Holiday Inn Select Memphis - Downtown (Beale Street)
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Historical Traveler Reviews Holiday Inn Select Memphis - Downtown (Beale Street)
Oh dear what a mistake!
The worst hotel we've ever stayed in. Booked 4 months previously for three nights, asked for a high floor, city view as offered on the booking form, ended up at the rear of the hotel overlooking car parks and blank walls could only see sky by looking up. Bathroom so small you could take a shower and use the sink at the same time. Ice machine and vending machine so convenient as they took up most of the bathroom space. Reception staff miserable and unwelcoming, one didnt know where the nearest bank was and had to ask the parking valet. If this is an example of good old southern hospitality for visitors from overseas -forget it!
Very welcoming hotel.Great location and close to Beale Street for Blues Bars and the best ribs in the world at the Rum Boogie cafe Bar.Give the river boats a miss out of season cold and boring.
Don't miss Gracelands,Sun Studio's and the
Rock n Soul museum.
Bad Service, Hotel Noisy
We chose the Holiday Inn because of their reputation, but on reflection think that this was part of the problem of booking with a huge chain of hotels. We checked in 2 adults and one child and were give a room with one double bed, we rang downstairs to say that we were a bed short and were kept waiting over 4 hours for another room to be found! We couldnt unpack or organise ourselves as we were just waiting around. The room was noisy and we didnt get much sleep, the dinner in the hotel restaurant was expetionally average. To top it all when we came to check out we had printed off the confirmation of booking from the hotels website which clearly stated in black and white that hotel parking was complimentary, however after a 15 minute "discussion" with the hotel staff we were charged $10 and told that the website was incorrect even though we had the paper in front of us saying it was free. Please be aware of this if you are wanting to park here. Its not the amount that was important, but the attitude of the staff. The staff were uninterested in individuals, and I think that this is due to the "Big Hotel Chain" mentality, i.e that they dont really need your business, therefore dont have to try that hard. Definitley would not go back here.
Our family stayed one night. The staff was very helpful with directions to attractions and our room was very clean.
Room nice, service?
My husband and I had a good sized room on the 9th floor facing the Peabody. I was disappointed with the service. I came to surprise my sister who had traveled from MN. She did not know that we had driven down and checked into the same hotel. When I arrived I called the front desk and asked them to call my room when she checked in. They could not give me her room number for privacy reasons and I understood this. After waiting and calling down to the front desk twice and being told that she had not arrived yet my husband and I decided to go ahead down to Beale as we only had 2 nights there. As an after thought when we got down to the lobby, I again asked the front desk if she had checked in. They said "oh, yes she did about 15 minutes ago, we told her to call your room." They immediately rang her room and when I went to greet her she told me they had checked in 45 minutes before! In fact she said the people at the front desk mumbled something about calling room 954 but she did not understand what they were trying to tell her! As an after thought I guess if I had slipped them some money at the front desk I might have gotten better service. I didn't think I should have to do that for a simple common courtesy. Also the pop machine on the 9th floor was sold out the entire 3 days we were there!
Great value in the heart of downtown
Spent a Tuesday night at this hotel recently. I was impressed with the cleanliness and friendly service at this hotel. The location is excellent, across from the Peaybody and a couple of blocks from Beale Street and the streetcar line. Excellent value for the money!
Room: Good, Street Noise: Horrible
We stayed one night last month and found the room to be clean and well kept. Nothing special - but quite comfortable.
However, the street noise in the rooom was unbearable. As we had a corner room, we were hit on both sides with a constant barrage of street traffic and late-night revelers. Now we expected the late-night revelers (we were planning on being some of them) - but the street traffic continuned all night! Finally, exhausted, we packed up at 6 a.m and checked out. So if you go, ask for a room off the main street.
One other tip, when you first hit Beale Street, you will be inundated with "salesmen" trying to sell you $10 wristbands that allow you to enter all of the bars without paying their $3-7 cover charge. So what's the catch? Not all of the bars have cover charges! So first check out the places you think you might want to go to - then see if the wristbands make fiscal sense.
We just returned from a visit to Memphis. As a long time Priority Club member, and based on reviews here, I felt confident in chosing this hotel. HUGE mistake. I have never been treated so rudely and with such disreguard in any lodging establishment, and my husband and I both travel quite regularly. Before booking on the net, I phoned the hotel directly to confirm room descriptions. I then held and confirmed a certain room type and view at a higher rate than others offered. When we checked in, we were shoved into a shoe-box room with a key hole view of the backs of some buildings. When I went back to the front desk, I was told they don't guarantee room types (even though the rates are different?), only smoking & non smoking and that since I'd made my reservation they'd had a wedding party book. And this was my problem HOW? Only after phoning Priority Club Guest Relations from the room did I get relief. The female Manager on duty seemed to get some freaky glee out of it all...the whole thing was so strange. I was assured I would be contacted by the GM before my departure, but never was. Breakfast was poor; room was okay. Location was good, but so are other hotels in downtown. Just a Motel 6 environment...
Absolutely Wonderful + Great Location
The best in service, elegance and southern hospitality. The rooms were beautiful and immaculate. The sushi bar in the hotel was really cool.
Holiday Inn Select
After much research, we chose the Holiday Inn Select with caution. We were warned, the downtown hotels had to be chosen carefully, (except for the Peabody, which was out of our budget). You would be wise to chose this hotel. It was clean, the staff friendly and helpful and we were totally comfortable. Location can't be beat, across from the Peabody and a very short walk to Beale Street. A great experience, touring Memphis. The only negative was the Elvis Presley Restaurant where the staff was rude and justified their behavior on 'short of staff'. Have fun! We did!
TripAdvisor Reviews Holiday Inn Select Memphis - Downtown (Beale Street)
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