Holiday Inn Chester South
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Historical Traveler Reviews Holiday Inn Chester South
Value for Money
I must explain the offer firstly, we were offered a deluxe room (executive) for half the rack price and next night free.
From reading reviews, Chester South was admittedly booked with trepidation.
On arrival (9.45pm and our room hadnt been given away) we were allocated an executive twin bed on the second floor. Not exactly what we had in mind for a romantic weekend but knew from email confirmation that bed type could not be guaranteed. However, they kindly moved us to a double bedded room.
We experienced no problem with cleaniness in the room itself but the one window would not close properly. There was a substantial draft but this was obscurred by the ample heating in the room. The soft furnishing in both the bar and restaurant area are in desperate need of cleaning and I must admit feeling a little uncomfortable wondering what I might be sitting on.
Breakfast was tasty, fresh and hot albeit the settings on the toaster were a bit dodgy and my partner nearly set the place on fire with his toast overdoing slightly!!!
Although we didnt have time to use the facilities, the health club and pool area looked more than satisfactory and clean.
For us, the staff were friendly on reception, but the bar and restaurant staff could perhaps do with perhaps a team building exercise to make them smile a little. We experienced no inefficiency.
A slight delay in checkout through the fire alarm being set off but thats hardly the hotels fault. When allowed back in Check out was very speedy and with a smile.
If I had have paid the full rack price I might not have been quite so positive but I have to say, an absolutely fabulous break overall for the money.
The dirtiest Holiday Inn I have every stayed in.
Check with Chester Environmental Health re: the bed bug infestation has received the all clear before you stay.
Make sure you are not put into room 236, has mice try to get in bed with you.
No sign of a senior manager at weekends who you can assist with genuine grievances.
The General Manager works Monday to Friday only, so expect Faulty Towers at it's worst.
Gave my room away !!
Although I write that I stayed here in February 2006, this isn't quite true.
I had reserved a non-smoking double room at the hotel about 12 days before I was due to arrive. I am a business traveller and a woman who travels alone.
The journey to the hotel that evening was a nightmare and I eventually arrived at 9.30 pm.
Upon arrival at the check in desk I told the receptionist that I had the room reserved. The girl at reception was a trainee and wasn't able to check me in until after speaking with her supervisor, who was on the phone watching me stand and wait for her to get off!
I got my room key (room 202) and asked if they had an elevator, but they don't so I dragged my case and bags up the stairs. I saw the signs for rooms 203 and upwards but none for room 202. My allocated room was at the end of a corridor, next to the cleaner's cupboard and another storage room.
Upon opening the door the smell of smoke hit me like a brick! Then I noticed that it was a twin room and not the double as requested, I went straight to the phone to ask if they had a non-smoking room - but guess what? The phone wasn't working! So it was back down to the reception to ask for the room that I had reserved. The trainee called her supervisor to the desk again, and they looked to see if they had what I had requested, but of course they didn't, they had already given my room to someone else, and because I was late arriving!
I was appalled to hear this and saw red immediately. I gave the room key back and asked for my credit card to be cleared and walked out of the hotel and went to look for another in the area.
I was so disappointed to find out that they expected me to live in that room, and keep my clothes there to allow them to stink of smoke within a few hours, and pay £95 for the privilege (And the was without breakfast)!
I did find another much nicer hotel about 20 miles away, but this experience has left me shocked that you may reserve a room, but they give it away if you are late, and don't care that your request is disregarded!
Good hotel for those on a budget
We booked this hotel for a cheep and cheerful break to Chester for Valentines, and weren't disappointed. On arrival there had been a problem with room allocations but this was rectified immediatley and we were given a free upgrade to an executive room which was really nice, contemporary decoration with the most powerful shower in the world!
I booked the hotel for its price and the fact it had a pool etc, which I have to say was a bit of a let down - the water was a bit cold and there were lots of children...saunas were single sex, and the jacuzzi was very busy! I think it would be better in summer and maybe at a different time of day.
The hotel is about 2m from Chester, only £4 in a taxi which isnt bad.
I would go back.
Hideous - avoid
Hideous hotel. Staff dirty, scruffy and didn't want to be there. Very embarrasing as trying to impress new boss. Needs a good clean. Avoid.
Good for budget travellers
What to say about this hotel? It is difficult really, because on one side the hotel is old, looks like an assemblage of mobile homes and needs a good clean (so do the sheets, be aware) but on the other side the staff are lovely, it is cheap, the health club is fab and the breakfast is very good. In addition there is a 'park & ride' service just outside the hotel so you can go to town easily, no car park hassle.
So in the end, I think, yes, I would stay there again if I went to Chester.
am so glad we decided not to stay the night
the food was expensive and so were the drinks at the bar
place was dirty and smelt funny
Stayed here for two nights in August but dont think well be staying again.Room was not as clean as it could have been-peanuts and empty bottle top on floor when we arrived.Booked a family room,which was very hot even with fan on and windows open.Our bed was ok but the kids had a sofa bed with pull out mattress underneath-fine for the nine year old but not the fourteen year old!Decided not to eat in restaurant in evening-good choice- as when we arrived for breakfast dining room was dirty with food on floor and could have done with a good clean everywhere! but food was ok although better choice on second morning.Service was slow,I had to chase waitress for tea/coffee by which time we were half way through our meal.Overall we felt that staff couldnt really be bothered and the whole place could do with a good clean.
Very good hotel
We stayed 2 days at this hotel in August 2004. The rooms are very clean, staff friendly and accommodating. Large indoor pool, and fitness center, which is great for families. We had the Bed and Breakfast package, and it was great. Food good, and dining room very clean. Short car ride to Town, and bus stop at front of hotel which goes to town. Would definitely stay here again.
Worst experience with a hotel in UK
Loss laundry/dry clean items is not uncommon in this hotel. Almost every evening, your prime time TV program will be interrupted with messages from the front desk asking for misplaced laundry, asking guest to own up if they pick up extra laundry. Worse of all, there are cases of loss of the WHOLE DAY'S laundry sent by all guests!
According to the clause on the laundry form, guests are supposed to be compensated up to 10 times the laundry value, but the duty manager never honours that, and guests just have to bare the loss!
TripAdvisor Reviews Holiday Inn Chester South
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