Holiday Inn Express Cleveland Downtown
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TravelPod Member ReviewsHoliday Inn Express Cleveland Downtown
This was our very first trip together, that was a real trip, and the Holiday Inn made it one to remember. The building itself is just so beautiful. We aren't sure what it used to be before it was a hotel, but it is truly a gorgeous building. You walk in to this masterful lobby with magnificent architecture. You can tell the elevators are the original ones from the building, yet they are enclosed in modern wall decor.
And if the building isn't enough to excite you, the location is perfect. The hotel is right in the middle of downtown: just steps away from the Arcade, across from the street from E. 4th St., only a few miles from the Great Lakes Science Center and the Rock and Roll Hall of Fame.
Plus the room itself was wonderful. We were on the Priority Club Reward floor so our room had tall ceilings, a jacuzzi tub, a huge bathroom, a perfectly soft bed. It was a fantastic stay.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Holiday Inn Express Cleveland Downtown
The hotel is located walking distance to Rock and Roll Hall of Fame, Science Center, the Cod submarine and House of Blues. The staff were friendly and helpful. Rooms were very large and clean. The breakfast bar is tasty. Lots of choices for kids and adults. We stayed on the 15th floor and had a great view of the stadium. My kids really enjoyed to Science Center and Hale Farm and Village. Great food at the House of Blues and Hornblowers resturants.
We had reserved a jacuzzi suite but when we turned on the jets in the tub hair and crude came out. After 3 phone calls to the front desk they agreed to clean the tub. When we went to bed we found a hole in the fitted sheet where the matress was hanging out so I laid a bath towel over it while I slept. In the morning our bill reflected two long distance phone calls which we had not made. Apparently, whoever came to clean the tub while we were at dinner helped themselves to our phone. The manager we spoke to at check out eventually refunded the cost of our stay after arguing with us and made it clear she didn't believe we hadn't made the phone calls. The service at the hotel is terrible and the cleanliness is poor.
Wonderful Hotel - Highly Recommended
The building is just beautiful - marble floors, vaulted ceilings and all the brass shined to a high polish. Everyone on the staff that we came into contact with - the janitorial staff, desk clerks, managers, the lady who stocked the breakfast bar - were all extremely friendly and helpful. The service was truly excellent. The room was very spacious and clean. I reserved a room with a queen-sized bed and ended up getting a king-sized bed and a jacuzzi tub. (We arrived several hours before check-in time and were given this room at the same rate because it was available at the time.) The hotel is in a decent neighborhood and only a 10 minute walk to the Rock 'n' Roll Hall of Fame. Nice continental breakfast bar in the morning. I will definitely stay there again, and would recommend it highly.
First Class - Great Location, Very Nice for HI Express
Location is great being fairly short walk to both Jacobs Field and the Rock n Roll Hall of Fame.
Building is old/classic and very nice. Room was large and well maintained.
Staff polite and courteous.
Excellent free breakfast and a reasonable size dining room to eat it in.
Compared to the average Holiday Inn Express this is first class all the way.
The room we had was very large and pretty clean. I thought the staff was friendly and even told us a good place for dinner. Alot of people stay here on business, but it was a few blocks from the Rock and Roll Hall of fame and some neat monuments. I wouldn't really want to walk around alot at night, but it is fine during the day. The next street over were some restaurants that were safe to walk to at night though.
We stayed 4 nights in late June/early July 2004 - were in town for the Champ car race and Jimmy Buffett.
Room was great - we were able to check in at 11 AM. The staff were very friendly. The halls are a little noisy, as all the corridor walls are hard surfaces (marble and stone). Big room - very high ceilings (20 feet hugh maybe). Breakfast was good - lots of choice. Location is wonderful for a trip to downtown Cleveland - Rock Hall, Science Centre, Lakefront Airport (where the race was), Gund Arena, Jacobs field, are all within easy walking distance. The route from the parking garage to the hotel is a little convaluted, as the garage is part of the builing next door - but the route was all inside - just lots of turns.
I felt this hotel provided great value and service. No complaints.
Rude Service Staff
Got a room with no internet access, although they claim that all their rooms have it. Had to call reception three times until they finally sent someone upstairs to check it. And guess what - there was ethernet (internet) port. So they told us they will move us to another room and asked me to go downstairs and take care of it. I got downstairs and they told me that they have no other rooms available yet that they will call me soon. 1/2hr later they called and told me that if anyone took a shower they will charge us another $25!!!!!???? and hing up on us! - very rude. A few minutes later theit accounting manager called and claimed that there was a ethernet connection - asked us to double check again. After I told het that on of their receptionists cam over to check and found no connection - she just said "OK" and hang up. They NEVER said anything like "we're sorry for the inconvenience", "we apologize"... nothink at all!!! AVOID THIS HOTEL IF YOU WANT A GOOD SERVICE. I always stay with Holiday Inn but this one I DO NOT RECOMMEND TO ANYONE.
Holiday Inn Express... Great Value, Great Location
We stayed at the Holiday Inn Express in April 2004 while we were in town to see Prince at Gund arena. The location was excellent, we were able to walk safely to & from the arena. The room was very large, spacious & clean. The beds were very comfortable & among the complementary toiletries was a packaged make up remover cloth which I found very handy, the bottled waters were a nice touch too. The complementary breakfast was very good, it offered more of a variety then the coffee & bagels offered at most hotels. The front desk staff could use a refresher course in professionalism/proper customer service but over all we enjoyed our stay. I would recommend this hotel & would also stay there again.
Nice rooms, but we were sorely disapointed in the overall cleanliness and condition. Mold in bathtubs, stains on carpeting, Dirty towels on back of bath door. Might try another hotel next trip.
Great by the Lake
We used to be pretty snotty about Cleveland in my part of the world, but clearly we have much to learn from our eastern cousins. Downtown is safe and fun. The lighted bridges are beautiful. Amazing how they took rust belt artifacts and made them so lovely at night. The Flats are a blast. Stayed at the downtown Holiday Inn near the Hall of Fame; it was not five star but a solid two to three. This town is a great weekend getaway. Cleveland rocks!
TripAdvisor Reviews Holiday Inn Express Cleveland Downtown
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