Hivernage Hotel & Spa
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Historical Traveler Reviews Hivernage Hotel & Spa Marrakech
Pity about the pool
We were recommended by Villa des Orangers because they were full-up. Being our first time to Marrakech we opted for the hotel car to collect us from the airport to avoid any hassle. (20 euro) Needless to say we got a local taxi to take us back @ 10 euros!
The Hivernage is only 2 years old and is very modern. We were pleased with our room although we were on the Sofitel side, which is a busy road for most of the day & night. THe staff were very helpful and pleasant, although it does help to have basic French to really intergrate. No complaints about the food, breakfast was great! Although the weather was glorious in the nineties the pool was ffff-reezing! The sun is visible from 12 - 4pm and the beds are coveted in the prime positions. Its a great location if you want to visit the old town and do some shopping but may be abit limited if you have a young family and wish to stay local. Word of warning about the souks. They are great places for a bargain ( if you quarter the first price!) but beware the 'guide' especially the one who says he works at your hotel and his house is just around the corner, but he will show you some safe places to see. Forget it, tell him very firmly from the outset you can manage on your own and his help is not required - for any price!
Good Hotel, good location
We have just spent 4 nights in the Hivernage hotel and spa in Marrakesh. It was very good value for money and in a very good location with the Medina a short walk away, although this did involve A level road crossing skills and nerves of steel to go with it.
The staff in the hotel were very helpful and there were certainly plenty of them. We were given a room on the 6th floor with its own balcony and a wonderful view towards the Atlas mountains. Guests arriving at a busier time may not be this lucky. Treatments in the spa were very cheap but not necessarily the best, but then I've had worse. The food was good and plentiful and the hotel was very clean.
Just one minor concern, we were there during one of the Eid festivals and strongly suspected that one of the bedrooms on our floor was being used to host a barbecue, especially when the door opened and burning cinders and long metal poles were deposited in the coridor.
The Hivernage is on a busy road and a short way from a very busy, large roundabout with a 5 way intersection and lots of traffic, hence there is a lot of traffic noise at this hotel.
There is also a restaurant on the ground floor that plays very loud (usually live) music every night- this is not condusive to a good night's sleep!
My partner and I were both booked for 3 spa treatments but never bothered with the 3rd as the 'spa' is subject to loudish dance music upstairs in the salon (next to reception) at 10am and the treatment rooms downstairs are barely big enough for a broom cupboard! There is no relaxing music or tealights here...the staff stand around outside chatting and laughing..not a relaxing experience. My pedicure and manicure and thalgo facial were technically fine though, they just were not relaxing at all.
There are 2 reviews from a member in 'Auckland' about this hotel that raves about it and we've decided they've made a mistake and rated the wrong hotel or they are written by the hotel manager!!
On a positive note, it is new and modern and very well located, but we moved to the Sofitel which was quiet and much more relaxing.
Very Pleasant Experience
I read some of the negative views about this hotel prior to staying there and was quite concerned. Our experience, however, was very positive. This hotel is in an excellent location. The concierage was very friendly and helpful as were others at the desk. We liked the fitness center and the breakfast was also very good. The experience at the spa was very average but the prices were reasonable for services. My complaints are that (1) from our room, we heard a lot of noises above us and (2) that the room temperature was very hot and stuffy despite our efforts to change the thermometer.
An excellent choice in the heart of Marrakesh. The rooms are spacious and contrary to previous reviews, the breakfast is really good. The service is good but spotty should you not speak French...but that is almost everywhere in Marrakesh. The rooms are really clean and a great value for money.
Great modern beautiful hotel
This hotel is beautiful. We discovered it by chance, by visiting its cafe on the bottom floor which specialises in croissants and treats, along with great coffee. And we ended up checking in at the L'Hivernage which is a gorgeous new hotel in the Quartier Hivernage in Marrakech, charging around the same price as the old tired run-down hotels of the area.
The rooms are beautifully furnished in a contemporary Moroccan style, with lovely lighting and plush fabrics. As well as the cafe, there is a great onsite restaurant next door to it. There is also a nice pool, a well-equipped gym (staffed with people who bring you water and towels) and spa facilities offering facials, sports massage and so on.
The staff were all educated and professional, a lot in their 20s. The only problem we had was really the language barrier - our French wasn't great, and their English wasn't great. A couple of staff spoke really fluent English, but others spoke only average English and we had some difficulty communicating in half-French and half-English.
I would recommend this hotel for people who appreciate beautiful contemporary Moroccan environs, and the facilities of spa and gym, cafe etc on site. Its a new hotel which only the chic young French-speaking seem to know about.
Permanently Flawed - Bad outweighs the Good.
