Hilton London Stansted Airport
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TravelPod Member ReviewsHilton London Stansted Airport
Pink elephant parking
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton London Stansted Airport
Slightly above average airport stopover
So what do you get for your money? The hotel is at the far end of the main runway on the perimeter of the airport and around 2 miles from the airport terminal building. Aircraft niose can be a problem. It is easliy reached from the M11 but is in an isolated location. Externally a long, fairly unremarkable 3 storey modern building with a 'floor to roof' foyer at one end. The rooms are compact but functional and very well equipped (TV, Internet, Video Games, Iron, Trouser press, etc - in fact all the usual Hilton stuff). There is a bijoux healthclub with 2 small covered pools, jaccuzzi, steam room, gym etc. The restaurant serves surprisingly imaginative a la carte dishes plus a rather nice carvery. The restaurant prices are not cheap - but the guests are a 'captive audience' - so who can blame Hilton for hiking the prices a little? Taking your car to the hotel is another pricey necessity. They charge £12 per day to park it there. If you check in, then take it to the cheaper 'non-hotel' longstay carpark, elsewhere in the airport, you'll have to get the carpark's own free-bus to the terminal and change there for the Hilton's transfer bus back to the hotel, which leaves the terminal at 15 and 45 minutes past the hour. Hilton charge £2 per person for the return trip on their bus (but free for young kids). So a family of 4 parking at the hotel for a 14 day holiday need to add £176 to the bill just to leave their car outside the hotel and use the Hilton bus, plus factoring-in the cost of their rooms and refreshments (remember - it's miles from anywhere else to eat). That being said - we're all used to these 'hidden extras' when budgeting for our travelling needs aren't we? Having read some of the other reviews, I think that we need a 'reality check' - this is not some sumptuous palace of a hotel - it's an unremarkable airport stop-over with above average facilities at the appropriate price which the law of supply and demand dictates.
Acceptable, not great
After reading all the reviews, I was somewhat afraid to book here, but I did it anyway because it was £11 cheaper than the Radisson SAS and because I wanted the HHonors points.
Well, it was about what I expected: some good things, some bad things.
I caught the bus from the airport at 21:15. I had to wait 15 minutes because the hotel web site doesn't mention the departure time from the airport, but only from the hotel. The bus was completely full, and I'm glad I got off quickly, because there were only 3 people at the Front Desk to handle approx. 25 people checking in.
I had made a mistake on the Hilton Web site when booking the room, and booked a smoking room. However, I called Hilton reservations to make a note of this, and my HHonors preference is non-smoking, so they had the right room ready for me. Hooray! On the other hand, I would have expected a free breakfast, since I am HHonors Gold, but none was provided. However, there were some Gold "amenities" in the room: a fruit plate and a half-bottle of wine...but no corkscrew!
The room itself was quite small, but perfectly clean and serviceable. It was fairly quiet, but I noticed that you could hear the doors slamming from the adjacent rooms. However, I did not hear conversation or TV noise from the adjacent rooms. And I heard no aircraft noise.
The charge to ride the bus from the hotel to the airport is indeed £2. There are many signs informing you to buy your ticket in advance, which I did. However, no one ever checked the ticket!
All in all, not very exciting, but OK.
Crash, Boom, Bang!
I was really excited to be spending my last night in London at a Hilton hotel, because usually you are offered exceptional service and a great stay.
As far as location goes, it cannot be beat. It's right by the airport, so you are close enough that you are not severely stressed out when you have to dash to the airport. The shuttle they offer is free, so I am confused about one of the reviewers having to pay 2 pounds. It runs about every half hour.
My experience was a big disappointment.
I stayed in a twin bed room, and it wasn't so bad. However, the shower head was broken and when I tried to turn it on, I got shot in the eyes with water at 4:00 a.m. Not the most pleasant thing.
Also, when I tried to order room service, I waited for over 20 minutes to contact them, and finally had to call the operator to place my order! All I ordered were chips and ice cream, nothing complicated, yet it took over 40 minutes to bring it!
I found that SOME of the staff have a non-chalant attitude about the guests in the hotel. It doesn't seem very tightly run by proper management.
The worst however was when I was awoken at 2:00 a.m. by hotel STAFF. They were walking around and talking/laughing at the tops of their voices. I was really angry about that, especially since I had to be up at 4 a.m. to catch a flight.
Overall, I was not satisfied with my stay at the Hilton, but, if I ever have an early flight from Stansted again, I will stay there for the mere convenience of it's location.
