A great stay at the Media Center

I had a great stay at this hotel. The room as well as the hotel were very clean. The staff was very friendly and helpful (handed out map quest directions for where you were trying to get to). A large full size parking garage with free parking. The hotel is located close to the highway making it easy to get to different places. The hotel was very quite and peaceful making it very easy to relax. I would stay there again in a heartbeat.

Never on this hotel again!

We will never stay on this hotel again. I know it has a very close proximity to Universal Studios, they say it is about four miles but it will take you at least 30 minutes to get there depending on the person on the front desk who gave you directions. The front desk personnel who checked me in was very rude to me, I am a Gold Priority Club member but that didn't mean anything to this person.

I called in advance to check my reservation but they were not able to find it so I have to book another reservation. When I checked in, I introduced myself to this Caucasian man at the front desk but he just ignored me and I heard him say "you are not white"- I don't know what he meaned by that but he said it in a very condescending tone. I am of Asian descent and could not believed what I heard.

At this day and age where equal opportunity is for everybody, I felt like I was back in the ages of bigotry and of all the places, it was happening in Los Angeles, a very diverse city. I asked him what he said but instead of responding to me, this front desk personnel just continued my reservation. I left after I received the room keys without checking the room because my wife and kids were in the vehicle waiting for me to drive to Universal Studios.

When we came back that July 25th night after a tiring day at the theme park, we found out that we were assigned to a smoking room(1410). I know I informed the front desk personnnel about a non smoking room and it is also on my Priority Club profile but everthing was to no avail. I was informed then that there were no available non-smoking room with 2 beds and we were assigned to a non-smoking room with king-size bed. I called my wife and she told me the kids were already asleep and we will just stay on the same room.

A few minutes later, one of my daughters were having her allergies to the foul odor of our room, so I called the front desk to inform them of the situation. The person on the other line seems to be irritated by my request for a change of room and was told that there were no rooms available. I was placed on hold twice at about 10-15 minutes each time. At my third call, I was informed that the manager will meet me outside room 914. It was surprising to know that there were still non-smoking rooms available with 2 beds. So me and my daughter hurriedly went downstairs to the assigned room and waited at the hallway.

And waiting we did. We were at the hallway for another 20-30 minutes waiting for the manager. We were tired and my daughter was miserably sleepy. When I called the front desk, nobody seems to know about our predicament and I have to explain to them the whole request for room transfer again.

Finally, a hotel staff came and brought the room key to us. He was the hotel operator (Jonathan). He was very nice and apologetic.

I found out that 14th floor of this hotel is a "smoking floor" and the person who assigned us to this area when I checked-in was unconcerned about us and our health. His apathy and behavior was totally unacceptable And the complete disregard of the staff at the front desk that evening only shows the value of this hotel.

We left the hotel at 7 in the morning swearing never to come back to this place again.

Lovely downtown just a hop away!

I really enjoyed this Holiday Inn because it was just a two-minute walk to the charming main street in downtown. There are lots of little shops and restaurants, a movie theater and a shopping center at the end. It's a nice place to go for a stroll for window shopping and people watching. Also, it's a really short drive to all those chain stores and an Ikea.

Most important, our room was very clean and well-maintained. We enjoyed having a refrigerator for restaurant leftovers and keeping our bottled water cold.

We forgot to bring toothpaste, but the front desk happily gave us a small tube of Colgate. The lobby is pretty classy, which I don't expect from 3-star hotels.

We especially chose to stay here because it allows pets, and this is the best pet-friendly hotel we've been to for the money. I was able to take the dog to a grassy, tree-lined street just around the corner to sniff and do her business (bring poop bags, of course!), so that was convenient.

One thing to keep in mind is that you can hear freeway noise from your room. It's not horribly loud, and you tune it out after a while, but I noticed it while trying to fall asleep.

In all we really enjoyed our stay here and would return the next time we need to be in the area.

Nice Holiday Inn

I loved this holiday inn. Clean & Large room. Right in the center of Burbank. Shopping and restaurants nearby. Cool Elevator. I would defitnely reccomend this hotel if you're in the area.

19th Floor?

Our room was on the 19th floor. That was fine, except that the elevator didn't go to the 19th floor. The highest room available by elevator was the 18th. The gentleman who checked us in advised us to take the elevator to the 18th, and then take the fire escape up to the 19th. When we finally got to the room after his incorrect directions, we noticed that the floor was wet in parts and only clammy in other parts. At least the washroom was clean. We stayed at the Burbank Ramada the next night, which was as good as the Holiday Inn, and half of the price.

Big hotel in the heart of Burbank

I was kind of desperate, driving on highway 5 when I saw this hotel (can't miss it, two 18 story tall buildings). The room was very clean and practical, including a large fridge. Vending machine even had milk which helped. Price was a bit high at $125 but when I hinted that I might not take it, the front desk guy gave me the AAA rate of around $105, even though I am not a AAA member. I guess this is a good deal if you need to be in Burbank, since the hotel is right in the center of town and parking is free.

You'll like the location and the hotel

After much Internet research, looking for a reasonably priced hotel in a decent location not far from Universal Studios, we settled on the Holiday Inn Media Center. I only say settled because it seemed that all the hotels were either way too fancy and expensive or were low cost and seedy sounding! This place had mixed reviews, but knowing the area (had lived in CA over 10 years ago, though) we figured it should be o.k. and the best sounding for the "mid-range" price. The hotel is obviously set up to cater to everyone from business travelers to weddings to families. When we arrived, it was definitely fancier than we expected! The driveway in between the two towers lets you stop right at the lobby and desk before parking. The rooms were comfortable, clean and no problems at all. We ate in the hotel restaurant for one breakfast, and the kids (age 10 and 5) were free, which was nice. Food was good. Location very convenient off the freeway, and we had driven in from LAX on a late flight. Elevators were fast, vending machines had good selections, and staff were helpful and friendly. All in all a great choice for travelers!

Worst customer service ever.

The staff at this hotel was completely unprofessional and rude. They made a careless billing mistake (which they admitted to) that took over 2 weeks to correct, and caused much stress and confusion. It took numerous attempts to contact the manager, and when she was finally contacted, she never followed through with the correction that was agreed to. I gave up after even more attempts to reach her... it was just easier losing the money than dealing with them. Much undue stress, frustration and anger. I will never stay at this hotel ever again.

A great place to stay

The hotel is ideally situated in the centre of Burbank, close to a decent sized mall and shops. The staff were excellent, helpful and friendly and I couldn't have asked for better. Room service is fast and inexpensive and there is a good sized fridge in the rooms. I stayed for 11 nights and had a great time.

Nice hotel in Burbank

My family and I stayed at the Holiday Inn while attending a wedding in the area. I liked it because it was close to the Freeway, so it was easy to get around. Also, the room was a good size for our family of four. I liked the fact that there was a refrigerator in the room. The bathroom was okay, not the best, but decent.