Hilton Vancouver Metrotown
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TravelPod Member ReviewsHilton Vancouver Metrotown Burnaby
Honeymoon night #1. The hotel was great as well as the service and the breakfast the next morning.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Vancouver Metrotown Burnaby
Good for business traveller
Spent 3 nights here -last minute booking, making trip to attend funeral. Got charged 165 a night (AAA rate)which I thought was steep considering the room was simple with no special amenities. Bathrooms: No heat lamp, shower took a long time to get warm,no magnifying mirror, no bathrobes. Room was quiet and clean (two Queen Beds)Beds were comfortable. Walking distance to skyway and mall. Asian market/food court adjacent. Full service restaurant. Breakfast for 4 came to $65 Free parking in Garage which closes at midnight but can get opened thru front desk.
Good location to chill out
Chose this hotel before joining a cruise. Good location close to shopping mall and cinema. Only $8 pp ( daypass) to Downtown Vancouver on sky train. Food good and staff very helpful. Have children's menu
If you want to chill out or get ready for a cruise, worth looking at. Stay downtown if you want to see a lot of Vancouver.
I chose this hotel because I had a day between one leg of my travelling and the next, and wanted somewhere nice to relax without spending too much money. That's exactly what I got. The hotel was nice, the service was excellent, and parking was free (this is becoming a rare thing in city hotels!)
The location is suburban, adjacent to the Metrotown shopping mall. It is hardly a tourist mecca, but the skytrain is there for a fairly easy trip into the downtown area of Vancouver. If my purpose was to see Vancouver as a tourist, then I woud recommend staying downtown. However, if you are after a really nice hotel at a good price for some R and R, then this isn't a bad place to find it.
We stayed at this property for three nights just this month. The rooms are large and the beds and pillows are very comfortable. The property is very clean. The decoration of the rooms as well as public areas of the hotel can be characterized as bland, simple and minimalist, not up to a four star hotel. The hotel staff, however, is extremely courteous and helpful and they make you feel very welcome. The hotel is located in a nice suburban area close to shopping centers and some fast food outlets. This diamond needs a bit more polish.
We stayed here for 3 night in June and it was great.
The room was large and clean.
When you look for a cheaper place to stay outside of downtown take the Hilton. The hotel is across the Metrotown Mall and the Skytrain. So you need no car to reach Downtown. We would stay here again.
My family and I stayed at the Hilton Metrotown for 2 nights in early July.
We were very impressed with the hotel staff. They were very polite and professional. All of our requests were met with a smile. We were even provided with a free rollaway bed for our child!
Upon checkout, the desk clerk asked where we were visiting next. He gave us discount coupons to use when we got to our desitination compliments of the hotel.
Underground parking was free!
The hotel is connected to the Crystal Mall. This is an Asian influenced mall with a variety of food stores and restaurants. Across the street is the Metrotown Mall. This is a huge place with all the well-know stores represented. Lots of shopping opportunities. The mall is also connected to the skytrain station. For $7, our family of 2 adults and 3 children, took the train right downtown to Vancouver's harbourfront to see the cruise ships. The trip took about 20 minutes one way. The train appeared clean and safe. We were told to be wary in the evening because it passes through the eastside of Vancouver where some undesireable people may be hanging around the station.
Our room itself was clean and bright. Good quality toiletries and comfortable bed.
The only complaint we had is the size of the pools. There is a narrow, shallow lap-pool, a tiny children's pool, and an average whirlpool. All are located on the roof of the third floor. It is over the fitness centre and difficult to find. It is only accessed up some stairs after going through the fitness centre. Towels and chairs are provided, and although the water was nicely heated, the weather was too cool outside. The lap-pool's size would only fit 1 person at a time, and the kiddy pool would be crowded with only my 3 kids.
Other than the pools, this hotel is first rate and we would stay there again when in Burnaby.
Hilton Metrotown Burnaby A Very Good Hotel/Staff
My wife and I had a wonderful stay at the Hilton in Burnaby. The room was exactly what was promised to us by their front desk lady who made our reservations -- a delightful, professional person ! The staff was professional and courteous; room service and service in general was outstanding. The location is around a "family environment" and very safe; we took an evening walk in the park and around the block without fear. The Mall is across the street and very convenient. Keep up the excellent work folks; we'll definitely stay with you next time again !
