Holiday Inn City Centre

Address: Smallbrook Queensway, Birmingham, West Midlands, England, B5 4EW, United Kingdom | 3 star hotel
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This 3 star hotel, located in the Ladywood area of Birmingham, is near Birmingham Back to Backs, Electric Cinema, Alexandra Theatre, and Selfridges.
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    Historical Traveler Reviews Holiday Inn City Centre Birmingham

    Ok.... At The Right Price....


    This is not a bad hotel in a good location for night life and shopping. I would agree about the NCP car park but I come to Birmimgham by train and its a short walk to the hotel which is fine.

    Some of the rooms are shabby and need refurbishment but the upgraded rooms are nice and if you are just looking for a decent place to sleep I would recommend here.

    The breakfast is very good and room service when I have had it is also good. All this said I would not stay here when they are charging full rates or anywhere near them. I have found some great rates on their website and sometimes if you call the hotel you can negotiate a good rate.

    All in all I would recommend...

    Food OK --- otherwise poor value


    After a bad experience with this hotel chain in Paris I vowed never to stay in a Holiday Inn again. But I was booked into this one for a conference so had no choice. My expectations of the rooms were realised --it was small, shabby and extremely noisy. I have stayed in hotels in the centre of Munich, Berlin, Bergamo, Bari, Genoa and Barcelona without any disturbance because of triple-glazing. Yet Holiday Inn can't be bothered to upgrade this mediocre hotel. The plus points --- the breakfast was pretty good and the chef would flourish in a better environment. And the staff were very obliging. They, too, deserve somewhere better.

    Not bad


    Not a bad place to stay over for a night out in Brum, centrally located and very handy for the gay village.

    Our room, on the second floor was in need of a refurb, but it was clean and the bathroom was fine.

    Breakfast is good with a good buffet selection and as much to eat as you want.

    Holiday Inn should invest some of cash in this place though.

    All our yesterdays


    I stayed in Room 301 for 2 nights in the middle of August. If you've never been to the hotel before and are driving, it's easy to miss as the sign at the front is obscured by a tree. There's an NCP car park close to the hotel, and this doesn't inspire a safe feeling, particularly in the evening. The walk from the car park to the hotel is along a back alley, and past some dustbins!

    The hotel's reception area is modern. Check in and check out were reasonably efficient, once I could understand the foreign accents of the reception staff.

    And as for Room 301. Well, on the positive side it was clean, the bathroom was modern, and the bed was comfortable. But the furniture must have been bought in the 1970's, and should have been consigned to the rubbish skip years ago. The room is at the front corner of the hotel and overlooks Smallbrook Ringway. This is a very busy and noisy road, and you can hear everything from your room. There is secondary glazing, but this doesn't stop much of the noise. The outer window is of the metal frame variety, complete with peeling paint. I remember my granny telling me about such things!

    I'll only visit this hotel again if I'm desparate.

    At least the mouse liked it !


    Not a good choice - reception had 'lost' our reservation and treated us to the third degree treatment as if it was our fault, or we were lying. It was very very badly handled.

    Totally unhelpful and unwelcoming, so the poor quality room desperate for a refurb was not a surprise.

    It would really help to have English speaking staff on reception - much of the poor attitude seems to go with staff from other (East European) countries where clearly procedures are more important than customers.

    Never mind, the mouse my colleague saw in the restaurant obviously thinks it's agood place to eat !

    My second favourite Birmingham hotel...


    It's hard to say exactly why I like this hotel so much - probably location mostly.

    Not all the rooms have been modernised and if you're unfortunate enough to get one that hasn't been refurbished it's like walking into a time warp. The rooms are being refurbished floor by floor so you'll know what the room's going to be like when the lift door opens! I've stayed here on several occaisons over the past year and if you get a room on floors 9, 7 or S (from my experience) then you'll be okay. :-)

    Staff at the hotel are very attentive and helpful - although sometimes can be a bit overwhelmed when the hotel is busy (when there is a conference on) resulting in long queues at the check out/in. Use their "check out at breakfast" facility.

    Breakfast here is excellent, if a little overpriced and the staff at breakfast are very good. I've only eaten in the restaurant once (it's a carvery) at night - there's a great choice within a short walk from the hotel.

