Clarion Inn Historic Strasburg Inn
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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Refrigerator in room
- Swimming pool
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Historical Traveler Reviews Clarion Inn Historic Strasburg Inn
Wonderful Netherlands Inn
Stayed at the Netherlands Inn and Spa for three nights in mid-March. We greatly enjoyed our stay and highly recommend this property for anyone considering a vacation in the Lancaster/PA Dutch Country area. First, the property itself was lovely: wonderful views of the surrounding farmland, peace and quiet, and the rooms were located in several attractive buildings. We had a room with two queen beds in building #3. All rooms in this building appear to be of equal size. Our room was quite large, and the bathroom was similarly large. A sink both inside and outside of the bathroom made it easier to get ready in the morning at the same time. Lovely view from the room. The room was quite clean, though the beds were a bit worn. This did not detract from our comfort in any major way.
We did not make use of any amenities such as the pool (not open for obvious reasons in mid-March), the spa, or the restaurant for dinner. We did have the free breakfast that was included with the room one morning. Nothing too spectacular there, just a nice continental breakfast, with cold cereal, fruit, toast, bagels, muffins, pastry, juice, etc.
Finally, note on the inn's location: Very close to all the attractions, yet nicely removed from traffic on Rt. 30. The best of both worlds!
I highly recommend this property!
Netherlands Inn & Spa
We recently stayed at the Netherlands INn. We found it to be a decent place to stay. Room was clean (unlike other reviews given) and tidy. No problems there. Staff was helpful.
After talking with some of the staff, we found out that the Netherlands Inn had taken over the Historic Strasburg Inn in June 2004...so it hasn't been very long to improve the surroundings. From what we were told, the Netherlands Inn is scheduled for a remodel/makeover in Winter 2005...so hopefully this will improve the rooms and update them (which they need).
The Bistro food and breakfast are very good!
The Spa is also very good and relaxing.
I would say that the Netherlands Inn is worth checking out, especially in 2005, after renovations.
We came to town for a wedding. The groom's mother had blocked out 10 rooms in July for us. In August we called and they did not have the rooms. It took calls from the groom's mother and each individual family group to the hotel in order to get the aloted rooms. Each family group was placed in seperate areas, and we all did not have rooms. Two families had to make up to a three hour drive home at 9 Oclock at night. One of the rooms had black mold on one wall, and an odor. Another was given a room with double bed and no refrigerator instead of the arranged king and refrigerator. The telvisions were old. The pipes were squeaky, and the water temperature was poorly regulated. The water in the pool was green. The maid came to the door at 8:30 am to clean up the room, check out was at 11 am.
Excluding the mold the hotel was clean. Breakfast was very good, and the service at breakfast was excellent. Most of the desk clerks were polite but
unable to deal with the issues that arose with the rooms. ( there was one clerk who was nasty and rude) The children did have a nice play area, with slides and swings. However large boulders near the play area were more attractive to the boys. These boulders were large and widely spaced this area was excessively dangerous. The boys had to be stopped from jumping for fear of serious injuries. There were no warning signs or barriers around this area.
I would not recommend this hotel. I may recommend the Bistro, as I felt this was the one jewel we found at this hotel.
Traveling to the Lancaster area with three of my office colleagues for a wedding, we were told that we "just had" to stay at the Netherlands Inn and Spa, so we were all looking forward to a weekend of relaxation and pampering in an old historic hotel. Because we wanted our visit to be special, we booked the deluxe suite. How disappointed we were when we opened the door to our room and found a dirty toilet, unvacuumed floors, dirty bathroom throw run, a spider nest on an inside door, beds sloppily made with faded spreads...absolutely nothing to recommend the room. The water pressure was erratic; the TVs were definitely historic. The morning we were to depart one of our party went to the hot tub, only to discover that it was locked until 10AM. Since checkout was at 11, guests are obviously not encouraged to enjoy that amenity on the morning of departure. When we tried to contact the front desk, we could get no answer, so finally we walked to the lobby to see if we could get any assistance. Eventually someone came to clean the toilet and replace the dirty run, but that was all.
The restaurant is very nice, and the wait staff helpful and friendly, but that was the only bright spot in the weekend.
All this for $180 per night...hard to believe or accept.
