The 1927 Lake Lure Inn and Spa
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Historical Traveler Reviews The 1927 Lake Lure Inn and Spa
Credit card double charged
I was overcharged by the Lake Lake Inn for a room too small at a overpriced rate. I called FIVE times-only to speak to the very helpful front desk staff. Never receiving a call from the slack management. In one of my many calls, i learned the hotel was recently bought last year. If i was the owner, I would take a serious look at my useless management staff.
Credit card trouble
the rooms were antiquated and the baths even worse. we stayed in the patrick swayse suite which i am sure just about every room in this dump is called sooner or later. we enjoyed our visit though and were happy enough until i got the billing a month later and discovered i had been charged the bar bill for a wedding reception we had neither known about or been to, in error. this $900 charge took 4 months to get removed from my statement. each month i'd call the lake lure inn and they'd say how sorry they were and how they'd arrange a credit immediately. then the next months credit card bill would arrive with no credit. i finally got it straightened out but would urge guests to pay them in cash as i will never share any credit info with these people again. very good breakfast but no newspaper. i was referred by the front desk to a paper machine about 1/2 a mile away through the snow at a gas station. service? none found here! the lake is very scenic.
Needs some work and a good cleaning
The Lake Lure Inn is beautiful. We love to stay in historical inns such as this one. However, it needs a lot of work. We noticed as soon as we walked in our room the musty odor. The air condition needed to be replaced, the panel was falling off of it and there were cobb webbs all over it. There were also cobb webbs in the light fixtures. The bathroom needed a good sweeping...it looked like cigarette ashes were still on the floor. The TV worked very poorly...terrible reception and it skipped channels. Finally, I don't know what their policy is concerning pets but we saw 4 dogs being walked through the lobby and the halls while staff looked on and said nothing. That's okay if that is their policy but I would have liked to be informed that pets are free to move about the inn...there was a child in the lobby when one of the dogs came through and she was afraid of it. Even as beautiful as the inn is, the poor cleaning etc., would probably keep us from staying there again.
I booked the hotel on line. Then received two email confirmations. Upon arriving the reservations had been canceled due to "room availability". They claimed that an email had been sent. This had occurred two days after the original confirmation. They still had a charge on my credit card! I looked on line and the page claimed the room I had booked was Available! The hotel is incompetent. The real reason is the rate had gone up since I had booked by $10.00. And they wanted more money! Outrageous!
Broken phone, TV and AC. No pool use
When we checked in the room door was open and the smoke detector was on the bed. The room door stuck so badly that it had to be slammed when shut and very, very hard to open. It was a real chore to try and lock. The room was very small, musty and hot. It was nicely decorated but with two Q beds, there was very little room for 2 adults and a 12 year old. The A/C did not even work for the most part. The TV remote also did not work and the TV had terrible reception, especially when you turn a light on. With the great room accommodations, we decided to head to the pool. When we went past the registration desk. we were told that we could not go to the outside patio or pool area since it was rented out for a private party. When I checked out, I explained the problems to the desk clerk, she acted as unconcerned even when another employee verified that some items in the room had been broken. She gave me $10-$15 off my bill. Their website looks great and this place is nice, but I would never stay here again.
