Holiday Inn Express Hotel & Suites Bloomington / Airport / Mall of America
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Free High-Speed Internet
- Room service
- Swimming pool
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Historical Traveler Reviews Holiday Inn Express Hotel & Suites Bloomington / Airport / Mall of America
Good value, a few problems
I just came back from a four day stay at the Hospitality Inn and Suites. I picked this hotel because it offered the best value of all the hotels close to Mall of America. This place has gotten mixed reviews here on TripAdvisor, I have mixed feelings about it myself so I will lay out a pro/con list.
1. Very nice and well equipped rooms for the price.
2. All the staff we encountered were very friendly and helpful. The shuttle service was very good, reliable and flexible (in a good way).
3. Free wireless internet, worked flawlessly for me.
4. Location. Very close to Mall of America. Wouldn't recommend walking, but the drive is about 2-3 minutes, depending on where you park. Useful tip: There is a shortcut (i.e. shorter than the obvious route) for driving to the mall from the hotel, ask the shuttle driver about this.
1. The fire alarm went off at 3am our first night and we had to evacuate the room for a few minutes. I'm pretty sure there was an actual problem (not just a malfunction in the alarm system) and to be fair this could have happened at any hotel, many hotels in this area have in room microwaves for instance which can cause problems like this. However, we could have done without this.
2. The lobby area is a little bit on the shabby side, there is a strange odor there which may or may not have something to do with the indoor pool. As I said earlier however, the rooms were good.
3. They don't have an actual luggage room. They were friendly when we asked them to store some luggage for us and helped us out, but I thought this was supposed to be a standard feature of any hotel.
Overall, the pros outweigh the cons in my mind, we had a mostly pleasant stay there. If the fire alarm incident hadn't happened I would rate this hotel above average, although I admit this may not be fair.
For those looking for good value in the MOA area, this hotel is worth considering.
Would definitely stay there again
I have stayed at this hotel twice now and have been impressed both times. The room was clean and inexpensive. The staff was helpful when we had questions. I would definitely recommend this place to anyone visiting the area.
This Place Has Problems
Just came back from a four day stay at the Hospitality Inn & Suites. Although the price was good, the service wasn't. After the first night of our stay, we came back from a full day's shopping at the Mall of America to find that our room had not been cleaned. The best the front desk could offer was fresh towels as "the housekeeping staff left at 1 p.m."
That night, I discovered that the "air-conditioner" only blew out hot air. The hotel's excuse for this one was that "if the outside temperature is cooler than 68 degrees, the building's air-conditioning unit shuts down." The problem, however, was that the room was VERY stuffy and warm and there was no way to air it out. It made for a very warm and uncomfortable night's sleep. The front desk had no portable fans either.
The third morning of my stay, I received a call from the front desk at 8 a.m. informing me that my credit card wasn't valid. Why the front desk had to call at 8 in the morning on the THIRD day of my stay was beyond me. Anyway, the card I had booked the room with (as well as given to the front desk at the time of check-in) WAS valid; the front desk just "had to run it a third time."
Finally, although housekeeping showed up the next day and made the beds, they left no facial tissues or toilet paper, just broken bars of wrapped soap in the bathroom.
The shuttle to the Mall was hit or miss at best. Although the front desk makes you call ahead and reserve a spot on the tram, it frequently ran at least a half-hour late. Once at the Mall, getting picked up was worse. It was supposed to arrive every hour on the hour but was never there at that time during the four days I waited for it to arrrive. I ended up taking the Courtyard's shuttle instead.
There are too many other hotel choices around the Mall of America for anyone to put up with such incompetence and ineptness. The Courtyard by Marriott is only a block away, and I've stayed there on three prior occasions. For a little more $$, it's far superior to this place.
Charge whatever they want!
I was grossly overcharged for my room and a the desk clerk was rude and arrogant. The price was almost double of what I saw on the internet. Seems to me this hotel charges whatever they want. The pool had so much chlorine, it made your eyes water just being in the pool area.
A great value among the many MOA-area hotels!
Myself, my wife, and my 4-year old son stayed 5 nights in this hotel (Sunday, August 8 thru Thursday, August 12) based on the incredible rate I got thru Expedia---, and I'm very happy with our stay.
First off, note that the hotel is "Tharaldson Hospitality Inn & Suites"--don't look for the Bloomington name on the sign. Also, the hotel exterior looked much better in person vs. the pics I'd seen on the net--perhaps a little architectural flair or renovations were done?
That said, here are the pros:
1. INCREDIBLE rate. I got a non-smoking room with 2 queen beds for $68.30 each night thru Expedia---. Regular rate was listed at $99. None of the other hotels in the immediate Mall of America (MOA) area could touch this rate, and I did a LOT of research. Most hotels were $100 or up per night for similar rooms, and they did not even include a refrigerator or microwave, which ours did! A quick trip to the Wal-Mart a few blocks away let us keep cold sodas and juice in the fridge all week, rather than paying higher prices for sodas out of the machines.
