Hilton Tampa Airport Westshore
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I am writing to express my displeasure over the front desk staff at this hotel. I have never been to a property where the staff was so unfriendly and stand offish. My person who checked me (Troy) was not courteous and was almost argumentative when I asked for my preferred room selection. I checked in at 3 pm and was told that their was no upgrades but he did have an 8th floor end room. I went up and the whole floor stunk like sewage and it continued into the room. I was verity disappointed in this situation and went to address the manager about my experience so far and odor on the 8th floor. I was helped by Steven Nunez and he too was very smug about the situation and I can see that the staff was a reflection of him and his personality. He began to give me quick answers as it appeared to me that I was bothering him in my complaints. He did move me to the executive floor but added the comment "I moved someone out of their room and placed you their, don't tell anyone" I did not need to hear any comments from him just address the situation and correct it. I don't need to know why and what. Also the morning desk girl was just as rude. We asked if there was any coffee at 5:30 am for the guest and she did not even look up and just said "we don't serve coffee." Excuse me for expecting such amenities but coffee is a typical request in the morning and another example of how this hotel does not cater to its guest.
Upon my arrival to the executive floor I was met with a very friendly and warm housekeeping staff and everyone said hello and was very friendly. This was a complete 180 from the front desk staff. My room was great, clean and NO SMELL. I asked for more coffee from one ladies and she dropped what she was doing and was very outgoing and happy. What a great staff on the 11th floor! Kudos! This is the type of reception that should be standard practice for the front desk staff who needs to attend school on customer service.
This sentiment was felt not only by me but other traveling companions and we will not be returning to the Hilton Tampa Airport. We like to stay where we feel appreciated and not degraded. There are several better, newer and friendlier hotels in that area that welcome guest and we will be pursuing those options on our next quarterly visit to Tampa.
I rate the front desk and management an F on many levels and give the housekeeping on the 11th floor an A. Maybe they should switch jobs and save the chance for repeat customers for this property.
This is an older hotel but newly renevated in a modern/carribean theme. The room was clean and very comfortable, although the bathroom was a little small and not well lit. We were on the 11th floor which was the concierge level but the conceirge suite was not open on the weekend which meant that we had to go to other floor for vending machines and ice. We did however get a balcony and that gave us great views of tampa. It is also close to the International Mall which has alot of stores and restaurants that are open late. The staff are very friendly and helpful and I would stay here again.
Great Hotel for Pre-Cruise
We stayed with the Tampa Airport again for the 4th year in a row, we have always had clean rooms, we stayed with them last year during the renovation so it was nice to see the after with the new hotel rooms. They have a wonderful heated pool, the hotel offers a shutte to the nearby malls and other locations. We take their port shuttle every year to the cruise ship, it is a well organized shuttle program.
We find the staff all very helpful, we have always had good response time with extra needs, rollaway, towels, etc.
We signed up for the 11:30 port shuttle and the driver had all the bags for 10 people loaded and ready to go at 11:15, we were leaving early, this was great to see a staff so responsive.
I probably wouldn't stay there again. In the middle of nowhere. But the price was good and I didn't want to gouge my client.
Hotel has sewer smell
Hotel apparently has issues with sewer odors from old pipes in the wall. Sewer odor strong on 6-8 floor away from elevator. Bellman told me stay near the elevator and you will not smell sewer odor. Moved to a tower room and the A/C went out at 3am.
Very expensive for what you get
We arrived in Tampa on the morning of September 4th 2004 trying to outrun Hurricane Frances from our holiday in Orlando. Orlando airport had shut and we got a flight from Tampa. Then when we got to Tampa that Airport shut and we were stuck in Tampa for five days! The room was quite nice and had a nice view of the hotel pool but the service was not good at all. We understood that it was the weekend of a Hurricane but for the price we had to pay $109.00 we got no cleaning service, no top up of coffee for the machine, one day they did take our towels and then never returned them until we had to request them. When we requested more coffee and creamer, plus soap and shampoo it was handed in in a bag and had no creamer in it. And our toilet stopped working too and we had to make 2 calls before someone came to fix it later in the day. We were given a key to another room to use that toilet and then later in the day when we needed to use it again they were people in it (and we still had a key!). My daughters birthday was the Monday when most places were still shut and I requested that perhaps they could find me a cake or get their restaurant to send up a big slice of anything for her. Well the day went by and eventually we went out ourselves and drove around until we found a Wal Mart which was open and got one ourselves. The restaurant is VERY expensive and the manager rubbed us the wrong way. Coffee on a morning was awful and always cold and if you asked for hot coffee they took the same cup and just microwaved it! The toaster was broken and only one side worked and when we asked if there might be another in the kitchen were given a sour look. And this is when the hotel was quite full with stranded travellers. The pool was not cleaned until the Wednesday morning (the hurricane passed on Sunday) and even then it was mirky and did not look clean. I would never stay there again and never recommend it to anyone. It is expensive and the service is lousy. I dont care if there was a hurricane. It is the Hotels job to ensure the safety and comfort of its guests during a time like that and they failed miserably and really made little effort. The hotel we were in in Orlando (Homewood Suites on Internationa) was wonderful in ensuring that you had your comforts of coffee, toilet paper etc even if you did not get a cleaning service. We are used to Hurricanes in Barbados and our hotels would not treat its guests so shabbily.
Weary Traveler be VERY aware
I was appauled at how crummy this hotel was after charging the amount they did. There was a dead roach in the tub. Hilton website stated they have High Speed internet in the room, but you don't find out until later that it is wireless & you have to pay $10/night for usage & rental on an adapter. Local calls are $1.15 each. The final straw was when cigarette smoke filtered into the room (on a non-smoking floor) several times, getting so bad it woke me up around 4am 2 nights in a row. Embassy Suites are MUCH better value!!
This hotel is so-so. I will say, however, that the hotel manager is very responsive and interested in feedback and addressing problems.
The front desk staff just do their job--are not interested in going beyond that. The room service is just barely service. The hallway lights are extremely bright and you can't get the room dark. The door "glows" all around from the intensely bright lights in the hall.
This hotel is FAR SUPERIOR to the horrible "residential" hotel across the street.
Bathroom horrors abound!
My mom and I recently stayed here for a Buffy the Vampire Slayer Convention. Loved the airport shuttle, actually liked the lobby and everything associated with the convention. HATED the hotel services.
Our first room had a toilet problem that was not fixed after 3 calls for assistance. Last call resulted in an angry gentleman showing up with a plunger who proceeded to splash poopy water all over the floor and then clean it with the bathtowels...leaving a wet, soggy, stinky mess AND a toilet that still didn't work. After we insisted that we get another room we were put in a room with a working toilet...such a relief after "holding it" for over 12 hours that we didn't bother to complain about how dirty the new room was. If you stay here...bring a plunger and some cleaning supplies!
First, it's an airport hotel, so we don't expect much to begin with. Free airport shuttle starts from 5 in the morning, which wasn't useful for anyone with 6AM flight.It is still a "Hilton" hotel, but the interior is not so good. Just like any other two star hotels.
TripAdvisor Reviews Hilton Tampa Airport Westshore
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