Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise
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Historical Traveler Reviews Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise Fort Lauderdale
Nice hotel w/terrible shuttle service
We flew into Fort Lauderdale one day before our ten-day cruise. As soon as we got our luggage I called the hotel for their complementary shuttle. It arrived in about 15 minutes. Even though we arrived hours before check-in a room was immediately available.
The hotel was very clean and nicely decorated. We had a room overlooking the pool. Breakfast the next morning was good. Stay away from the egg-like omelettes. They're terrible. Everything else was fine, especially the cinnamon rolls.
We again used the shuttle to the cruiseport. It wasn't until we returned from our cruise ten days later that we had problems with the hotel. We were the first to disembark from the ship and the last to leave the cruiseport. As soon as we went through customs, I called the hotel for the shuttle and was told it would pick us up in 15-20 minutes. We waited.....and waited....and waited. Finally, I called and was told they were trying to locate the driver and to wait a little longer. I called again and was told they had located the driver and that he was just outside the cruiseport in traffic. Another 10-15 minutes had passed still no shuttle. My boyfriend finally called and was told the driver was about 5 minutes away.
The frustrating part was that I saw other hotel shuttles (some were across the street from this hotel) come through several times. The cruiseport is very crowded, noisy, and full of bus fumes. It took the shuttle over an hour to arrive. When we finally flagged down the shuttle, another couple got on and the driver started to drive off without us. We were standing right next to the door with all of our luggage and had to bang on the window to get him to stop.
When we finally arrived at the hotel, we were greeted with tons of people waiting for rooms and shuttles. It was hours before we got our room. They only had one small luggage area to hold our bags and it was full. I had to have the manager lock our bags up in a meeting room since I wasn't comfortable leaving them out in the middle of the lobby.
Again the next day we needed the shuttle to get to the airport, but had to wait. Finally the front desk manager had to drive us himself.
For the most part the hotel is very clean and has a very nice pool. It is very close to both the airport and cruiseport. There is a diner,a German restaurant, and a stripmall (Wynn Dixie, Big Lots, liquor store, McDonalds, pizza shop) nearby. If you are going to rely on a shuttle service, I highly recommend you stay somewhere else.
Pictures are what you get, Loved it!
This was our first trip to FLL and was just after the hurricane. You could see the devastation upon arrival to FLL. The large and new courtesy shuttle promptly picked us up from the airport (and cruise port upon our return from the cruise).Upon arrival to the hotel we were thrilled to see what had been shown on the web site was an accurate portrayal of the rooms and grounds. Easy check in/out. They graciously allowed us to store our luggage and utilize the pool and additional facilities until check in pre/post cruise. Upon return post cruise they sought us out by the pool to let us know our room was ready and apoligized for the wait ,although we were 3 hrs early for check in.
The pool are showed no signs of the hurricane. Relaxing music played making us feel as though we were on the cruise or a beach.
Taxi service is available. I would consider a car next stay since taxi fare to Los Olas Blvd and River front easily ran $10-$15 each way. You can take the Water taxi for $7 (all day pass) once you get to this area. The water taxi is worth the $ for the relaxation and excursion type recreation. It was lovely viewing in the evening of the intercostal area.
Our party was of 2 in a king bed room. There was a later evening check in that did make some louder noise audible from the room coming from only the hall/door area. It was a rather large party with toddlers.After they entered their room the noise was gone. You could hear nothing from the walls. I would have been excited as a child too!!
We will be staying here again on our next cruise and recommending the hotel to all our family and friends for pre-post cruise. Its close proximity to air/cruise ports can't be beat for the whole package!
Horrible customer service
One of the worst experiences in customer service I have ever had. However, the rooms were good... basically what you would expect from a Holiday inn Express. However, I will never stay here again.
Very Clean Hotel
This is a great stopover hotel before boarding a cruise ship in Fort Lauderdale. Be aware...it is NOT by the terminal, but about 1 mile away towards the Florida Turnpike and I-95. There is little around it but a Big Lots, Winn-Dixie, and McDonalds. We were there right after Hurricane Wilma and maybe that's why the stores smelled swampy and were dirty. The hotel however was very nice, clean, friendly and made for a nice stay after a long week at Disneyworld. The continental breakfast was average and crowded as most that were there were waiting to board cruise ships. The hotel staff allowed for late check out as well as shuttled us to the port terminal. Be ready to tip the shuttle driver. Make sure you tell the staff when you check in that you will need transporation to the cruise terminal and they will be prepared. The kids liked the pool! I would highly recommend this as a one night stay, but not for a lengthly stay as there is nothing around it.