2. Beautiful rooms and nice lobby. For such a "non big-name hotel", the room was beautifully decorated. I was only paying $68.30 per night, but I felt like I was definitely in a $100+ per night hotel.
3. The Embers restaurant's food was surprisingly very good. Had breakfast and dinner there a few times, and my family enjoyed it.
4. No pressure/lukewarm water problems in our shower. Perhaps the other reviewer who mentioned the lukewarm shower had a bum shower, I don't know. Hot water lasted for showers for me and my family after pool time.
5. Very large jacuzzi--plain on looks, but giant-sized. Nice water temp, too!
6. Free wireless high-speed Internet access if you have such a device to take advantage of it.
7. Shuttle service to MOA, though I didn't partake in it.
Cons (all minor):
1. Pool water temperature was on the cold side. The pool area can also get a bit crowded at times, and there isn't much room between the tables/chairs and the pool itself. To the reviewer who complained of pool rules being broken--I saw none of that during my stay. And if I had, I would have spoken with management promptly--why didn't you do the same? You're paying for the room and the amenities, you have a right to speak up when other guests aren't using common sense.
2. No room service, although you CAN order food from the Ember's restaurant to go (sort of a happy-medium, I guess. :-)
3. Room keys must be used in the elevators to activate them. While I appreciate the security measures, halfway thru our stay, my wife's card would no longer work in the elevator. My card stopped working a day later, while I was still in the hotel (worked going down to the lobby, but stopped working when I tried to go back up to my room). Found out from front desk staff that MOA security detectors tend to "deactivate" the cards, so you have to stop by the front desk to get them reset. Let's face it, MOA is a big reason people are staying here--it's less than a mile from the hotel--so wouldn't it make sense to use some other form of security or room key so folks don't have to go thru such nonsense?
4. No business center. Even a cheap PC connected to the net would have been nice to check my e-mail periodically, but there was none. They do, however, offer free high-speed wireless Internet access, so if you have a laptop or PDA with a wi-fi card, you're good to go. I can't speak for how well it worked, though.
5. The mattress covers on our bed did NOT fit the mattresses. As a result, they rolled and bunched up at night. Not a big deal to me, but it was an annoyance. No problems with housekeeping, though--room was always cleaned and beds made upon arrival back at the hotel each day.
Overall, for the price I paid and what we got, this was a STEAL. The Tharaldson Hospitality Inn & Suites should DEFINITELY be on your radar if you're planning a trip to the Bloomington or MOA area.
Great Place to stay
I stayed at the Hospitality Inn for 4 days and experienced only the best service. They truely try to live up to the name. Rooms were clean every day and I am planning another stay soon.
The appearance of the hotel was okay, but the staff was dressed very sloppy and inefficient! We never received housekeeping - so our room was a mess. Rules not followed in the pool area AT ALL. Very dangerous...people partying in the pool area when we stayed drinking (out of glass bottles) and having pizza's delivered to the pool area. Very unprofessional - not worth the amount of money you will spend to stay there!
My husband, I, and our 2 1/2 year old son stayed at the Bloomington Hospitality Inn & Suites over Memorial Day weekend 2004. I had booked the room after an Internet search of hotels close to the Mall of America that were reasonably priced. I am still amazed that we were able to stay at this hotel over a very busy weekend for $53/night. Every room includes a microwave, frig, and vcr...all valuable amenities when traveling with a small child. The Interstates and Mall of America are easily accessible, and this is what we were looking for as our trip was planned around taking our son to Camp Snoopy. The hotel also has a good-sized indoor pool and hot tub that we enjoyed. There is also an Embers restaurant attached to the hotel, which we did not try, but it might be a perk for some travelers. Our only complaint was the fact that the shower was lukewarm at best. I'm not sure if this is a common occurance, or if it was just a fluke. I would definitely recommend this hotel for the budget-minded traveler!
A nice, friendly place to stay!
My husband and I stayed at the Hospitality Inn and Suites in April and were very pleased with the room and friendliness of the staff. We felt very safe and well cared for. We would definitely stay there again!
Inexpensive and Convienent
The Hospitality Inn and Suites, Bloomington, MN was inexpensive and offered convenient access to the Mall of America and the interstate (to Minneapolis and St. Paul). The HIS offers the budget family traveler a safe and clean alternative to more expensive hotels or the often questionable quality of other budget motels/inns/suites.
While the hotels exterior is reminiscent of drab-boxy Russian 70s-90s Russian hotel/government building architecture, overall the HIS is a bargain for the money ($45 a night Sunday-Thursday). If you're looking for a place close to the crass commercialism that is the Mall of America, if you are on a family road trip simply seeking a place to sleep comfortably, or if you want to save your vacation dollars for souvenirs and not accommodation amenities then the HIS is a welcome deal for the family traveler.
TripAdvisor Reviews Holiday Inn Express Hotel & Suites Bloomington / Airport / Mall of America
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