Holiday Inn Allentown Center City
How has this hotel rated in the past?
- Laundry facilities (self serve)
- Swimming pool
- Indoor pool
- Room service
- High-speed internet in room
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Historical Traveler Reviews Holiday Inn Allentown Center City
Some negatives but not too bad.
Check-in was smooth. Lobby is clean and nice. Upon arriving at our room we found someone had left a surprise in the toilet and after attempting to flush it the toilet was plugged. I called the desk and they moved us to another room. The second room did not have any soap/shampoo etc and the glasses were dirty. One of the maids eventually recleaned the room entirely.
The pool is just off the lobby and is not great. The pool was small but enough for the kids to cool down but the floor needs to be painted as does the pool surface itself. The exercise room was decent but again the floor appeared to not have been vacuumed in a while. Housekeeping was ageneral problem here. The lady at the front desk did give me $20 in gift certificates for their restaurant but we did not use them. I booked through hotwire for $53 and when booking a free breakfast was indicated. They did not offer this but when I asked and showed the hotwire booking they gave me vouchers for breakfast at their restaurant. We ate there 2 days and it was very good. The area around the hotel was not great but not terrible. We pretty much drove wherever we were going anyway.
Parking is $6 in a city-owned lot across the street (with hotel validation of your ticket). This never showed up on my bill though (the garage lets you out free and the hotel is supposed to charge for the parking). They did bill me for a mysterious charge of $65 but it was removed after I phoned them.
Despite the drawbacks, for the price I paid and the free breakfasts (free also for rewards club members), we got a good value and the hotel was decent. Staff was friendly.
Exceeded road warrior's expectations
I booked this hotel for 1 weeknight through a popular "opaque" on-line website (where you know class and amenities but not hotel brand until you buy) for $48 with fees. At this price I didn't expect a lot, but I was quite impressed with the hotel and think it worth 2-3 times that much. My sixth floor room was almost perfect - the furnishing were extremely comfortable and appropriate for a 4-star type hotel. Crowne Plaza is apparently focusing on sleep quality, so they have special things (overstuffed pillows, quality soaps, lavender linen spray, eye shield and earplugs, CD with music/sounds to play in room's CD player, herbal teas). I can't say if these are in every room, but when a frequent traveler like myself is wowed, one should take notice.
The desk staff was very helpful, and the little business center with internet computer access saved me time on-line. The free ABE shuttle runs every 30 minutes (leaves hotel on :00 and :30, leaves airport on :15 and :45 as early as 5am). The clerk directed me to a very nice restaurant popular with airline personnel. Yes, the surrounding downtown neighborhood comes across a bit unsavory, but as I walked back alone 4 blocks from the Federal Grill and Cigar Bar at 10pm, I saw many individuals and families that were locals and the walk was not intimidating.
Others posting reviews seem to excessively downgrade their experiences (one circle, come on now), but I found the accommodations and service excellent, and if you get a good price for the stay, it is a remarkable value. I would certainly stay again and say "I'm livin' here in Allentown."
Great hotel. Room was nice, very clean, staff pleasant, efficient. Parking free in the deck just behind the hotel. I would stay there again.
This was a sorry experience and one of the worst hotels I've ever encountered (9/30-10/2). The physical accomodations are average but the management and service were extremely poor. Breakdowns of all sorts including phone service, locating other guests, lack of hot water, no room cleaning (and on and on) were repeatedly met with denial by any staff much less a solution or even empathy. Indeed we will all remember this hotel for years to come.
Quality hotel with freindly staff
I have stayed in the Crowne Plaza three times now and would recommend it above many of the other Allentown area hotels that I've stayed in. The rooms are large, clean and quiet, and the beds are exceptionally comfortable. The staff have always been professional, polite and above all friendly. The hotel is also ideally located to take advantage of some of the excellent restaurants in the area that sadly are sometimes overlooked due to the perception that downtown Allentown is 'unsavoury'. I will be staying again next time I'm in town.
More Hotel from Hell
Myself, 14 members of my immediate family and a large number of other wedding guests were advised to stay at the Allentown, Pa. Crown Plaza Hotel. The website advertised in-room refrig w/bar amenities, bathrobes, newly renovated, etc. etc. The hotel was dank and filthy with disgarded food sitting in the halls 24 hours. The staff was rude, could not have cared less that we were there and never tried to be in anyway helpful when asking directions, etc. Roughly 50 guests who came to this wedding from as far away as San Francisco had the exact same experience! The Crowne Plaze should be ashamed for such a horrible misrepresentation of their services. I have traveled across the world. I will NEVER stay at a Crowne Plaze hotel again.
Hotel from hell
One of the worst hotels I've ever had the misfortune to stay in. I had to change my room three times on the first night. Stay here only if you prefer dingy, dark rooms that smell of urine, toilets with unattached lids and seats, peeling paint, room clocks that do everything but tell the time, and a restaurant with yellowing tableware. Even the room phones don't work. The hotel is located in a run-down area and unfortunately matches its surroundings.
Very pleasant stay
We stayed in this hotel a week ago, just for one night. The neighborhood does not look very friendly but the hotel really stands out. The staff is very helpful and pleasant. The rooms are clean and of good size. The beds are comfortable. The only negative thing is the elevators that seem to be hard to get on (slow elevators, doors close very quickly). We do no think that the room's standard rate of $299 is a good deal, but we paid only $120 which is not bad at all.
We ate dinner and breakfast at the hotel's lounge and that was a positive experience as well.
To sum up, I would defintely stay there again.
Not worth it
I booked a three night stay here in the junior executive suite and adjoining room. Because of overbooking we were upgraded to the presidential suite. Even the presidential suite has its problems. In the main bedroom, the comforter had a stain, looking like semen, There was only one bath towel. The living quarters was large. The dining room table was wobbly and felt like it would fall apart any minute. The refrigerator wasn't very cold. Even though you had a miniature kitchen with microwave, there was nothing to put your food on to heat it up. The take out containers from the restaurant downstairs didn't fit in. The bathroom off of the main area was missing the heat lamp dial. All three showers were hard to keep at a comfortable temperature. Not enough towels. When I booked the room, I was told it came with a complimentary breakfast, cocktails and hors deuvres, and water bottles. After checking in I found out that the breakfast was only on the weekdays, and because of liquor licensing problems, the hotel couldn't serve alcohol on a special floor. My family rode the elevator because the desk clerk didn't tell us the special code to get onto our floor. The pool was tiny and green. It definately needed to be shocked. The gym was small but nice looking. Only problem there, it wasn't air conditioned and off of the pool area. The water cooler didn't work. I could go on and on about all the problems with this hotel but I won't bore you. I must say, there was one person by the name of Dean who was very helpful while we were there. Unfortunately, he was being pulled in every direction. Save your money and if you are looking for a hotel in the Allentown area, I would recommend staying at a hotel that is off of route 22. This highway takes you to all the attractions in Easton, Bethlehem, and Allentown. It also has plenty of restaurants around it.
Clean and quiet INSIDE
Once you get past the seedy neighborhood (and I mean YIKES!), it was actually a decent hotel. A little aged and visibly worn, but our room was quiet and clean (except that creepy mold on the toilet tank). The staff was very nice and friendly too. The indoor pool was about the size of our room, but gave my family a brief diversion since we really had no intention of leaving the hotel after night fall. Ww would have no problem staying there again, but probably wouldn't due to the sketchy surrounding neighborhood. BTW, they had a pretty decent package to Dorney Park (free movie, free pizza, tickets to the park).
TripAdvisor Reviews Holiday Inn Allentown Center City
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