Holiday Inn San Francisco Golden Gateway
How has this hotel rated in the past?
TravelPod Member ReviewsHoliday Inn San Francisco Golden Gateway
The best I can say about this hotel was that it was OK. A bit tired, a bit old fashioned. Clean enough but rather tatty. Convenient for our sight seeing though.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Our room was fine, average and no comments. Good pizza behind hotel, pool is small.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Holiday Inn San Francisco Golden Gateway
Wow - What fantastic staff they have here, we were really treated with respect and greeted with a friendly smile (I supposed it helps that we give out the same attitude), They really couldn't do enough for us and we always helpful throughout our stay (2 Weeks). Even though there was a mix up at the start of our holiday which ment for the first night we stayed in a bed that was a little small for two grown men, this was sorted out at the snap of a finger the very next day and we were even upgraded to a corner room compleat with a king-saze bed (we have one at home but this was King-King Size!!!). All the staff were great even the Guys and Gals that do roomservice and always greeted with a friendly smile. I really appreciated the good service and being in customer service management I know good service! Fantastic - would deffinately stay there again and reccomend to others.
We had a very unpleasant experience at this hotel this past weekend, mainly because of the way we were treated by the staff. First, when I made the reservation several weeks prior, I told the agent that I had a gift certificate for a 2-night stay. She had said, no problem, just show the reservation desk upon check-in. Well, my husband and I checked in on Friday night at 9pm, and got hassled by the clerk about whether we could use our certificate, since apparently they only honor gift certificates based on availability, and they said they may be full Saturday night. So we decided to take care of it the next day, and went upstairs. THEN, that very night, at 3:50am there were loud knocks at our door, and someone was trying to jam the key card into the slot. We went to the door to find a couple standing there with luggage, and they said that the desk clerk gave them this room number. When they realized that the room was not vacant, the couple apologized and went back downstairs. A minute later, SECURITY comes banging at our door at 4am, saying that the desk clerk said her computer was showing that our room was supposed to be empty. Well, it's not, we said, they assigned it to us, and we showed him the key card pouch with our room number written on it and our two keys that opened the door. As he was at our door the PHONE rings (it is about 4:10am), and it is the lady at the front desk telling us that her computer shows our room as vacant!! We were APPALLED at this LACK of customer service!!! They made the mistake and then called us and basically told us we were wrong, how can we be in that room. After telling her that the evening clerk had assigned us the room and given us keys to it, she finally hung up and security left. The ONLY saving grace in this incident was a very accommodating manager named Mr. Noh who, the next morning, apologized profusely for the incident and insisted that we "upgrade" to a corner room with better views for Saturday. It was a very nice and much needed gesture on their part after Friday night's debacle. And they did let us use our gift certificate both nights without charge (as it should have been anyway). Rooms are standard and clean, nothing special, but due to staff incompetence, WE WILL NOT BE RETURNING TO THIS HOTEL.
Holiday Inn Golden Gateway to HELL
I am a Platinum Holiday Inn Priority club member.
Over a year ago I decided staying at this dump was not worth all the points in the world. I recently tried Hotwire to book a hotel for a personal stay in SF. I specified a hotel in the "Cathederal Hill" area. Imagine my surprise when they came back with this place. ( never depend on Hotwire for an accurate description of a hotel and it's rating ) I'm not going to go into all the gory details. Suffice it to say ... this hotel has the worst staff I have ever encountered in ANY hotel in this word. The hotel facility its self is a broken down mess.... Forget IT ! who needs the headaches ??????? If you must stay at a Holiday Inn in SF... try the Holiday Inn Express ... very nice and FREE high speed internet !
Good base to explore SF
Stayed here from 3 June 04 - 7 June 04.
On arrival there was only 1 person on the desk in the lobby so took a while to be served but service pretty efficient after that.
Room was on 23rd floor so good view.
Room was, as another reviewer has stated, nothing special, but good enough and clean.
Had breakfast in the restaurant downstairs which was good, as it was an all you can eat and good value compared to other hotels, although better breakfasts can be found around the hotel.
Seems to be used by congresses and tour parties alot so often large groups of school parties congregating in the public areas and skateboarding in the corridors. The room was quiet but downstairs in the lobby area was always very crowded and busy.
Free parking for guests so great if on a fly drive though don't really need a car.
Sports bar shut at 10.30 on the Sunday night we went in so don't know if this was because it was a sunday or does always, though i've never known a hotel bar to shut at 10.30.
Location is ok. It's close to everything, but not by anything, in that it's not in union square or Fisherman's Wharf or Nob Hill, which all require transport to get to, but the transport is plentiful. A bus to F.W. only takes about 10 mins, as does union square and it is next to the last stop on a cable car line so good place to get on. Get a day pass or 3 day pass for the transport network as they're really useful and available from the gift shop.
