Holiday Inn Manila Galleria
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Business Services
- Wheelchair accessibility
TravelPod Member ReviewsHoliday Inn Manila Galleria Pasig
the reviews on this hotel were not the best, but using points I decided to tough it out. Well it was not tough at all. Typical Filipino hospitality right from the first minute. Great check in service, nice to have two men bring my bags to my room. Upgraded to a suite and it was very nice, all woodwork and very comfy. Mini bar was reasonably priced. Bed very comfortable, good choice of TV. Restaurent good as was room service. Not complaints at all and I highly recommend this hotel!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Holiday Inn Manila Galleria Pasig
Mostly love for this under-valued hotel
The Galleria is not the Westin, duh, since it's half the price. But for its rates, it may be the best overall value in Manila. (Stayed a total of four weeks, three trips)
Service: Five-star. Impeccable politeness and responsiveness, although one reviewer is correct - there is a tendency to forget to re-stock the bathroom tissue. Their peso conversion rates are 3% above what you get at Market Market, but not extortionist like most hotels in Europe, for example.
Breakfast: Four-star+. Superb overall. Picky points - the juices/fruits are not up to American standards (Euro-quality) and the pastries are not up to European standards (American-quality).
Facilities: 4-star. Elegant and well-maintained, but their fitness room has been "under renovation" for over eight months and no sign of urgency on their part. They will give you a complimentary pass to Gold's Gym (in the mall), but it is less convenient. The pool and pool staff are very pleasant.
Rooms: 3-star to near-5-star, depending on the luck of the draw and who does the booking. If your booking agent is local or has connections, you can get a superb room. If you book online, you may end up with the musty-smelling one (although the smell is faint, not all that bad for a tropical climate, where it's a gargantuan task to keep humidity effects down).
Robinson's Mall: Wonderful location, convenient, clean and fun, but be forewarned - it's for the young, fast-food, socio-economically lower-tier. I enjoyed the fast food, but there is nothing beyond that quality either in the Mall or anywhere nearby in Ortigas. In other words, nothing remotely like a Houlihan's, an Outback, an Olive Garden or any of the many local 3-star restaurants you'd find in the NYC area. Three variations - 1) Chinese/Thai/Filipino rice and sushi-based (regardless of the supposed ethnice distinctions, the menus are all priced identically and all the dishes are almost identical with slight seasoning variations) - there are exactly one zillion of these in the Mall and none are equal to your better local Thai restaurants in the US; 2) chicken - there are exactly a half-zilion variations on KFC and Kenny Roger's (although Max's is the best - they actually serve you! and their spring chicken beats the competition...); 3) burgers - there are also exactly half a zillion of these in the Mall. I understand Filipino's pride in Jolibee's, and it's a great success story going up against McDonald's and succeeding (the only location in the world where McD's is #2), but it's much more of a Duchess than a McD's. Their burgers are pretty nasty, but their other food is OK and pretty well valued.
Loved the Holiday Inn
When I mentioned to my husband that I booked at the Holiday Inn, he was so upset about my decision. When we set foot in our room, he complemented me for choosing the hotel. The hotel is not rated five star and should not expect a five star accomodation. It is also much cheaper than Shangri La and Westin Philippine Plaza. I find it a great disservice to compare Holiday Inn with the others.
When I visit Manila, we normally stay near the water. However, this time around, my friends requested that we stay closer to their house. I picked Holiday Inn over Shangri La and The Richmonde because it is connected to the Robinson's Mall. We had a very busy itinerary and I would like a chance to visit the shops when I can.
I found the hotel very clean. No dust! I ran my hands on the lampshade, furniture and other nooks and crannies. The staff is very helpful. Service was great and even the breakfast buffet was good. My son is a picky eater but he managed to fill himself.We looked forward to breakfast each day.
Mu husband enjoyed the massage at their spa facility. He used them 3 or 4 times.
I will not hesitate to use this hotel again. We had a great time.
Isn't that an ordinary Holiday?
Well, all I can say about the two years straight for two weeks stay we had with this hotel is that it is convenient that it's connected to a mall, but hey, the service, the furnishings, the amenities should also be of utmost importance for the management. Holiday Inn Clarkfield is quite a better than this city hotel.
After reading the limited reviews about this hotel and since the Westin Philippines Plaza Hotel (where we have had wonderful stays before) was in the midst of leaving Westin (now its simply called the Philippines Plaza Hotel), we decided to give the Holiday Inn Galleria Manila a try.
We spent 5 days there and will never return. The first room they put us in on the 7th floor smelled like mold and mildew so badly that we asked to be moved to a new room. The first room also had very worn carpeting, heavily stained furniture, beds so soft two people could not sleep together, a shower/tub that would drain water very slowly and a toilet that took 2-3 flushes each time.
The second room they put us in was on the 21st floor. It also had a mold/mildew aroma but not nearly as bad as the first room. Actually, the entire hotel had the aroma but the attached mall did not. Again, the carpets were old and worn looking but not as bad as the first room.
Like most buildings in Manila, the outside of the building and the outside of the windows has never been cleaned. The housekeeping staff did a fair job of cleaning our room but couldnt seem to remember to leave toilet paper most days.
We had some laundry done and they managed to leave big oily spots on several of the pieces. After much discussion they removed the charge from our bill.
A big caution for travellers with US dollars: we booked the room online for a US dollar rate of $89 per night. Upon checkout, they converted that to an inflated peso rate. Essentially, they added 10% to the room cost and there was nothing that we could do about it.
The best thing we can say about our stay is the direct connection to the mall.
