Holiday Inn Cancun Arenas
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Historical Traveler Reviews Holiday Inn Cancun Arenas
Good enough but not what I expected
My husband and I stayed at the Holiday Inn Arenas February 23 through 27. First of all, it is not a 4 star hotel in my opinion. It is a 3 star. The food was for the most part terrible. My husband even had trouble finding something to eat and he's very easy to please in the food department. Also disapointing was the water. Because the hotel is blocked by Isla Mojeras, the water is murky and has lots of seaweed, unlike most of the other hotels in the area. The hotel is not finished and won't be for a long time. Only one elevator was working, the ice makers are not installed, we ruined a battery charger by plugging it into a wall outlet and finding out later that it was mistakenly a 220 instead of a 110. (not marked as such)
Well, after that rant I want to be fair and mention the good things about the hotel. First and formost are the employees. They couldn't be nicer and try harder to please. In fact, one morning I mistakenly left my $4000 diamond earrings in clear view in our room, and when I came back they were right there where I left them! Very, very, nice people. The room itself was fine, although we c omplained about our first room and had to wait one night to get it changed. The room overlooked the glass-walled lobby and the busy street, so when we went out on our balcony everyone could see us sitting there, and traffic whizzed and beeped by all night. After a little arguing we got it changed the next night.
All in all I would say if you just don't want to spend the money but want to go to Cancun, give it a try. If you want top notch, stay somewhere else.
The only good part was the price
The room smelled awful. You can hear guests in the next room. We were ocean side and in the evenings there was entertainment so if you wanted to go to bed early forget it There were no dressers in room making us have to live out of a suit case all week. Front desk ran out of pesos . Elevator broke down and was stuck in it first day. last night of stay at 11:30 pm men were fixing elevator and the noise was awful. Food was awful.
The only positive was delightful staff
would not stay there again
Clean, basic hotel with good, although limited, selection of food
If you are looking for a clean, basic hotel with a relatively helpful staff then this is the place for you. Having read a couple reviews before booking the hotel, I knew to stay away from the elevator as much as possible. I also knew some construction was still going on. They start work between 8:00 & 8:30 a.m. but it is in a limited part of the hotel at this point. But it is true, when doors slam or pounding takes place it is loud.
The rooms and hotel are very clean, which is one of my biggest concerns when traveling. I was surprised that the food was as good as it was, although it was pretty repetitive. If you don't mind repetitive then you will be pleasantly surprised at the quality.
Just so you know, they do not have non-motorized water sports nor do they have a "game" room with ping-pong, etc. That really ticked me off because they advertised that they did and I have a 9 year old son, soon to be 10, who needs things to do. Also, shopping and dining are not within walking distance as advertised.
The good news is that my son did have a blast but he played beach and pool volleyball with the "adults" three time a day all week. He's a good player, very athletic and is extremely confident so he didn't get in the way. I know some kids wouldn't feel comfortable playing with adults, nor could they physically do it. If that is the case and if playing in the water all day isn't enough then be prepared to bring whatever you need to keep them busy.
We didn't see any cockroaches during our 7 day visit although I heard one room had small ants. We had some small ants on our balcony that tended to wander in through the sliding door area. I had brought some insect repellent with deet (it's good to use on certain excursions in the "jungle" areas) so I sprayed along the outside and inside of the balcony door daily which kept them out. It doesn't have an odor so it is better than bug spray.
Everyone at the hotel, staff and guests, were very friendly. We liked it because it wasn't overly crowded. Last year we stayed at the Crown Paradise Club which has 3 or 4 restaraunts and a huge buffet area and we didn't have a better time there. The rooms were not better, actually our two rooms at Crown Paradise were worse. We just had a larger selection of food and way more people to contend with.
The hotel is located on the uppermost side of the "7", right at the beginning. The water is shallow on this side so you don't get the vivid, deep colors in the water that you do alongside the "7", but you do get the wonderful breeze 24/7. The water is calm so don't expect to body surf. Just hop on the bus or take a taxi to the public beach which is in the middle of all the hotels on the other side of the "7" if you want the waves.
You get what you pay for...
This hotel should have a 2 star rating. First off, on the day I arrived I was stuck in the elevator for 25 minutes and it was another guest that went and told the staff I was trapped, as there was no phone in the elevator and the alarm button didn't work. When I went to the front desk to let them know what happened, they had no idea I was stuck in the elevator but said that alot of people had been getting stuck because the elevator was broken. Yet, they took no steps in warning people. The service is non existing, they are in no way helpful. The hotel has very large cockroaches running around. The food in the buffet is alright but it is the same everyday and once they run out, they don't bring anymore back out. Unless you are looking to drink excessively or don't care where you stay, I would never recommend staying here especially if you are a family and have kids. Worst stay I have ever had. Ever.
