Holiday Inn Express Boston
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How has this hotel rated in the past?
- Free High-Speed Internet
- Continental Breakfast
- Fitness/Health center
- Wheelchair accessibility
- Free parking
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TravelPod Member ReviewsHoliday Inn Express Boston
We were a little worried about this place. We thought the deal was a little too good to be true. $170 to stay for the night plus two weeks of parking free. The hotel is fairly new and lovely. Nothing fancy. But exactly what we were looking for. And did I mention that they also provide a shuttle to and from the airport free of charge. We're looking forward to our 4:30am wake-up call and 5am shuttle to the airport.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Great stay... recommend it highly especially if you want to park and cruise. Gave us the royal treatment, breakfast, free parking for the week and a courtesy shuttle to and from the hotel to the cruise terminal...
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Holiday Inn Express Boston
Good value for $
Great rooms with microwave and frig. Very clean. Helpful personnel. Ask for parking lot side to avoid traffic noise from highway in front. My husband & I stayed 3 nights and toured Boston. Location not ideal for touring, but good value for the money.
Awful Beds, Dreary Accomodations
The beds (mattress) were as hard as rocks, my back still hurts me 3 weeks later. Pillows limp as could be. Linens could have been softer. Don't expect a coffee pot in your room, but they do have complementry coffee in the lobby. No restaurant, but they do have a Bickfords that will deliver next door. No bar service. The TV had every news station and that's about it. Only 1 HBO channel. Located in a horrid shopping center. Got a better value at the Back Bay Hilton with nicer bedding and ammenities. If you're only going to stay here 1 night, it might pass for OK, just don't stay here 5 nights, I think you'll be disapointed. The A/C has two levels, freezing and hot. It was hard to find the right temperature, as this is a window unit as with most Holiday Inns. Bad smells in the elevators. I would not choose this location again.
Outstanding customer service!
It's your standard Holiday Inn Express - just the basics, but the staff service was excellent! The staff was really helpful and there were fresh chocolate chip cookies daily. I stayed the night after running the Boston Marathon. I asked about the cookies when I returned from the race, but they were a little late; the staff offered to call me in my room when the cookies were ready. I said I probably wouldn't come back down (due to massive blisters making it nearly impossible to walk), & so the staff brought the chocolate chip cookies to my room! Now that's what I'd call service! If I'm ever in the area again, I'd definitely stay there again.
It was fine
I was a little apprehensive when I read some of the reviews of this hotel on this web site, but went anyway, since I needed to park my car for several weeks. Honestly, I thought it was fine. I mean, it's not the Ritz, but it was clean and comfortable, the staff was courteous and professional, the breakfast buffet had all the usual breakfast things, including eggs and toasters for bagels and muffins, and my car was untouched. It's not a great location if you aren't flying out of Logan, and eating next door at Bickford's is not a special treat, but the hotel has a van and I heard the desk clerk offering several ladies the van to take them to a restaurant. As to price, not only was the on-line price honored, the desk clerk asked if I belonged to Triple A and gave me an additional discount. And the free parking was a big extra.
No complaints about this hotel...
O.K...so you'll want to get *excellent* directions to get to it, 'cause if you pass the exit, it turns into one of those "you can't get there from here" situations due to construction and one-way streets...but once you ARE there, it's quite acceptable...and, factor in the price, and it nears greatness. The rooms are fine, nothing out of the ordinary, the neighborhood's full of new construction, so not the best looking, but not the worst either. We had no problems at all with the parking, which was abundant when we were there, and very well lit. The breakfast buffet was clean and closely attended and frequently refilled and refreshened, not to mention full of delicious stuff...and we didn't partake, but there are delicious smelling freshly baked cookies every 6pm and 24/7 available coffee and cocoa!!! The staff was helpful and courteous. Save yourself the cost of a downtown hotel and associated driving (Boston is scary to drive in!) and parking woes, walk 5 minutes to the T, and be downtown in 10 minutes for $1.25 each way...and have the opportunity to people watch along the way!!!
