Excellent Stay

Stay at several hotels all over the UK so thought I would sample the new Hilton at Tower Bridge whilst in London. Modern hotel with excellent facilities and friendly staff. Lots to do in the local area. Will definitely be staying again!

Very good hotel

In the price range this is one of the best hotels in London I have stayed in. It is in quite a good location for business, just a short walk to Tower Bridge. There is a pleasant shopping and dining area very close by. I got a better rate from the hotel's own website than quoted by other websites.

I only had a basic room but it was large and well appointed. The bathroom was lovely, the bed and pillows were very comfortable and the linen was soft and impeccably clean, as you would expect from Hilton.

Room service continental breakfast was good too. I requested a fruit infusion instead of the tea on the menu and they sent me four packs in two different flavours. I had no problem with service at all; the staff were all polite and efficient.

I would not hesitate to stay there again.

Nice, modern hotel

Just come back from a one night stay at the Hilton Tower Bridge. It's in a good location (London Bridge tube station 5 minutes away) with London Bridge, Tower Bridge and The London Dungeon all close by.

My room wasl spotlessly clean, modern and very comfortable. Check in/out was quick and friendly.

I was there for work and the hotel easily accomodated approx 150 of us for a drinks reception before we moved on elsewhere.

Wouldn't hesitate to stay again.

Good location

Near Tower bridge and London Bridge tube station, it's a new hotel in a good location, pub and cafe's opposite, restaurants at Butler's Wharf just a ten minute walk along the Thames path.

Check in was well organised. Our room (802) had a side view of the river and was a good size and very comfortable. It was a little close to the lifts though and although there was no noise from people the sound of the bell could be a bit offputting to a light sleeper. A room a little further down the corridor would easily cure this.

On arrival we only had one towell which was rectified with a phone call. The next day we were out of the room from 9-5 but the room was not cleaned. A note was later shoved under the door whilst we were sleeping. I would expect better from a Hilton.

Overall it was ok for the price we paid (£100/night) but I would not be happy paying full rate given what appears to be problems with the housekeeping.

Fabulous weekend

Myself and 3 friends have just returned from a fabulous weekend at this hotel. The rooms were lovely and a good size, the decor was very chic throughout and the staff really helpful. We rang down to houskeeping one night for more tea bags and they were brought up to the room within 10 minutes. Breakfast was lovely and if you fancy something that is not out, just ask - we asked for poached and boiled eggs and they were delivered to our table within 10 minutes! The hotel is in a lovely area and we felt safe walking about at night. There are a few shops in the area as well as a couple of pubs and a few restaurants. It was nice to walk along the quayside at night and Tower Bridge looked lovely all lit up. The hotel is also very convenient for the tube and buses. Overall I would have no hesitation recommending this hotel to anyone!

Faultless service, great location.

My wife and I stayed for the weekend on our wedding anniversary and had a great time. We were extremely impressed by this stylish hotel. The service was excellent! The staff were without exception friendly, helpful and very attentive. The room was great, very modern but comfortable, nicely lit, and cozy. The bar had a nice relaxed atmosphere, great decor, good music, subdued lighting, and comfortable seating. Ashley, the bartender was great. I set him a few cocktail challenges and he came up with the goods every time. The waiter service was perfect, they never left us hanging around waiting for attention, either in the bar or the restaurant. We were even complimented on the way we looked by a female member of staff who happened to be in the lift when we were on our way out to the theatre. The Thames Embankment and Tower Bridge are only a short stroll away, and the Tower of London just over the river. It is handy for the Tate Modern, the Globe Theater, H.M.S Belfast, and the London Dungeon. Can't fault this hotel at all. We will definitely be going back!

Great decor but average service

I stayed here for a conference which was venued at this hotel recently. At first glance, the building is really nice and the interior is great. However during the stay I experienced a number of problems which should be a warning to anyone else staying here. I reported each of these to the duty manager and the response was basically a shrug of shoulders and a weak apology.

