Holiday Inn York
How has this hotel rated in the past?
- Room service
- Breakfast Available
- Wireless internet connection in room (surcharge)
- Non-smoking hotel
- High-speed internet in room
TravelPod Member ReviewsHoliday Inn York
Had to pay for wi fi. Across the street from our Welcome reception . Pub called Fox and Roman
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Holiday Inn York
Handy for town and good value.
I stayed in this hotel with my wife and two little girls (age 5 & 3) just for the one night. It was booked on the 'net for £89 B&B for all of us. The hotel is a bit garish but certainly easy to spot! When we booked in the girls were given a rucksack each containing crayons, books, stickers and a t-shirt. Yes, the bathroom was small but the family bedroom was big enough for us 4 with the large double sofa bed made up on arrival. Who stays in their bathroom anyway??? Its a base to explore York from. It's an easy bus ride into town. Parking in York costs a fortune. We ate evening meal at the fox & roman over the road and we were disapointed. Poor kids menu and service a bit slow. We should have eaten in the restaurant in the hotel if the breakfast was anyhting to go by! Absolutely top-notch with every option available no matter what your diet. Fruit, breads, fry-ups etc etc. All hot and fresh. When we checked out they gave the girls a "holiday inn traveller" rog doll each. Smiley kids = happy parents. We would stay again and were so impressed we immediately booked the Holiday Inn Chester West for Easter.
Poor standard, staff untrained in the art of customer relations
I like nice hotels with good service and this one isnt one of those... i know people put comments like this on for silly reasons but believe me i would not waste my money on this hotel. I experienced 4 of their hotel rooms the best being on the executive floor (3rd) the others were looking like the days when it was a forte posthouse as it had not had a proper refurb in over 10 years. The bathrooms were old, small and not up to my clean standards. The bedrooms had furniture in that was broken (in 2 of the rooms) I telephoned reception after room 3 and was greeted with "you will have to pay more" i replied i dont think i have to pay for a decent room as i just have at check in " eventually i got room 4 exec i would stayin one of these. Ate in lounge bar staff are very untrained. My kids asked for a starter it came with chips i pointed this out and the waiter replied starters come with chips... funny that not in any restaurants i have eaten at... do yourself a favour stay elsewhere its not worth the hassle...
Holiday Inn "Style"
As platinum club members in the Holiday Inn program, we were greeted at this Holiday Inn with a nice fruit basket, with a mini bottle of wine, and a bottle of water. There were three of us in the room, and we were crowded to the point of being uncomfortable. We were told that we had an upgraded room.. The bathroom was so small, you had to walk in past the toilet to shut the door. Also, no aircondtioning. And, no internet service. The hotel fire alarm malfunctioned, sending all guests into the steet at 6:00 AM, but othewise, quiet, Except for the 100 Harleys that showed up for the weekend, below our window, that we had to keep open so we could cool the room down.....
We stayed for one night in February 2005 at the Holiday Inn York and found it to be a good sized room, clean, a large comfortable bed, and a nice shower. The receptionists were helpful when checking in and out, and efficiently arranged a taxi for us into the town centre, which is not too far away.
However, we did not experience good service during dinner and the food lacked finesse. We arrived in time to be seated but we were told the table wasn't ready and they would collect us from the bar in 2 minutes. After 10 minutes, they had clearly forgotten about us so we went up again and they hurriedly set a table for us. They offered a 3 course carvery with good choices - the quality was not great, but overall it was good value. I would also point out that alcohol and hot drinks paid for at the bar are quite expensive.
I would stay at this hotel again but I would find a restaurant in town instead.
Untrained bar staff let the side down
Room was clean and tidy. Everything worked. Reservations staff were really friendly and carried out their work without any hassles to myself.
However I would AVOID the bar.
Monkeys could serve you better. Three bar staff on and not one of them could serve me the drink i was asking for. All I got was blank looks and replies of I don't understand. I would hate to see the people that DIDN'T get the job if these were the so called 'best' ha!!
I was told by the room service manager that his bar staff weren't 'cocktail trained' well fine but all I was after was a lager & lime in one glass and a long vodka in another hardly taxing in the brain is it and these sure AREN'T a cocktail!!!!
Later they served my Guinness in a long glass - charged me for a pint although it wasn't a pint glass. You could get your licence taken away for that you know.
Bar staff need to speak fluent English and be trained. Or at least have some common sense. tut!
Good hotel. Rooms clean, good location, several pubs nearby and easy access to buses for travelling downtown York. Great fish and chip shop within walking distance, best we have ever had. It has a sign of a fish on the door with "& chips". You must try them. We had the breakfast included in our rate, breakfast was good, but felt more attention should be paid to cleanliness, as we encountered dirty plates on two occassions.
You could do better
How can a hotel manage to serve rotton fruit for breakfast, and I mean visibly rotten, two days running? I have photos to prove it. There was also a problem over billing. I had prepaid but they wanted to charge me again, luckily I had printed out all the details.
Otherwise it was very average. It is OK if you are driving but some way out of town if you are reliant on public transport (though a bus service is nearby).
We were at the front and soundproofing was not particularly good, especially when tour buses started up early in the morning.
I would not go back here again.
This hotel was clean, but we have had several problems with double billing from them. We would probably not stay here again because of that issue.
Most comfortable beds
Have stayed at this hotel twice over the last year. The last time was in December 2003. The service is excellent, the staff could not be more helpful and the beds are the most comfortable I have ever slept in. It is convenient for the city, has lots of parking and I would be happy to stay there again
Note the changed operator and name
Please note that the hotel is now part of the Holiday Inn chain and named Holiday Inn. Drivers could hardly miss the huge green neon signage on the right of Tadcaster Road as they enter York on the A1036.
When it was a Forte Posthouse week end service could be poor with insufficient inadequately trained young adults trying their best. I hope it has improved.
If you don't fancy dinner in the hotel it's handy for 3 pubs over the road. The Cross Keys is so-so. The Starting Gate offers adequate portion controlled meals in the Beefeater restaurant (restaurant upstairs - no elevator, bar meals available at ground level) as does The Fox and Roman (at ground level). All 3 have different atmospheres and different ales.
Cross Keys attracts young blades and manual workers, Starting Gate is blue collar whilst The Fox and Roman attracts property realtors and their kind. If it doesn't appeal to you buy a chilled bottle or 2 at the Coop or at the BP gas station down the road that also has a 24 hour ATM.
To get into York city centre catch a number 13 or 4 FirstYork bus from the stop in front of the Coop. After 9:30am a day ticket good on all FirstYork buses costs £2-10 per adult.
Coastliner buses 843 and 842 run late into the night to get you back to the hotel when the FirstYork services stop. As you board ask the driver to let you know when you're at St Edward's Church, Dringhouses/Holiday Inn.
The hotel is well located, has plenty of car parking and good grounds.
TripAdvisor Reviews Holiday Inn York
Travel Blogs from York
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