Terrible customer service/deceptive billing practices
Right from the start, avoid this place, PERIOD. Our "vacation" started on a Thursday morning. My wife and I wanted to get away just for a few days. We pulled up the Netherlands on the internet, and agreed it looked like a nice place to enjoy the village of Strasburg from. A call was placed, and we were offered a two-night package in a suite with a jacuzzi. the package included breakfast each morning, a dinner for two in the "Bistro", the hotel's restaurant, 2 tee-shirts with the hotel's logo on it, and a frisbee. The price was right, and we packed and made the trek out there from North Jersey.
Upon arrival there, Tony, the man at the front desk, took my credit card, and had me sign a form saying that the package price was "SPECIAL".
Everything seemed fine until the next morning when I tried to use my card for the Railroad Museum, and was turned down. I called my bank and found out that my account was not only maxxed out, it was over the limit!!! The bank rep said that there was a $1600 hold placed on my account by the Netherlands Inn!
I called the Inn and asked what they were doing placing a $1600 hold on my account, and the woman apologized, and took my Bank's info, and promised to take care of the problem, and to call me back when everything was OK. She called back a half-hour later, and said that it would take a half-hour, and then the card would be OK to use.
THREE HOURS LATER, I check on my card, and it is STILL in negative status. I am unable to purchase ANYTHING. I go directly to the hotel, and I watch as the woman in front of me, who also has a suite with jacuzzi, is billed a $150.00 markup on her room, because "it is a suite". She explains that when she made the reservation, she was told that she could have any room that was available if she takes a "package". This sounds AWFULLY FAMILIAR, because I was told the same thing as well.
My turn came, and immediately I asked how much was MY room rate? The answer was more than THREE times what was promised to me over the phone. I argued that this is not what I was promised over the phone, and stayed there until they promised to change the amount back.
Then... I wanted to know why my card was being tied up for $1600, and why nothing was done to remedy the situation over the past four hours. They called my bank, but it was 4:30PM, and the billing dept. at the Bank closed at 4PM. NOTHING could be done until Tuesday (Monday, Labor Day Holiday).
I had no money, and they were unwilling to do anything about this. I left home with my wife that evening. They refused to honor the AAA discount, and I had to give up my dinner reservations, because they were set at 9:00PM, and I didn't want to be driving 2 1/2 hours around midnight.
I am SO SORRY we saw this place on the internet and decided to give them our business when there are so many other businesses willing to EARN your money.
It is now Saturday, and my card is STILL being held up by this place.
In MY OPINION, please AVOID THE NETHERLANDS INN AND SPA AT ALL COSTS.
Needs some major renovations
I just spent a weekend with my husband and 7-year-old daughter at the Netherlands Inn. On the positive side, the grounds were very attractive with lots of grassy areas for the adults to relax and children to run around, seating scattered throughout the property, a playground and a small but nice pool and hot tub area. The restaurant was excellent - one of the best salmon dinners I ever had, and pretty reasonably priced. Service was exceptional. They also have a pretty good children's menu. However, this very old hotel needs a major updating of the rooms and infrastructure. The first night, I turned on a lamp and it tripped the circuit breaker. We were without electricity for about 40 minutes waiting for a technician, as the front desk clerk had no idea where the circuit breakers were. It was impossible to get a warm shower as the water temperature kept changing. It was also impossible to regulate the room temperature as the air conditioner did not consistently blow the same temperature. In addition, there was no overhead lighting in the room, only a few small lamps which did not provide enough light for reading. Also, if you like to work out on vacation, don't be deceived by the advertisements of the brand new spa. While the spa itself is new, the excercise facility is a small, musty room with just one bike and treadmill. Overall, we liked the location, property and restaurant, but the hotel really needs some work.
We visited the Netherland's Inn and Spa in Strasburg, PA in June 2004 and were very pleased. We were in town attending the Thomas the Tank Engine appearance at the Strasburg Railroad and were thrilled to find out that the Inn had a shuttle to the event! Believe me, parking was impossible and the shuttle was a fantastic convenience.
Our room was very roomy and comfortable. The only problem we encountered with it was the lock on the bathroom door. Our 4 yr. old locked the door and shut it and it was impossible to open. I called the front desk and was originally told to come down to get a screwdriver... but then the clerk called back and told us she'd be right over. It took her a good 30 min. to open the door and she mentioned that this wasn't the first time this had happened. Fortunately our son wasn't locked inside because I think he would have been hysterical. She ended up taking the doorknob off of the bathroom door and told us that she'd have maintenance put it back on after we left.