.our little get away
for the last 10 years we have gone to lake Lure for just a 3, day (Get Away) and must say I have enjoyed ourselves the Hotel is a little on the old side needs some redoing we always try to get a room with a view, But I understand it has been sold to new owners, and I must say the new owners front desk needs to be dealt with, as a business owner I feel they need some courses on customer Relations, we stopped in to see if we could get a room, and the girl in the front desk was rude and not helpful at all. The last oners, were helpful and always went out of their way to see if all was ok, We had so many good times right there at the Lounge the Bartender at the time was a delight, We are going to try one more time and if that does not work we will stay in Mt. Town at FiberMCGees, we enjoy our stay at the
Bed and Breakfast, room were clean and pretty we had our own porch and the owners were charming. The Inn should heed the advice of there past
guest and shake up their front desk, so they can enjoy repeat customers,
Still making up mind
Like the other reviewer, I was disappointed with our "room with a view" of the roof. The Inn tries to appeal to families which I think is a mistake. The rooms are SMALL. It's good for a couples getaway type of place. In fact, we met a couple who were celebrating one of those milestone anniversaries. They stayed at the Inn 50 years ago for $30/night and it included all their meals! We didn't have a need to interact with the Front Desk staff too much but watching them interact with other guests - they could do with a bit of customer service training. The maid and kitchen staff are very friendly. Would we stay there again? We're still deciding that. Perhaps just my husband and me. It wasn't a bad experience -- just not what we thought. For families deciding to stay here, I would look at somewhere in nearby Chimney Rock. It's so close.
Not worth what we paid !!! Did not know we went to bike week
Our room with a view was overloking the trees, it blocked the view of the lake. It was over the small hotel around the corner, the loud motorcycles, went in and out until after 2 am. The staff behind the desk were cold, the housekeeping staff were very friendly and helpful. I will not stay at this hotel again, the room was very small and very expensive, it was a disapointment.
A room without a view
I had requested a non-smoking room with 2 Queen Beds with a view. My husband and I and our 16 year old son stayed in this room for one night. The room was tiny and barely fit 2 Queen beds and an armoire. The room did not have a closet but clothes could be hung in the armoire. The room was on the second floor across from the top of the stairs. The view out the window was not of Lake Lure and the mountains but of the top of the roof above the entrance to the hotel! The room smelled musty. The door had a glass knob that did not lock. There was deadbolt which operated the wrong way and there was a chain lock as well. The bathroom had a very small shower. Above the sink there was was small cabinet which if you were not careful you could bump your head against while trying to wash your face. No hooks to hang anything on. I expected more for the price.
Great getaway location and hotel
Great old historic hotel with superb staff and service at a reasonable price.
Wonderful location surrounded by the lake, chimney rock, waterfalls and beautiful mountains!!
TripAdvisor Reviews The 1927 Lake Lure Inn and Spa
Travel Blogs from Lake Lure
... at the Cherokee Reservation. It is very commercialised, lots of tourist shops, motels and the casino. We were dropped in downtown Asheville for dinner and went to the Wayside Diner. Finally got to hotel at 8:20pm. Saw the difference of Southern hospitality, they had complimentary cupcakes and cookies and breakfast is included down south. Although spent most of day sitting on bus, am very ...
Home sweet home! Many thanks to Uncle Chris, we had an easy time carrying all our gear to the site and setting up this canopy. With a couple well placed lanterns and a camp fire, we had a cozy night with plenty of music from the katydids in the trees all around us. The tent was a comfy spot and we all lingered in our sleeping bags and read some of our 44 library books in the morning. Leah gets the prize for sleepy head. She stayed in that tent til ...
... Still raining and thunder we have decided again to pack up camp and make for the safety of a motel with hot water and a bed .The forcast is for heavy rain , thunder and lightning and true to the prediction when we set of after the rafting we encountered 2 accidents on the road caused by aqua plaining. The rafting was good fun but a little tame , 8 miles with no rapid greater then a catagory 3 ( it goes up to 7 , which is ...
... on top in the blazing sun before scrambling to the top of the route. it was super cool.
After one of the neatest routes ever we hiked to the other side of the wall to attempt some bolted routes. Sadly I am an idiot and only slipped my shoes half way on thinking it was short and simple... Boy was that a mistake. Not even 20 feet on the trail I step onto a ...
... and think about our foreparents (Yes, that's a word. I just made it up.) in many generations taking it on by foot or by horse. Those people had to be in killer shape. Nature's gym. A lot to be said for that...
Darkness has settled over the mountains now. But there are still kiddo voices ringing out, along with rapid footsteps. I think there's a passel of boys in the rooms above me. And their patient parents. Nature sounds abound. And all is right with the world.