Hilton Tokyo Narita Airport Hotel
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How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
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TravelPod Member ReviewsHilton Tokyo Narita Airport Hotel
Absolute retro charm, but with a comfy bed, at least...
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
I'm very satisfy
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Tokyo Narita Airport Hotel
An ordinary room from a great hotel chain
Stayed here on our first night as part of a 9-day Japan package tour from United States. The decor in the rooms are dated and the carpet old; it reminds me of the Hilton at O'Hare airpot in Chicago - a not-so-great room from a great hotel chain. Internet access from room costs 1680Y (about USD16) every 24 hours so we passed. However, the bountiful buffet breakfast the next morning was wonderful, it more than made up for it.
Is like a comfort inn
We are family of 3 traveling for leisure purpose. Considering the rate I am paying, I was expecting a 4 star hotel but it is more like the 2 star. The room was spacious but the cleaningless were not that great. The service staff were not very warm and helpful.
The hotel lobby were grand but lack of polish.
My kids were excited to go for a swim after dinner, however, they were told they have to pay a fee, it is not free to use even though we were staying at the hotel.
Service charge were not mandatory in any Japanese hotel or restaurant but at Hilton, 15% service charge were mandatory eating at any of their resturant.
Quite disappointed especially after I read all the great comment on this site from other traveller.
Will not recommend this hotel, try the Japanese Hotel, I find the Japanese hotel service are much better and room are very clean even if you are only staying at a 2 star hotel.
Keep calm lets not get too enthusiasic
i stayed here because of the rave reviews. i think i must have been given an old room because i have no view and the furniture is definately showing signs of aging. so all rooms are not the same here. its ok but not spectacular. the shuttle bus only runs, at most 3x per hour (during rush hours) and during mid day its just once an hour. decor is definately 80's staff are attentive. the 1 pound steak was ok but as nothing compared to the hyatt regency at dubai - check my review for that. so if your coming here, be sure what you are getting, and ask for a different room if you are not happy.
Wonderful airport hotel
This is one of the best airport hotel that I have ever stayed at.
Beautifully decorated and nicely located on a hill with green surrounding with view of the airport. Incredibly quiet and it is impossible to hear any aircraft noise or any other noise. The free shuttle bus to downtown and airport is definitely a bonus. Friendly staff and good food.
Just returned from a tour of Japan and stayed at this hotel the first night. Modern, quiet and clean hotel. A peaceful and relaxing place to stay after a very long flight from LAX. Since this was included in tour package, I am unable to comment on price. Definitely would stay here again.
Large, Modern, Bright and Comfortable Hotel, Close to Narita!
Stayed here March 3, 2005, overnighting while traveling from Bangladesh to Atlanta. My experience at this hotel was perfect, in all aspects, including the easy and convenient shuttle ride from the airport, the extremely professional but surprisingly warm reception at the front desk, the modern, bright, clean and (by Japan standards) reasonably-sized and well-equipped room, and the good dinner and breakfast I had at the main restaurant. In other words, my experience was the perfect opposite of that described by the traveler from England, a couple of reviews down! (I only paid USD110 per night, including breakfast, unlike the other reviewer who paid USD200; so I guess I would be easier to please. But even so, I don't think this hotel in any way deserves anything less than a four star rating).
The hotel looks like your typical large Hilton from the outside. Nothing impressive except the size. However, the interior is very nice. The lobby gleams and is stylishly modern in it's round design with central waterfall.
The front desk service was very polished. And friendly too! The same was true of the female bellhop who brought my heavy suitcase to my room. I expected the customary politeness; but I was surprised by the warmth of their friendliness.
My room was nice and bright and looked like it had been renovated not too long ago. No signs of wear and tear. Bed was not plush but still very comfortable. The bathroom was large by Japanese standards and was inpeccably clean. (I found the electronic features on the toilet to be quite amusing!) I had a large window with a good view of planes landing at Narita Airport (don't worry, there's absolutely no noise). There was a hot water kettle for boiling tea water and complimentary in-room coffee and green tea (I love tea!)
The room had a large (must have been at least 24 inches) lcd tv! Those are pretty expensive in the US. The picture was incredible! Some stations could be watched in both English and Japanese, including CNN and NBC news. Pay per view was cheap and easy to use --buy a 1000yen card from the vending machine in the hallway (this seems to be standard in Japanese hotels), put it in the slot underneath the tv, change the channels to ppv using the remote and watch all day.
I ate dinner in the main restaurant. After 10 days in Bangladesh and Thailand eating non-western foods, I longed for a good, large steak! Luckily, the restaurant has a "Hilton Special", a pan fried 1lb ribeye steak. Yes, it cost about USD30, but that's not much for a huge steak, especially in Japan! And it came with lots of fries (you usually don't expect to get lots of anything at Japanese restaurants). This was a great deal for a hotel meal in Japan, and it was really tasty!
