Chattanooga Choo Choo
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Historical Traveler Reviews Chattanooga Choo Choo
Holiday Inn Choo Choo, would not stay there again!!!!
The first impression of the Hotel is great. (huge entrance hall with christmas decoration but is is just a big facade).Last weekend we stayed there in Building #3 but we would not again . The elevator is dirty and the whole appearance of the building looks a little bit neglected. The room was outdated (vanity in bathroom 1960's style, so were bathtub and faucet; wallpaper was pealing and stains in ceiling from waterleaks in the roof; noisy heat and aircondition unit in ceiling; carpet was not cleaned for a while) The king size bed was comfortable. I would recommend to stay closer to the aquarium in one of the newer hotels.
Choo Choo needs rerailing
I was very disappointed with this hotel. I heard good things about it, but didn't think they were as bad as some of the reviews, until I experienced them first hand. I have stayed in worse, but you would expect more from what price you pay. I did like the buffet, the pool areas, the parking, and the historical aspect. The first impression of the hotel is great. The big hall in the lobby with the arched roof, etc. was beautiful. But, there is an odor about the building. I stayed in building 3. When I first got on the elevator, I noticed it was dirty. When the door opened and I was walking to my room, it looked like the carpet hadn't been vacuumed for some time. Once in my room, I saw the carpet in there was not very clean either. The commode didn't appear to have been cleaned in a while. Some of the wall paper was peeling and there were water stains on the walls. I stayed for one week and I kept my eye on a particular piece of trash on the floor. It was right between the beds. It never disappeared. The carpet didn't get vacuumed. The commode didn't get cleaned either. This hotel could be wonderful, if the management would step up and demand 100% from housekeeping and work on keeping things up. I don't have a problem with an older building, I just want it clean.
our family stayed at the Choo Choo for 2 nights and had a wonderful time....there were 3 pools to choose from, a hot tub, pool tables etc...We really enjoyed our trip and I will recommend anyone to stay there.........
Super location and food coupons for kids. Nice pools. Garden Restaurant had good value. Coupons given cut the price to make the total a value package. The free city tram is right there. The pools sparkle. Room was oversize and comfortable and quiet.
Try a Different Station
My husband, 13 year old daughter and another couple drove down to Chattanooga this past weekend to attend a wedding. The bridal party had reserved a block of rooms at a "group rate" at the ChooChoo and they hosted a party in the Penn Station Lounge (last call was 11:00 PM). I guess they thought it woud be "fun" to stay at the Choo Choo. The concept is wonderful, but they are WAY off track. The rooms are way overpriced for what they are... definately not "luxury" or "upscale". You can barely close the bathroom door from the inside it is so small. There was no dresser to set things on, just the armoir with the TV. The air conditioner dripped water all over the carpet, needless to say we had to keep our shoes on if we didn't want soaked feet. The beds were comfortable, the TV worked fine. Cleanliness left a lot to be desired. I think the poor lighting in the bathroom is to prevent you from seeing just how dirty it really is. There was trash on the floor in the closet area...it remained there for our entire trip. Housekeeping did not leave us any hand or bath soap for the 2nd day...they took the 1st day's supply when they made up the room. The in-room coffee was terrible, they need a new vendor. The overall appearance is very run down and "industrial". Our travel companions had several problems with their room, which were fixed, but not promptly (no coffee cups for instance, and they are styrofoam at that...for $110.00/night you'd think they'd at least give you mugs). We ate the breakfast buffet 2 times, they also have a regular menu available. The buffet is about what you'd find at Shoney's, but not as good. The service the first morning was terrible, the coffee was like brown water and the waitress failed to "check in" for her shift. We asked for more cream cheese for bagels...she brought it 10 minutes after my friend had finished eating the bagel. If you are there with a group of friends to party don't plan on using their facilities past 9y closed very early and do not serve any type of snacks. If you want food or drink late in the evening you're out of luck. IF I ever stay there again (and that's probably a big NO, I'd bring my own beverages and socialize in the room). We got back from the wedding reception about 10:00 PM and wanted to visit with old friends and family and have a night cap... ON A SATURDAY NIGHT... I know this is a family place, but come on...the place was closed up...they could have made bundle on us. This property is in desperate need of a major renovation, probably in the millions of dollars range to live up to its claims. Next time I'll stay downtown. One huge plus is the free electric bus shuttle on the property that takes you downtown. I'd recommend staying downtown near the aquairium and take the free shuttle up to the ChooChoo to see the trains and shops.
