Hilton Whistler Resort & Spa
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TravelPod Member ReviewsHilton Whistler Resort & Spa
The setting is everything - but the rooms are comfortable and the staff efficient and friendly. What a magnificent place
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Whistler Resort & Spa
We loved the Hilton Whistler!
We loved the Hilton Whistler! We just returned from a week-long stay and cannot wait to return someday.
Our room was fantastic! Plenty of space for two adults. We were in the South Tower, fifth floor, at the end of the hall. It had a separate bedroom with two beds (so comfortable!), a good sized bathroom (great jetted tub!), and a living room/kitchen area with a gas fireplace, small eating table, a large coffee table, and a kitchenette on one wall (medium sized fridge, two burner glass cooktop, microwave-convection oven, toaster, coffeemaker, hotpot, and all the silverware, dishes, etc. one would need. There was even wine glasses and a wine bottle opener!) We did not have a balcony, but we did not miss one.
The attention to detail in the hotel was superb. All of the staff we encountered were very helpful. We did not use the outdoor Jacuzzi (always crowded), but opted for the indoor one instead. We only ate in the hotel restaurant one time - for breakfast. Nothing spectacular. We shopped for groceries at the IGA store at the far end of the village and ate breakfast in our room the rest of the week.
We did not have to pay the resort fee as we were on an Alaskan Airlines Vacation, but we could enjoy all of the fee's benefits. Ask and they might waive the fee. We still were allowed to use all of the fee's benefits. We really liked the free cocoa and cookies each evening!
The location is hard to beat! it is true, you do not need a car! Close to everything, but tucked away enough so you are not keep up at night by the late party crowd. The ski valet at Summit Sport was ultra convenient. Just turn in your skis at the end of the day, hit a place for a little après ski (we loved the Irish pub at the Pan Pacific), return to the hotel, hit the Jacuzzi, change for dinner and walk to your favorite restaurant in the village. We loved Sushi Village, the Old Spaghetti Factory, and Black's.
(TIP: Be aware that there are a lot of stairs to climb in and out of Summit sports for the ski valet. Hard to do sometimes in ski boots!)
(TIP: It was our first time at Whistler/Blackcomb and it took us a few day to figure out that you can download the gondola at the end of the day. These mountains are huge and sometimes at quitting time it was hard to ski through all of the slush and crowds at the bottom of the mountains at the end of the day. Download the gondolas and save your knees! Both Whistler and Blackcomb gondolas are close to the Hilton.)
Have a great time! You will not be disappointed!
We just returned from a 6-night staying using our Hilton points. We had an excellent time. We were given an "upgraded" room with a fireplace and a large bathtub with jets. All of the linens, carpet, etc. seemed new and fresh. We tried the fireplace one night and it was too much smoke - room needs a fan or something to suck up the smoke. Location is great - just feet from lifts - with ski valet downstairs in sports shop for skis and poles. Lobby is very nice as is the restaurant. Gold status gave us coupons to use for the cold buffet. We could "upgrade" for $6 pp for the hot food. Spa was also nice - although small. I had a facial which was excellent - no main changing room though. Hotel charges a "resort fee" of about $25 per day. Gold status got it for $12 per day. Doesn't seem to include very much - it seems to be just another way to increase prices. Overall though, we were very satisfied - great way to use our points.
Nicely renovated hotel in good location
I have stayed at this hotel twice since it has been renovated. It is very well located, right next to the Whistler gondola and right in the heart of all the action. The rooms have been beautifully redone. The pool was nice too, as well as the hot tub! The rooms are very large, even by Whistler standards, and the buffet breakfast was delicious. It was included in our room, but I think it was only around $10, and that would be an amazing deal! Of course, you don't want to eat a huge meal if you are going skiing, but it was great.
I found the room to be quite except one night, when there were people outside (smoking I assume) on the balcony next door to ours. While they were out there, it sounded as if they were in the same room as us, but then they went back inside and could no longer be heard through the walls. Overall, I would recommend this hotel to anyone going to whistler, if you can find a good deal!
