Sheraton At The Falls
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Conference facilities
- Concierge desk
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TravelPod Member ReviewsSheraton At The Falls Niagara Falls
very nice room, friendly staff, starbucks inside, great
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton At The Falls Niagara Falls
Great place to stay for gambling!
We stayed here on a Saturday night in July. Our main purpose was to go to the Seneca Casino. The casino is located right across the street. If you are here to gamble, this is definitely the place to stay. Our room was clean and spacious. We had plenty of towels available. Staff was friendly. We did not eat in the restaurant. When you are gambling at Seneca, you can pretty much eat for free at the buffet there if you accumulate some points. Elevators were a bit slow on Saturday night, but that is the only negative I could think of.
Problems, Crappy Service
From the outside of the hotel it looked perfectly fine, when we went in, it was pure chaos. We waited 20 minutes just to get a room and the elevators weren't in proper working order, making it difficult to get in and out of. They would always close as people were getting in and out as soon as they opened. Oh god, and when they closet it sounds like someone dropped a carpet on the floor. The room that my uncle first got, had spider webs and reeked of cat urine. So, he got upgraded to the 5th floor, but his toilet wasn't working. Meanwhile, we were on the 2nd floor. The towels felt like paper and has pieces falling off on your body when you went to use them. They didn't give us our box of tissues even though my mother left them out on purpose and still nothing. The exhaust was broken so when the bathroom got filled up with steam, there was nowhere it could go. The shower head was blasting us with 1 stream of water coming down hard and when we tried to change the shower nozzle setting it was broken because it would NOT budge. First thing when you walk into the lobby, it smells sickengly like chlorine. And the jacuzzi was out of order and they don't know when they'll be expecting the shipment. The eatery was so overpriced, it was disgusting. And a 100 something dollars per night. We were better staying at Comfort Inn or a motor lodge, they would have given us more service than that. Luckily, because of the little incident with the cat urine, (most likely people are allowed to bring pets to that hotel) we got 50% of our hotel stay price.
One of the Worst I've Ever Stayed at
This hotel was on of the worst hotels I've ever stayed at. The elevators were always wet, the restaurant was very overpriced ($14 for my 3 year old son to eat half a plate of food from their buffet? Are they nuts?), and the hallways needed a good scrub down. The first room they put us in, with a sign in front that said "Non-Smoking" reeked of urine and cigarette smoke. The second room we moved into had broken toilets and a broken lamp. The only good points of staying here are the sort-of nice pool area and the location to all the attractions. Otherwise, there are a lot more better hotels avaliable in the same price range.
Holiday Inn - Loved it
Excellent place and is well upkept. Is in walking distance to Niagara falls so you can keep the car parked and save some dollars on parking. There is also casino opposite to the hotel and the rainbow bridge is in walking distance.
Overall, will stay again and if you really priceline it you can get good rates. I would say one of the best bang for the buck.
Holiday Inn Select 300 3rd Avenue
We spent 7 nights at the Holiday Inn Select for our wedding/honeymoon right next to the falls and it was great! The jacuzzi was closed so they gave us an upgrade to a suite and referred us to a sister hotel within walking distance to use their facilities if we wanted to. The room was nice and the service top notch; the housekeeping staff was very helpful and knew the area and hotel well. I will definitely stay there again.
Excellent! Loved It
I would give this hotel an excellent rating. We booked this online which makes me a little leary as we have had a few bad experiences in the past with online reservation sites (filthy dirty hotels that we actually walked out of one time because it was so bad), this time we tried Priceline.com and it was wonderful. The lobby and public areas of the hotel were beautiful. The pool was one of the nicest indoor pools I have seen. The employees were all very nice and helpful. The room was very spacious and clean. We enjoyed a nice dinner at the hotel restaurant. There is a public city parking garage next to the hotel and they give you free parking for your stay. We are planning to return this summer with our children and we will be staying at the Holiday Inn Select when we take that trip. I would like to thank both Priceline and the Holiday Inn for making our 18th Anniversary weekend an enjoyable one.
We stayed there courtesy of Seneca Casino, the first room the curtains were falling off the wall. The bathroom ceiling was falling down, filthy!!! The beds were like laying on a Board. Asked to be moved. The second room was a little cleaner and the beds not so hard. We had 3 nights and left after 1. I have stayed at Motel 6 were the rooms were nicer. It was disgusting. If we had to pay for the room asking $160. a night, we would have left.
Very comfortable and conveniently located
We stayed at this hotel as a guest of Seneca Niagara Casino. We were treated very well. The room was comfortable, clean and the hotel was conveniently located to the sights.
DO NOT SELECT THE HOLIDAY IN SELECT
The US side of niagra is hurtting and the lack of sercive dose not help. THE ROOMS LOOKED LIKE THEY HAVENT BEEN REMODLED SCINCE 1975. we had them change out room to a king size which was worse than the double bed room. the price for room service outragious and they forgot half our meal then served the other half cold. GOOD THINGS CLOSE TO THE USA PARK AND THE BIRDGE TO CANADA AND ACCROSS THE STREET FORM THE US'S NEW CASINO.
Nothing but problems
I was there for a formal event and they treated us horribly, wanted $10 for a usually free continental breakfast, gave me and my fiance 2 double beds instead of the king I had reserved, and charged the credit card I reserved the room with and the credit card I paid with. I have yet to receive the refund for being double charged after 12 days.
TripAdvisor Reviews Sheraton At The Falls Niagara Falls
Travel Blogs from Niagara Falls
... and Haley.
The main thing we wanted to do was the maid of the mist boat ride so we headed down ($17 each). They give you a blue plastic poncho as I'm sure most of you have seen before...the boat was pretty packed but it was so amazing and really made you 'appreciate the power of nature' (quote from Darren) and the sheer size of it! We got pretty wet as you'll see but the ponchos did their job so only my legs and face were dripping wet!
... would ixnay! Our next adventure was the Whirlpool Aero Car which is an open basket like cable car that transports you across and back over the Niagara Whirlpool. This was pretty neat and not scary at all. The gondola in Banff was too much for Todd, this would have killed him! Next stop was shopping which included souvenir shops and the Hershey store. Knowing anything I buy has to survive in the Tahoe for a couple ...
... Keg Steakhouse, the hotel's classiest restaurant, where we'd booked months ago. We said it was our 25th Anniversary in the hope of getting a table by the window with spectacular 9th floor views of the falls. It may have worked if twenty other couples hadn't had the same idea, so we had to take our turn and wait for one of the prime tables to become available. That was OK because we got finish our drinks shoulder to shoulder with the other five hundred guests sipping ...
... here once, what's a little water!! We got wet from Niagara Falls!! The ponchos definitely helped on the whole scheme of things, but legs and feet got pretty wet, our gloved hands got soaked holding on to the rails. Then eventually the boat turned out and around and returned back to its dock!! It was a great experience, and probably the best at get a true appreciation of the size of Niagara Falls. We walked across the road and into ...
We took the morning off so we could go see Niagara Falls from the Canadian side and nightfall when the lights come on. I didn't want to drive so we parked on the US side and walked the Rainbow Bridge. It is a nice easy way to get into Canada and not have to fight the traffic and parking.
As people have told us "you must see the falls from Canada". They were so right!! If you ...