    The hotel is one of the best situated within the centre of Brum with the Bullring, New Street Station, China Town, the markets and the Gay quarter all within 5 mins walk.

    If you want a quiet nights sleep get a room at the St Judes Passage side of the hotel (Hol Inn call it the rear but the front door is there!) as opposed to the Smallbrook Queensway side - it's quieter, especially when some of the clubs come out at 03:00am.

    There's also some building work going on at one end of the hotel (Birmingham's tallest building - and incorporating a new Raddison hotel) which will be ongoing until Q3 2005. It will be interesting to see how Holiday Inn react to this competition next door.

    Pokey, shabby and slow


    Stayed in the hotel for 1 night on a business trip. I was given a single unrefurbished room. Cramped and shabby with a very worn bathroom - I've been in better student digs! The breakfast is good but crowded. Check in and out took forever. I'm sure there are better hotels to be had for similar prices in Birmingham.

    Not Bad at the Right Price


    This is a perfectly reasonable stop-over place but is nothing special.

    Since Holiday Inn in the UK has been assembled from a variety of different chains bought and rebadged you need to know that this is a former Forte Posthouse.

    The building is a very ugly example of sixties architecture and the rooms are all small - built in an age when many would have been singles.

    This is firmly a three star hotel - anyone looking for luxuries has many other options in Birmingham City Centre.

    However - especially if u get a good price of say 50/60 a night - it is ok.

    I was upgraded to a superior room when I telephoned ahead and as a Gold Priority Club member asked for a double bed - a helpful receptionist made sure I had just that which was good.

    My superior room was very modern and although not massive was clean and comfortable with a decent bathroom, reasonable toiletries etc. - better than a recent UK Crowne Plaza room.

    However, it is on a low floor and has a view of a wall!

    Two things let the hotel down badly.

    Firstly, breakfast was horrible, really horrible. Make your own toast, not enough cooked food and that there was of a very poor quality. Helpful staff were good at bringing tea and coffee and clearing away dirty plates but overall the kitchen clearly couldn't cope. Also as this is quite an in-expensive hotel you get lots of very loud sales reps in large groups at breakfast which doesn't create the nicest of atmospheres - especially if you are travelling alone.

    Secondly, the check-out was a disaster. The breakfast check-out was so inefficient only one person was checked out whilst I ate breakfast. On my way out the queue was so long - 20 people plus - I simply left without checking out and had to call to ask for a bill to be mailed to me.

    If you can get a good price and are able to get a superior room this hotel is fine. It has one serious advantage - it is 4 minutes walk from New Street railway station. If you want something special look elsewhere. It would be mightily improved if management sorted out breakfast/check-out.

    A 3 star hotel


    This hotel was very good for "teletext" offers - which offer inexpensive rooms with breakfast.

    The queues to check in/out can be very long and slow moving. The standard rooms are very old fashioned and the corridors have ripped wallpaper and worn carpets. If you are paying for a standard room ask for room 101 - it has been refurbished and is much better quality.

    The cleaning staff can be very slow so don't expect to come back to a serviced room!

    The best superior rooms are on the 9th floor and there are only about 5 of them. They have a sitting area (with sofabed), 2 televisions, large bathroom and great views over the city.

    The breakfast is always well cooked but the breakfast room can get very busy.

    One final note - irons and ironing boards are in very short supply!

    Good Solid 3-Star Hotel


    This hotel is a bit of a bargain! Compared to some of the 'three star' hotels found along the Hadley Road this place really stands out. By booking online you can secure a standard room for about 40 - excellent value considering you're in the heart of the city. Within a five minute walk you can reach the new BullRing shopping centre, the main city centre shops, New Street railway station, the chinese quarter and the gay village - pretty much something for everyone then! The public areas of the hotel are refurbished and modern as are the superior rooms. The standard rooms are pretty dated - but remember you'll be paying less than most lodge style accommodations. My only gripes with the place are the fact that the superior rooms are no larger than the standard rooms - they just have modern decor and come with a few extras and the fact that the superior rooms are located on the lowest floor rather than the highest seems a shame - certainly no views to be found! Overall this place fits the bill perfectly for a no frills stay in the heart of the city.

    TripAdvisor Reviews Holiday Inn City Centre Birmingham

    4.00 of 5 stars Excellent

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