Holiday Inn Riverwalk
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I arrived in San Antonio around 10 a.m. where Andy was waiting on me at the airport. We cabbed it to our hotel, the Holiday Inn Riverwalk. Andy booked a room with a balcony on the riverside. We were on the 5th floor, which was nice because we could see the river from the balcony but didn't feel like folks were walking by our room all the time. If …
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How has this hotel rated in the past?
Historical Traveler Reviews Holiday Inn Riverwalk San Antonio
Although it is an older hotel, and therefore does not have the larger bathtubs or fancy bathrooms of modern hotels, we have been delighted with each stay at the Holiday Inn Riverwalk.
We stayed there the third night of our honeymoon after spending the first 2 nights at A yellow rose b&b. Our b&b was great, then we get here and we immediately wanted to go back to where we were. The price we paid for the room ($160) was not worth it at all!! The room was small, the tub was small, the clock in the room wasnt even set at the right time, and the room didnt even have a mini fridge or anything!! We liked the restaurant we had breakfast at. The staff there was friendly and as soon as we told them we were on our honeymoon our breakfast was on the house. We also liked the fact that the riverwalk was just out the backdoor of the restaurant. We spent the rest of the day out and about checking out the sites on the riverwalk and stayed in our room as little as possible 'cause we just didnt want to be there. When we got back later that night we went to have a few drinks at Ripples Bar, were we were greeted by friendly waitstaff once again. The bar staff was very outgoing and funny, and gave us a couple of drinks on the house because we were on our honeymoon. After we left the bar we wanted to go for a midnight swim in the pool only to find that the pool closes at 11 p.m.!! What the heck is that!! For the money we paid for our room we shouldve been able to use the pool anytime we wanted!! My husband even told the guys at the front desk all about it when we checked out. We were very dissapointed with our stay at that hotel!!
My family stayed here over spring break. My wife and two of my kids were tired and wanted a quick dinner so they ordered room service. They were told it would take 20 minutes. After an hour, she called to to find out they had lost her order. When they finally brought her food, it was incomplete, so they had to keep waiting. The hotel GM was kind enough to comp the food, but some kitchen flunkie called our room to accuse my wife of lying about her order!! Another problem is that the room was filthy. When we were leaving and doing a last minute run through, we saw food under the bed from a previous guest and trash behind the curtains. Other than the GM, this would be a 'no-star' experience.
Well, where should I start. Check in was supposed to be at 4pm. We arrived at 3 and were told our room would be ready in an hour. Not a problem. We went out to check some sights and came back about 5pm. The staff at the front desk said "Sorry, your room is not ready yet" They were not very professional either. My 8 year old has more manners. Come back later they said. When, Don't know was the reply. Maybe after dinner. We just drove 2 hours to get there, played around wasting time and the room that was supposed to be ready by check in at 4 MIGHT be ready after dinner. 6pm,7pm.We waited. After my kids ran amock in the lobby waiting they gave us a certificate for 2 free dinners at the Windows restraunt in the hotel. They told us to go ahead and have dinner the kids will also eat free and they will bring our room cards to us. We all needed to freshen up first and told them we would wait.
Here's the skinny! My wife and I recently stayed at this hotel for the New Year's Eve celebration! The concierge (I believe his name was Hector) was excellent. The rest of the staff, especially Tonya (the front desk manager), could stand to take a few lessons in hospitality from Hector. Also, if a great luxury room is important to you, look farther! However, if great location on the Riverwalk is your main concern, and you are not that concerned about the quality of your service and room, then this will serve your purpose. The location was great! That's the TRUTH...plain and simple! We were supposed to stay 4 days, we checked out the next morning. P.S. General Manager, please get your front desk staff some professional training in hospitality. Let Hector teach the class. Make your guest feel they've gotten their money's worth. Thank you.
I brought a student group to the hotel for a convention that was headquartered in another hotel on the river. Even though I had brought student groups to this hotel a number of times in the past, I had difficulty making reservations because the employees did not seem to be familiar with procedures for booking school groups, including quoting rates for tax exempt organizations. Once we arrived, it took me two hours to get the group checked in because the rooms were not all cleaned until 5 p.m. When we headed for our rooms, the first thing we noticed was an overwhelming sour smell in the elevator area. We had to hold our breath every time we came into that area of the lobby. A front desk employee told me maintenance was working on it, but the smell persisted for the two and a half days of our stay. The rooms themselves were fine, but I will not stay there again.
The only good thing about this hotel is the friendly restaurant service.
Its an okay hotel, would not stay there by choice. Our family enjoyed their in house restaurant the employees at the restaurant were EXTREMELY friendly and deserve great praise for treating you so great.
The cook they had on duty "Margie" while the morning and lunch buffet was served was so great and the waiters were just as wonderful. The only reason I'd go back again is to see how Margie and David are doing but thats about it. The front desk staff need some help though, they were quite incompetent and do not listen to what you are actually saying.
Don't pay extra for a room with a view
The hotel was nice, the room was clean, and the staff was friendly. The only issue we had was that the view we paid for was of a parking garage. To see the actual view we had to step out onto our balcony and look downward. Even then the view was not worth paying the extra $$ a night for.
Upon walking into the lobby I was very impressed. The overall first impression was great. The lobby was beautiful. The staff at the front desk needed a few lessons on how to treat their customers. We had a little accident on our way to Sea World. I dropped my car keys into the crack between the elevator and the door. I assumed maintenance could easily get my keys for me. NOOOO, they told me they would have to call an elevator company and I would have to pay the fee the company charged them. I didn't see what the big deal was, just go to the basement and get the keys. My husband and I heard another couple talking about the same thing happening to them the day before. They were not charged a thing. Finally, they retrieved my keys, but they weren't friendly about the whole ordeal. It took a total of 5 minutes tops to stop the elevator and go to the basement to get my keys. The pool is small....
Holiday Inn Riverwalk Employees
My husband and I have done extensive traveling all over the world. We've think the employees at the Holiday Inn Riverwalk are overall the nicest, most friendly and helpful of any hotel in which we've stayed. Our thanks to everyone there who made our stay most enjoyable!