Stay away!

WORST SERVICE EVER EXPERIENCED! Didn't get the upgraded room we paid for--had to be moved. "Complimentary water" that came with upgrade had to be requested. That turned out to be one free bottle of water for the entire stay. (Upgrade was $20 per night) Rude clerk told me the upgrade included turn-down service that actually never happened the first night. Second night no turn down, but they dropped off two cookies (there were 5 of us staying in the suite). Left for the museums at 9:30am and returned at 3:15 and room was still not cleaned. We left a day early.

The Doubletree was Great!!

Great location, one block east of the Magnificent Mile and across from the John Hancock Center. Easy walk to shopping and sights, reasonably priced taxi rides to most "tourist spots". Friendly staff. Great pool on the top floor which overlooks the lake (take a cup of coffee up to the sitting area and relax after a day of sight seeing).

Lone female visitor in Chicago

Stayed from 12th to 21st Jan 2004. Couldn't fault the location, so close to EVERYTHING. How can one fault a hotel which is all suite and has a Starbucks in the lobby. Staff were helpful all the way, had a suite on the 28th floor overlooking the Hancock, pool was magnificent overlooking the partially frozen lake. I travel to Chicago around every six months, would always want to stay here just for the location alone.

Seems though no Doubletree appearing as available for late fall ? A takeover perhaps ? I hope not.

Great value and location - good for families

Spent 6 nights at the hotel over New Year's 2003 with husband and child. Thought it had comfortable, decent sized suites with useful wet bar and fridge. We ordered a lot of room service, the quality of which was ok, but certainly arrived quickly. Staff professional and responsive. Two super good things about staying in the hotel: The fantastic indoor swimming pool on the 35th floor, with skyscraper and lake views that can't be bested. Second, the location at the top end of Michigan Avenue, next to the Hancock, Cheesecake Factory and Filene's Basement. Deal booked via Expedia inclusive of flights was ?1200 pounds sterling - not bad at all.

We'd stay here again - and plan to do so again soon

We stayed at the Doubletree Guest Suites for a mini-vacation from Dec 7 - Dec 10. We were very pleased with our accommodations, the service we received from the front desk staff and the location. The hotel provides excellent value for the money. The location is terrific - a very short walk to the John Hancock building and Water Tower Place and 900 N.

Michigan Ave (not to forget all of the other fabulous shopping and restaurants in that part of the city.)We plan to stay at this hotel again the next time we visit Chicago.The only complaint I'd make is the Concierge on staff the Tuesday morning of our stay wasn't terribly motivated to help. She provided the information we were looking for after we made it clear we expected her to help us out. Her assistance was given grudgingly. (She was called back to the front desk to answer our questions and the clear impression she left was that we were inconveniencing her.) Fortunately her poor service was an anomaly.

Everyone else we dealt with - from the front door service people, the bellman, the check-in staff to the valet - were top-notch.Chicago during the holiday season. Magical!

Very impressed with the Doubletree, would stay here again.

We stayed in the Doubletree in October 2003 and were very impressed.

The location is terrific - beside the John Hancock Centre, and a minutes walk from the Magnificent mile. The room was very spacious, with a seperate living room/kitchen, tea and coffee making facilities etc. The pool and gymnasium on the top floor was very clean and provided a good view of the city.I would definately stay at this hotel again and would highly recommend it as a perfect location for exploring the city.

Great except service

Choose to stay at this hotel for a conference. The front desk people were very abrupt...bordering on rude. Aside from them, the rest of the staff is extremely helpful and the facilities are gorgeous. However, I won't necessarily come back because of the front desk staff.

Off the Mile and yet On It!

A very nice facility. The suites allow for privacy and an openness depending on your mood. (Private doors separate rooms in suite). Right next to the John Hancock building and a block off the "Mile". A quiet and a very safe area. Also very conveniently located if you like to get up and walk, jog, or bike along the waterfront. The suites have a comfy King sized bed in a separate bedroom, and a sofa sleeper (so so on the comfort obviously) in the T.V. room. This is a very nice place in downtown Chicago right on the north (nicest) end of the Mile!

Perfect Family Getaway

This is a great hotel for families - plenty of room in the suite, a pool on the roof, perfect location for getting around ie. public transportation and convenient to shopping and the Oak Street beach, the downstairs restaurant is well above average and the staff couldn't have been friendlier or more accomodating and the price is right. We had a great weekend and would go back again.

The best!! Great location

My friends and I look forward to our annual Christmas shopping trip and staying @ the Doubletree. Very classy hotel and everyone very friendly. Location is wonderful since you walk right out of hotel and across street to Cheesecake Factory, across the street and to Water Tower. We've stayed elsewhere, but this is our FAVORITE!!!!!! We search the net for greatly discounted rates, so we usually stay here for less than some of the others farther away.