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Historical Traveler Reviews Hilton Providence
Terrible Value at the Holiday Inn Downtown Providence
After 15 years of frequent business travel, I have seen a broad range of hotels. I stayed for five days at the Holiday Inn Downtown Providence and had a terrible experience; I would rate it in the bottom 5%. The resteraunt service was extremely slow, the "heated" pool measured a chilling 66 degrees and was very small, the front desk attendant was rude, the free shuttle was so late that I missed my flight, they do NOT offer a complimentary breakfast, and there is an additional $12/day parking fee added to the quoted hotel rate. In summary I find the hotel to be a terrible value and I would not stay at this hotel again.
disgusting room, plumbing problems
Is it just me?
Got a room through priceline at a fair price. Called several days ahead to reserve a king-sized bed and non-smoking room. Operator said the reservation is "locked" - can't do anything. Made the same request when checking in, desk clerk made the following comment: "All on-line bookings are assigned smoking rooms. We can't change your reservation, because if everybody does so, it'll be a mess." (1) I didn't reserve a smoking room; (2) why assign smoking rooms to all on-line bookings? Their logic: internet user = smoker. Informed the desk clerk that my wife is pregnant, so a non-smoking room is a must. Manager came out, told us the hotel is FULLY-BOOKED. Went to the room, smelled like cigarette. Went back to the desk to try again. Another clerk found a VACANT NON-SMOKING room. (Fully-booked?)
First full day of our stay: 3:00p.m. returned to our room, still messy. 4:00p.m: maid knocked, I asked if she could come back in an hour. Told me "no," (and other things, mostly in Spanish.) 5:00p.m., on our way out, requested housekeeping at front desk, desk clerk (white male) very impolite - no eye contact, talked to other people before conversation ended (didn't have the same attitude toward non-Asian guests.) 10:00p.m. returned to our room: still no housekeeping. Saw two wine glasses (not ours) sitting right outside our door. Still there the next day when we checked out.
Sunday: Asked for church information. The white male clerk still talked in the same demeanor: no eye contact, scribbled a church phone number on a post-it, chucked it at me. (I wonder why I'm treated special.) Tried to find a phone book. Couldn't find any. Had to walk to Westin to find one.
Unprofessional, unhelpful, and inexcusable.
This hotel was a great deal! first of all, if you have holiday inn priority club, the parking is free. You can walk to almost every attraction in providence. also, the trolley stops right at the front door. staff was great and rooms were very comfortable. this hotel is a great value for the money!
Good 5-night stay
Stayed 5 nights in April during B&B convention at convention center. Room was adequately clean, staff helpful, airport shuttle free. Decent places to eat within walking distance. Their soda machine was cheaper than the 7-11 a few blocks away.
A typical Holiday Inn experience...
Checked in at 1pm on a Sunday and was given a room that was missing its easy chair and had a door to an adjoining room. Since I just stayed in a nice hotel in Philly with one of these doors (through which I could hear everything in the next room), I wasn't eager to repeat the experience. The front desk was helpful and gave me a room on the top floor that didn't have one of these doors, but did have a chair. Room was fine (typical Holiday Inn), but the bathroom was quite small. Location is good--a few blocks to restaurants on Federal Hill, a few blocks to Providence Place Mall, and next door to convention center. All in all, not bad.
We stayed here on a Friday night, arriving at the hotel around 1 am from a late flight. The hotel was hopping, noise everywhere when you came into the lobby...my guess is the hotel lounge is a popular place, though we chose not to venture. We were greeted by a pile of vomit at the outside of the main entrance. It was still there when we checked out the next morning. The room was fine, comfortable bed. Some mildew in the shower and we were missing a closet door. Thankfully we were on the top floor, so the noise from very minimal. As mentioned before, parking is a real problem at this hotel. It would be much appreciated if the hotel would offer valet parking. I'd stay here again, but would check my other options first.
I was generally satisfied with the Holiday Inn in downtown Providence.
The location of the hotel is great, it's right next to the Dunkin Donuts Center and a short walk to Providence Place. Federal Hill is also nearby as well. The lobby area looked nice and the front desk staff was helpful. The room itself was clean, as was the bathroom. The rooms are relatively quiet. Compared to other hotels in town this place is a bargain. The pool area wasn't anything great, but it was adequate.
The only real complaint I had about this place was the parking situation, the garage adjacent to the hotel charges $12 per day, and fitting cars in the garage is a tight squeeze. I would recommend this place to anyone coming to downtown Providence.
Mike was Awsome
I stayed here in Feb of 2003 while checking out a school (johnson and wales). At the time i was 19 and my friend who accompianed me was 21.
We went the weekend of the fire, which was odd. Anyway, the hotel is completely overpriced. Granted, it was not dirty or anything like that but the resturant downstairs was very pricey as was the room service.
Food was good, but much to expensive. People could not answer questions. Now that I live in Providence I know it is a known fact that underage drinking is rampid, however the hotel staff (who were young, around our age) claimed i would not be able to get in anywhere. We were referred to some of the worst clubs I have ever been to (the complex).
The one sheet had a iron burn mark in it and they offered very little channels on tv, not to mention parking was atrocious. They made you pay additional money to park and it was a lot shared with the public, therefore there was a change you could not find a spot. The pool and jacuzzi were okay, nothing special.
Give it a Rest
This is being written 11/02. The reservation staff won't tell you that you won't be able to reach the hotel by exiting at Exit 21 without being involved in a major traffic jam due to construction on the bridge; it took me 45 minutes to go from the highway up the ramp, and another 10 min to get to hotel(all w/in sight). Also, the hotel staff won't tell you that parking is 12$ a day per vehicle, the parking garage (not owned by the hotel, but the only one you have access to) is dirty, cramped and dangerous (no access from lower levels to hotel, you must climb the endless ramp). When it rains huge standing pools of water block your entrance to the parking garage, so that it is impossible to reach your car without getting your shoes wet. The food here is really really terrible, as was the service-breakfast, lunch or dinner-we polled several guests in our party.
TripAdvisor Reviews Hilton Providence
Travel Blogs from Providence
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