The Embassy Row Hotel
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Historical Traveler Reviews The Embassy Row Hotel Washington DC
Great service and room at the Hilton Embassy Row
Having read the reviews for the Hilton on Embassy Row it was with some trepidation that I booked to stay here.
There don't seem to be too many Washington DC hotels that get rave reviews and I didn't rate the Hamilton Crowne Plaza, so, the Hilton it was.
They did not disappoint. I booked an Executive Room on the basis that this must be better than a standard room and given the other reviews posted here thought that would be a better bet.
It certainly turned out that way. As a Gold VIP Hilton Honors member I got upgraded to a fantastic suite along with lots of other goodies such as free breakfast and some drinks.
However, that was not what impressed me. All the staff that I encountered were unfailingly helpful. This was in stark contrast to the Hamilton Crowne Plaza where service seemed to be a foreign word and concept.
The room as a suite was lovely. The bed had no bugs and was clean, warm and welcoming. It might need a bit of paint due to some wear and tear. However, I would defintely stay here again.
It only looks nice from the outside - BEWARE!
For a Hilton, I was quite surprised. We were in our first room for all of 5 minutes before we switched because the television didn't work and neither did the telephone. When we got to our second room, it was was small and cramped with barely enough room to walk 10 steps in any direction without bumping into something, and it was run down. The bed was the most uncomfortable I've ever slept in. There were two swinging (saloon type) doors at the opening of the bedroom area and one of them was totally broken with several pieces of wood missing from it. (When I say several pieces of wood, picture a shutter on a house with several of the pieces of wood missing, causing a big see through hole.) There was a hole in the wall under the picture next to the bed, too. The bathroom was tiny and the shower curtain wouldn't even close all the way because the sink was too close to it. The corners of the walls looked like my rabbit got in and chewed them up....they were pretty banged up. Of course, upon letting management know this, they had someone go in our room, while we were out in the daytime, and take the door out of the bedroom! That made it look a lot better! Not. Interestingly and a little disturbingly, they did not let us know someone was coming in to take it. The t.v. in our second room would not let us order a movie - not that we couldn't, but the actual channel/cable did not work. It had to be replaced. The "sorry for the inconvenience" gift was a piece of chocolate (literally, A single piece) left on the desk. Yet, nothing said about the other inconveniences.
Just like a prior review, the rooftop pool was still closed for emergency repair. Lovely.
The breakfast buffet - A $32 (and some change) for two RIPOFF. The restaurant is overpriced. When I went to get a pitcher of iced tea on Saturday afternoon, a waiter there told me that he had tea but that I could not purchase it unless I went upstairs and ordered room service. What a crock!
I can't believe what makes Hilton believe this is a 4 star hotel. It's no where close. At best, I'd give it a 1.5 -2 star. I've had bigger, better, cleaner rooms at the Econo Lodge - at a fraction of the price.
The parking price? INSANE! $25 a night! However, I didn't even notice this until I went to leave. Evidently, upon check-in, they forgot to charge us. When we went to get our car from the garage, the man who screeched through with our car told me he didn't have any record of us paying and that we owed $50, to be paid at the front desk. Well, I had already checked out! They didn't remember to charge me. So, when I complained about this, the manager said not to worry about it. That was very nice of her.
The best I can say of this hotel is that the bell guy, the concierge, and the manager on duty when we checked out were very nice. Unfortunately, that doesn't make the hotel worth the unpleasant stay.
$25 per day to park? I heard my wheels screeching from the basement each time I went to check my car out at the vallet. Plus $3 tax on the parking fee to add insult to injury?
Unfortunately booking a trip through Hotwire means that you find out your hotel after you pay, and I didn't know about the ridiculous parking fee until after I was locked in. What I saved through Hotwire I lost with this parking fee.
So we decided to make the best of it, and after all this was a "four star hotel." What a joke. Once we drove down to DC, checked in, we changed into our bathing suits and headed for the pool that was advertised; a rooftop pool none the less! Stopping on floor 9, we found that an entire pool renovation was under way.
This was the second big disappointment. So we headed back to the small newly refurbished room with a combination of nice furniture and cheesy updates. I would rate the hotel at one or two stars, and their rating of 4 was a joke.
No pool, a little cheesy lounge, small room, we soon headed out to do some sight seeing. This hotel is downtown but don't think it is close to where you want to go. If you're going to the museums, you better be in great shape or take the Metro. The Metro is close, but taking the Metro defeats the purpose of staying downtown.
I usually stay in Crystal City VA, and take the Metro. In fact you can stay at a nicer hotel in the outskirts and hop on the Metro to get downtown which will put you in a newer, nicer, cleaner, and less expensive hotel and hopefully you show up and the pool has water in it.