Overall, good for what we wanted it for, as a base to explore different areas of the city as it's fairly central to all.
Decent hotel, but poor service
This hotel is pretty much what you would expect from a Holiday Inn - comfortable, if uninspired.
What marks it down is the attitude of most of the staff from sharpness at the frontdesk to a kitchen which closes earlier than the stated time.
Myself and my travelling companion had taken a long day trip to Yosemite. On getting back we were hungry and went down for food. We were abruptly told that the serving of food had just finished, despite the menu stating that it was being served for another 30 minutes.
It took three days, complaints to four members of staff and an e-mail to Holiday Inn's head office before my complaint was even responded to. And by then it was too late beacuse I was checking out that day.
Good hotel, value for money
We stayed here in September 2003 and found this hotel very satisfactory. Was unusually warm for time of year so used the pool every day. Plenty of toiletries in bathroom and although eco sign said towels wouldn't be changed every day unless you left them on the floor, they were. Coffee/tea making facilities - we drink decaff so was pleased to see sachets and if we needed more just rang desk and they were brought up in minutes. Very convenient for cable car round corner - advantageous also because it was a start point so always a seat. We went everywhere on the cable cars and buses with a 3 day pass. Ate breakfast in the hotel one morning - very satisfactory and not too expensive. Beds made every day. Used hotel safe for cash - no problem there - sometimes a few people in front of us. Used hotel car park for one night (left car pick up till moving on) as you don't need a car in San Francisco, no problems. On check out day left our luggage in hotel lock up. Again no problems. Well stocked shop in lobby. Overall good value for money.
Avoid This Dump
Avoid this place at all costs, it is nothing more than a "Wal-Mart" type hotel that is really inconvenient. The lobby has no one to help you, I waited 1 hour for someone to help carry mybags because I had a sprained shoulder at the time. To get to your room you need to use the car key, to use the restroom you need the key, to get ice you need the key, get the picture? No one to help you but yourself and on top of that, I was harassed by the security at the lobby because I used the restroom and he thought I was a vagrant! I spent about $450 here for about 6 days and it was a waste. The pool is located on the roof, outside, and this is San Francisco where it gets to 50*F! Don't bother with this place unless all the decent places are booked.
You walk into the lobby and there is nobody. You walk to the front desk and it is unattended. Others are waiting but do not share your concern, because they've already resigned themselves. By the time I got to talk with a clerk about 30 minutes had elasped. I wouldn't say she was unfriendly, but her demeanor was that of...that of someone who just didn't want to be there. After check-in I discovered that the elevators required a swipe of the room card. Of course mine didn't work and I had to head to the front desk, where I again waited for the single clerk, even though there was a queue of about 6 people. This elevator security, which I'd never seen before, must be a lot cheaper than hiring actual humans to staff the place. The nicest person in the hotel was the Mexican maid who cleaned my room. The room was properly bland.
Great view undermined by an ancient motel-style heater that sounded like an Chevy truck. NO tolietries in the bathroom except a bar of soap and a sign telling me to call room service if I wanted toiletries. Oh yeah, and the parking garage refused the paper validation I purchased at the front desk for 25 dollars. More of a vending machine than a hotel.
Stayed for 3 days on october, 2003; also stayed at La Quinta, 5 blocks away (see that review too!). Location is excellent, lots of muni buses just in front, and the California Street Cable Car around the corner.
Just get a map and decide where to go next! Every room has a view and I guess this is the major plus for this hotel; I was on the 18th floor and would spend my time in the room looking out the window. The room was excellent, with all amenities. No complimentary breakfast, though.
But there are lots of places to eat at Polk St, behind the hotel. Very safe neighborhood. The staff was ok, but they could use more people at the counter. The entrance and lobby look plain, but don't get discouraged by that. They even have a very well stocked store in the lobby where you can book your next shuttle to the airport, sightseeing trip or buy something for breakfast! Very good choice.
Good value for money.
Myself and my partner stayed here for 6 nights in March 2003. After travelling for nearly 24 hours to get to San Francisco my first impression of the hotel wasn't great. The lobby was quite small and appeared dark and slightly shabby. However I was pleased with the corner room that we were given on the 9th floor. We had a great view of California Street. The room was very clean and was large and well equppied (hairdryer, iron, large tv, internet access, nintendo, coffee maker). Our floor was very quiet as we requested not to be on the same floor as any school trips or convention visitors. The hotel is right around the corner (50m) from the cable car terminus on California Street. Fishermans Wharf is around a 25/30 minute walk away, but the muni buses stop right near the hotel, and routes take you to fishermans wharf in around 10 minutes for $1. Over all I would stay at this hotel again as it is central to both Union squre and the Wharf. It is good value for money, but conventions and school trips use this hotel if you dont like this type of hotel.
TripAdvisor Reviews Holiday Inn San Francisco Golden Gateway
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