Although we were non-paying customers (we used our priority club points), they still gave us a really great room with pool view. It's clean, and very spacious. Another plus for me was that it's connected to Robinson's Galleria! Easy access to shops, restaurants (food court, too!)and the supermarket. Great customer service, too. LOVE IT!!!
I stayed at this hotel in October, 2005 and would highly recommend it. The staff were extremely friendly and efficient, with the only problem being the cost of the phone bill upon checking out, but when questioned they quickly amended it. The rooms are extremely big, with 2 queen sized beds, the bathroom was a bit outdated and could do with being modernised, but otherwise clean. Buffet breakfast was excellent with a huge variety of food. Location was extremely good with the adjoining Galleria Shopping Centre connected to the hotel on two levels and security guards at both entrances, and the shopping was fantastic. Will definately stay there again next time.
Great Place at a Great Price
This hotel exceeds my expectations. A total 5-Star experience. The hotel's location is ideal for tourism and balikbayans, with a shopping mall just a few steps away and plenty of entertainment within close proximity. I would definitely recommend this hotel to anyone who intends to have a great time at an affordable price.
Holiday Inn Galleria is the Best in Manila!
My daughter and I stayed at the Holiday Inn Galleria Hotel on July 27 - Aug. 1, 2005 and checked in again on Aug. 5 - 13, 2005. We were very happy with this hotel (formerly Manila Galleria Suites) during the first time we stayed there in August of 2001 and were curious to see if the hotel under the new Holiday Inn management has been well maintained since our last visit -- and we were extremely happy that YES!!!, the Holiday Inn Galleria Hotel is still the best hotel in Manila!
The Ortigas location is very accessible and the fact that this hotel is connected to a mall and despite rainy or hot and humid weather and the infamous Manila traffic, we did not have to leave the hotel to go shopping or to eat out will always be the major reasons why we think that the Holiday Inn Galleria Manila is the best hotel in Metro Manila. On the ground floor, there is a food court, Shakey's Pizza, DeliFrance, Red Ribbon BakeShop, and many other eating places, Mercury Drugs, National Bookstore, and even a Mandarin Chinese Traditional and Alternative Drugstore! On the other floors up to the 4th floor are tons of shops, theaters, and more restaurants, including Max Fried Chicken, Starbucks, Dunkin' Donuts, Greenwich Pizza, MongKok Dimsum, etc. This hotel is also very close to the upscale Podium Mall and the Shangri la Mall and the SM Mega Mall, as well as other major restaurants. It's so easy to catch a cab or to get picked up by family and friends from this hotel because it's so centralized.
Our room was a large suite with two comfortable queen size beds, a sofa and coffee table, and two writing tables. Each room had its own safe which was really useful. We got a complimentary daily newspaper. The hotel provided bathrobes and disposable slippers. The hot water heater, tea bags, and the daily complimentary bottled water were also very useful. The big marble bathroom had a phone, hair dryer, 110 v and 220 v outlets, pull-out rope in the bathtub to hang laundry, toiletries like shampoo, conditioner, lotion, shower cap, soap, bath gel, toothbrush and toothpaste, etc. At our request, the hotel even gave us other necessities that we had forgotten like cotton balls, q-tips, etc. Our room was very clean and well maintained by the best housekeeper we have encountered anywhere in our travels: Arnold -- who really showed what "going the extra mile" meant in service.
Everyone in the hotel was very nice, professional and courteous -- housekeeping, room service, bell captain staff, doormen, elevator staff, Cafe Rafael restaurant staff, front desk staff, etc. Laundry service was efficient, too.
The free breakfast buffet (which normally would cost around US$11 per adult) was also a treat! The main courses had a lot of Filipino and Spanish dishes and they changed a lot of the dishes everyday so you don't get tired of the same dish day after day! The pleasant and efficient omelet chef Bien was the best! Of course, for light eaters, the buffet also included fruits and yogurt, cereals, apple juice, orange juice, vegetables, breads and pastries.
Check-in and check-out were fast. We always felt safe here. The Holiday Inn Galleria Manila exceeded my expectations this time. We were sad to leave but plan to stay here again the next time we visit! It may not be the most posh hotel in Manila but the Holiday Inn Galleria Manila is truly the best deal in town! Highly recommended!
The best hotel in the Philippines!
I stayed here exactly one year ago today and enjoyed every minute. It is connected to the Galleria Mall which has everything you can imagine. The usual mall stores plus services such as spa, dental, laundry, medical, and whatever else you could think of! It was nice to know that if we needed anything we could go to the mall! It is also near other shopping destinations (Megamall and Greenhills) and close to MRT (public rail transit).
The hotel staff was very attentive. From the front desk clerks, to the bell hops, to the restaurant staff, to the taxi guys.
We were given free breakfast passes (I think they were given if you stayed more than 3 nights) to a very good buffet. I probably would have paid $10 for this breakfast.
I would recommend this hotel to all my American friends, in fact, I have already. I cannot wait to book my next trip to Manila because I plan on staying here throught my entire trip!
We'll be back !!!
Stayed at the Galleria for 10 days during the summer & had a wonderful time there. It is connected to the Galleria shopping center & had all the things that we needed including hair salon, movie theater, arcade, restaurants etc. The staff was very friendly & helpful. We booked a deluxe twin & later requested the end rooms which had more space. My kids loved the swimming pool. The complimentary breakfast buffet was excellent & the staff was extremely accomodating. We later stayed at the SHangrila & they said they still prefer it at Galleria. We first stayed for a week & later returned after a week of travelling. Upon returning, the kids were surprised when my husband was welcomed back & greeted by name.