Hilton New York JFK
How has this hotel rated in the past?
- Shuttle bus service
- Shuttle bus service
- Swimming pool
- Room service
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Historical Traveler Reviews Hilton New York JFK Jamaica
Don't expect anything great!
Checked in at 1am for 1 nights stay. Had requested a King bed on a high floor.
After returning from a stay in Las Vegas, this hotel seemed like a real let down...
On checking in the hotels 'system' was down and the guy on reception had to manualy check us in - by looking at scruffy torn bits of paper showing room details.
Was given a room on the 10th floor but with 2 doubles. Had some good views of the airport and was fairly clean but somewhat dusty around the edges. Didn't dare look under the bed. The shower took 10 minutes to get hot.
The corridors were quite shabby and in need too of a good hoover.
After a good nights sleep we went down for breakfast (included). Enjoy our scrumptious full american buffet breakfast located in beautiful surroundings - it said in the lift going down. Restaurant too needed a good hoover, no atmosphere, shabby and their were flies around the food which tasted like it had been sitting there for days.
On checking out, the system was still down so the receptionist said she would fax me confirmation of my final bill which should have been $150. We had to hurry as the hourly shuttle to JFK was waiting to leave and the driver did not want to wait around.
The bus was old, slow and extremly uncomfortable - just as well I didn't eat much breakfast!!!
When I arrived home to the UK today, I checked my Credit Card bill on-line to find that they have charged me $225. Let's see how long it takes them to sort this mess out.
All in all, a very basic hotel. Ok for 1 nights stay between flights, ask for a high floor room and beware of the breakfast buffet.
Paul. London UK
Very slow service.
We checked in about 10pm after being abandoned by delta airlines who arrived late due to fog causing us to miss a connection. We checked in quickly and the receptionist even gave us free vouchers for breakfast the next morning. The room was clean and comfortable but the airconditioning was quite noisy. We ordered a meal for two adults and two children at 11pm , one garden salad with no cucumber and lots of tomato, one steak, one kiddies plain pasta with no sauce and a childs portion of calamari as we were informed that the normal portion was huge. This was a massive problem for the waiter who was not sure if that was allowed. He had to consult with the head waitress who eventually arrived. Finally the restaurant manager also, turned up at a later time, had to be consulted with the result that by 11.55 our food still had not arrived. They couldn't make a decision about allowing a half portion but wouldn't feed the rest of us until they had sorted it out!! At 12.05 the food arrived with lots of cucumber and no tomato on my salad in spite of my order and to crown it all they charged a compulsory 15% service charge! Everyone who arrived after us had eaten and left before we got our food. The accommodation was fine but eat elsewhere. There were flies all over the pastries in the breakfast buffet and the branflakes were stale. The rest of the food looked lovely.
What a smell !
It is important to rest in a hotel after few hours of flight.
The team is great ! thx...
They just forgot to tell you that the Garbage Truck parking of New York is just in front of the hotel !
what a smell !
Better go somewhere else ...
Reasonable for a night
We were sent to the Holiday Inn by BA after a delayed flight and only arrived at 11pm. In my view, it was ok. The 11th floor room was spacious and clean and we repaired quickly to the decent bar for beers and food, which served a full menu till pretty late, with ESPN on a big screen or two. Shuttle on the hour in am to all terminals. We left extremely early (before breakfast) but there was free coffee in the lobby. Would return.
Great service, great room, great hotel!
I spent one night at the Holiday Inn JFK in August 2004 before an early flight to Madrid the following day. My stay there was great! The receptionnist was very friendly, and my room (on the 10th floor) was large, clean, and fairly luxurious (large TV, nice desk to work, king size bed). Bathroom was very clean too. Slept very well there. Although their was some construction work noise outside, the air conditionning sound in the room pretty much covered any noise. The breakfast the following morning was wonderful and copious: in a comfortable surrounding with a view on an exotic garden, I had a buffet breakfast with a choice of pastries, bacon, eggs, fresh fruits, cereal, yoghurts, orange juice, coffee... all for about 15$.
I would recommend this hotel to anyone wanting to relax and spend time in a great hotel before or after a flight.
I expected a lot better
January 2004: As my flight was arriving late I decided to stay in the Holiday Inn at the JFK airport.
I requested a small room and was given one that was huge and told I would have to pay 30 dollars more for it. It hadn't been cleaned and there were hairs all over the bath.
Then I complained and I was given another room at the top of the hotel which was freezing cold and couldn't be heated no matter how long I had the heater on for.
Only cold water came out of the tap and I had to wait almost 30 minutes before someone came to fix it. Also my phone didn't work initially and 2 of the lamps in the room were broken.
Although I rang down or walked down to reception to complain about this the junior staff kept conversing in spanish with one another and laughing as soon as my back was turned! One short tubby orange haired girl was particularly obnoxious!!
However when I complained to a manager they were always polite and even refunded me the extra 30 dollars.
I would think twice about staying here. The management are professional and polite but the junior staff (orange-hair strikes again) made a mistake with a group's booking and they had to go elsewhere at 11:00 at night.