Not so impressed
Not sure why we had just an "Ok" time here after reading many positive reviews - but we were not overly impressed -with the Holiday Inn or Cancun. After all the nonsence at the airport and trying to explain that we wanted to "Arenas" and not the Holiday Inn Express, we finally arrived. Both our check-in and Check-out were a hassle due to the hotels computer not indicated that we had paid for 3 people for the entire stay, then they tried to tell us that the teenager would have to pay as an adult - we quickly squashed that idea. As the hotel is not finished, there are not many people yet staying there, which is nice, the bars, pool,beach and restraunts are'nt too crowed (At least I suspect it's because the hotel is'nt finished?) I'm not sure what was worse, the constant banging and sawing that starts daily at 7am or the other distruntled guests that would slam doors and yell at the maids. Because the hallways are not finished you can hear a "pin drop" in the halls from your room-it is very ECHO enhanced. The hotel itself seems like it was under budget or just cheap craftmanship, the hotel elevator is extremly small and was actually out of service our last day -which made getting our luggage down the stairs and adventure. Although some of the couples we spoke with didnt seem to mind, we didnt care for the buffetts at all. If you love hot dogs for breakfast, on your pizza and for dinner, then this is the place for you! The beach is similar to any here in Mass with seaweed and not the clear blue waters of the Caribbean, the sand is some sort of clay, cement, sand & dirt mixture and it's pretty clear that most of the resorts are still repairing damages done from the last storm. The Security force at front and back of the hotel we always present. there is also a lifeguard on duty most of the day. As there is little to do at the hotel, we often took the bus down to one of the shopping mall areas and it was'nt untill we talked to another couple that we realized that you are entitled to a discount for the restraunts that are on your all inclusive wrist band (Outback Steak house, Bubba Gumps, Jimmy Buffett's etc) The hotel never mentioned that to us. All in all it was an "Ok" vacation, nothing exciting, nothing much of a disaster either.
Great service and value - all brand new
Stayed for 6 days, Feb 10-16. Currently, while they are finishing the hotel, the price cannot be beat and is an exceptional value. For a 3.5 to 4 star hotel this one is top notch. Uncrowded, at least for now, excellent service and friendly, helpful staff in all areas. The buffet food is better than average for a discounted hotel. The chef excels at desserts - pecan pie, cakes as well as the usual confections. Every evening the buffet has some very good choices of meats, which can be hard to find at some of the other Cancun all inclusives in the lower prices ranges. The rest of the buffet was fairly typical. The bar tenders work their butts off and you can always get a drink in just a few minutes, even when the bar is busy. Once they get all the rooms open I think they will need to open another bar just so everyone can get in. Wireless internet in the lobby and room safes big enough for a notebook computer - so bring you laptop if you like. The beaches, in this are are protected by the island, so you can enjoy getting in the water more and actually use the kayaks and go snorkeling from the beach. There is some grass in the water but all in all the beach is much more usable than along the main hotel zone where the waves prevent much activity other than horsing around in the waves as they crash on the beach. The smaller hotel atmosphere can also be very nice, plus you aren't wandering endlessly around the corridors, grounds and levels of the huge hotels.
Great times at the Holiday Inn Arenas
First and foremost, my girlfriend and I booked through travelcomm. As im sure most of you know from other posts stay as far away from them as possible! Any how we were lucky enough to stay at the holiday inn cancun arenas. Now there is still some contruction going on and we were informed that the hotel will not be completely finished until march, yet the 2nd of 3 to be restaraunts was in shambles when we arrived and we ate there on our last day for breakfast! They have crews working exceptionally fast. There was some early noise of construction at about 8am which wasnt that bad as we woke up, got breakfast at the restaraunt and either layed out and went shopping.
The hotel staff is first class all the way! Nothing but a smile from everybody. They will open doors for you, they pulled out our chairs for us at every meal and placed napkins in our laps. The Dilleto Italian restaraunt was the main place to eat for our stay they served a limited breakfast menu but now you get your breakfast at the new Buffet arenas restaraunt which just opened and had an excellent selection of fresh fruits pastries eggs to order, pancakes, toast, yogurt, cereal, and mexican specialties! All were very good. Even though it was a buffet staff would offer to bring you your food after you ordered it from the cook and would refill your beverages for you! You can get lunch at the snack bar by the pool bar which had XX's on tap and pretty much every liquor for cocktails. The menu contained the basics, quesadillas, great pizzas, an average burger, but great burritos. You can also eat lunch in the dilleto but now i think they will be serving a buffet in the new arenas restaraunt. The lunch in the dilleto was good we only ate there once, but were satisfied we ate at the snack bar pretty much everyday (short walk from the beach for cerveza refills..grab 2) Dinner at the dilleto was pretty good. Im not a very picky eater but never left unhappy. they offer two soups two salads, and about 5-7 main course options with more options on weekends. desserts are also available very good tiramisu!