On the day we checked in we distrusted earlier TripAdvisor reviews. The front desk were charming and helpful, so were the porters, then and throughout our stay. The standard room was well designed with a balcony, an excellent bathroom with bath and shower plus bidet and toilet in an entirely separate spacious self contained room. Houskeeping was first class.
But the next day it started to go wrong. We went to the Sofitel for breakfast on the first day after failing to get a decent table at the Hivernage and the Sofitel was wonderful - on the remaining days we battled with the hotel breakfast. Breakfast is served in a gloomy room. Although there seem to be quite a lot of staff running around, it is chaotic and they achive very little apart from one heroic waiter who put in excessive effort to do his best. You can wait an eternity for coffee. The man in charge (in a suit) was rude. Breakfast is very poorly managed and the staff are in serious need of training.
We had planned to read at the pool and do some sight seeing - in the end we could only go sightseeing. The permanent flaw is that the pool area almost never gets any sun apart from around 4.30 pm because of the hotel construction and surrounding buildings. Not only is the pool itself freezing but so is the entire pool area so almost no one used the attractive looking seating there. Maybe the pool is fine in the hottest months, July - September, but it is a waste of space in the winter. Throughout the day, gentle to agressive poolside ear bashing disco music is povided - but no one suffers because almost no one is there.
The Hammam is OK and the Spa massage was good. The hotel patisserie is excellent. There are a lot of well dressed people enjoying the restaurant Table du Marche but we thought it overated.
We only stayed at the Hivernage because we couldn't find anywhere else - the film festival was on. It wasn't a bad second choice but I suggest paying slightly more (roughly $20 per person for breakfast) and staying the Sofitel. It is a far superior hotel in every way. When we checked out of the Hivernage no one enquired about our stay - just as well. The hotel brochure says "Should you shape an idea about your stay with us that will indubitably be etched in your mind, be assured that you will stay at a heaven of well-being, a delight for the senses and a source of comfort." Well, not quite.
Not a five star hotel
I booked for 2 days in this boutique hotel. The receptionist was really kind. She proposed to show me the different types of rooms in order to make the good choice. Finaly she advices me to choose the standard room wich was the cheapest one.
The room was ok. I had the chance of having a large terrasse. The swimming pool is tiny and cold.
The restaurant "la table du marché" a modish restaurant signed by chritophe leroy, a french chef, is pretentious and bad. The traditionnal tanjia and tagine were warmed-over. It was the worst dinning experience i had in morocco.
The young lady who is managing the hotel was thoughtful with her friends but disdainful whith the other client.
In conclusion: this hotel is well located in the fancy neighborhood called hivernage. Just in front of the sofitel and closed to the famous hotel mamounia. The medina and jemaa el fna is 5-10mn by taxi. The food is really poor, even for the breakfast, the employees are kind and this new boutique hotel is charming. However it doesn't deserve 5 stars. The concierge is inexistant (the concierge desk is there but the person in charge of it is one of the receptionist) and many details are lacking.
This is not a 5 star hotel. We planned to stay for 9 nights at the end of October but checked out after 4.
We had a suite with its own sauna and jacuzzi. The room was very noisy as the windows were only single glazed in the living room, and the double glazing didn't fit properly in the bedroom allowing all the traffic noise to come in. The hotel is on the junction of a fairly busy road.
The pool is very small, and as mentioned in another review too cold to swim in. It only gets the sun for 3 hours a day in October as well.
The concierge was obnoxious and slimy in the extreme.
Building work started on day 3, outside the pool. So we checked out and moved to the Sofitel across the road.
On a positive note, the breakfasts were good and the Cafe du Marche patisserie attached to the hotel produces the most divine cakes I've ever had.
Hivernage Hotel and Spa good hotel
Just returned from 5 nights at the Hivernage Hotel and Spa which was a very nice, friendly newer hotel to stay. Not a Riad but not as big and impersonal as the large internation hotels. Excellent room with own Haman, spa with reasonable treatment packages, very nice French style pavement cafe selling great pastries. Seemed authentic at a high standard and more traditional than the international hotels, yet still 4 or 5 star.Only 10 minute walk from the main square. Nice view of Koutoubia Mosque. We paid approx. £100/room/night inc. good breakfast.
Only complaint is the swimming pool was freezing, warm enough outside to sunbath but not to swim. Used Hydro pool in spa instead.
We booked through Hotels.com and all went smoothly.
TripAdvisor Reviews Hivernage Hotel & Spa Marrakech
Travel Blogs from Marrakech
... spelling mistakes have been encountered by certain members of the wider readership. I will mention no names, but the guilty party knows who they, don't you Mrs Zegenhagen, but suffice it to say that I will try to allevieate, aliveeeait, alevevenate, minimize them as much as possible, and if that fails then sack the proof reading team !
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