Holiday Inn Denver East-Stapleton
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Historical Traveler Reviews Holiday Inn Denver East-Stapleton
Would NEVER stay there again
Our key didn't work the door most of the time.
Two out of our four morinng we had no heat and it was below 10 degrees in the mornings. The heater had a sign on it that it may not work and to call the desk, which we did. They sent people to fix it. The third time on our last morning we had heat. On checkout the lady said that was just the way the heat worked there. That if it was below 52 it was heat and above 52 it was AC. When we asked her if she thought it had been above 52 the last several mornings when it was below 10 degrees she said she didnt know but that the heat was working properly.
TWO times I called the desk to ask for extra pillows to add to the flat pancake like pillows we had. Both times they said they would send them up but never did.
The breakfast buffet was cold and we got there right when it opened.
The only good thing I can say is the shower was strong and we did get a king size bed (hard as a rock though) and that the room didn't smell like smoke.
We were there thru my husbands work and did owe the taxed etc on the room. The lady the morning of check out Feb 13th 2006 did waive those when we contradicted her on the no heat. I wish I would have thought to ask her if she knew about the sign sitting on the heater in the room.
Good location (for us), could be a much better experience
We have family that live near Quebec St., so we generally stay at the Radisson or the nearby Renaissance when visiting Denver.
This most recent trip was like most to the Radisson-- decent, but could be so much better.
The rate, $68, was the best part about the stay. The service was what it usually is when we visit-- acceptable but completely impersonal. As for the room-- very clean, nicely situated, but with terrible heating/AC problems. There was a sign on the unit that said to contact the front desk if you were having heating/AC problems, as they're in the process of converting them, so the management is obviously aware of the problem(s).
If you're a fitness type, you'll appreciate the fitness center, which appears to be open to members. Nice spa as well, though they have a very poor cable reception on the television in there.
So, if you're looking for a more impressive stay, spend the money and go downtown. If you're looking for a convenient location, low rate and service to match that rate, the Radisson Stapleton is for you.
Loved The Radisson
Warm and friendly staff in all the hotel outlets, experienced the sleep number bed and was fantastic! Great atmosphere and free shuttle to the airport. The hotels location is centerally located to major Denver attractions. I recommend this hotel travelers coming to Denver.
Best Hotel Beds!!!
I enjoyed my stay at this hotel. The staff was friendly, the room was clean, and the food in the restaurant was good especially the banana pancakes and the hot fudge brownie sundae. But even better than all of that was the bed in my room. The hotel has just started placing in all of its room, the new Sleep Number beds. I loved it. The bed was so comfortable that I am ordering one for my house. This is a nice hotel but if anything you should stay here just for the beds, just be sure to ask for a room with a Sleep Number bed.
What a great hotel experience!! I went to the Radisson Stapleton for a business trip and was pleased to see that they had free wireless connections in the entire hotel. Also I had a great room that faced the Rocky Mountains.
The shuttle to downtown was very convienient. After reading some of these other reviews I think those travelers were just having a bad day.
I would definately recommend this hotel to anyone going to Denver.
If you're not a club member, don't expect any service
I reserved a room at this Radisson two months in advance in preparation for a three week personal trip in the US and Canada West. We stopped here in October--they weren't booked full by any means from the appearance of the parking lot. I am not a regular Radisson customer--I usually stay with other chains on business and personal travel, but my travel service offered a good rate at this Radisson.
When we arrived, two desk clerks remained busy checking in one woman. I patiently waited ten minutes while they chatted at length with this woman about breakfast, an air purifier for her room, helping her with her luggage, and other perks. I don't mind waiting if the clerks are pleasant and appear to be working, which was the case when they were speaking to her.
When they waited on me, they were only perfunctory at best in their manner with me--nothing over and above, probably because I am not a Radisson frequent stay member. They took quite some time to assign me a room, and did not offer to help me with my luggage as they had the previous customer. I am also female, and I had my mother with me, who is severely limited in her walking due to advanced rheumatoid arthritis.
Our assigned room turned out to be at the very back and up one floor--quite a walk for my mother even though I parked as close as possible to that entrance. A large section of the sidewalk was flooded from overwatering or something, and we had to wade through 2" deep water to get to our room. I had to change from my leather boots into washable sneakers to make more trips through the "moat" with our luggage without ruining good footwear.
The water pressure in the shower was very low (maybe that's from filling the back sidewalk "moat"?). One of the lamps entirely lacked a lightbulb--very unsafe way to leave a fixture. The room was okay--not larger or the least bit special in any way from most normal chains. We gave up on waiting in line for breakfast after several minutes, which was due to slow service--the hotel wasn't that busy. We just checked out and went on our way to eat elsewhere.
Maybe this hotel proves nice if you are a Radisson club member or you pay full rack rate. I have stayed at other hotels to which I didn't belong to their frequent stay club or I booked through discount offers, and I have never noticed such blatant differences in treatment of customers. It wasn't for dress or hygiene or attitude on my part--I was dressed in dress pants, blouse, and leather boots--the lady they chatted up for several minutes was in a jogging suit and athletic shoes. For $10 more I could have stayed at one of the Holiday Inns on my HI Priority Club membership--that's what I will do my next time in Denver. Based upon my stay at this Radisson, I won't stay at another Radisson.
