Holiday Inn San Francisco - Intl Airport

Address: 275 South Airport Blvd, South San Francisco, California, 94080, United States | 3 star hotel
 
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Location

This 3 star hotel, located in the SFO Airport area of South San Francisco, is near Old Coast Road, Sawyer Camp Trail, Candlestick Point State Recreation Area, and San Bruno Mountain.
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Description

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      Historical Traveler Reviews Holiday Inn San Francisco - Intl Airport South San Francisco

      Better than expected

      from

      We recently spent a night at the Holiday Inn just north of the San Francisco International Airport. Check in was a breeze. There was free parking. It was one of the quietest hotels we've stayed in recently. There was NO noise from jets landing or taking off. The first noise we heard was at 8:15 a.m. Sunday morning as people must have been walking down the hallway. None of that listening to the showers running on the floor above or below or noise from the adjoining rooms. The beds were comfortable. The room was clean and the bathroom was a decent size. We got a great price through Price Line which added to our enjoyable stay.

      Good Sleep Despit Poor Service and Construction

      from

      I had made the reservation thinking that I had arranged for the SFO Holiday Inn EXPRESS North. However, I ended up with the SFO Holiday Inn North instead. These hotels are a mile apart in distance but miles apears in service and quality.

      Here is the comparision of features and issues:

      SFO Holiday Inn EXPRESS North (373 S. Airport Rd., San Francisco, CA)

      Complimentary High Speed Internet Access - GOOD

      Complimentary Breakfast - GOOD

      Complimentary FREE Parking - GOOD

      Kids Eat Free - GOOD

      Service - GOOD

      Rooms - GOOD, CLEAN, QUIET

      MacDonalds next door and IHOP across the street - GOOD

      Whirlpool and fitness facility - GOOD

      Easy access to Freeway and Airport - GOOD

      Free Airport Shuttle - GOOD

      SFO Holiday Inn North (275 S. Airport Rd., San Francisco, CA)

      Complimentary High Speed Internet Access - GOOD

      Complimentary FREE Parking - GOOD

      Kids Eat Free - GOOD

      Service - BELOW EXPECTATIONS

      Rooms (South Tower) - GOOD, CLEAN, QUIET

      Easy access to Freeway and Airport - GOOD

      Free Airport Shuttle - GOOD

      Features CLOSED Due to Construction: Bar, Cafe, Entry, Fitness area

      The staff will try to placitate your inconvience with coupons for a free drink at the bar. Well, the bar is a cart in an entry area in the south tower. Okay, this was just lame and sad.

      Breakfast is not complimentary and is offered at $10 for a buffet that is less than SFO Express North gives as complimentary.

      Yes, the place is under renovation for the common areas, bar, and cafe. It will be nice once comlpeted but service suffers until then. The hallways in the hotel room floors are stained and smell smoky despite a smoking ban in the facility.

      SUMMARY:

      Having stayed at both locations I would choose the SFO Holiday Inn EXPRESS hands down. Both locations have nice large rooms that are clean and well kept, free parking, and free internet access in the room. However, it is the comlimentary breakfast, service, and the lack of construction issues that make the SFO Holiday Inn EXPRESS my preferred choice.

      LOCATION HINTS:

      If returning a rental car make sure to buy your gas on the other side of the freeway at the Shell station. You will save $.20 minimum per gallon.

      I prefer to arrange my stay through either Travelocity or Ichotelsgroup since I can get a great deal on the room with a rental car basically thrown in for free!

      Below average hotel, hopeless staff

      from

      This hotel, in its current state, is a disaster. They have some sort of remodeling going on, and apparantly some sort of horrible restaffing - because noone at the desk seems to have a clue what they are doing. Our check in took 30 minutes of standing and waiting while the hapless desk cleark kept taking phone call afer phone call from the rooms, and the other clerk kept sayins "sorry, I don't know how to do this" - even the clerk who was supposed to have a clue was beyond hopeless. When she finally got around to "checking us in" after typing in the credit card number six different times, for the same two rooms, she managed to check us into two different towers (the rooms were supposed to be next door to each other) - because she was unaware that odd and even number rooms were in different buildings. The next morning, and check out, the credit card numbers had not been entered into the system! The keys we were given did not work in the rooms we were checked into at first. The "free" internet access was out of commission till further notice. There was no parking left anywhere on the grounds of the hotel. There is no place to pull up your car for check in, as all that is blocked off due to construction. Their detour sign points in the wrong direction, so you can spend some time wondering about as to which door or loading dock to use to get into the place just to find the front desk. Holiday Inn needs to train their front desk people and let them know, when you have a guest you are checking in, it is NOT ACCEPTABLE to answer the phone sixteen times (yes, and this was after I started keeping count) in the course of a check in - just to check them into the wrong rooms, with the wrong keys, anyway.

      The rooms themselves are ok but service makes this the WORST place to stay. Avoid like the plague.