Not worth the money
We paid over 200$ for our night at the Hilton and it was not worth it. The walls are so thin we could hear the TV from the room next to us. We had to call the hotel operator because we could not sleep. Don't you expect a quiet stay when you pay that much money? Also the hot tubs are so smalls it does not take much time you fell a little too close to the guy next to you! Go to the Pan Pacific instead!
Great Stay at the Hllton Whistler
Just finished a 5 nite stay at the Hilton Whistler Resort and Spa. We all in all had a very nice stay but there were a few kinks along the way. We arrived and were able to upgrade to a suite in the south tower. Our room had a bedroom w/ a king bed and large closet but little drawer space.
The common room had a full kitchen w/ big counter, a table for 4 and a big enough living area w/ 2 big chairs and a pull out sofa. Our 2 girls slept in the pull out and were very comfortable. We also had 2 TV's which is nice for the kids. The room was nicely appointed but I would agree w/ another reviewer that the light is very dim. There wasn't enough drawer space at all but a small hallway that led to the room next door was a great destination for boots, gloves, hats and my kids suitcases. The bathroom was also very clean and nice.
We also had vouchers to use the Cinnamon Bear grille for breakfast and the service was good. All the staff was very friendly and really enthusiastic and the buffet was always clean and well presented.
The ski valet was very convenient and both Gondola's are literally steps from the hotel and ski shop. I think that the hotel location is really top notch especially with small children as the ski equipment is heavy for them to walk a long way.
The concierge was very helpful with us, our children and dinner reservations. She was most friendly with my children and they really liked her a lot!
We did use the outdoor pool and hot tubs and they were great. WE did not use the spa which is still under construction but only b/c we were on the slopes most of the day.
The kinks that I mentioned earlier were that there were no working ice machines in the south tower. Also our TV did not work at first but the staff quickly had it replaced. The breakfast servers seemed understaffed at times. But the staff was so nice and accomodating that all of these problems were either resolved immediately or the staff tried to make it up to you in some other way. Really the staff was super across the board.
We started talking about next year's stay at the HIlton Whistler resort and Spa on the way home!
Great hotel and location!
The Hilton Whistler is definitely worth the stay. We recently stayed at the Hilton Whistler for 5 nights in early Feb '06. Other than a few minor issues, we thoroughly enjoyed our stay. The location is awesome! It's located in the Main Village, just steps from the Whistler Gondola. Although we had a car, there was no need for it or even the shuttle. The valet did seem a little put-off when I moved my car from valet to self-parking. Self-parking is $20 a day and valet is $24 a day. Since the car was just going to sit, I figured why not save a few dollars.
We were pleasantly upgraded to a Junior Suite on the eighth (top) floor that came with a small kitchen and fireplace. The view of the mountain was exquisite. It has a real wood burning fireplace, unlike the self-enclosed gas-log fireplace that our friends at the Westin had. The hotel furnished two firelogs (something similar to Duralogs) everyday. The kitchen had a stovetop, refrigerator, sink, dishwasher and microwave. We didn't really use the kitchen, but it came in handy one night to eat some of our leftovers from some of the great restaurants located in the Village.
The Junior Suite did not have much drawer space, but there was a linen closet that worked out well. Besides the normal hotel size closet, there was an additional spacious closet too. But it is just an empty closet without any clothes racks. We stored our empty luggage and ski boots in there.
The ski valet (which is included in the mandatory resort fee) at the Summit Sport is great. It's pretty much connected to the hotel and you just leave your skis with them at the end of the day and pick them up in the morning. If you want to leave your boots with them, it's a daily five dollar charge but they'll put them on a boot warmer.
Two issues with the room were the lighting and heater. The room definitely lacked in lighting. It appears that the existing lamps in the room didn't have strong enough light bulbs to sufficiently light the room for any reading. Also, the fan on the heater constantly ran. The heater did a great job of keeping the room at a steady comfortable temperature, but the only way to turn the fan off was to completely turn the heater off.
This hotel was recently remodeled. It was a Delta Suite previously. You could tell it wasn't a completely makeover, but it was done very nicely. The TV in the room wasn't replaced and my issue was the picture wasn't great, but there was no place to plug in my video camera. I wasn't able to view the videos that were shot on the mountain that day, except through my video camera.