I recently attended a conference in Denver Colorado and had booked at the downtown Holiday Inn. Less than a week before my conference I was called by the Holiday Inn to inform me that they had a problem with their booking system and I was being transferred to the Radisson Stapleton. I was very nervous after reading the TripAdvisor reviews.
However, I was very pleasantly surprised by the hotel. It is exceedingly good value - the room was well appointed with all the standard amenities. The building is well maintained and clean. The staff were pleasant, courteous and I experienced none of the problems quoted in other reviews.
I think the hotel is exceptional value for $79.00 per night - especially as it includes a free airport shuttle. You definitely need a car to stay at this hotel but if you want to see anything of Denver a car is a necessity - the taxis are extremely expensive and the city is very spread out.
You get what you pay for...
I didn't think enough about why we were able to find such a cheap room rate. Now I'm sorry!
The hotel gave me a problem when we checked in. They tried to tell me that the only non-smoking room they had was a room with a roll-away sofa as the only bed!
I had called the day before to confirm my room. I told them I would NOT pay for a room where I was staying on a sofa bed. (Have you ever tried to SLEEP on one of those? The bars go right through your back!)
After speaking with 2 receptionists and finally a manager, they finally gave us a room that was smaller than average, but at least it had a bed!
When we went upstairs to open the door, the electronic key they had just given us did not work. So my poor husband had to go get another key.
Then we tried to order room service, which they had assured us had late hours, and discovered it had closed for the night. We went to the bar area, where I asked for a recommendation from a waitress. After ordering, I was disgusted by the food they presented me with. It had clearly just come out of a can and had not even been heated through! Gross!
The next morning the lobby was filled with 100 business people on some kind of convention, so we didn't even attempt to get breakfast.
While reading our paper at the IHOP down the road, we read about a bus driver who was mugged AT GUNPOINT in front of our hotel a few nights earlier. Great! Nice area.
So glad we stayed there.
Do not stay here if you want to be treated pleasantly when you ask for and pay for a room. Customer service sucks in this place!
Not up to modern standards
The Radisson on Quebec is one of the old Stapleton Airport hotels that found itself without an airport when Stapleton closed. It is a large property and would have been very upscale in 1970. There is an imposing atrium and the lobby decorations are very elegant. However the rooms are very small with none of the "business class" amenities like a small refrigerator or microwave that most folks have come to expect from other hotels in this price range. All of the guest rooms open into balconies around the atrium and for some reason the hotel is VERY noisy. I'm a light sleeper and I was bothered by people talking and moving through the lobby well into the night. There was some kind of a baseball tournament in town and there were all kinds of teenagers hollering at each other across the lobby - probably just to hear their voices echo. Thankfully they moved on after one night of chaos.
My wife accompanied me as she often does on my business trips. She does not drive so we try to find hotels that have some kind of transportation service so that she can do some sightseeing while I'm at work. The Radisson's web site indicated that a shuttle was available but didn't tell us that it only ran during the evening hours. The web site also advertised a hot tub which did not exist and a heated pool which relied strictly on solar heat - a little chilly on a cloudy day.
One final gripe for me concerned my bill. I travel 10-12 weeks a year and almost always make my reservations with one of the major online booking services. I always pay with a corporate credit card. At the end of my stay I'm always presented with an itemized copy of my bill which I can then turn in to my finance office for payment. I've stayed in all of the major chains and I've always walked out of the hotel with a bill - until this trip. The folks at the Radisson said "Well since you used an online service, you paid THEM and not us, so you have to get a copy of your bill from THEM." I'll be able to get the bill (I think) but its just one more hassle and irritating delay that I shouldn't have to go through. Its kind of funny that I stopped off at a hotel on the way home where I had made a reservation through the very same online service, the same day, with the same credit card - but with a different well known and respected national chain. Upon check out I was handed a bill with a zero balance, just the way our accountant likes it.
So would I stay at the Radisson again? Its clean and the location is pretty good but I hate to sleep with ear plugs. And my wife knows that she can get a ride downtown or to the mall from other hotels. The major problem is that I hate to walk out of a hotel without a bill in my hand and their paperless system doesn't align itself with my way of doing business. There are just too many other hotels in Denver.
They Gave My Room Away
I had a confirmation number for the room I had reserved a week previously. When I arrived, I was told they had given my room to someone who wanted to stay longer. It was 9:30 P.M. and I (62 year old female schoolteacher who was at the Radisson for a seminar the following day) told them I didn't know this part of town, so they offered me a sleeper-sofa. I stood there and watched them check in several males that they seemed to have room for. Finally they offered to comp my stay at a neighboring hotel. I would not recommend this hotel.
TripAdvisor Reviews Holiday Inn Denver East-Stapleton
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