Crowne Plaza Denver International Airport
How has this hotel rated in the past?
- Shuttle bus service
- Breakfast Available
- Wireless internet connection in public areas
- Non-smoking hotel
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Historical Traveler Reviews Crowne Plaza Denver International Airport
This place is a pit
We stayed at the Holiday Inn at Denver International Airport after arriving in Denver on a late flight. It took an hour for pick-up at the airport because the desk clerk couldn't seem to communicate with the shuttle driver. Once we arrived, we found the hallways to smell of garbage, with uncleaned stains on the carpet. The room smelled of a combination of unventilated air and cleaning fluid. We were happy to leave the next morning.
Too many problems - cannot recommend
We gave the Holiday Inn DIA another try since we were holding a meeting there. Unfortunately, things haven't improved much in the past two years since our last problematic stay.
Even though we were the event planners for a huge meeting being held in the hotel, we couldn't get early check-in, even after our sales manager promised we could. The hotel was overrun with soccer teams (mostly well-behaved, but still a bunch of teenagers and pre-teens running around). The front desk staff was not helpful or even friendly. No bellman on staff either day, so the front desk staff had to come through the locked office door to get our bags.
The lobby is fine, somewhat sparse. Looks like they removed lots of furniture but why? The waterfall is pleasant.
The cafe is not great - no one in there either day but still slow service. Food OK and certainly cheap, but not as good as a Denny's or Pancake House.
For $109.00, I didn't expect a luxury room, but one with a working air conditioner would have been nice. I had mine turned up all the way and it never got below 75 degrees - pretty stuffy for a small room. I called the front desk for some service but no one appreared. The bedding seemed new and had four pillows on the one queen bed. That part was fine - and pretty comfortable. Bath was typical but clean. Typical Holiday Inn bath amenities. There was a USA Today delivered outside my door each day.
One out of two elevators was broken during our stay.
All said, I just can't recommend this hotel, not with so many choices in the same area. I don't understand why they can't get their act together - they have a great location and a good meeting space. We just won't use them again.
Be prepared to argue
I have stayed here two years in a row with a convention and been disapointed both times. The cleanliness was all right, but the service was terrible.
The first year when we tried to check in, we were told that despite having booked our room 6 MONTHS in advance and having a confirmation number, there was no room for us available. After arguing for 15 minutes, they finally called a manager. The manager was rude, belligerent and condescending. He told us that with this particular convention they had a two night stay requirment. I had booked on the national number and was never told this. The manager said he didn't care and we had lost our room. When my husband got upset they actually called security. Finally, the manager found a room for us with a bed and a sofa sleeper (not the two beds we had booked) and acted like he was doing us a favor. He then told us he would charge us for two nights anyway!!
When I got home I called the Holiday Inn customer service number and at last I was treated professionally. They apologized, credited us for one night's stay and lodged a complaint against the manager.
The second year we stayed here, we got our room no problem, but they only had 1 door key for us, when we needed 3. The room was clean but the food from room service was awful. Waited 40 minutes for pancakes. When they arrived they were cold and rubbery. Next day we orderd cereal and juice for the kids. Simple enough, right? Wrong. Waited 30 minutes. Then we were charged 15 dollars for three bowls of cereal. Called the staff kitchen. Waited on hold 10 minutes. When I told them the juice came free with the kids cereal, the man argued and told me I was wrong and there was no such thing as a kids menu, thus the 6 dollar charge for 2 glasses of juice. I was HOLDING the menu in my hand!! Finally told him to meet me in the lobby and I would SHOW him the menu where it said the juice was free. He came up to my room, saw the menu, mumbled something and crossed off the charge. No apology.
Also, the rooms that face into the lobby have curtains that cannot be closed! We had to safety pin the curtains closed to shut out the light.
This hotel is overpriced, understaffed, and features a wide variety of rude, inept, and untrained staff.
This feels like a much older hotel. The carpeting is well worn, in the halls and the rooms. The desk chair was unusable and the heating unit noisy. My view was of an exhaust stack on the roof next to me. I attend a convention that uses this hotel. Next year I'll stay down the street and walk over. Friendly people don't make up for the lack of investment by the owner.
Expected more from a Holiday Inn
Stayed here for 1 night in December. The shuttle from the airport did not seem to be frequent and we had to call the hotel for it to come and pick us up.
The lobby is quite impressive and the check in process was fairly quick but I was not very impressed with the rooms. They were very dark and had obviously not been refurbished for a long time. They seemed to be fairly clean but everything just felt old.
The breakfast was so-so, nothing special but other than a Subway sandwich shop across the street there is really nowhere else within walking distance to get something to eat.
Overall, the hotel is ok if you just want somewhere to sleep before or after a flight but would not really reccommend it for anything other than that.
A too large hotel, with prices that or not acceptable for this service. You didn't had the feeling that u where welcome here.
Memorial Weekend Stayover was Great
We stayed at this hotel on the way to visit relatives in Colorado Springs. The employees are friendly and the hotel is great. We had a delicious dinner and the pool was perfect for my family to relax in after our long drive. We will be staying again next month when we fly out of DIA, since they have a Park and Go program too!
Another Poor Holiday Inn
Poor staff, small rooms, and a nice view of the highway sums up this dirty hotel.
P.S The old lady serving lunch was a little too slow to be waiting on tables.
We had MANY problems
There are several hotels in the area & I urge you to choose one of those over this Holiday Inn. We had a seminar at this hotel last week. Several people had problems with their room keys not working. Some even had to get moved to different rooms because they could never get the keys to work. Rooms were not clean as we found a bag stuffed under the A/C unit containing dirty underwear. Also, a used towel placed on the bathroom floor was folded & hung up as if it were clean. No ventilation in the room bathrooms which made for very steamy & stuffy rooms. Also no ventilation in the women?s restroom outside of the conference room which caused the hallway to stink. Even though there was a housekeeper in that women?s restroom every time I went in there, there was no liquid soap. If you took your shower after 6am, there was no hot water. The power went out for about an hour during our seminar which left us in pitch black. You had to check your drinking glass & dinner plate carefully before you used it as many of them were stained, dusty or just plain unclean.
This airport hotel has a convenient shuttle that picks you up outside baggage claim. The driver we had was awesome- he gaves us some good tips.. Example: the city bus stops right outside this hotel and takes you downtown for $3.00 each way, nice to know if you aren't driving! The hotel itself has a nice lobby area, and the rooms were nothing to get excited about and the curtain didn't close all the way. The restaurant was bland and overpriced-- go into downtown if you want good steak or there are fast food joints across the street. For an airport hotel it's a good option but pay less and get the same at the Sleep Inn Airport hotel just down the street!
TripAdvisor Reviews Crowne Plaza Denver International Airport
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