Holiday Inn Express Hotel & Suites Virginia Beach Oceanfront
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How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Tennis Court
- Continental Breakfast
- Free High-Speed Internet
- Non-smoking hotel
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Historical Traveler Reviews Holiday Inn Express Hotel & Suites Virginia Beach Oceanfront
Great Service. Can't wait to go back. Everything was great. Food, service, staff
Great Place!!! We never had a single problem that they weren't happy to fix asap. The service, staff, facilities, food, etc... were great. Especially our maid. We loved her. We can't wait to go back. Drumright, OK
Still searching for a quality hotel...
In search for a quality hotel, we've finally settled for Holiday Inn Surfside from the fact that it was renovated in 2003-2004. Much to our surprise, the hotel is in constant renovation (a section at a time, maybe a room at a time?). We had reserved a suite, hoping to be able to get $289.00 per night's worth, but, there were too many things that could have been improved. Our bath tub had no drain stopper, hence it was impossible to bathe our 3 and 4 year-old children and rid of the sand from the beach. The request was made, but, it went unfulfilled. (When I called to at least let them be aware of the neglect, an attempt was made by the staff to at least inspect, however, due to it being an old tub, it could not be fixed, at least not right away.) The mirrored closet doors were off their tracks making it very dangerous to our small children to operate. The door to the suite is located inside the bedroom, which made it somewhat nerve-wrecking to leave our children sleeping by themselves from the fear that they have the access to go out if they choose. The balcony door handle was partially broken off making it difficult to open. The "kitchen" is more of a very small bar with a bar refridgerator (with the freezer that badly needed to be thawed out). Dishes were provided with no means to wash the dishes (no soap or sponges were provided). Definitely was not worth the money spent nor worth the expectation.
One note of praise, the front-desk staff at least were the most pleasant we've dealt with in Virginia Beach.
All in all, we are still in search for a decent hotel in Virginia Beach. Next time, we'll try the Courtyard Marriott on 25th street.
Parking problems ( major )
The hotel in general was a good stay, with the housekeeping excellent. Our problem was parking, hotel staff allowed to park in lot onsite while guests using valet services two blocks from hotel. Cars without proper hotel tags parked in lot and security doing nothing to resolve it.
Bad check inn!
When we checked inn at 2 pm the room wasn't ready. They told us to just leave our luggage unantended in the hallway. After insisting on having our luggage secured they finally took our bags and locked them up. The room we got was nice and had a great view of the ocean. Staff working here was ordinare in their behaviour towards the hotel guests. Not to bad and not to good either.
Would I stay here again? Maybe!
Very nice hotel, and very pleasant people
We were very impressed with the service we received. Everyone was very nice and helpful. The room was clean, large, and the view was awesome. I would recommend this hotel.
Less than impressed
I originally booked my reservations at this hotel due to its great reviews on this site. I am on the Atkins diet and was pleased to see that they offered breakfast with the Atkins program. When I arrived at the hotel I was less than impressed. I am a Platinum Priority Club member, I stay in hotels 220 nights out of the year. My room was dirty, small, and smelled like mildew. I went down stairs for breakfast and they had NOTHING available for Atkins! They are promoting something they dont have. I called the Holiday Inn at 21st street to move my reservation. When I checked out of this hotel, they didnt apologize when I told them I was less than satisfied. I recommend staying at the 21st street Holiday Inn, parking is cramped at any oceanfront property, 21st was much more accomodating.
Holiday Inn Surfside may my wedding day wonderful!!!!!
We arrived with some family for a "make shift" beach wedding in December. I cannot tell you how accomodating the staff was. They went out of their way in EVERY instance to help, and go above and beyond. They gave us batteries for the CD player when we were on the way to the store to get them, they called Limo Services until they found the Cheapest for us, they knew who we were from the time we got there until we left, and we felt as if we owned the hotel. CANNOT SAY ENOUGH WONDERFUL THINGS ABOUT THESE BEAUTIFUL PEOPLE, OR THIS BEAUTIFUL PLACE. TRULY, a DAY to remember. THANKS A MILLION! Sorry for my delay this was December 2002.
Wonderful location and the friendliest staff around
I was extremely impressed with the friendliness of the front desk and other staff members, there are many seasoned employees working at this resort. It was apparent by the staff member that arranged a ride to Stein Mart when my luggage was lost by the air line. Another staff member both dropped me off, so I could shop for clothes prior to my business meeting, and picked me up when I called the hotel to let them know I was finished.Additionally, the room on the 9th floor that I stayed in was a king suite with a beautiful view and brand new bed and pillows (feather blend). The rooms on all the upper 1/2 of the building had been renovated just last month and the lower half just last year. The hotel is only 7 or so years old, but it is nice to see a company make improvements so soon. The housekeeping staff is also great, not a speck of dirt in the room.The restaurant food was surprisingly tasty and served again with a friendly smile and polite conversation.Since I was staying for more than a week, I was able to get a real feel for the environment and would highly recommend this hotel. It was wonderful!!!
Excellent place to stay.
We had a wonderful time on our stay at HI Surfside. The room was clean and orderly, and our view was absolutely beautiful !! Our sliding glass door made for an excellent nights sleep as we kept the door open and were swooned to sleep by the sounds of the Ocean. This was our first family trip and my three children absolutely had a blast. We will definitely be going back, and soon!
I used TripAdvisor extensively to narrow down my search for a hotel on Virginia Beach, so I'm putting in my two cents worth on the hotel I finally chose.My husband and I arrived around noon on October 16, 2003, and, even though check-in was 4 p.m., we were able to check in early. A good start except that initially they couldn't find our reservation because our name was spelled wrong. Since we had our reservation number we were all set, but I'm not sure it would have mattered this time of year anyway. We loved the fact that the beach was mostly deserted even though we had 70 degree weather. We had reservations for 5 nights, but ended up extending our stay two additional nights since we really loved it there.Our room was on the second floor which gave us a good view of all the activity on the boardwalk and the bike path. The view of the beach/ocean really was incredible. We could watch the sun come up right from our room. We also didn't have to use the elevator too much, although the stairway could use some attention. We also enjoyed seeing all the jets and helicopters from the air bases that were close by and liked seeing all the ships passing by.The room was great. A king-size bed, whirlpool and refrigerator. The linens were changed daily. We used more towels than we ever have before, because of the whirlpool, and they were all replaced daily also. Our sink was running slow, but we didn't bother to report it. Evidently, housekeeping noticed the problem and called maintenance to fix it for us.The hotel is located about midway up the beach. An excellent spot we thought since we enjoyed walking up and down the boardwalk. We had a buffet breakfast on Saturday (buffet served on weekends only this time of year), and breakfast off the menu a couple of weekdays. The service was great and the food was good. It was nice to be seated at the window each time to enjoy the view of the beach. We were lucky to get a parking space in the lot next to the hotel every night, but more parking was available nearby. Most nights the lot by the hotel seemed full.Saturday night, Oct. 18, 2003 was the busiest night of our stay.The staff was friendly, always greeting us as we passed, except that, when we checked out at 6:45 a.m. on October 23, 2003, we were disappointed that the clerk just printed out our bill and barely said two words to us. Overall, we had a wonderful stay, and, we would go back to Holiday Inn Surfside if we return to Virginia Beach in the future.
TripAdvisor Reviews Holiday Inn Express Hotel & Suites Virginia Beach Oceanfront
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