The breakfast buffet at the same restaurant next morning was also good. It was included in my room rate, but I would not have minded paying USD15 for it. Hot and cold items, eggs and pancakes cooked to order, good juice and coffee as well as baked goods.
In short, this hotel was well worth the USD110 per night I paid. Great quality rooms, food and service, especially at that price. I paid almost the same amount for the Holiday Inn Tobu Narita about 10 days earlier (checkc out my Tripadvisor review of that hotel too!); I wish I hadn't, because the Hilton is so much nicer in all respects.
Very nice! would stay here again.
I was extremely pleased with the Hotel and the service. I used HHonors points so I am unable to comment on the price. This was a great place to stay the last night before my flight home. It was very relaxing with big rooms and a view of the airport from my room. The pool/spa/fitness area is very nice!!
Stay somewhere else
So this is a Hilton hotel, right? Hilton? That big international hotel brand? The one with hotels all over the world? The one with experience running a large hotel near to an international airport? You would not know this from going to this hotel.
I turned up on a grey rainy afternoon flying back to London. The initial welcome from the staff was nice and the atrium is OK (if a bit 80's). I went up to my room which was OK. Nothing special - a bit like a Travellodge (motel). But this is a £100 ($200) a night hotel. The furniture was cheap and the bathroom was tiny. It was clean but everything in Japan is clean. The pay-for-view movie system defied belief. I've got a Phd in theoretical physics (no, it's true) and I had to get the staff to come and explain it to me. And even then there was nothing in English. The programme guide was hidden in a drawer with no explanations in English. This would be fine in a normal Japanese hotel but not in one that serves the country's largest airport.
I'd originally booked the hotel because of the 10th floor bar and the choice of restaurants. The bar is gone. The French restaurant is gone. The nice looking Chinese restaurant was totally full (at 7pm) for the entire evening. So I was reduced to going to the general buffet which reminded me most of a motorway service station cafe. Except for the price - £25 for a fairly bad and very small meal. The room service menu had me wondering whether I could eat the bath robe. I also booked this hotel because of the fitness facilities. Now maybe I've stayed in too many hotels in the UK and the US but these facilities are free to guests. Not in this hotel. They even charge you for the swimming caps (which are compulsory). The facilities are pretty good but this is overshadowed by the surly staff and general feeling of being over-charged. If I'd wanted to drown my sorrows after all this misery, I only had the choice of the very smokey sports bar with all the charisma of a 10-storey carpark and comfort levels to match.
Yes the hotel is quiet. Yes the staff (outside the gym) try their best. But it is a lot of money for a thoroughly unpleasant stay. There are plenty of hotels around Narita. Stay somewhere else.
LOVED The Hilton
Overnighted on the way to China. Great restaurants. Clean rooms. Quiet. Loved the atrium waterfall also.
I have stayed at the Hilton Narita 3 times now, it is the quietest hotel I have been in ! Considering you can see the planes coming in to land, but you can not hear them, the windows must be triple glazed. Rooms are OK, bathroom is good. 3 restaurants here, plus a shuttle bus into Narita town.
TripAdvisor Reviews Hilton Tokyo Narita Airport Hotel
Travel Blogs from Narita
I am now in Narita, Japan on a long work assignment helping to support Japan Airlines for their new 787 planes. I was asked on December 6th if I would be willing to go on December 15th to relieve a co-worker so he could be home for the holidays with his family. This is an amazing opportunity so after talking with my husband, Kevin I accepted the …
Another night without proper sleep. It's raining anyways, so we decided to stay at the hotel for most of the time and go to Narita, early, for tomorrow's flight to Seoul.
Woke up around 6:30am to finalise packing. Planned to leave for the airport at around 8:30am for my 10:55am flight. Said bye to Scott and Dad from home. Left slightly later at 8:40am, but still plenty of time to get there. Chris called on the way to say bye. Got the the airport and had a coffee with Mum before going through security. Decided to go …
Just doing a lay over in Narita airport. I'm actually a little bummed I didn't stay a few days here, oh well. Next trip!
PS: Bathrooms were nice and clean!
PSS: I saw Ponch from CHiPs at LAX. You know? That cop show from the 80's. Erik Estrada? He was on the way to Atlanta though.
... eventual destination. And I like the toilet choices - heated seats or spotless squats. If you are going to practice using a squat toilet, this is the place to do it. Don't wait until you are confronted with a dark, smelly, awkward hole in the ground with mysterious cisterns of water and ladles and no instructions on how it is all supposed to be used.