Customer comfort #1!
I was pleasantly surprised when we arrived at the Holiday Inn Express air/seaport. Having booked nearly 10 months prior using my Priority Points I was a bit reticent about staying at this property after reading some less than great comments on a cruise web-site pertaining to the area this hotel is located in. Safety being the biggest issue. I can now say that at no time did I ever feel in danger. The area is simply an old Florida business type district that appears to be undergoing renovations after the most recent hurricane activity. Not only is this property newer, but the Hampton Inn located directly across the highway appears to be very new as well.
The main reasons I chose this property over one in the 17th St. district are:
a) Newness of the property.
b) Hotel shuttle service to and from airport as well as to and from the Port of Everglades.
c) Property has a very nice pool area.
Having visited the Ft. Lauderdale area many times prior, it was not important for me to see area attractions, so I didn't mind being a few miles from the tourist district. All we needed was a comfortable, clean place to rest before our cruise.
After arriving at the airport I immediately called the property from the kiosk located in the baggage claim area. The hotel receptionist said the driver would arrive very shortly and as soon as our luggage was available the driver was right outside waiting for us. The drive to the hotel took approximately 10 minutes. We arrived on site at about 12:00 noon and although check-in is typically 3:00pm the desk clerk handed us our key cards right away! The property itself is very nice with beautiful landscaping.
Our room was a very clean king suite. An extra large room complete with an extremely comfortable king size bed, small sofa with coffee table, recliner type sitting chair, larger screen TV with DVD player, eating table for 2, microwave oven & dorm style refrigerator. The bathroom was very roomy complete with large, thirsty towels and a to die for shower head!
By 12:30 we were relaxing by the pool in very comfortable, sturdy wrought iron chaise lounges with thick padded cushions! The pool water was almost too warm, but it was in the mid 90's that day with no clouds. There were several tables with umbrellas and a nice cart that housed plenty of pool towels. Inside the hotel near the front desk is a small room to purchase water, soda, ice cream bars, etc.
After several hours by the pool we asked the desk clerk if there were nearby restaurants that provided delivery. She offered up about 6 take out menus for us to choose from. We opted for a place with a very extensive menu and had taco pizza & salads delivered to the room. We then decided to walk across the highway to a strip mall for some last minute pre-cruise items. On the way we stopped by the front desk to set up a time for shuttle service to the port next morning. Yes the strip mall is a bit rundown, but it had a variety of stores for every need: a grocery, Big Lots, liquor store and several dine in/take out restaurants. Also there was a McDonalds & Wendy's in front of the strip mall.
The next morning the local newspaper was at our door as we headed down to the continental breakfast buffet. Holiday Inn's signature Hot Cinnamon Rolls are a must! The buffet is a much better than typical continental breakfast with donuts, bagels, muffins, toast, cereals (hot & cold), fresh fruit, yogurt, hard boiled eggs and a large variety of beverages to choose from. This particular morning was very busy due to many guests preparing for embarkation on the cruiselines, but our dining room hostess never broke a sweat keeping the dining room spotless and the buffet filled! After a post breakfast work-out in the fitness room (very nice with up to date equipment) the hotel shuttle took us off, on time, to the port and delivered us safely to the Holland America terminal.
To summize, this is a perfectly safe place to stay, with a staff that clearly has the comfort of the guest at the top of the list. The accomodations were very clean right down to the sparkling fixtures in the lobby restrooms. The staff was professional, courteous and very helpful from the moment we called for pick-up to the moment we were dropped off at the ships terminal. I highly recommend the Holiday Inn Express air/seaport!