The lobby bar was a great hang out for a low key night after a day at the beach or a day of shopping in town or in the hotel zone. Hugo the full-time PM bartender is awesome!
Our first day there we were put in a room with two double beds and were told immediately from the gentleman who brought our bags up to the room that there would be a king bed room available the next day, Next night, done no problem. The rooms are large very clean and have ice cold A/C. A majority of the rooms have ocean views. The hallways are very spacious and hollow which makes a lot of noise unfortunately. Each room had a safe and a large bathroom. You can tell that they are hurrying to finish the hotel as on a few spots on windows there are minimal paint or calk stains which im sure they will clean when all is said and done. My only dissapointment with the hotel is the sheets. they arent the sheets that should be on the beds of the caliber hotel the holiday inn is trying to be.
They have a great entertainment staff that were active everyday getting people involved in beach volleyball, pool volleyball, and water polo! We had some great matches, and a lot of fun! My hats off to Octavio, he did a great job! They also go out to a club every night of the week. GO TO THE COCO BONGO! enough said. They also show a movie pretty much everynight in the lobby bar, but i believe they said that they have a theatre that was almost complete for movie showings. I'm sure there is something that I am leaving out but all in all this is a great hotel at a great price, my advice to you would be to book it in march or april when it is completely done. I would definately go back to this hotel and reccomend it to friends and family, they have 24 security and I felt safe at all times! there are also bus stops directly in front of the hotel that will take you either in town or the main hotel zone! Good luck and enjoy!
Best hotel ever! Must GO THERE!!!
When we got to the hotel, they knew we were comeing. It is all inclusive and the service is better then anywere. We got three rooms on the top floor and it was direct ocean view, They just opened another resturant, (breakfest, lunch, dinner. buffet style. The hotel is still a little bit under construction but book now or you will never get a room. there are currentle 170 rooms of 248 open. The weighters give the best service ever, the noove your chair, carry your plate, its 200% service. Buy the way pleace give them nice tps, there sallery is 7 dollars a day. I got back tosay Jan 30 , to New york and wished i stayed there nicer. We gave them over 500 dollars of tips in like 5 days. Yes thats true. This is the nicest hotel you will ever stay at, trust me. Walk on the beach and your in all the attractions, parrasail, pirate cruisem jetski(waverunner). RIDE IN THE CAR (MALL, AQUARRIUM, airport etc) take the fairy and your on the Isla Muharris island and that island is great.** The best thing you can bargin with anyone in like a store** The hotel has wireless internet. The weather is great most of the time. There are many things to do. So go there and you wont be disapointed
eugene, New York
Travelcomm Faxless Travel at a Holiday Inn
First and most importantly this hotel is still in the start up stages and with only 40 rooms available I have to admit the sevice was very good, but on the other hand as an all-inclusive it still has a long way to go. Lets say primative.
The hotel is close to the City of Cancun so cab fair is usually 120-150 pesos each way to the larger and better known hotels and cost to the City of Cancun will run 60 pesos.(Better shopping)
This Holiday Inn was purchased some months ago and the changes made was adding another floor. Be prepared to walkup and down plenty of steps since, the elevators were not operational.
The rooms were clean and spacous and all had oceanviews since , bayside rooms were still being worked on The showers had leaks from floor above due to poor construction (stayed in room 1311)
The 4th floor had some rooms open but just a few.
Meals were served in two (2) areas. The main dinning room served breakfast and dinner only. And was a limited daily menu. Room service was availabe at no extra charge.
The pool area serves only lunch and also had a limited menu, but had full bar service. I must add that the food was well prepared and good.
The Hotel was construting a new outside dinning area and was told that the hotel would be finished sometime in late Feburary or March when a total of 215 rooms would be done as well as the dining areas.
This Hotel was never my choice but my wife and I had purchased a travel package through Travewlcomm over a year ago but ,because of Hurricane Wilma and other problems that Travelcomm presented us we had no choice but to take it.
Since they would not refund our money.
My advice never use Travelcomm and this hotel although did its best. Is not what I would highly recommend.
Richard & Tarri Rubio
TripAdvisor Reviews Holiday Inn Cancun Arenas
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