Holiday Inn Niagara Falls - By The Falls

Address: 5339 Murray Street, Niagara Falls, Ontario, L26 2J3, Canada | 3 star hotel
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This 3 star hotel, located on 5339 Murray Street, Niagara Falls, is near Skylon Tower, Niagara Fallsview Casino, Queen Victoria Park, and Casino Niagara.
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    TravelPod Member ReviewsHoliday Inn Niagara Falls - By The Falls

    Reviewed by domhnall

    not as advertised

    Reviewed Aug 24, 2012
    by (3 reviews) Orillia , Canada Flag of Canada

    poor experience. room was on main floor near main elevator. had no balcony as advertised, just a sliding door that lead on to a parking lot. wifi didn't work in room. overall not impressed. would not stay here again.

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Holiday Inn Niagara Falls - By The Falls

    This Holiday Inn is a Fake Holiday Inn!


    We stayed at this hotel in august 2004, I had resverations for 3 days at one rate. When we arrived to our room the room is not clean the patio door will not shut or lock and keeps opening on its own the ceiling are all cracked and pealing . The next day after returning to the hotel at the end of the day we first could not find a parking spot we drove around for 10 minutes hoping some one would leave then some from the holiday inn was in the parkinglot and said we can park in the skytron lot. When we went to the room we could not get in it because some one else was in it. I when down to the desk and told them some one is in the room and they told me that I checked out . I told them that I did not and that I had resveration for 3 days.

    Then thay said they can maybe get me another room but it would be at a higher rate! This was a joke, we left the hotel and found a room at the best westen across the street which was much better.

    When I got home I called the holiday inn world office to complain about this hotel and they told me the this is not a Holiday Inn it has nothing to do with them. I said what are you talking about the sign out front says holiday inn the ad says holiday inn everyone there is assuming they are staying at a holiday inn but you are not it is a fake! This even made the whole place even more of a rip off. I have called 8 different times to the hotel to speak to the manager and they are never there and I am still waiting for a response.

    What a mistake!


    I never before had visited TripAdvisor's website until I was searching for hotels for our family vacation. I took what I read with a grain of salt. We bought into the "Breakation" package and were expected to stay for 3 nights and left after two. The service at the hotel was some of the worst I have ever experienced. The check-in staff were helpful enough but the waitstaff at Rocco's were slower than slow. Our food was cold and the breakfast buffet that we paid an addt'l 3.95 for looked as though the food was day old. The steak and chicken dinners were so bad that we didn't finish our meals. As for the Skylon part of the package that was what we enjoyed most. I will tell you though, the size of the soup and the meat portions were not the same as the people who ordered some of the same items as we did at the next table. It was noticeable. The hotels room had a dirty rug, cheap linens and a broken slider door. The indoor pool was small and too warm. The only thing this hotel has going for it is its close proximity to the Falls.

    Lesson learned, visit TripAdvisor before you book a hotel!

    Do Not Stay Here.


    Stayed June 26-29; we arrived after a long drive, check-in was simple enough. We stayed in a deluxe room with a heart-shaped jacuzzi, first night like normal but the last two nights with the 'breakation' package. The problems should have been evident from the start. The moment we get up to our room, the door was open. At first we thought it was a hospitality feature or something. Nope. There were 3 maids in our room lounging around, one was going to the bathroom and the other two were outside smoking on the balcony!!! My goodness, was all I could think. Apart from that, though, the first night was great, got up and saw the Falls, went to Hard Rock Cafe, etc, etc; second night we went down and scheduled our dinners for the next two nights, went smoothly. Now the other troubles begin. Location was fine, real close to the casino, the falls, and all the entertainment. When we came back the second night after a wonderful day at Niagara-On-The-Lake and all around, we ate at "Coco's," the bar and pizza grill in the hotel itself. Service was TERRIBLE! We waited an hour for our 2 pizzas to get done, were so disgusted we left after only briefly eating. We thought maybe it was a fluke... nope. The next morning we got up for breakfast 'buffet' (yeah right, maybe 5 things to choose from, what a joke...) and again the service was so terrible we finally decided after much waiting to get up and get our breakfast before the wait staff even got to us, we waited for 45 minutes+ before just getting up and eating. At this point, we wondered if they were up to providing anything more than just a roof and some cleaning. Third night we ate at the Skylon Tower, and had a great time, went up to observation deck, we did plenty more that third day, and ended up getting to bed early, exhausted from the day and all the fun we'd been having despite the hotel. Note here: the hotel's TV package is mostly news channels... i.e.: horrible... again. Got up the last morning, ate again, again with horrible service, and left early. We are left with a bad taste in our mouth from this hotel and will likely stay in the casino, the Sheraton, or basically anywhere else next time. We were suckered into the place by its great website that misrepresents the hotel and by its location. Do not stay here unless you want to be subjected to horrible service, no respect, and only a roof over your head in an admittedly good location. Pros: location, easy check-in, reasonable price; Cons: EVERYTHING ELSE

    A great way to spend a weekend get-away!