Otherwise, we greatly enjoyed our stay. We didn't have a chance to use the swimming pool, but it looked nice. The restaurant was EXCELLENT! Our dinner was expensive, but worth every penny. The continental breakfast included with the price of the room was outstanding...milk, juice, cereal, danishes, sausage, bacon, eggs, hashbrowns, etc. were provided and everything was very tasty.
I plan on staying at the Netherland's Inn again when Thomas the Tank Engine is back in town! It's was a terrific experience.
Very nice country inn
My family stayed here for the Day out with Thomas event in Strasburg, PA. This inn, now called the Netherlands Inn and Spa, was called the Strasburg Historic Inn. The Inn added a full spa that is small but lovely in the back of the hotel. They also have some large ballrooms for weddings. We had a lovely room with two queen beds and spacious bathroom. The place was clean and the food at the Bistro in the hotel was very good with interesting presentations. The pool area was clean and roomy. They provided towels by the pool. There was a jacuzzi and sauna but we did not get a chance to use it. Overall, I would receommend this place. Ask for the AAA rate since it is not that inexpensive. We paid $134 for a Friday night stay during peak season.
Website description needs an update
We spent 2 nights at the Historic Strasburg Inn this past weekend. The price was $129.00 per night for a standard double bed room. The desk clerk informed us that the Inn recently has been taken over by new owners. They did not give us a discount for AAA membership as we were told that this was a "special rate." There is no longer a complimentary copy of USA today provided. The room was quite average and nothing more than what one would expect from a typical motel room. The website describes handmade floral wreaths and doilies. None in our room. No hardwood flooring as in the photo. The wallpaper in the bathroom was starting to peel. There was not enough light in the room. Impossible to read in bed. One of the lamps was unplugged and we couldn't plug it in without unplugging the TV and VCR. Only one small window. The walls were pretty thin. We were told that the Washington House is no longer open for fine dining. All that remains is the By George Tavern, which only offers light fare and a limited number of entrees. It does not provide any entertainment except in the summer months. One room of the tavern has 2 big screen TV's on the wall. A football game was on at the time we were there. If you want less noise and a nicer ambience, request the inner room by the fireplace. Website describes the food as sumptuous. Food and service was merely adequate. Flavor of French onion soup was overwhelmed by the large number of mushrooms in the soup and didn't have enough bread and cheese. Pieces of "grilled chicken" in the caesar salad were bland and tasted like Perdue shortcuts and did not taste marinated or grilled. Waitress disappeared after handing us our entrees and didn't reappear until we were nearly finished. Most of the other servers seemed to be more attentive to their clientele, so we just got stuck with the bad one. On the positive side, the grounds are lovely and spacious and a trip in the warmer months would allow a visitor to use the many outdoor, strategically- placed seating arrangements overlooking the countryside. There is plenty of parking.
The room rate did include a full breakfast buffet which, except for the watery eggs, was pretty tasty. The Inn is also in a great location, close to the Rockvale outlet mall and the Strasburg Railroad and Railroad museum. If you go on the train ride, make sure that you sit on the right side of the train as that is where most of the scenery is.
Raves for Food
Although my 3 friends and I did not stay at the Historic Strasburg Inn, we did have breakfast there one morning and also dinner during our two night stay in Strasburg over the first weekend in August.
The dinner was so good that we plan to go there again after the Christmas holidays when we will be back down there on the 29th and 30th of December for the play. The dining ambiance was also terrific; great piano player and lovely decorations. Their Gift Shop had some wonderful things in it at reasonable prices.
Since we are retired, their room prices are too high for us at the $149 per night that we were quoted for double occupancy for a standard non-smoking room. This is the only reason we didn't stay there. So the moeny we saved on our rooms elsewhere we used for the dinner we so enjoyed.
When I checked the internet for their room prices there was a BIG gap in what was reported. Some say rates run from $50-$75 a night and others say $149 a night. If the $50-$75 rates were true, they would probably get more people staying there.
TripAdvisor Reviews Clarion Inn Historic Strasburg Inn
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