Holiday Inn Express Nashville Downtown

Address: 920 Broadway , Nashville, Tennessee, 37203-3807, United States | 2 star hotel
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This 2 star hotel, located in the Downtown Nashville area of Nashville, is near Gaylord Entertainment Center, Frist Center for Visual Arts, The State Capitol, and The Tennessean.
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          • Swimming pool
          • Fitness/Health center


          • Free High-Speed Internet
          • Wheelchair accessibility


          • Continental Breakfast
          • Business Services

          Historical Traveler Reviews Holiday Inn Express Nashville Downtown

          Good Location Good Value


          On a tour of the Deep South, we had booked after a recommendation from the Nashville Visitor Centre which said that it had recently been refurbished.

          Our room was clean enough facing onto the side road so it was nice and quiet.

          A nice Continental Breakfast was served in the breakfast room, there was Free Internet Access was available in the lobby of the hotel and room as well as free car parking.

          It's a very good affordable choice, a very good base to explore Nashville located in the Downtown area.

          Just the Job


          After travelling from Atlanta Airport this was our first destination on a tour of the Deep South.

          We had booked this hotel online and made certain specifications (high floor, King Size Bed, etc) all of which were honoured.

          We arrived at approximately 1.30am, tired after our flight and drive and were met by a friendly lady on reception and a Security Guard - both were extremely friendly and checking in was simple and pain free, most welcome after our travelling ordeal.

          Our room was clean and uncluttered and faced onto the side road so was extremely quiet. Some rooms faced onto the main road into Nashville and I would imagine that they could get rather noisy when traffic is at its' peak although I've no experience of this. Shower and bathroom facilities were clean and there was no lack of hot water and clean towels.

          Breakfast was a serve yourself continental affair with bagels, cream cheese, cereal, etc and as much coffee as you could drink - the breakfast room was large and if you didn't want to congregate around one of the 2 large TV's tables were easily found.

          Free Internet Access was also available in the lobby of the hotel for boisterous emails to friends and family telling them what you got up to last night!

          Walking into the hub of Nashville was ever so slightly hilly but easily manageable and was approximately 1/2 a mile away, certainly not an onerous task, 10 minutes saw us drinking in one of the many bars on Main Street. The Country Music Hall of Fame was a 15 minute stroll and The Coliseum (Home Of the Titans) is a 20-25 minute meander over the River.

          We stayed at the Holiday Inn Express Downtown for 4 nights and I would heartily recommend it. It's an affordable option, a good base to explore Nashville's many delights and one that I certainly would use again.

          Cleanliness of Room


          First of all the front desk staff was very friendly when checking into the hotel and provided assistance with services in the area. The problems lie with the cleanliness of the sleeping room. A bug crawled across my bed while I was in it. A large coffee mark was left on the bathroom counter, easily could have been cleaned but it remained on the countertop during the entire length of my stay (3 nights). The previous guests' old soap was left behind in the bathtub. Housekeeping was in the hallway outside of my room complaining about other staff members for approximately 15-20 minutes. I did not have a clean feeling when staying in this hotel and for that reason I would not recommend this property.

          Great Hotel in Downtown Nashville


          We stayed here for 5 nights Oct. 25-30. Overall we were happy with this hotel. It is centrally located to many attractions and a short hop onto I40. I will tell you what we liked and didn't like about this hotel.

          Things we liked: Our room was clean and large enough for the 4 of us. We got 2 double beds and one fairly large bathroom with marble vanity and plenty of hot water in the shower. There was a tv/armoire and desk with a leather chair. Our room was cleaned only when we requested (our choice). We received extra towels as soon as we asked for them. We also had a hairdryer and coffeemaker in the bathroom.

          The Express Start Breakfast was nice. The hours are from 6:30 a.m. to 9:30 a.m. and we ate there every morning. It is in a large room with multiple tv's. There was an assortment of juices, cereal, fruit, rolls and hard-boiled eggs. There were also two coffee bars located here.

          The gift shop was small but had a variety of items including reasonably priced souvenirs, t-shirts, hats, keychains, newspapers and bottled Starbucks coffee.

          The gym which we used almost daily had treadmills, stationary bike, stair climbers and weights. Very nice room with multiple tv's.

          There were two computers set up in the lobby which was nice for checking email. These were in use quite a bit with a 30 minute time limit if people are waiting.

          Things we didn't like: We had to make five phone calls to receive a rollaway bed. Housekeeping told us to ask the front desk and the front desk told us to ask housekeeping. That was a little annoying but nothing major. And they didn't charge us for the bed which was nice.

          The pool is closed after Labor Day. We asked why and were told it was because of health regulations. Seems kind of odd but not the hotel's fault if true. It was in the 80's and hot and humid when we were there but no one was allowed to even sit in the pool area. We didn't really have time to swim anyway so this wasn't a big deal.

          There are two parking areas, one under the hotel and the other outside. We didn't have a problem finding parking until later in the week when we were out late one night. There were no spots in the underground lot and only a few left outside.


          There are pop and ice machines on each floor but no snack machines.

          There is a shuttle bus which starts around 6:00 p.m. and goes downtown. We didn't use this as there is no set schedule for the bus.