The room comes with two robes and slippers. We wore them down to the hot tub. I was a little apprehensive in wearing the robes. But when I saw others doing it, I felt right at home. There are two small but nice hot tubs (one outside and one inside). Also a heated outdoor pool, exercise room and sauna.
The hotel spa wasn't quite completed, so my wife had a sports massage in a temporary converted suite. My wife said that it was one the best massages that she has ever received. Guests of the Hilton get a discount also.
We were also given breakfast vouchers for the Cinnamon Bear Restaurant located in the hotel. The vouchers said for Continental breakfast, but the breakfast consisted of a buffet with a bit more than just Continental. It was very nice. The host, Agus, greeted us on the first day and from that day on he greeted us by name. Everyone at the Cinnamon Bear were very nice and service was great.
Our experience with Concierge wasn't great. When we inquired about a restaurant for dinner, it seemed our knowledge of the restaurants was a little bit better than hers. She pulled out an album with menus and proceeded to flip through the restaurants with no real recommendations.
After our trip, my credit card was charged an additional $125 which is the mandatory resort fee that was not included on my hotel folio at check-out.
Even with my few issues, we will most likely be staying here again.
My husband and I just returned from Whistler. We loved everything about this hotel. The staff, rooms, and food were excellent. The valet ski service made the skiing experience easier. The hotel location is superb!! This hotel is just steps from the gondolas for both mountains.
It is also right in the village close to many great shops and restaurants. We didn't need to use our car. The sunny weather, beautiful slopes and this great hotel made this vacation absolutely wonderful!!
Excellent and then some more!
This was my second visit to Whistler Village, but my first at the Hilton. The renovations are fantastic, nothing has been spared.
We stayed on the 7th floor, overlooking the mountain in a deluxe suite. I was totally impressed with the room, the beds, room service, the quality of housekeeping and the proximity to everything. The ski valet at Summit was an extra bonus at the end of a big ski day. Included in the room price are free fire logs, free local calls, free hot chocolate and cookies between 4 and 5 pm, daily newspaper and the best of all....free local shuttle within a 10km radius. The concierge are very very hospitable lads.
I would however note the following. The rooms are excellent and very spacious, but still a little too small if you were considering 4 adults to the room (we had 2)
I also paid approx $40 AUD extra per night for the deluxe suite (which is in reality only a bigger kitchen) and really did not use it at all. With a quality meal in the village costing around $20 a head it was not worth the difference, and to be honest who wants to cook after a hard day skiing??
Hope this helps someone else.
I would most certainly return.
Tough to find a better location
The Hilton Whistler resort has just undergone a massive renovation program and the results are spectacular. We have stayed in Whistler previously but wanted a prime location this time and we found it. Located just 50m away from the Whistler and Blackcomb mountain lifts, this place is just so convenient. Ski concierge also helps to lighten the load at the end of the day.
We stayed on the 6th floor and had a view of the mountain. The rooms are oversized and spacious for hotel rooms - ours even included a kitchen and wood burning fireplace. The beds are to die for. A trip to the outdoor heated pool and spa was essential to wind down at the end of a hard days skiing.
The food at the hotel restuarant was great and reasonably priced in my view with main meals between $20 - $30.
There were a few problems with TV reception and the lifts when we were there - all due to the recent renovations. (the hotel was not fully open while we were there).
Staff were always pleasant and helpful. Shops and restaurants were all only a short stroll away. We also visited the movie theatre/games arcade during our stay with our kids.
On-floor self serve laundry facilities were also a bonus in my view.
A onsite health spa will open shortly I believe and this will no doubt further enhance this hotel and one of the top places to stay at Whistler.
We all hope to return one day.
Hope this helps!
Just spent Christmas in Whistler and visited the restaurant and lounge-"Cinnamon Bear" in the Whistler Hilton and really enjoyed the wonderful atmosphere around the fireplace in the comfortable lounge chairs then a fabulous meal in the restaurant-great service and a lovely dinner!
TripAdvisor Reviews Hilton Whistler Resort & Spa
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