Beware the Hilton
Beware the Hilton Hotel if you are planning to say overnight at Stansted Airport. Firstly their website shamelessly promotes FREE parking but fails to tell you that it does not apply to the cheaper rates. If you book the cheaper rate, you'll be charged £12 per night - more than the long stay car park! Once inside the Hotel is shabby with dirty rooms, surly staff and a bistro style restaurant that makes Macdonalds look like The Ivy. And the "Courtesy" bus to the Airport is not courtesy at all - they charge you £2 per person. For a chain as large as the Hilton, this seemed petty in the extreme - but I guess Paris has to pay for that dog somehow!
Typical airport hotel
if you are expecting a typical airport hotel this is it. very regimental, no grey areas with staff. eg very little flexibility these people are used to one day stays and very little interaction with customers other than at the bar. Good recreation facilities that don't open until 700am which is useless if flying out in the morning. Being an airport hotel maybe they could look at opening earlier.
Problem they could overcome
Me and My family stayed the one night at the hilton as it was the closes hotel to my cousins wedding venue.
I have worked for hotels for quite awhile and are aware that every hotels (yes EVERY hotel) as its problems and issues, but i was not prepared for what this 4* hotel had in store for us.
Location was great staff even helped us over the phone will we where looking for the hotel. Outside looked clean and new. Reception was nice and helpful, except never told us where the rooms where or evenif we needed help with our bags. The room itself is ok clean but the excuse for air conditioning is worthless, just open the windows!
Even though we were only there for a few hours on the day of arrival staff seemed unfriendly and to busy to help. This was confirmed the day after when breakfast staff were rude and busy doing nothing (one of the girls was sitting behind the bar playing on her phone).
Overal if the managment overcome the faults with the rooms and wake up the satff it would be a good stop off for many travelers.
Hilton read these reviews could save you so much money and bad publicitiy
What a rip off - cheap shack masquerading as 4 star.
This hotel sells itself on the basis that it is within the airport perimeter and that you can get a rate that includes parking. I took a night at £120 for both reasons. There is only one other hotel close to Stansted and it does not provide parking. Although it is within the perimeter it is at least 3 miles from the terminal and there is a shuttle every half hour - for which they make you pay! That's not so bad going to the terminal because you can plan but coming back it is a nightmare - if like us you miss by 2 minutes you wait 28 minutes or get taxi at £6.50. Parking is worth having since like most English airports the parking charges are horrendous. But don't expect anything more than parking. For £120 you would expect a pretty good hotel especially when it carries the Hilton brand. Instead you get something that looks like a pile of freight containers. It's clean inside at least but the rooms are cramped and it is all looking pretty tired. If you want the "free" parking you may not have another choice but they are certainly milking their parking for all it is worth so don't have any illusions!
Nowhere to run nowhere to hide
Hiltons are normally wonderful and you can count on them. The staff were great, but the hotel was not worth the $170 per night. Since there is no other hotel at the airport, we were stuck using this one. The toilet was filthy, the lid was yellow as if it had been used for target practice, and the inside had not been scrubbed around the rim and was black. This was enough to send me packing but there was no other lodgings and we had a flight out the next morning. There were also foul odors from the pipes in the bathroom. We were nauseated. We had to rough it for one night. The hallway was so noisy at night we hardly slept. There were rowdy guests opening and slamming doors all night. The hotel doors are very loud and heavy. There were service carts rumbling in the night and many disturbances. The sound of planes abated late at night and was no problem at all. The internet in the room did not work and I was grateful to have a friendly staff person refund me my money. But there is no refund for frustration. The only 2 good things were the staff who were so kind, polite and professional and the breakfast. The British know how to feed you for breakfast at least!
Convenient but not great.
I have stayed at this hotel three times, simply for the convenience of being at Stansted Airport, and being able to leave the car at the hotel whilst away on holiday. The first time was a disaster - we arrived late at 11.30pm to be told that the hotel was over-booked (we'd booked in advance through the Internet) and that we'd be provided with alternative accommodation. We ended up in a hot and noisy B&B above a nearby pub. When we enquired about a refund we were told that we'd paid for accommodation and that was what we were given! We wrote and complained to Hilton that we hadn't received the 4 Star service we'd paid for and we ended up being sent Hilton vouchers to compensate us.
The other two times have not been nearly as fraught (although we arrived earlier both times). The hotel is average, but the room service is good - there is a big choice. The staff at reception can be a bit slow at dealing with people leading to big queues. The hotel is so convenient though that I would stay there again.
prepaid for accommodation for two adults for one nights stay, with a travel company in advance. Despite presenting voucher form confirming this at reception, had invoice for payment delivered to my room overnight, which I had to explain on departure. Received another invoice in the post two weeks later. While the hotel was otherwise excellent and hotel staff courteous and helpful, and hotel has since rectified their error, never-the-less I found this annoying at the time, and time consuming, let alone the expense afterwards with phone calls etc. to put the matter straight.
Otherwise the travel club and hotel were excellent.
TripAdvisor Reviews Hilton London Stansted Airport
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