Courtyard by Marriott Boston Logan Airport
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How has this hotel rated in the past?
- Shuttle bus service
- Airport Transportation
- Free High-Speed Internet
- Swimming pool
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Historical Traveler Reviews Courtyard by Marriott Boston Logan Airport
Caution, caution, caution
Stayed over one night to take advantage of Park, Sleep and Fly. A great Idea, as you can check in the day or night before a flight out of Logan and leave your car parked in their parking lot for the length of your stay elsewhere. This is a nice feature if your flight leaves very early and you live at least an hour away. A shuttle will bring you to the airport and drop you off and pick you up right outside your terminal. The problem began when I booked two rooms for one night using a credit card for the deposit of $23.50 per room. My husband and I arrived around 4:00 and got into our room with no problem. My son and daughter-in-law arrived around 9:30 to be told they did not have a room. I had only booked one room. My confirmation papers showed I had two rooms. Finally, the said they had a smoking room. My confirmation was for two non-smoking rooms. After about an hour or so they came up with a room. Only funny thing was that my confirmation papers showed a charge of $159.95 per room and theirs showed I owed $179.95 per room. They told me the confirmation number had changed. How they can just change a price and give you another confirmation number without you knowing it is beyond me. After a fight over that, they took off the extra $20.00 per room and now the bill was for $159.95 per room. Check-out the next morning they refused to deduct my $47.00 deposit and tried to tell me that they already deducted $20.00 per room. This finally escalated to a yelling match because no one spoke english and could not grasp the fact that the deposit should have been deducted from the total. Finally I did not have time to fight anymore as the shuttle was outside waiting and I would have missed my flight. When we got back from vacation I called Holiday Inn headquarters and they did straighten out the problem and credited my charge. The hotel was clean, service was terrible, but all in all Park, Sleep, and Fly is a great idea. Just use one of the other hotels that come with the package.
Helpful and convenient, but not a great hotel
I recently stayed overnight at the Holiday Inn in order to get an early flight out of Boston/Logan Airport.
The "Park and Stay" service was great, the airport/MBTA shuttle was great, and the locational convenience to the airport was a real time saver, but the Hotel itself was in need of some major attention.
A) The room was cold and damp.
B) When I turned on the heat/blower fan, I was nearly asphyxiated by the mildew ridden scent of the air. I turned it off, and dealt with the dampness.
C) The bedspread was tattered and had spots on it that were threadbare.
D) The bathroom ceiling had a good deal of mold on it.
E) It looks as if they recently added new bathroom fixtures, and the missing wallpaper around where the old fixtures were still show it.
F) There was no wallpaper behind the toilet, and it's absence was clearly visible. I agree that it's awkward to paint or paper behind the tank, but...this is a hotel.
G) The Hotel in general smelled like a 1970's insurance office filled with 50 year old cigar smoking salesmen and wet raincoats (yes, this is a personal experience from my childhood ). It may be smoke free now, but you can tell that it spent it's time differently for quite some time.
H) The TV reception had to be coming through one of the leaking tunnels over wet coax. It was terrible, and the Loge-Net system was so slow it was essentially useless.
I'll admit that the "Park and Fly" plan was a big help, and that my stay got me to the airport on time, and as well rested as I could be (I can't criticize the airport noise, as I'd anticipated that), but next time I will price out a stay at the Airport Hilton especially if flying Delta or Song (they have an attached walkway to the terminal).
I found my room to be OK.......standard issue, institutional, Holiday Inn style.
The real problem here is the service. The front desk never answers the phone and the shuttle is a joke. Leaving the hotel for the airport it's fine, but the return is a nightmare. I called the hotel from my cell phone over a dozen times, so they could send the van out, but they never answered. I waited a good 30 minutes hoping they would just show up, but no luck. I ended up cabbing it back for 10 bucks, at my expense.
We thought it was nice?!
After staying at the Hilton several nights before, we stayed here our last night in boston. We found nothing wrong with the hotel, in fact, the rooms were very nice. One of the only hotels you didn't have to pay to park. Breakfast was a little pricy, but overall the stay was good.
Not high on my list
I probably would have had second thoughts about staying at this hotel if I had read all the reviews here first. Nonetheless it was too late to find another hotel at a decent price. With that said, I was prepared for mediocre accomodations.
I did find that my stay was not too bad. The walls are rather thin and the elevators are scarey. One was broken the entire time I stayed there and the other one was rather slow. After check in and with the exception of checking out, I took the stairs. The room was decent, like I said earlier, I've seen worse.
The gym was disappointing. The weights were broken so there were limited free weights,2 treadmills and a couple stationary bikes. Regardless it was nice to have the workout option.
The shuttle service is shotty. The drivers passed us twice at teh Aiport. It's almost as if they didn't want customers. Needless to say we were at the Airport for a while before the shuttle came back again and that's with a couple calls to the hotel. Pick up from the Blue-line train is also hit and miss. They tell you they'll be there in 10 minutes but you could be waiting anywhere from 30-45 minutes. Drop off to the train station is no problem though.
This is the dirtiest hotel I have ever stayed in. I spend about 150 nights a year in different hotels everywhere and this is now at the top of my list for the worst. The room was dirty, crumbs on the "clean sheets", gunk on the wall, hair everywhere.
Wish I saw this site, before I stayed at this hotel
The hotel is gross, I was scared to see my room just from taken the beat-up, dirty elevator. The room was dirty and so was the bathroom. It is certainly not in the safest of neighborhoods and I discovered this because every cab I took to get back and forth to the hotel had no idea how to get there. The shuttle for the airport was unreliable
Don't stay at the Holiday Inn
This hotel was NOT at Logan airport like the ad leads you to believe! It is a run-down old place that has smelly rooms & hall, terrible a/c, stained furniture and walls, shuttle service that was not dependable. We were very disappointed in this hotel. I've stayed at many HOliday Inns, and this one is in dire need of being updated and renovated!
We recently utilized the Holiday Inn's package of one nights stay and parking while you are away. I would have had more sleep getting up at midnight and driving the 3 hours to the airport. The walls are paper thin the rooms are old and questionable if they have been cleaned. The worst was the heating system. It either blow hot,hot or cold, no inbetween. In addition, the way the rooms are set up, the air blows directly on to the beds. If you turn the heat off, the rooms immediatly turn into refrigerators. We spent the whole night trying to adjust the heat. There was very little sleeping done that night. When the staff was notified of the problem we were told there was nothing they could do because we had already paid for the room. I suggested they have maintainance check it out and he laughed. Dont' bother staying there.
A Characterless Hotel in need of renovation
I stayed at this hotel for three nights in April 2003. Here's my experience:1. The wall paper in my room was peeling off. There were cracks in the room walls and the bathroom fittings were not properly secure.2. The artificial sugar was saccharin based which can act as a carcinogen.3. Bills were changed as per the hotels requirements without informing me.4. The room was dirty and contained furniture that was old and in poor condition. 5. Staff at the check-in were rude- they were certainly not welcoming!6. Breakfast was appaling - bland7. Luggage storage is available except they don't place a tag on your bags, and they do not give you a receipt. In theory, anyone can come and collect your bags from their storage counter.8. Upon complaining on the matters above - I was told that the hotel cannot do anything.The only positive aspect was the airport shuttle. This was reliable and the drivers friendly.If you are going on buisness and/or pleasure, please avoid this hotel. Pay a little bit more and go to another hotel. You will definitely find them better in style and comfort. Finally, I was not the only Traveller complaining about their service.
TripAdvisor Reviews Courtyard by Marriott Boston Logan Airport
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