A little disappointing
We stayed at the Choo-Choo over Memorial Day weekend and I have to say that we were pretty much underwhelmed.Our trip was very short notice so we checked into a 'Standard' room, not one of the train cars. We paid $119/night. I've stayed in better rooms for way less. The entire building was in need of redecorating and the grounds seemed like they needed some attention as well. It had an overall 'industrial' feel, which is how a rail yard is, I suppose, but I was looking for something a bit more luxurious given the price.The food in the Gardens restaurant was terrible. When I asked the hostess if we were at a good restaurant for kids, she sort of wrinkled her nose before I got out the words "for kids" - that should have been a good indication but we tried it anyway. Also, the ice cream in the parlor tasted old.The Choo-Choo is on Market Street, but it's near the interstate which is a bit of a run-down area. As you get closer to the river, the downtown area of Chattanooga becomes quite nice so I would advise staying at one of the hotels closer to the aquarium.My recommendation for anyone visiting is to lodge downtown and visit the Chattanooga Choo-Choo for a couple of hours.
Too many insects.
My family and I checked into the Holiday Inn Chattanooga Choo Choo for two nights of spring break vacation. The desk clerk was effecient and had our tickets for the local attractions ready when we arrived early. We had purchased a package deal for the hotel stay and tickets. We had already heard that the train cars were no big deal, so we chose a regular room. By the looks of the train car exteriors, I believe we would have felt like we were at a hobo dude ranch. Anyway, back to the room. Housekeeping must have been on strike. There were two dirty washcloths in the tub. There was also a collection of hair strands in the corner where the bathtub meets the wall. That must be where the flea I killed had leaped from onto the the toilet seat. I thought this would have been enough to make my wife force me to exchange rooms, but we stayed without any more insects until it was time to leave. Upon closing the suitcase lid, we discovered an unpaid guest in a large black cockroach (Gag!) on the wall. I immediately committed that from that point on we would never use the Choo Choo again. I can still see its attennae waving about. I related the insects and hair to the desk clerk at check out. He seemed sincere in his apologies, as if he has had to do it many times before.
From the moment we checked in until we left, our family was treated as royality. I have never had any better and friendly service.
We stayed a in train car the first night. This was a lot of fun. The second night we stayed in a regular room. The hotel has been completely renovated and the rooms are comfortable and well decorated. This is plenty of activity to do on the hotel grounds. We ate in 2 different restaurants... GREAT.
Atlanta is a short drive from Chattanooga and we hope to return very soon.
Beware of the train cars!
We had terrible problems with this hotel, my son wanted to sleep in a train car so we were going to stay for 2 nights. We checked in and went to the room, the carpet was soaking wet, we went back to the desk and they gave us another room. When we arrived our our new room it was so dirty, all the valances on the blinds were down and all over the room, the trundle bed was covered in pet hair and the toliet ran. The stopper in the sink was missing, the walls were coming off in the bathroom, etc. It was gross.
It was already 1am so I went to the front desk and cancelled our second night, they did not offer to fix the issues, they discounted our room a tiny bit and offered us a regular room for the next night. I went again in the morning and said my son wants to sleep in a train car what can you do, they said go to a regular room or check out. I checked out, I was so upset, they were so rude! I went back a bit later and asked for the general manager and he got us another room for the same tiny bit of a discount but did nothing to make up for the first night. He told us to wait a bit before going to the room. When we came back to look at the room it was like a different hotel, clean and fine, very weird! If it had not been for my son we would of left, I am not happy with the way they handled it. I heard the hotel rooms are average, beware of the train cars!!!!
This hotel is a landmark, but it needs renovating. The suite I stayed in was nothing more than a large three-star hotel room. Not worth $250. Some are newly renovated, be sure to ask for a new room!
TripAdvisor Reviews Chattanooga Choo Choo
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