Thursday night karaoke!
The rooms are nice, but the real treat is the karaoke they have every Thursday night at Le Bistro hosted by Laurie & Gary. They are very nice people as well as professional singers, but, as they tell the customers throughout the night, if you can sing, great, and if you can't sing, great too -- it's not a contest and definitely not "The Apollo." They also play great music and many guests get up to dance. So, whether you want to sing or not, go check 'em out. It'll be worth the trip!
NEW YORK AND YOUR CHOICES
The JFK Holiday Inn is so-so at best. But if you like the Inter-Continental chain of hotels, you got choices when in New York. On the other side of Queens is LGA Airport where the Crowne Plaza hotel is located. A sister hotel to the Holiday Inn, but with much nicer accomadations. Both hotels have full restaurants and lounges. They even have health clubs and pools. The Crowne Plaza will cost you 20% less, and is a lot nicer, you can even stay on the club floor which offers food and drinks free. If you want to go wild, stay in NYC at the chains flagship hotel the Inter-Continental the Barclay. This hotel will cost you maybe $40 more per nite than JFK Holiday Inn, but well worth the price. Its in the heart of midtown and there is plenty to do and shop within walking distance.
Well... Better Than Many In The JFK Airport Area
I had stayed at the JFK airport's Best Western Hotel about a month earlier than this writing and that experience had been completely awful because of having a closet-sized room, a noisy elevator nearby, some noisy housekeeping personel nearby and more... No one at that Best Western hotel could care less how your stay is!!! Believe me! The Holiday Inn at JFK, however, (NOT Holiday Inn Express) had not been bad at all! Not long after I got to my room, I had received a phone call from front desk asking how everything was! There are TWO Holiday Inn hotels in the JFK airport area so DON'T get the Holiday Inn at JFK confused with the Holiday Inn Express!! They are two separate places in the same area within five minutes of each other!!! The Holiday Inn at JFK is a full-sized, high-rise hotel with pool, restaurents, parking lot security, nice gift shop and more... The place is not exactly new, but is certainly not a dump, yet! They also have free, hourly shuttle buses to JFK airport.
I had an evening flight out of JFK airport and coming from Rhode Island, I had decided to try to find a good hotel with a somewhat secure parking lot to leave my car before flying out. Many hotels in the area offer "park, sleep and fly" type of deals where you can sleep at the hotel then leave your car for up to like 14 days. I had arranged with the hotel to take advantage of this type of deal... but in a different way. I had driven to New York the day of my departure, left my car at the hotel for 12 days, then returned and stayed at the hotel for one night before leaving to drive home to Rhode Island (4 hours away). Most people would stay at the hotel first, before leaving their car, but I had an evening flight out so I stayed at the hotel AFTER leaving my car and taking my outbound flight. I had also left my car keys in one of the hotel's security deposit boxes (at no charge) before I had left. This way, I wouldn't lose my keys while on vacation or have to lug them around. When I had returned from Ukraine after 12 days, my car had been just as I had left it. Security cameras were watching the area, the parking lot was also fenced with a security guard at the entrance. This had made me feel much better about leaving the car there... better than leaving the car at the airport?? When I had arrived at the airport from flying/traveling with the wife, we had decided to take a taxi to the hotel instead of waiting for the free shuttle bus outside (It was fricken COLD OUTSIDE... January 17th)!!! To our surprise.. the taxi had only come to $7.00 so a $10.00 bill was perfect!!! Our room at the Holiday Inn at JFK had been spacious with great TV reception and HBO along with other usual amenities.. The room also had a nice view of the area (9 floors up). The king-sized bed was quite comfortable and the hot water in the shower was plentiful and had not changed temperature every two seconds to my surprise during my morning shower! The only bad thing I'd say about the room was that it was drafty! When the heat would shut off.. the room had felt quite cool after about a minute or two. It was very windy outside though... The heater was quiet and not noisy, at least! Check-out time was 12 noon, which was nice. My wife and I had a buffet-style breakfast at $13.95 each. The breakfast was "o.k.", the food was hot and the service and coffee was excellent. All together.. with leaving my car for 12 days and also the one night's stay at the hotel... the cost came to $229.
plus taxes. The taxes are quite high (almost $40.00.). I had paid much less a month earlier at the Best Western's "nightmare hotel" but the extra money spent at the Holiday Inn was WELL WORTH the comfort, especially after flying for more than 11 hours to come back home to the beautiful U.S.A.! You know... ALL Americans should visit another country, especially a poorer country like Ukraine!! ALL Americans would finally thank God and REALLY REALIZE JUST HOW GOOD we have it... living in the best country in the world!!! Teach your children this..
What a hell hole!
I have stayed at this property many times and it just keeps going downhill. I have stayed at all the JFK locations, and the only one 1 can recommend is the new Marriott Courtyard.
The holiday is so filthy it smells. The service is terrible and the staff are not friendly. Never once has a bellman even offered to take my luggage, even though they are sitting on a stole near the door talking on the cell phones.
TripAdvisor Reviews Hilton New York JFK Jamaica
Travel Blogs from Jamaica
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