready but the staff was pleasant enough. The only improvement could be on their breakfast buffet, was okay but charged you for extras such as toast which was strange and other juices if you didn't like orange.

Great hotel!!!

This hotel was great.. It is fairly new and very nicely decorated. It has interior corridors which I prefer. If you want to enter through any door other than the lobby you have to use your room key, which made me feel very safe. It is within walking distance to restaurants, antique shops and ice cream parlors.Ripley's Believe it or not and many other sites are practically right behind it. Staff are very helpful and nice. We had a problem with a our toilet in our room, and we were upgraded to a suite at no extra charge. We were very pleased and would highly recommend. The only problem was that is was hard to find from the road. We passed it twice and had to ask for directions before we finally found it.. Would recommend a bigger sign on the main road.

Too far from George St.

I truly didn't expect much from this hotel because I am not a Holiday Inn person but did think it would be closer to the downtown activites than it actually was. Downtown was many long blocks away, you needed to jump on the "A" trolley or drive and park. Be aware that the front desk will call for a shuttle pickup for you, but the shuttle drops you off at the "Red train" ($15./3 days/pp). The "Green" trolley is across the street ($16./3 days/pp) but has more trolleys that pick up more often.

Plus you paid admission at most stops. The hotel was adequate but not a "suite" as I expected. It was a plain rectangular room with little "walking space". The pool was not heated and the spa was very small, filthy and covered with caution tape (not open) yet advertised as such.

If visiting S.A. again, I would definitely stay in one of the B&Bs downtown or at the Casa Monica.

Very nice new hotel

We stayed at the Holiday Inn in St. Augustine in Feb. 2004. Our stay was very nice. The staff was very professional and quite helpful if you had a question. The rooms are very clean and tastefully decorated. We had been traveling for several days before we arrived and I was in need of a laundromat, the hotel had one that was quite satisfactory. I travel with my laptop computer and it was nice to be able to plug into their high speed internet access. The weather was terrible but that's another story. Would stay at this establishment again.

Decent hotel

We stayed here for a night on January 3, 2003 and generally were satisfied. The rooms were clean and everything was in good condition (this seems to be a fairly new hotel, at least the paint was new). The hotel was somewhat difficult to find, as it cannot be seen from the main road and is a little hidden. Downside was that you could hear what was going on in the halls (which was annoying in the morning....). All in all it was a nice hotel, but not the most impressive I have stayed in.