Holiday Inn San Francisco Golden Gateway
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We were up & at breakfast by 9am ( had a Skype chat to home first!)! which was a little cafe around the corner from the hotel. The people were really nice. & there were lots of people from our group there. I had omelette & toast which was quite nice. We then made our way to the California line cable car & got off at Grant Street, we …
6am Awake after 5hrs sleep. Have to report that I slept like a baby the whole night through. No ghosts disturbed me or if they did I was in such a deep sleep I didn't know!!! Mel said she ended up calling security after I fell asleep as the bloke started playing music, apparently after they turned up it did go quiet. Oh well time to get ready & …
We were glad that we had booked our tickets for Alcatraz before we set off on our holiday. The ferry company signs indicated that the earliest departure without tickets would be in two days time. We caught the bus down to the piers and joined the queue to board the passenger ferry to nearby Alcatraz Island. The ferry journey gave us some good views …
Our day started in Oakland at the Days Inn hotel, with a memorably bad breakfast of terrible coffee and pastries, obtained from a grotty buffet in a restaurant that would have been shut down by Environmental Health. We set off to cross the Bay Bridge into San Francisco, only to find that owing to the early hour, we needed to pay a $6 toll. We …
Our final day in San Francisco would be largely spent waiting to travel, however we were determined to do something and not just sit about waiting. San Francisco has a few old cable cars still. Once upon a time, it had lots of routes. They had been introduced help locals cope with the numerous steep hills upon which the city is built. The cables …
How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
- Business Services
The best I can say about this hotel was that it was OK. A bit tired, a bit old fashioned. Clean enough but rather tatty. Convenient for our sight seeing though.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Our room was fine, average and no comments. Good pizza behind hotel, pool is small.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsHoliday Inn San Francisco Golden Gateway
Historical Traveler Reviews Holiday Inn San Francisco Golden Gateway
Wow - What fantastic staff they have here, we were really treated with respect and greeted with a friendly smile (I supposed it helps that we give out the same attitude), They really couldn't do enough for us and we always helpful throughout our stay (2 Weeks). Even though there was a mix up at the start of our holiday which ment for the first night we stayed in a bed that was a little small for two grown men, this was sorted out at the snap of a finger the very next day and we were even upgraded to a corner room compleat with a king-saze bed (we have one at home but this was King-King Size!!!). All the staff were great even the Guys and Gals that do roomservice and always greeted with a friendly smile. I really appreciated the good service and being in customer service management I know good service! Fantastic - would deffinately stay there again and reccomend to others.
We had a very unpleasant experience at this hotel this past weekend, mainly because of the way we were treated by the staff. First, when I made the reservation several weeks prior, I told the agent that I had a gift certificate for a 2-night stay. She had said, no problem, just show the reservation desk upon check-in. Well, my husband and I checked in on Friday night at 9pm, and got hassled by the clerk about whether we could use our certificate, since apparently they only honor gift certificates based on availability, and they said they may be full Saturday night. So we decided to take care of it the next day, and went upstairs. THEN, that very night, at 3:50am there were loud knocks at our door, and someone was trying to jam the key card into the slot. We went to the door to find a couple standing there with luggage, and they said that the desk clerk gave them this room number. When they realized that the room was not vacant, the couple apologized and went back downstairs. A minute later, SECURITY comes banging at our door at 4am, saying that the desk clerk said her computer was showing that our room was supposed to be empty. Well, it's not, we said, they assigned it to us, and we showed him the key card pouch with our room number written on it and our two keys that opened the door. As he was at our door the PHONE rings (it is about 4:10am), and it is the lady at the front desk telling us that her computer shows our room as vacant!! We were APPALLED at this LACK of customer service!!! They made the mistake and then called us and basically told us we were wrong, how can we be in that room. After telling her that the evening clerk had assigned us the room and given us keys to it, she finally hung up and security left. The ONLY saving grace in this incident was a very accommodating manager named Mr. Noh who, the next morning, apologized profusely for the incident and insisted that we "upgrade" to a corner room with better views for Saturday. It was a very nice and much needed gesture on their part after Friday night's debacle. And they did let us use our gift certificate both nights without charge (as it should have been anyway). Rooms are standard and clean, nothing special, but due to staff incompetence, WE WILL NOT BE RETURNING TO THIS HOTEL.
Holiday Inn Golden Gateway to HELL
I am a Platinum Holiday Inn Priority club member.