Very nice place to stay
My daughter and I chose this hotel for our last night of Spring Break before flying back to cold snowy Ohio. I wish we would have spent more time there. The staff was very friendly, the rooms very large, great pool, (see my pics) and their breakfast was better than average fare. One added plus was their "happy hour" that consisted of free cold beer and sandwiches in the evening. It was a nice way to end the day before flying back to reality. It is across the street from a strip mall. We had a rental car so we had no problem getting around. Without a car, I imagine it would be a little difficult. We went to the grocery store across the street, bought some frozen food and cooked it in the microwave in the room. Nice economical change of pace for late lunch after a week of Florida spring break prices! Close enough to the interstate, airport, cruise port, and the beach. We've been to Ft. Lauderdale several times, so we are familiar with the area. Staff more than happy to give you "tips" on where to go and what to do. Definitely will stay there again on our next trip. The only downside was the price, but since it was spring break, it was no real surprise. Everything is marked up during March!
We stayed here on Tuesday May 24th, 2005 after driving up from Key Largo. We knew we had to get up at 4am to catch our Jet Blue back to Long Beach. Thank God for their 24 hour shuttle service. We reserved it the night before & got a wake-up call right on time. The rooms were spacious with huge beds. Coffee maker & dryer worked. Everything worked except one of the headboards came crashing down when my husband was reaching over it to turn out light. But he fixed it. The staff was friendly. There's not a lot of restaurants within walking distance. We elected Durty Harrys for their happy hour and food. But do check your bill because they automatically take a 15 % tip off the top. It says so in REALLY tiny print. Would probably stay here for an overnight but if we come back to Ft. Lauderdale, for more than one day, we'd stay at a hotel that was on top of more restaurants, retail,etc. Well, more stuff to do.
My wife and I stayed here prior to our cruise and we found the staff extremely helpful. We were able to check-in a little early as we caught the red-eye out of seattle. Hotel was very clean, brekfast was good, not much within walking distance but fast-food. diner down the road(can't remember the name) was definitely a blast-in -the -past. Had tons of menu items, reasonable prices, and definitely the olde time diner feel. We left some of our stuff b accident when we left on the cruise but staff had it waiting for us on our return. Overall a great deal! Would definitely stay there again!
Stayed after cruise, good location, breakfast ok, rooms clean and quiet. Transfer to airport on time.
Fantastic Place To Stay
We stayed here for an evening after a cruise. We were going to stay at the Best Western Marina Yacht Club but after reading the reviews, changed to this hotel (on a side note - the BW looked horrible - I'm glad we didn't stay there).
This is a very new hotel - opened last Sept I think. Everything is still gleaming. The rooms are extremely impressive - they set a new standard for Holiday Inn Express. They were HUGE - twice the size of a normal room. The beds and linens were very high quality and comfy. Marble in the bathroom?!?!? The plastic Holiday Inn cups seemed out of place here!! Bestill my heart - a well lit room! Pool area was great. Not much in the way of amenities, but remember - it's a HI Express.
Staff are very friendly. Hotel offers a free shuttle to and from the Seaport and the Airport. Upon checkin, they give you a letter stating that if you need a ride, book it in advance to avoid disappointment. They really mean it - they only have two shuttles (one their own and the other they share with other hotels in the area). We were checking in as people were checking out and trying to get to the cruise port and witnessed the madhouse). Those who had an appointment got there, those who didn't waited and waited but eventually got a ride. This isn't a Sheraton and they are doing their best to accommodate (we felt sorry for the driver who really was trying) - so don't yell at them (as some were)!! If you are really in a hurry, it's only a $8 cabride to the cruiseport or airport. Or better yet - ask for late checkout (which they happily accommodate, especially if you are a Priority Club member - we checked out at 1pm the next day to accommodate our flight), and go later.
Breakfast was very good - cinnamon buns, hard boiled eggs, and the usual continental breakfast stuff. Very clean and tidy.
Only downside is that the hotel isn't really close to anything. There's a strip mall across the street with a Wendys and McDonalds but you're risking your life running across the state road (no lights) to get there. It's about a $8-$10 cabride to the beach or the Los Olas strip.
I don't know if I would stay here for an extended Ft Lauderdale trip (without a car) as all those cabrides to and from downtown and the beachfront would add up after a few days but as a stopover hotel, it's hard to beat. Book online for the best prices (we stayed for $90).
TripAdvisor Reviews Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise Fort Lauderdale
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