Holiday Inn Montreal Midtown
How has this hotel rated in the past?
- Free High-Speed Internet
- Room service
- Swimming pool
- Business Services
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Historical Traveler Reviews Pension Hubertus Mallnitz
We were very pleasantly surprised with the Holiday Inn Midtown
Having read the other reviews on TripAdvisor, we were extremely skeptical about staying at the Holiday Inn-Montreal Midtown. It was our honeymoon, after all, and we were nervous that it would be ruined by the service! However, we found none of the comments made to be true. We had courteous service by the bellman/concierge and front desk staff. We had no trouble with the bathroom size or shape, and no problem with threadbare sheets or towels. We hung the "Do Not Disturb" sign out one morning and were not bothered at all. The highlight of our service at the Holiday Inn-Montreal Midtown was the excellent wait staff at the ACE restaurant downstairs. Our server, Patricia, actually became a good friend in a large city of foreign speakers and strangers.What a pleasant experience! Don't be scared to stay there!!!
After reading all the reviews I figured we were going to stay someplace horrible. Just the contrary however. The hotel was very clean and nice.
The people at the front desk were very gracious as well as most of the staff. We were there during the Barbershop Internation Convention as well as the Jazz Festival so the hotel was very busy but great none the less. The room we had was very spacious and had a great view of the city. It was quiet and peaceful. When we go to Montreal again I am sure we will stay there. We got a great rate with our Entertainment card and totally enjoyed our stay. Definately a place for travelers to stay!
Not awful at all
By no means the worst hotel I ever stayed in. Room was small, bathroom was divided in two, strangely, but it was clean and well maintained.
Hotel staff was very friendly and accommodating. Concierge was knowledgeable and always willing to help. Central location was convenient to much of the city.
This hotel is bad news from the moment I arrived . From the bellman who refused to help me with my luggage to the surely front desk staff and rude manager it was a horrible experience and that's before I saw my room ! I was placed on the so called "executive floor" If this room was an example of "executive" God help anybody staying in a regular room. The carpet was threadworn and faded. There were two pink chairs and a crome glass coffee table circa 1973. The much touted in room internet didn't work and no one on staff was able or willing to fix it. The room was basically clean but the housekeeping staff was beyond rude .
Not a good hotel
We booked reservations online for this hotel, paid extra for "Corporate Class" room. Upon arriving they gave us a room on the 9th floor (Economy Class). I complained to the front desk and was advised that because they can over book,we were only guaranteed a room and thats all. The person also said that its company policy to do this. This appears to me as bait and switch tactics. They did offer to take seven dollars off per night, but that was hardly worth it. The room was hot and stuffy, the maid was knocking at the door at 8am. Also we were held up at check out because they couln't find our car. Good points are: Clean rooms, great regular staff.
Over-all, I would not recommend this hotel to anyone!
Many of the bad comments about this hotel seem to have been related to the strike, which is now over. I stayed there from June 1 through June 7, 2003, and found it a very pleasant place to stay. It seemed to be well maintained, and the staff were certainly friendly, at the desk, in the restaurant, and in the bar. The food in the restaurant, while not gourmet, was well prepared and reasonably priced (not a minor consideration in this neighborhood). It is true that the elevators can be very slow (especially going down, for some reason). When the airport van failed to show up, the doorman was extremely concerned and helpful. All in all, I would recommend this hotel highly.