      Won't be coming back, ever.

      from

      I stayed at this hotel on December 31st 2004 and checked out January 1st 2005. My room rate, secured by my travel agent, was $99. The stay was average at best, as was the room. I walked into the hotel as a "walk in" in July and did not have a good experience with the check in and front desk personnel. I sent the following email to the hotel, which has never been responded to.

      Dear Sir

      On Friday, July 22nd 2005 I walked in to your hotel without a reservation, showed my Holiday Inn Platinum member card and enquired as to room availability. I was informed by the reception person (female) that rooms were available but that the walk in rate was $129 an night. On hearing that, and having stayed at the hotel for $99 last time (January 2005) I asked if we could do better on the rate and if there was a AAA rate as I was a member. I was told by a second employee of the hotel (male) who came over to intercede, that the only rooms available were at the $129 rate, and this was because the hotel was already 90% full (what possible bearing that had on the room rate remains a mystery to me). I then left the hotel and proceeded to the Holiday Inn Express, just down the road and within sight of your hotel. On check in to the HI Express I logged onto the Internet and proceeded to check on room price and availability at your hotel. Imagine my surprise to find your own website showing rooms available at $100.60. So I picked up the phone and dialed the hotel to confirm that rooms were available at that rate and asking if I could book one. I was informed immediately that rooms were available at that price. I then asked to speak to the manager and I was given only the front desk manager who I took the liberty of expressing my opinions too.

      Please rest assured that I will not be troubling you for a room any time soon in the future. To be treated in such a shabby fashion, particularly as a Platinum member is not what I have been accustomed to in terms of service from Holiday Inns. What should have happened is that I should have been offered the lowest rate, and also as a platinum member been offered a room upgrade if one was available. Clearly your staff need to be appraised of the correct way to treat their customers.

      yours in disgust,

      etc etc

      Still no reponse from the hotel and it has now been a month. Avoid this place and go to the HI Express 400 yards away, its much better, cleaner and has better staff in my opinion.

      It's okay

      from

      I got my rooms thru hotwire, and I am not sure if they are giving us some cheaper rooms for my discount price, since there is a newer tower which is just renovated. My room was overall okay, the bathroom is a bit old, the carpet have many stains, the shower head just cannot be adjusted easily. I took a look at my parents' room as well, they have the same problem (old bathroom & dirty carpet). Just make sure try not to get any room from the older tower.

      Location is good, close to the highway 101 which can bring you to downtown in 20 min, there is also a IHOP across the street if you need to have breakfast.

      Cool

      from

      stayed here one night before going down the road to the Sheraton Gateway. Love the free internet, though I wish they had a continental breakfast like many places i go to. Parking's all right. I don't know if it would've been good for more than one night, but if you need to crash some place before you fly out or something, this place will do!

      Very pleased

      from

      I booked a room through price line. My wife and 5 year old flew in to SFO to begin a vacation in northern Cal. We arrived at midnite. All of the non smoking rooms were taken. We got a smoking room, but when we entered the room it was very clean and there was no oder of smoke at all. The front desk sent up a rollaway for our son at no charge. The room was very nice.I would reccomend this plase highly!

      Good standard

      from

      The room was very comfortable.The check in process was outstanding.I joined the priority club scheme and they gave me a bag with a few complimentary items.Also a voucher for 2 free drinks at the bar.South SFO isnt the nicest of areas.The price per night of 65.95 was the reason I chose this property.All the properties within central San Fran consisted of parking fees of 22.00+ per day.They are having building works going on but this didnt affect us.The beds were comfortable.Staff very friendly.No complaints.If you needed a night before catching a flight from Sfo I would recommend this.They have a sister property(Four Points across the road) to use their pool and laundry facilities.

      Never park and stay

      from

      I found cheaper internet rates on the Holiday Inn website than by calling the hotel. However, I called to the hotel to confirm accepting the cheaper rate would be acceptable to them. I was told "yes", but on arrival the desk clerk refused the rate. Tired from traveling I said I would pay the higher price. The desk clerk refused to change my rate saying I bought the rate through a third party and he would lose money. He stated I would have to pay the cheaper rate and the higher rate.

      I phoned the Holiday Inn website customer service (who was listed on my confirmation printout that the desk clerk viewed). Customer service said he would call the hotel and explain this was the Holiday Inn website used and not a thrid party. Customer service did this and at least got me the one higher rate (rather than paying two rates).

      Going back in the hotel, the desk clerk still questioned the reservation service used. He then stuck me in a room overlooking the highway with a very loud heater. There are many other hotels for park and stay near SFO...use one of them instead!

      Convenient and good value, but not very helpful staff

      from

      This place is Ok and good value for money but we had a number of problems- the coffee machine didn't work, TV remote was faulty, and although some staff were helpful when I checked in I was ignored for some time whilst staff finished off a private conversation- not a good first impression. Also not impressed that the bottled water provided in room costs $4 a bottle if you drink it - that seems excessively tight! However, the room was cheap and clean. Although ours was a non smoking room, it smelt of cigarette smoke when we went in.

      TripAdvisor Reviews Holiday Inn San Francisco - Intl Airport South San Francisco

      3.00 of 5 stars Good
       

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