    During the Christmas 2003 holidays, my boyfriend and I spent the weekend at this hotel on their 2-nights weekend get-away package and we had a GREAT time!

    Our room was newly renovated and very comfortable. It's obvious that the hotel had undergone major renovations and it looks quite inviting. I'm a corporate trainer and I travel 12-14 days per month - so I stay in MANY hotels and I can tell you that this one is outstanding for the price that you pay. Truly a steal!

    In addition to the 2-nights stay, we enjoyed a romantic dinner at the revolving restaurant next to the hotel, a pleasant dinner at the hotel restaurant the following night and breakfast for two mornings. It was an incredible deal for only $199 Cdn. (less in US$). The hotel is a 5 minute walk from the falls and parking is free.

    I would definitely return to the Holiday Inn by the Falls - it was a VERY enjoyable Niagara get-away.

    Great 2-Day Package Deal


    I was very impressed with the value of our

    two-day package deal.

    No, it wasn't the Hilton, or even the Sheraton.

    But, for the price, we weren't expecting it to be.

    I have stayed in nicer hotels, but our room was

    clean and neat, the staff was more than helpful,

    and now there is a casino right across the street.

    The pizza in the hotel restaurant was very good.

    The prime rib was terrible.

    My husband and I will go back.

    It might have been good.....


    The hotel never responded to my email reservation requests, so we are now going to book somewhere else for our trip.

    What a shame - the hotel looked good from it's website, but if they are not interested in my business then there are plenty that will be. A hotel with this poor an attitude to customer relations would not be in operation for long in the UK.

    An excelent deal and wonderfull stay


    Very Excelent service at a unbelivable price For all the things you get. We stayed there twice in the past year and would not hesitate to return again. The bar was wonderfull and was great to relax in after a day of taking in the falls. The bartender was espeicaly cutious and kind, even performing several magic trick for us. For the price and the amenties this hotel is an excelent stay in a wonderfull city.

    Spectacular hotel


    Great hotel. Inquire about there two night packages.

    Awful, terrible, disgusting


    My wife and I arrived on Sept. 26, 2003, at 10pm, having reserved a room two weeks before, and were given a room with multiple dirty stains on the carpet and a small hole in the wall. We immediately complained to the front desk and were reluctantly given a second room with equally filthy carpet, worn upholstery on the furniture, and "bruised" walls.

    I'm certain a professional carpet cleaner could have removed the carpet stains. Again we complained to the front desk and were told they had no other rooms available. I asked to speak to the manager and was told the manager would be unavailable until late afternoon the next day. We stayed the night. The manager called our room the next day saying he could not offer us another room, but would discount our room by 10%. I reluctantly accepted the offer, but we were miserable in that depressing dirty room. We checked some other motels that day and found a nice room at the Oakes. I had to do some hard bargaining at the front desk to check out at a fair price, but it was worth it. The weekend was salvaged by moving to the Oakes. I'll be writing Holiday Inn corporate and AAA about our experience and will include photos of the carpet.

    Just OK...............


    Well, up to about 7 months ago,we stayed fairly regularly at the Holiday Inn by the Falls (about 2-3 times per year). Their 2 night packages were very reasonably priced. The staff were friendly and helpfull. Rooms were clean and ok in size. Overall, it's certainly not the Hilton or Sheraton, but then, you should not expect it to be ! Parking was free...hurray !!! Food was fair and Mr. Coco's Dinning room was in great need of updating re: decor and ambiance..... it"s terrible. Yea it felt and smelled like a diner. Takes you back to the 60's.The bar is directlly next door (no doors separating them)and it was very loud with all the music and cigarette smoke filtering in.Oh well, I think they are trying, and there has been some minor renovations over the past 2 years, but i think they struggle to keep up with all that is now around them..........

    TripAdvisor Reviews Holiday Inn Niagara Falls - By The Falls

    4.00 of 5 stars Excellent

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