We'd go back, without question...
Good hotel, ok service
My husband and I stayed at the HI Express 12/31/03 for one night. We chose the hotel based on the reasonable park and fly rate. When we arrived at 8:00 pm there was no parking to be found anywhere. After circling the lot for many long minutes we went back to the front desk to see what we should do. We were told to leave the car in front of two other parked cars and to leave our keys with the front desk in case it had to be moved during the night. The front desk clerk assured us that some spots would open up by the time we were leaving in the am and if they didn't then we should park in one of the handicapped spots out front. Well, the next morning the lot was still full so we parked in the handicapped spot. We advised the current front desk clerk where we were parked and gave him the explantion. He then advised us that the car could be towed if it was left there. We told him there was nowhere to move it to as the lot was completely full. He told us that he could not authorize our parking there and that we would have to call the general manager of the hotel when we landed in Tortola. To make a long story short, it cost us an additional $35 in phone calls to the general manager to sort this out. This was an absolutely ridiculous situation as we left the keys with them so they could move the car as soon as a spot opened up.
The room itself was fine - typical Holiday Inn style. Wake-up call came on time and shuttle was quick. Shuttle driver did inform us and another couple that he had been up until 4:00am (it was then 6:00 am) partying. At least we made it in one piece! Another drawback is the lack of restaurants near the hotel. The only one close is a Bickfords.
I would not stay here again. We are trying the FourPoints by Sheraton for our upcoming trip. Hopefully they will have better service!
Free Shuttle Service
We stayed here before leaving on a Holland America cruise. We used their free shuttle service from the airport and the cruise port. A savings for those without a car. The (T) subway to all the attractions was a 5 minute walk from the hotel. Don't rent a car in Boston! Loved the cinnamon rolls at breakfast. It is in a business area near freeway not in the tourist zone. Looks like they are adding on ( construction) Need to add an indoor pool for something for the kids to do. Restaurant next door had good food and delivery to hotel.Experienced travelers will find good value when you add all the "free" extras.
Not a good stay
This place is way over priced for what they offer.
They offer web prices that they will not honner over the phone - will not even try to work with you.
They give you a big orange card to place in your car window so security will know the car belongs to a guest, I can not imagaine why anyone else would want to park in this very creepy, badly lit area.
The whole place had the smell of public bathrooms
that have been deodorized to cover the unclean reality. The dining area was appalling and the FREE breakfast was set out in dingy containers, fruit was the only thing we would risk. We will never return.
We paid about $20 less per/person than if we had booked a room in one of the better hotels.
Save your money and steer clear of this one.
Fantastic Service for an Express
Had 3nights at this smaller hotel. The staff were trained as tho' they were in a 5star--from the van driver who picked us up from airport to desk personnel to the concierge. The rooms are not large but clean and comfy. The continental breakfast not only has sweetrolls and dry cereal but eggs and waffles! Coffee, tea, hot chocolate 24hrs - and at 6pm freshly baked cookies are served in the dining area! The airport van even took the 4 of us to the wharf one afternoon to take the harbor cruise so we could avoid the T at that time! Just fantastic service!
Never Again at Holiday Inn!
The hotel assured us it was family friendly & safe. It was neither.
Very late, my husband & I saw someone skulking around the parking lot.
We informed the security (who was watching TV) & he did nothing. At 7AM we were informed are car was broken into (they bashed out the back window & stole our Christmas CDS). The hotel manager would not speak to us. The desk clerk asked us to sweep up the broken glass in the parking lot. We asked to borrow the hotels Shop Vac to get the broken glass out of our baby's carseat & were told no-it might damage their vac. My son had to sit on a blanket over tiny shards of glass. The homeless were waking the parking lot in the AM -like it was a home away from home. We were told by the police that this hotel had frequent break-ins in the parking lot & the area was questionable. All this on Christmas Eve! We tried to contact the Hotel's Corporate headquarters & were treated like dirt. Never again at Holiday Inn! It is our Mantra.
TripAdvisor Reviews Holiday Inn Express Boston
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