One last thing. I asked for a view so the desk guy put me on the side facing downtown on the third floor. I got to see a few 4 story buildings and a CVS! There is no view or advantage of staying in this hotel.
Stay Somewhere Else
Having just read the June 30 review from the other San Diego resident, I have to agree with his assessment. We stayed four nights last week at this hotel.
The hotel is obviously VERY old and needs a lot of refurbishment. The pool was out of service for "emergency repairs" -- a factor that would have caused us to book elsewhere had we known. Service is spotty and somewhat unorganized; rooms are VERY small and cramped. Avoid this hotel if possible: there is little incentive for Hilton to improve this hotel given the demand for rooms in the DC area.
Carpets are stained and old.
Fitness room was unbelievably stuffy and lacked airconditioning -- a little fan in the room didn't help. Hotel restaurent serves decent breakfast buffet in morning (included in cost if you book package) and dinner food was great though, as usual, high-priced.
I would definitely recommend against staying at this one... not up to Hilton standards.
Worst Hilton Ever
This is the filthiest & worst Hilton I have ever been in. I have stayed in Hiltons all over the world and have never been dissappointed. For the price, the quality and value Hiltons give are great (their not Hyatts or Ritz-Carltons, but good hotels). So when I booked the Embassy Row Hilton, I thought it would be an ejoyable stay. It wasn't.
The hotel is in a great location, but needs refurbishment. The room was filth. It had been made up, but there was dust every where. The bedding looked 10 years old. The furniture worn. The carpet stained and worn. If I didn't know this was a Hilton, it could have been a low grade Motel 6.
Although a great location, don't let the Hilton name fool you on this one. I would not recommend this hotel, especially for the price.
Everything I expected
On a sold out weekend in DC, I just had to stay in the area and lucked out with a reservation at the Hilton. Having read the reviews here, I was very careful to look everything over when I checked in. I had a perfectly acceptable room, clean and well laid out. The only complaint was a noisy air conditioner fan that could not be lowered, it was off or on only. The sheets were totally clean and the service was everything I would expect for a Hilton. The drapes that seemed to be missing in other reviews were in the very corner of the windows, I suppose in their exasperation, the other reviewers missed them. My 2 requests at the front desk were immediately attended to. The bell man was taking care of a large group of people, and a front desk person jumped out with luggage tags and took my bag from me so I would not have to wait. I'm happy to say that the bad comments here seem to be just bad luck rather than a general lack of service at this property.
Excellent Value for the $$$
Checked in and was informed two non smoking beds were not available, when I called the previous week before to confirm this. Lesson- Always get the name of the person you spoke to. I did, and they immediately upgraded us to a suite with a full changing area, large couch, and beautiful bathroom facilities with isolated makeup area, bathroom area, and shower. Great location, close to Metro. Hard to go wrong
TICKS in our beds!!!
I don't even know where to begin...My family went to bed, and I decided to take a walk before going to bed myself. Boy is it a good thing I took that walk!Prior to turning off the lights in the room, everything seemed to be normal. But when I returned to the room after my walk, and switched on the light, I found ticks - dozens and dozens of them - swarming the both beds!!!!!!!!I screamed and everyone woke up and shot out of the beds, but it was too late - the white sheets had several fresh (wet) blood marks. Thankfully, my family was in bed only 2 hours max. before I got back from my walk and noticed Hilton's infestation.As if the ticks weren't bad enough, the way the hotel handled the situation was nothing short of disgraceful!As my family was packing up our luggage, I rushed down to the front desk and asked to please speak with the front desk supervisor. Eventually, the manager appeared and asked what the problem was. Apparently she is accustomed to seeing a glass full of ticks, because when I showed her the glass of ticks I had collected as evidence, she glibly replied, "so do you want to switch rooms"?This was our first night at the hotel...the time was now 11pm and we had checked in at 5pm. She told me that a guest had just checked out of that same room earlier in the day, and if the room was contaminated then, the guest would have noticed. Perhaps most insulting was when she implied that the entire situation was my fault, as if I must have brought the ticks with me since "clearly" the room wasn't infested earlier in the day...