Holiday Inn Express Mystic
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Historical Traveler Reviews Holiday Inn Express Mystic
Nightmare When Power Went Out!
While the location of this hotel is excellent, I cannot say the same for its management and service. We were "guests" at the hotel when a storm knocked out electrical power in areas of Mystic. Unfortunately, this hotel was in the area with no power. We were without power for 24 hours, without management assistance for the same amount of time. There was absolutely NO plan for emergency assistance to assist "guests" with getting up and down the pitch black stairwell (not a single flash light was to be found the first night); the emergency power system failed when the batteries died, thereby leaving the fire sprinkler system inoperative; management was NO WHERE to be found even though she lives at the hotel; no assitance was offered when requested to help with alternative accommodations in the area. When staff was asked for an update as to when the power may be restored, we were met with shoulder shrugs and "who knows?"
My husband and I are frequent stayers at Holiday Inn Express hotels when we're on a road trip and I must say we have NEVER expereinced such unprofessional management as we did here.
When traveling, safety is a major consideration . To allow a hotel to have guests in the property when a fire system is inoperable is inexcusable to us. Then to say "you're on your own" when requesting assistance in obtaining alternative accomodations was the icing on the cake.
WIth this hotel's practice of customer dis-service, it is apparent they are successful in spite of themselves. It's really too bad because the loation is excellent and the property could be top-notch if management and its service could be changed.
I just stayed at the Holiday Inn Express for a weekend getaway with my friends, and all I can say is AWESOME! PERFECT location right off the highway, down the street from many of the local attractions and directly across the street from shopping. The rooms are mostly all studio suites that are clean, spacious, and comfortable. The staff is wonderful, courteous, and helpful. There is a indoor pool, internet connection, and complimentary breakfast that has a large selection that includes: cereal, yogurt, oatmeal, boiled eggs, coffee, and OJ. Nothing in Mystic is cheap, especially during peak season, but this is well worth it. Family friendly, and just great for the price. The casino is just two exits away, and if you are thinking about going to Block island, it is just a 10-15 ride away to catch the ferry. I highly recommend the hotel.
I stayed with my wife and 2 kids for one night (7/25/06) and here are my observations:
1. Convenient location (right off I-95 and across the street from Old Mistic Village and Mystic Aquarium)
2. Fairly new building (this was a rebuild of an older hotel) so most things were resonably clean and new.
1. No A/C in upstairs hallways and elevator. Must have been nearly 90 degrees in those spots.
2. In-room air conditioning was not getting the job done, even at it's coldest setting. Outside weather was not particularly hot when we stayed so they had no excuse.
3. Our room had a large purple stain (wine, juice, blood?!) on the carpet. It looked like no effort was made to clean it, although the front desk claimed they tried.
4. My wife found a hair between the bedsheets. Made her unhappy and of course, I was made to suffer also!
5. I went down at 9:30am to get something from their complimentary breakfast area. Everything was removed by that time.
6. I typically do not use hotel pools, but I noticed that it was the smallest hotel pool I have ever seen.
Now I am not a complainer by nature, and each individual problem did not warrant a trip to the front desk (except the carpet stain, as they make you sign a damage waiver upon checking in). In summary, when I weigh the pros vs the cons, Holiday Inn Express loses. We will not return.
Not the Best in Town
Maybe I'm just used to something different, but this hotel is not nearly the best in town.
- Often Cheap: Although, if you are paying over $175, this is NOT worth the price
- Good Location: Easy to the aquarium, historic Mystic, and all other attractions
- Enormous Rooms: Literally, they did not maximize the space they had, and the rooms almost look barren they are so big.
- Complimentary Continental Breakfast
- Staff: Our reservation was mixed up several times, with my wife having to call a few times to straighten it out.
- Beds: Awful sheets (and towels too) that fell off the mattress as we slept
- Cleanliness: While the common areas appeared to be clean, the bedrooms seemed a little dirty. A traveling companion found small hairs all over the bed, and was afraid to sleep there during the night
Overall, this place is fine if you are looking for an economy option. But it is economy, everything was definitely bought at a bargain, so expect that when you get there. The property is likely good for families because of the breakfast and large rooms, but if the Hilton is anywhere in the same price range, go there.
What a beautiful hotel !!
My family and I just got back from a stay at the Holiday Inn Express in Mystic. This hotel is lovely. The lobby is spacious and well decorated, the rooms are very large with nice furnishings and the bathroom had a granite vanity-top with a dark wood base. Many extra touches gave this hotel a very high-end look. Breakfast was delicious and the staff was courteous. Location is great. It sits on a hill overlooking Old Mystic Village. I would definitely recommend this hotel. It really is beautiful.
Hotel was clean and convenient. The staff was very helpful. The breakfast buffet needed improvement as they were out of most items. Managment said they had more guests that weekend than anticipated.
The hotel is very conveniently located within walking distance to Old Mystic Village, Go Fish Restaurant, Mystic Aquarium. Its only about a 20 minute walk to the Mystic Seaport museum. The hotel has breakfast included. Breakfast was a continental variety. Some items were dry cereals; fruits (oranges, bananas or apples); instant oatmeals; plain bagels; sliced raisin bread; yogurts; and the tastiest & warmest cinnamon buns. Beverages were coffees, teas, OJ and 2 kinds of milk. The room was clean and looked modern. Non-smoking was requested and delivered as promised. We needed a crib and it was already in the room when we checked-in. Bathroom was clean and had no smell at all. The indoor pool was available from 9 to 9, as was the hottub.
The hotel used to be the Seaport Inn and the rear building looks like its being gutted. You may not even notice, because its a completely separate building. There was no noticeable noise on the weekend we stayed. The staff was pleasant, accommodating and full of helpful information. Great deal if you are a priority club member. We would be happy to stay again.
Nice and friendly
Our stay was very nice- everything but the weather. We spent the day at the aquarium... Our room was huge and spotless, and the front desk was very friendly. My only complaint was the price- but you get what you pay for...
The resturant had pretty good food- their free breakfast could use some hot items...
I want to stay here again in a few months.... Close to everything, and very, very nice..!
The best kept secert. We had a hard time booking a room with this hotel. If you been to the area, you'll notice that the OLD hotel that was there, no longer exsists. It's now a Holiday Inn. Everything is new. The lobby is beautful, and the rooms, are huge.
The breakfast, the pool and the staff were all great!!!!
I will look forward to visiting again...!!!!!!!!!!!!!!!
Great accomodations in mystic
just came back from a night at the mystic holiday inn express inn and suites. the property is up on a hill so it over looks the olde mystic village. the hotel itself is immaculate with large guest rooms and beautiful bathrooms. the indoor heated pool and hot tub were a refreshing break from a day at mohegan sun casino which is not to far from the hotel. The property offers a pretty nice continental breakfast for those on the go. nice friendly staff. All i can say is try this hotel
TripAdvisor Reviews Holiday Inn Express Mystic
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