Over a year ago I decided staying at this dump was not worth all the points in the world. I recently tried Hotwire to book a hotel for a personal stay in SF. I specified a hotel in the "Cathederal Hill" area. Imagine my surprise when they came back with this place. ( never depend on Hotwire for an accurate description of a hotel and it's rating ) I'm not going to go into all the gory details. Suffice it to say ... this hotel has the worst staff I have ever encountered in ANY hotel in this word. The hotel facility its self is a broken down mess.... Forget IT ! who needs the headaches ??????? If you must stay at a Holiday Inn in SF... try the Holiday Inn Express ... very nice and FREE high speed internet !
Decent hotel, but poor service
This hotel is pretty much what you would expect from a Holiday Inn - comfortable, if uninspired.
What marks it down is the attitude of most of the staff from sharpness at the frontdesk to a kitchen which closes earlier than the stated time.
Myself and my travelling companion had taken a long day trip to Yosemite. On getting back we were hungry and went down for food. We were abruptly told that the serving of food had just finished, despite the menu stating that it was being served for another 30 minutes.
It took three days, complaints to four members of staff and an e-mail to Holiday Inn's head office before my complaint was even responded to. And by then it was too late beacuse I was checking out that day.
We stayed here in September 2003 and found this hotel very satisfactory. Was unusually warm for time of year so used the pool every day. Plenty of toiletries in bathroom and although eco sign said towels wouldn't be changed every day unless you left them on the floor, they were. Coffee/tea making facilities - we drink decaff so was pleased to see sachets and if we needed more just rang desk and they were brought up in minutes. Very convenient for cable car round corner - advantageous also because it was a start point so always a seat. We went everywhere on the cable cars and buses with a 3 day pass. Ate breakfast in the hotel one morning - very satisfactory and not too expensive. Beds made every day. Used hotel safe for cash - no problem there - sometimes a few people in front of us. Used hotel car park for one night (left car pick up till moving on) as you don't need a car in San Francisco, no problems. On check out day left our luggage in hotel lock up. Again no problems. Well stocked shop in lobby. Overall good value for money.
Avoid This Dump
Avoid this place at all costs, it is nothing more than a "Wal-Mart" type hotel that is really inconvenient. The lobby has no one to help you, I waited 1 hour for someone to help carry mybags because I had a sprained shoulder at the time. To get to your room you need to use the car key, to use the restroom you need the key, to get ice you need the key, get the picture? No one to help you but yourself and on top of that, I was harassed by the security at the lobby because I used the restroom and he thought I was a vagrant! I spent about $450 here for about 6 days and it was a waste. The pool is located on the roof, outside, and this is San Francisco where it gets to 50*F! Don't bother with this place unless all the decent places are booked.
You walk into the lobby and there is nobody. You walk to the front desk and it is unattended. Others are waiting but do not share your concern, because they've already resigned themselves. By the time I got to talk with a clerk about 30 minutes had elasped. I wouldn't say she was unfriendly, but her demeanor was that of...that of someone who just didn't want to be there. After check-in I discovered that the elevators required a swipe of the room card. Of course mine didn't work and I had to head to the front desk, where I again waited for the single clerk, even though there was a queue of about 6 people. This elevator security, which I'd never seen before, must be a lot cheaper than hiring actual humans to staff the place. The nicest person in the hotel was the Mexican maid who cleaned my room. The room was properly bland.
Stayed for 3 days on october, 2003; also stayed at La Quinta, 5 blocks away (see that review too!). Location is excellent, lots of muni buses just in front, and the California Street Cable Car around the corner.
Myself and my partner stayed here for 6 nights in March 2003. After travelling for nearly 24 hours to get to San Francisco my first impression of the hotel wasn't great. The lobby was quite small and appeared dark and slightly shabby. However I was pleased with the corner room that we were given on the 9th floor. We had a great view of California Street. The room was very clean and was large and well equppied (hairdryer, iron, large tv, internet access, nintendo, coffee maker). Our floor was very quiet as we requested not to be on the same floor as any school trips or convention visitors. The hotel is right around the corner (50m) from the cable car terminus on California Street. Fishermans Wharf is around a 25/30 minute walk away, but the muni buses stop right near the hotel, and routes take you to fishermans wharf in around 10 minutes for $1. Over all I would stay at this hotel again as it is central to both Union squre and the Wharf. It is good value for money, but conventions and school trips use this hotel if you dont like this type of hotel.