(a conclusion she came to simply because the last hotel guest didn't notice the ticks).By this point, my blood is boiling, and I told her that should I not have gone on a walk, my family would not have noticed the ticks either! Your normal hotel guest turns out the light and goes to sleep without examining his bedding. I happened to come back to the hotel room some 2 hours after my family went to sleep, and that's when I noticed the ticks crawling all over BOTH BEDS! Her final diagnosis of the problem (without so much as offering to come view the room herself) was an emphatic rebuttal that the hotel does not have an infestation problem, and that the ticks must have all come from the laundry company, embedded in the sheets. That would make a terrific story, if it weren't for the fact that there were adult ticks, baby ticks and every size tick in between. Clearly, these ticks were breeding and thriving in our hotel room! The front desk manager then told me that she would send up a porter to collect our bags and move them to a new room. She then offered to comp. our breakfast the following morning and bid us goodnight -- all without so much as offering to come up to the room. A few minutes after I got back to the (infested) room, there was a knock on the door. It was a little house cleaning lady. Thank God she had no qualms talking frankly with me, because through her I learned that the front desk manager did not believe my story, so she sent the house keeping woman to verify it. I actually got that impression from the front desk manager as I explained the problem to her down at the lobby. She just looked at me with this glazed expression, which indicated to me I was a low priority to her and she wasnt about to remediate anything. The house keeping woman (who by the way would make a better manager than the idiots they currently employ) agreed with me that the front desk manager should have come to the room immediately - before anything else was done. I wish I would have had film in my camera to take pictures of the beds. Words cannot describe how many ticks were crawling all over those 2 beds. Like I said, there were baby ticks and adult ticks, and every size in between. They were crawling all over the pillow cases, in the blankets, under the sheets, etc. I lifted up the mattresses to show the house keeping lady the root of the problem. Faint of heart, don't read on... If you can picture overturning a log or rock in the forest and seeing all the critters under it, that is what it looked like when I lifted up the mattresses! There must have been 100 ticks under each bed, clinging to the mattress and climbing all over each other. I'd say in all, we must have had 250 ticks between those under the beds and those in and on the beds. I was just fit to be tied, and I called the front desk manager back to demand she get up to my room and inspect the problem herself. By the time the front desk manager arrived, we had invited every hotel guest who happened to walk by into our room, to check out the infestation. I thought that maybe if I created enough excitement among the guests, the management would pay some attention to this serious problem. Boy was I wrong. When the front desk manager came into my room, I showed her the problem, and she still had this lackadaisical stare. I don't know what type of drugs she was on, but that's the best I can figure, because any other person would have been highly fazed by something of this magnitude. Again, she said the ticks must have come in with the sheets, because she'd never seen anything like this before. I told her that I felt she didn't believe me about the problem, nor did she realize the severity of the situation, because if she had, she would have some up to the room immediately. She actually had the audacity to tell me that she was in the middle of a "pre-shift" meeting with the night manager when I came down to the lobby, and that she had to finish that up. I guess employee meetings take priority at this hotel over guest problems. I think guest catastrophe is more like it. To cut to the bottom line, we were moved into another (equally small) room 1 floor up. the front desk manager apologized and bid us a final farewell. There were no ticks in our new room, at least none that we found.Here's my bottom line: The front desk manager should have, at the very least, come to my room to personally address the problem. I would have also expected her to roll out the red carpet in terms of making it up to us. What did she do? She comp'd us a buffet breakfast. My God, I've been comp'd more than a breakfast when my newspaper failed to arrive at my doorstep at the Hyatt! Rather than take care of a bad situation, the manager at Hilton Embassy Row, Washington D.C. created a disaster. I will now be making a recommendation to my corporation that we re-evaluate our relationship with Hilton Hotels...all based on this woman's failure to address a catastrophe. My family will be going to the doctor to determine whether anyone was infected with lime disease as a result of being bitten by the ticks. Hilton really dropped the ball this time, and although I realize it's only 1 hotel out of >700, the name Hilton now carries a very negative connotation in my mind. I am easy to please. When I discovered the ticks, I figured I'd leave it up to the hotel to determine how I should be compensated. I'm sorry, but a free breakfast falls markedly short, even in my books. And coupled with an impotent, even offensive manager, I feel like I've been severely abused. STAY AWAY FROM THIS HOTEL, whatever you do! And you may just want to check your sheets before climbing into a hotel bed next time!
Smallish rooms but not bad
The rooms are pretty tiny in this hotel. Bathroom is cramped as well.
Other than that, a pretty good experience. Front desk was very attentive.
Luxury At A Decent Price.....
An excellent hotel, steps from lively Dupont Circle and the Red Line Dupont Circle Metro stop. Spacious rooms, gracious staff, luxurious surroundings (marble, flowers...). It's small, so there is never the "mob scene" feeling that one can get at larger hotels- it's a nice oasis among the DC hubub. In summer take advantage of the roof - top pool and deck (with bar) for sweeping views of Georgetown and surrounding areas. Get a room on the Mass. Ave side - you'll get prime views of Embassy Row (Indonesian Embassy, etc.). Check around for bargain rates - you can bask in luxury for not much money if you shop around a bit. Nice restaurant, too....
TripAdvisor Reviews The Embassy Row Hotel Washington DC
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