          There are no jacuzzi rooms in this hotel which I know because I heard someone ask.

          I think I have covered about everything I can think of. Hope this helps someone.

          Nothing special here


          There was nothing special about this hotel for the price we paid. The room had a dirty kind of odor and the carpet looked dirty. The breakfast was plentiful, although the "hot cinnamon rolls" were cold and hard even though they were on a warmer. My daughter got cold in the middle of the night and we needed an extra blanket. Called down to front desk and they told us they had them but we would have to come down to get it. Got up and put on clothes to go downstairs. Got there and they had no extra blankets. No extra pillows or linen in the rooms. It doesn't compare to other hotels in this price range.

          Very Good Hotel in Downtown Nashville


          We stayed at this hotel during a visit to Nashville in August of 2004.

          We would highly recommend this hotel to anyone. It is extremely well presented and modern. Our room was first rate in terms of cleanliness and comfort. The staff were friendly, the complimentary continential breakfast was one of the best spreads I've seen in a hotel chain of this sort, and it is excellently located within easy walking distance to the centre of downtown Nashville. It is also a short distance away from Music Row. There are two complimentary (free!) high speed internet terminals in the lobby area. The hotel is also a stop for the Gray Line airport of sight seeing tour services.

          I would definitely stay at this hotel again!

          Great value at a discount chain hotel!


          During a recent visit to Nashville, TN, I wanted to be in the near-downtown area and close to the Parthenon. One of those great little online bargain search services (unnamed to not show favoritism) directed me to a 2 star hotel at a great price, around $55 night. For my purposes that was just about right. What was so surprising was that the hotel was the Holiday Inn Express on corner of 10th and Broadway (West End in town) across from the Historic Union Station (now a hotel).

          I've previously stayed in the latter which is architecturally outstanding but in terms of service staff abysmal. The staff of the Holiday Inn Express at this location, though, were Beyond Attentive & Prompt -- really and truly, these are among the best trained and concerned Holiday Inn Express workers (or motel/hotel workers anywhere) I've ever witnessed. By contrast, a few days earlier I stayed in the Holiday Inn Select across from the Parthenon in Nashville and the quarters were so dreary by comparison.

          The HI Express downtown first of all was some other large hotel 20+ years ago and it underwent a major renovation in the last 3-4 years. They have much larger than average rooms that are well appointed, a great exercise room, pool, lobby level free internet access computers, and the best darn continental breakfast that any hotel in the US has ever provided as part of the room charge! It was clean, tidy, well-staffed, a large restaurant type room with tv's, and the food choices were quite extensive too. At other motels/hotels, the breakfast alone would have been $10 per person. I couldn't get over it; this was really the HI Express??

          So, an extremely helpful staff member who assisted me with luggage told me more of the story of that hotel. He had been with it for 15 years or longer and knew its history and had lived through the renovation. He was so helpful with dining suggestions, where to walk (or not), and insisted that I have him paged if anything wasn't up to snuff! I mean really, when has anyone at an old HI Express ever taken such a caring interest? But he was not the only one; the front desk staff and staff who seemed to walk about inquiring if all was well with the stay were impressive.

          When I last stayed at that historic (surely, it is) hotel across the street at the old Union Station, I paid $125 per night and was treated rudely almost by every worker and got No breakfast. So, the moral of this story is, you can enjoy places like that (the old Union Station), but save your $$ and try the discount motel chain that the unnamed search service selected for me.

          Far from being a 2-star motel; the HI Express downtown was a 4-star operation even if others don't know it. . .yet!

          Great Deal For The Money


          This hotel is a great deal. Rooms are new and nice (granite countertops in bathroom). Unlike other area hotels, both parking and high speed internet was free.

          Great for the Money!


          I stayed here recently while visiting the Ryman Auditorium. Most hotels in the downtown area were extremely expensive, but this hotel was close and well priced. I was almost afraid to see what I had gotten myself into, but was pleasantly surprised. The room was roomy and comfortable. Everything was clean and well maintained. Music Row and the Ryman were just a few blocks away. The continental breakfast was probably the best I have ever seen for free. The staff was very nice and helpful. The parking is free and ample, but extremely tight in the parking deck - large cars will find their drivers a bit tense when parking. Overall, a great value. If the price is right, don't be afraid.

          Only if the price is right


          Stayed here for 5 days recently and even though they're trying, sometimes its just not enough. Our room had mould on the wallpaper where food had been spilt and not cleaned up. The bathroom barely got cleaned each day, the carpet was badly in need of a shampoo as our bare feet turned brown after walking around on it. Whilst the furnishings are in good nick, the actual cleanliness of the room leaves a lot to be desired. Positives - its right across the road from the Frist, a 10min walk downhill to Downtown and the hotel had a small shop with just about everything you might need at short notice. My suggestion to anyone wanting to stay here would be to check your room before accepting it upon check in. Our room was at the end of a very loooong corridor so our room may not have been used very often except when they have full occupancy and therefore it appeared a little neglected. To be fair, I was able to inspect 3 other rooms belonging to our friends and 2 of them were in better condition than ours. Pot luck I guess.

          TripAdvisor Reviews Holiday Inn Express Nashville Downtown

          4.00 of 5 stars Excellent

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