Pleasant

Stayed for one night with my partner and we were happy enough with everything. Our room was very large and clean and the bathroom was spacious. There was a conference on at the time we were there which meant the Snooty Fox was packed to the rafters with people and we had to que to get to the bar. The pool was a let down- it was smelly and cold and the changing rooms left much to be desired. It is quite a large hotel, and especially with the amount of business people rushing around, it is rather impersonal. I found the staff average, but was impressed with the breakfast. I wouldn't reccomend it as a place to go for a relaxing weekend break, but as a base for a one nigt stay it was fine. We paid a reduced rate as we booked through shortbreaksdirect but Im not sure I would have paid the full rate.

Seamless and charming sevice

This is my first hotel review I have written but felt compelled to having returned from a one night stay at this lovely, well managed hotel - The stay was made most enjoyable by the professional and courteous but never intrusive staff. The evening meal in the Brasserie was of excellent quality, as too was the relaxed and ambient environment in which to enjoy the excellent varied cuisine. In fact I spent nearly 4 hours enjoying the food & the excellent choices of fine wines with my partner. On to the actual hotel room which was a studio with a king-sized bed (with a ceiling mirror!), a seperate large, comfortable seating area with two TVs and a spacious well equipped bathroom with a jacuzzi none the less! The next morning we made time to check out the leisure facilities which were not surprisingly excellent, then just made the breakfast sitting (which incidentally is served till 11am on a a Sunday morning). The breakfast was a cooked buffet selection and also there was a comprehensive continental style buffet with fruit, pastries and cheeses to enjoy - We finally availed of the express checking-out service which of course allowed us to leave in a speedy fashion with the minimum of fuss - Not that we wanted to leave, I hasten to add as we had should a pampering & relaxing time - We do hope to revisit in the near future for a whole weekend and would recommend this hotel highly to anyone considering a stay here

Great Food in the Brasserie

Recent stay - and the food was excellent! I cannot complain about anything during my stay! Would recommend

I had my doubts but ....

Just returned from a two-night stay at this hotel. We obtained a very reasonable room rate of £90 BB including evening meal. I had my doubts when I discovered that it was part of the former Hanover chain of hotels, many of which, from our experience, had been seriously run down before they were sold. My doubts were compounded having read some of the reviews on this site. I did find parts of the hotel to be somewhat tired and run down eg the leisure facilities, expensive for drinks and somewhat penny pinching in their attitude of charging a £1 for the use of a towel in the leisure Club and a £1pn for parking. That said, I found the staff to be amazingly friendly and helpful, the bedroom was comfortable, large, clean and well equipped, and the food to be excellent - it was a "serve yourself" arrangement but this gave you the freedom to try a number of smaller portions from the wide range of meals on offer. The new owners, Paramount, only took over the hotel in January/February 2005 and appear to have commenced a large modernisation/improvement programme. At the sort of price we paid I would have no hesitation in thoroughly recommending the hotel.

Expensive waste of money

We stayed at this hotel last weekend with some reservations after reading comments on this site. They all proved to be true. We had booked a family room but had been allocated only a double room so had to pay half again to get a room for the children luckily they are old enough to stay in a room next to us. Rooms and hotel were fine but the service was awful. Breakfast was lukewarm with little choice on the continental buffet that is if you could get a table as none were set and the staff just ignored you. Same with dinner, the staff just left you waiting at the door to be seated and once told about the carvery workings never appeared again even to take a drinks order. On top of all this they charge £1 a night to park and believe it or not £1 non refundable charge per towel in the leisure club. Very expensive for a family of 4 on what was meant to be a relaxing weekend. We are frequent weekend away takers and have never experienced such an awful attitude in any hotel we have ever stayed in before.

Wine list

We have just had an overnight stay here with my three boys. Large spacious rooms (with mirrors above the bed?) in need of upgrading. Leisure facilities and communal areas very tired and a bit grubby in parts.

Very expensive wine in the snooty fox £5.10 per glass its not exactly the met bar in London. Reception staff very helpful, we all enjoyed the breakfast however the staff in the restaurant were very unhelpful and inefficient. Ok for one night we all felt rested after our stay.

Don't get married here!!

I got married here - don't make the same mistake i did. It was a catalogue of stupid mistakes like 'losing' half a dozen prepaid room bookings and the front desk continuously pestering the guests through the day for payment, spelling names wrong on the seating plan, but the worst was they threw away the uneaten wedding cake at the end of the evening (which was about 2 thirds of the cake) I complained and was eventually offered a free meal and nights accomodation - but was given no explanation for the number of mistakes made nor any guarentee that the individuals responsible would be spoken too so as to stop the same mistakes being made again - you only get married once (hopefully) make your wedding day special and do not hold it here!!

having said that - the food is excellent and the rooms were OK, so for an overnight stay it would proberbly be fine.

Delayed flight

We stayed here when our flight from Coventry was delayed. Althought not the most attractive hotel, when 50 tired annoyed delayed passengers turned up at 11pm they handled the situation perfectly. They ensured everyone got rooms quickly and let us fill out our check in details and return them to the desk later. When sandwiches were layed out by the flight company they ensured everyone had what they wanted and even went off and prepared a beautiflly presented plate of sandwiches especially for a little girl who did not like the selection layed out. They woke us all efficiently at 4am for our flight and there were plenty of staff on duty with coffee and teas. A very efficient hotel with excellent service for such a large size. The rooms were large clean and spacious, however the bathrooms were a bit dated.

Conference hotel

Stayed here last week for a conference. Definitely would not stay here otherwise. Very large, impersonal hotel.

Room was very large but in desperate need of refurbishment. Seems I was in an 'expensive' room as well as I had the mirror above my bed as mentioned in the earlier review!! Bathroom hadn't been cleaned properly. Would have been very disappointed if I was a leisure guest.

Breakfast was buffet style - a lot of choice but the cooked items were very greasy. You had to pay a nominal charge to use the leisure facilities which I thought was a bit pointless. Staff were all pleasant and helpful. Location is right near the dual carriageway so no greenery or view. Ok for a conference (which was pretty good standard, especially the food) but not much else.