Hated the Midtown Montreal
My husband and I and our two children had the misfortune of staying at the Holiday Inn< Midtown in Montreal on May 9th, 2003. The trail of incidents started when we pulled up to the hotel. Upon arrival we were faced with the whistling and yelling of striking support staff. After calming my daughter that these people had a right to be there and explained what a strike was we checked in. Our room was ready as requested. When we entered the room, all appeared well until someone used the washroom. Whenever the toilet flushed it made a loud groaning sound that I am sure could be heard by everyone on that floor. Then we discovered that the tap of the sink could not be completely shut off. So there was a steady slow trickle of water constantly flowing. When my husband went out for ice there wasn't any in the machine on our floor. So he proceeded to go to the ice machine on every other floor and he returned with a total of 13 ice cubes. As he was scouting the ice machines the elevator stopped on one floor about 6 inches below the level of floor and my husband proceeded to stumble out of the elevator. As humourous as this may sound by this point we were not humoured at all. That evening my son went to take a shower only to discover yet another problem. The drain was plugged. He quickly finished his shower but by now the tub was 1/2 filled with water. At this point I called the front desk. They said they would send someone up to fix the problem. Thirty minutes later, no one. Icalled the front desk again. Expressing my urgency since it was 10 pm by now and I needed to still shower my daughter and put my kids to bed. Someone arrived 10 min later. He worked diligently for 10-15 min. assuring me that he thought he would be able to unplug the tub. However, by now he had managed to splash water all over the bathroom while using his plunger. At this point I had had it. I called the front desk yet again and demanded to be changed to another room. The response I received was that he could only change our room if airman and he called the front desk. Low and behold the adjoining room was free. It was now 10:30 pm and we moved all our things into the next room. The front desk had said they would send someone right up with the new keys. This room had functioning fixtures however was rather questionably clean. THe carpet was dirty the tub had pubic hair in it but the sheets appeared clean. We decided given the late hour that we would stay the night and reevaluate in the morning. By 11:15 pm no one had shown yet with the keys so my husband went down to get them so that we could all get to bed. We had to go out the next morning and we returned to our room at 2 pm only to find the room had not been made up. This was the final straw. We checked out and returned home. I have stayed in many many hotels over the years but I have never seen such a poorly run, poorly kept hotel. This may have been acceptable of a Super 8 motel in hicksville somewhere but certainly not of a midtown hotel with a rate of nearly $200 per night. We were attending a function in Montreal and after talking with a few of the other attendees of this function we found out that our incidents were not the only ones. Many others had similar complaints. As it turns out upon returning home and recounting the incidents of the weekend to friends who had stayed there before it seems that this is a long standing problem that has never been addressed. I find it unacceptable to have paid that kind of money for such disgusting accomodations. I will certainly never recommend this hotel to anyone. I hope that the management of this hotel is accountable for the lack of professionalism displayed there.
Make the Reservation and Don't Show Up!!
This is the WORST HOLIDAY INN we have ever stayed in. We were here the weekend of March 22 and 23. Where should we begin? The rooms are very small and the washrooms are tiny, my linen closet is bigger! First there was a labour dispute in effect - they don't tell you this when you check in. No bellman or luggage carriers! No maids, they were using scabs to clean the rooms however, the rooms were a disgrace! I mean they were dirty. stains on carpets and chairs and curtains, rooms had an awful smell of toxic fumes and plumbing was a problem in some rooms though not ours. The elevators were not working, and they would stop between floors. Swimming Pool hours were changed and we were never advised! The place was infested with Security staff hired from outside, as they were trying to ensure staff would not vandilize the place. Management is very carefree. They will talk and talk and achieve nothing! They try to talk out of everything! They give the impression to be listening, but never hear what you have to say. The staff is not helpful. This is the worst Holiday Inn I have ever stayed. They should close this location. Shame Shame Shame on Holiday Inn. Do yourself a favour, Make the Reservation and Don't Show Up!!! Don't stay here!
While visiting Montreal we stayed at the Holiday Midtown Montreal. We were unsatisfied with our accomodations (2 rooms for 6 nights) The first ones we had were so filthy and when we complained we were given two new rooms which were not much better. These rooms were disgusting and we should have been compensated in some way. These rooms need renovations and major cleaning. Other than that our stay in Montreal was great and we intend to go back.
Excellent Hotel, Reasonable Rates
This hotel will not disappoint you!
The rooms are clean, spacious and modern, and the location is perfect.
Also, I recommend Les Remparts for dinner while you're in Montreal...mmmmm.
TripAdvisor Reviews Pension Hubertus Mallnitz
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