Holiday Inn Memphis Airport Hotel & Conference Center
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Historical Traveler Reviews Holiday Inn Memphis Airport Hotel & Conference Center
The strangest layout of any hotel I have ever stayed in. Rooms were average at best and hotel staff was friendly. Pool was dirty and impossible to find. Wouldn't ever stay there again, in bad part of town (security guards and gates to hotel). A very disappointing hotel.
OK if you can't get anthing better
Pretty variable service - some of the front desk staff were really REALLY rude - one seemed to try to deal with customers without actually speaking! I asked if there was a restaurant nearby and had a shake of the head as the silent reply and on another occasion I asked about some luggage that was being delivered for me and was answered by a silent pointing finger. It sounds rediculous but it's quite true.
The room was OK and they have WiFi which was a nice value ad. Exercise room seemed pretty well equipped but the pool was outdoors and unheated.
Although the external doors to the accommodation were equipped with key card locks the place seemed a bit insecure for some reason - perhaps some brighter lighting might help.
It's probably an OK place if you can't get anything better, but I would look hard for somewhere else if I was going again.
I thought the Hotel was great! The room was very clean, and the Hotel Staff were the friendliest. I will stay here again.
Dont Book It
Room had a bad smell.
The layout is chronic.
The cleaners seem to be there all the time filling the trolleys (02:45 !!) and chatting - not cleaning.
Arrived late at night in torrential rain and would not have stayed if I'd had the energy to find an alternative.
Couldn't get out fast enough.
SELECT ? do yourself a favor a select a different hotel
I'm not a fussy person, however this hotel has some real issues.
Let me try to start with a few positives. I would say that this hotel is somewhat centrally located. It was easy enough to find downtown and Beale Street as well as Graceland on the way out of town going south 55. Parking was adequate and free. The room size is pretty standard for the Holiday Inn genre. The "rock wall" room was somewhat impressive and interesting to observe.
Ok, here we go. Cleanliness was NOT good. There were several hairs in and around the room...esp the bathroom. My wife cleaned the shower before she used it because it was so dirty. Also, the toilet paper dispenser in the bathroom simply fell out of the wall onto the floor.
So, I removed the roll of t-paper and set in on the counter for the rest of our stay. The mattresses on the double beds were AWFUL. The springs in the mattress made that metal "twing" sound when you laid down. I swear I could feel the springs through the sheets. The heat/ac unit was minimally adequate. I'm just glad it made enough noise to help drown out all the other noise. The exterior window was laughable. I'm not sure how it would keep a driving rain out. i.e. We could clearly hear ground floor conversations outside the hotel like they were in our room. ( and we were on the 3rd floor! ) And when a jet takes OFF!!
WOW!! We kept joking around yelling, "pull up!! pull up!!"
I hope you like LONG walks as well because if you are unfortunate enough to get a room near the end of the hotel it is about a 200-300 ft. walk back to the only elevators in the building. They put the elevators in the middle to save money, I would assume. Also, the bellman cart does NOT fit in the tiny elevators. I had to lift the end of it over and try to squeeze in just to get the door to shut. Also from what I could tell there is NO hotel security other than a few cameras.
Overall there is no way I could recommend this hotel. Again, I am not a very fussy or nitt-picky person, however this hotel needs a major facelift. (i.e. bulldozer) Maybe if you could stay here for $25-35 a night the price-to-value ratio would be more in line with what this hotel offers.
We won't be chillin' at this Holiday Inn again any time soon.
we stayed here twice, my sister and i enjoyed our room, it was pretty nice size. Our first stay was elvis week, so there was much to do and alot of excitement. our second time was much quieter, Room service was exspensive!!! we couldn't find a ny coffee nowhere. And it cost a a fortune for a tour co. to take us back and forth.
I Will Never Come Back AGAIN!!!!!!!!!!
I really am disappointed about my stay at this particular hotel. There rooms were somewhat distasteful. The food in the resturant/room service were extremely to high. When I did deceide to eat in the resturant, i was nearly attacked by a dozen of fruit flies. I also saw a roach crawling on the floor in the resturant. The ladies at the front desk are really rude. When i called to tell them my remote was not working, they lied and said someone was on there way,(They showed up 6 hours later). I did not particularly like the fact that they had a wedding reception going on outside my room while my 3 month old daughter was trying to get some sleep. I wouldn't recommend this hotel to the president of the United States. Thank God I lived through this tragedy.
I've had more than 20 stays at this hotel due to my business trips. So far I had 2 incidents of fire alarm went off in the middle of night, and hotel could not find the reason so they had to knock on everybody's door to find the source. I had seen roaches in the room more than twice, and when I called the front desk to report the problem, they sent to someone to catch the roach but they never sprayed the room, or apologized or offered any comp(switching room or free breakfast). Once I had a very nasty toilet and they had to send someone to clean it but they told me it was because they were out of water for couple of days.
The normal waiting time for the van is 20 minutes (the hotel is about 5 minutes away from the airport), and I once talked to a guest who was waiting for the van more than 2 hours. They have a business center at the lobby, but internet works only about half of the time. I have seen the computer was infected by virus because they allowed access to the hard disk to anybody. The front desk people are unprofessional, and I finally had to ask my company to change the hotel. I would not recommend this hotel to anyone.
After reading all of the glowing reviews on the web regarding the Holiday Inn Select - Memphis Airport and looking forward to staying there, I was a bit disappointed with my visit. They do not offer a free continental breakfast like most other hotels do now and their restaurant / room service prices are fairly high. They only offer 22 TV channels when most other hotels offer 60-70 channels. The lobby ATM charges $2.95 per transaction which is ridiculously high. Our room was nice, but not worth the $95 per night that we paid. Also didn't like the way one of the desk clerks called us back to the registration desk halfway across the lobby to tell us we wern't eligible for the Holiday Inn "Free Dinner" promo after she processed everything and sent us on our way.
Lovely, but confusing
This was a really nice, quiet, clean hotel (lovely decor and atriums)....but the layout was a disaster.
We couldn't find the pool!
On the 3rd floor of the main part of the hotel there is a sign with an arrow that says pool. It points down a walkway that connects the front part of the hotel
with the "executive" part. It puts you in the hallway/atrium of the 3rd floor of that building with no pool and no more signs. We asked FOUR, count em, FOUR different people who all gave us different directions and none of them right. We had been driving for hours coming home from New Orlean's and I had promised these kids a POOL!
We gave up and went to dinner. Finally, we were in the parking lot getting another piece of luggage out of our vehicle and could hear water splashing and kids squealing. We walked, and walked to the rear of the hotel. The pool was located at the very back of the property with no entry/exit from inside the hotel. There were no windows or doors overlooking the pool area! We had to cross at the 3rd floor, take the stairs down to the first floor, go allll the way to the end of the hallway, make a right, go alll the way down THAT hallway, out the door into the PARKING LOT, then around the corner through a gate with a card reader. There are no bathrooms anywhere NEAR the pool, I had to take the kids most of the way back to the room to use the restroom by the restaurant...which had decent food, by the way. :) It was just extremely inconvenient and annoying. We were glad we were only going to be there the one night.
I would recommend it if access to a pool is low on your priority list.
TripAdvisor Reviews Holiday Inn Memphis Airport Hotel & Conference Center
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