The Hilton Metrotown was a very clean, new, comfortable hotel about 15 minutes away from downtown Vancouver. If you want to get away from the "city" this would be a fine place to stay. Feels neighborhoody and there's a mall nearby (which I never found, but heard about from hotel staff). The underground parking was convenient and FREE which would be unheard-of for a downtown hotel. There's not much to "do" in this hotel, but if all you need is a clean room and a comfy bed this is the place to be.
Not 4 Diamond
I had heard decent things about this hotel, which is rated as 4 diamonds by CAA/AAA. The hotel is in Burnaby next to Metrotown, a large shopping complex. It is a less than a 5 minute walk to the Skytrain. I rented a car from Hertz at the Westin Bayshore and drove out to the Hilton as it was easier with all the luggage. This also allowed me an easy transfer to the airport the following day. Self-parking in the garage is free. It was 26 degrees as I arrived at the hotel, unheard of temperatures for April
Check-in was pleasant enough and I was provided with vouchers for a continental breakfast buffet and an evening snack at the bar (Honors Gold benefits). I was also advised I could use the lounge on the 18th floor but that there would be no staff there as it was the weekend. The lounge is nice with a huge big screen TV and a computer with internet access. I was upgraded to a corner suite on the 15th floor. There was a great view of Burnaby as well as downtown Vancouver and the mountains!! This was very nice. The suite felt a bit compact but did have a full size sofa and a chair as well as a desk. One TV in the living room as well as one in the bed room. There was a mini fridge as well.
The bathroom was a standard mid-level hotel bathroom with a VERY squeaky door. Had I been staying for longer I would have asked that this be fixed. The amenities were what I believe is standard for Hilton, nothing special or extra because it was a suite - not even hand cream. No bathrobes either. The pool and fitness room were very disappointing. There is a narrow lap pool and a VERY small Jacuzzi, both located on the 3rd floor, outside. Both are open year round. The pool area is quite spartan and there were no towels there. Access is from the 2nd floor, through the fitness room and then up a grey painted utility staircase with inadequate signage (this was actually a problem in more than one location). The fitness room has a few free weights an old, poor quality treadmill and an antiquated elliptical - not what one would expect. Fortunately I already had my run for the day! There is also a weed infested vacant lot next to the hotel - really not what one expects from a 4 diamond property.
Before driving to the airport I had Easter Sunday brunch at the Crystal Grille restaurant at the Hilton. I had made reservations the day before and applied my breakfast voucher ($7.95) to the $27.95 brunch. The brunch was quite good; not superb, but okay. I had hoped for sushi, it being Vancouver and all, but I guess not. I did find it mildly shocking that I was asked to move (literally with fork in hand) so that they could accommodate a party of 6 with reservations. I agreed to be moved but thought that in a decent restaurant, no one would dare even ask once one was seated and in the middle of eating. Bad move Hilton. To be fair, the manager did apologize at the end and actually took $10 off the bill. I later discovered that my folio was adjusted further after I had left to remove all charges for the brunch. I had not asked for this, nor was it expected. The source of the problem should not have happened in the first place.
Good Location, Large Room, Friendly Staff
Spent part of Christmas holiday here. Chose the Hilton because of location next to Metrotown and near to the in-laws. Room Spacious, clean and well equipped on the Hilton Honors Level. Great view from the 15th floor overlooking the mall, all the way to the Fraser River and beyond to the Gulf Islands, and Mount Baker. Fun to be connected to the Crystal Mall, very unique Asian shopping experience in the heart of Burnaby. Breakfast at the hotel average, Dinner was very nice with good taste and pleasant presentation. Since we had lived in the area for a number of years this was a good choice for us, since we had a rental car. Would not choose the Hilton if I was a tourist since it is a wee bit far from downtown and the tourist spots, but being next to Metrotown was nice for shopping. Overall good experience, a typical business class Hilton, pleasant, super spacious room, all the amenities we needed....above average hotel and experience.
TripAdvisor Reviews Hilton Vancouver Metrotown Burnaby
Travel Blogs from Burnaby
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