Firstly, I asked to borrow a mobile phone charger which I thought is normally kept as standard at most hotels. I was told they don't keep such items. Fair Enough.

More importantly, the breakfast begins at 6am, I normally have my breakfast a little bit earlier so I asked if I could have a cold breakfast (just a glass of juice and a muffin/croissant) at around 5.30 or 5.45. The manager said she would ask the Chef. Later on that night I got a letter through my door (oh, and a voicemail) saying they couldn't fulfill my request. Now, I fail to understand why I can order pizza, pasta, wine, sandwiches off the 24 hour-menu but I cant get breakfast 15 mins early than advertised. If hotels like to pride themselves on customer service then these are the little things that count.

A friend of mine contacted me on the hotel phone and he had to ring 3 times to get through. The hotel denied I was staying there, then he rang again and they denied that the room number existed, only the 3rd time when he rang and was a bit forceful, he got through.

The shower was leaking, which never got fixed.

Finally, the last day of my stay I got a quick-check-out bill through my door. I'm teetotal, so I'm sure you can appreciate how surprised and angry I was to see 7 GBP charge for a bottle of Jack D from the minibar. I complained at reception and they doubted my claim and said they would have to send someone up to check the room. Obviously they then realized it was a mistake and let me check out (no apology this time though).

As mentioned earlier, this was all reported to the duty manager, so if Hilton are reading this, check your records guys, customer service is all about going the extra mile. After all these problems, I cant find a good thing to stay about this hotel, so stay away.. At 210 pounds a night, I'm sure you can find a better place to stay..

Oh, the irony is the conference also had a presentation from someone from the top brass at hilton, and they actually mentioned the popularity of sites like TripAdvisor and how important they are in a Web 2.0 environment!

Stunning Hotel & Perfect Service

Just came back from the UK and stayed for a weekend while in London at the new Hilton Tower Bridge. This hotel is amazing, so convenient to getting around the city. Our kids really enjoyed the London Dungeon just down the road. Closest tube is London Bridge and was easy for us to get back to Heathrow via the tube and heathrow express. Restaurant was great, and really friendly service.

Excellant hotel

We have just spent two nights in this hotel and thoroughly enjoyed our stay. My husband is a gold card holder so we were upgraded to an executive room which gave us use of the lounge. This was not as good as those we have experienced on the continent but it was lovely none the less with a terrace which can be used in the summer. Our room was large by London standards, very modern and very clean. The bathroom had a separate large walk in shower. We ate in the restaurant on the first night as it was part of our weekend break rate. A choice of three dishes for each course and the food was really nice for a set menu. Service was rather slow but I think this is mainly due to teething problems the staff were very helpful. I would definately recommend this hotel, it is only 5 minutes from the Tower of London and a similar distance to the boats, buses and tubes to take you across London. The area appeared to be very safe but was quiet with no major road - excellant hotel.

Nice Experience

Stayded there for one night in Sept'06.

A brand new hotel which had open for business just a day or two earlier. As expected some teething issues found. Extremely minor issues though, such as check-in taking longer than normal and a maintenance hatch for plumbing being open in the room. So it worked surprisingly well.

Probably the biggest "regular room" I've seen in any London, certainly big enough for my needs & usage so no need to upgrade into an executive room. Room had a modern design with work table, additional small table, a couple of chairs and a small LCD TV. Window towards the river, could just see Thames & H.M.S. Belfast between the buildings.

Didn't use restaurant in the hotel, so no idea what's it like. Lobby bar too modern for my taste, lacked any coziness. But plenty of pubs in the neighborhood, so no problem there.

Quiet environment (no major roads nearby) and good sound insulation in the room. Neighborhood is nice, it seems majority of buildings nearby are either completely new or totally refurbished. Also great pedestrian area by the river.

No WLAN in the room (at least not in my room). Somewhat noisy AC fan and occasionally also the mini bar fridge was making funny noises.

Nice new clean four star hotel in a nice area for OK price, so I most certainly will be returning here. In fact I've already booked this hotel for my next stay in London.