Hilton St. Louis At The Ballpark
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Historical Traveler Reviews Hilton St. Louis At The Ballpark Saint Louis
Can't wait 'til we stay at the Hilton Ballpark again!
We just returned from our second stay at the Hilton St. Louis at the Ballpark, and I have already booked again for next year (for the Joyce Meyer Women's Conference). I am picky, picky, picky about cleanliness, and I LOVE my creature comforts! This Hilton does not disappoint!
Even last year - when our stay was concurrent with the Hilton acquisition of the Marriott - everything was just perfect. Now the hotel has been completely renovated - so it is even MORE wonderful!
The main restaurant! Ooooh, the breakfasts!!! Yummy omelets and waffles cooked to order with the breakfast buffet (just wish they also did this on weekends). The St. Louis ribs - ooooh, the ribs!!!
WHAT A REALLY GREAT VIEW! At check-in, the clerk apologized because the "city view " wasn't the best. What was he thinking?! We overlooked the park with two fountains, which had FOUR separate bridal parties taking pictures on Saturday. We could also see a big chunk of the arch from our window, along with TERRIFIC fireworks on Saturday night!!! (Did you do all that just for US???!!!)
My Hilton favorites also include:
- The best room air conditioning ever!
- Heavenly beds and linens!
- Superior maid service!
- Super, super friendly restaurant staff!
- Cozy fireplace in the lobby!
- Happy, helpful concierge staff!
- Perfect location!
- Handy Starbucks right off the lobby!
My only suggestion for the future is that it would be terrific to have a small buffet in the lobby (after the restaurant closes) with light sandwiches, appetizers, and desserts for guests returning late from the conference. The hotel did this in 2005, and it was VERY appreciated. (And bet you'd make a bundle!) ;-)
Can't wait to return to next year's Joyce Meyer Women's Conference and this great hotel! FUN! FUN! FUN! FUN! FUN!
My husband I spent one night here with our 16 year old daughter. The room was small for 3 people, but modern, clean, nicely decorated and comfortable. The location was great! Our only complaint was that "Hotwire" indicated that there was minature golf nearby and the cocierge knew nothing about it. Our room was ready when we arrived at about 7:00 pm and we did not eat here (other than Starbucks) so I really can't comment on service. Based on our experience, we would definately stay here again.
Great Remodeling job-Poor service overall
Stayed here for my 60th birthday, had 2 rooms with daughter, son-in-law and 2 grandchildren in other room. Got to the hotel early on check-in day and room was not ready...no problem. Called back to hotel about 10:30 am from mall and they said one room was ready expect for not inspected yet . Got back to hotel about 1 pm and room still was inspected. Lady said check in is not until 4 pm and she was pretty rude. Checked back in a half hour lady talked to another lady and she couldn't understand why we hadn't been checked in yet.
All sorts of problems cleaning the room each day. Rooms were never cleaned before 4-5 pm after calling. Always left something unattended, forgot towels, no toilet paper, didn't clean coffee pot, on & on. On check out day they were knocking on our door just after 8 am wanting to clean it.
Seemed housekeeping was totally overworked, not enough of them to clean the rooms the right way. They were always working on rooms where people checked out so others could check in, with guests staying over a few days receiving service that was always late and done quickly and not complete.
Remote didn't work on TV called twice to get someone to help.
Gift shop was closed a lot during daytime hours. Do not accept a room with the ice machine 1 foot from the room as it is very noisy, drops ice often during the night, plus other people using it.
Had breakfast buffet with our room deal and the buffet was very nice, but service was either very good or very poor, one lady, especially was only worried about her tip as she made sure you knew the tip was not included with the free buffet. She waited on us 2 of our 4 days and both days her service was very poor. I went and found the juice and coffee. She was more interested in talking to the help than seeing to our needs.
Our grandchildren were trying to take a nap one afternoon and the room was clean yet (4 pm). The do not distrub sign was out so they called the room to see if they wanted the room clean.
Overall not happy at all with many of the hilton associates. The hotel has been remodeled and they did a great job on the hotel as it is beautiful, especially the public areas. The rooms are nice, but the bathrooms are very small.
I would stay here again if the price was right only because it is really close to Busch Stadium. You have to hope Hilton will get the service up to their standards.
This is a large convention hotel. The restaurant food is below average. The adjoining Starbucks is very handy, however. Linens were nice, minimal hallway noise, excellent view of the Arch. Overall, an OK place. Not sure I would stay here again.
Not what I expected
We reserved this hotel through Hotwire for $64/night. The pictures of the hotel and rooms looked beautiful and modern on the Hilton website. In contrast, we were given a very traditional room (Rm. 2416) with a view of Busch Stadium and the Mississippi River.
The bathroom was the smallest I've seen, and we had to crawl over the toilet to get into the shower sometimes. The decorations were nice, though a little scuffed and damaged. One really bad thing was we heard every conversation our neighbors had (they were getting away from the mess that their carpenters made at their new house). There was an inch gap under the connecting door, so, out of curiosity, I bent down and saw a good portion of their room. I immediately put a towel under the door. Our room was at the end of the hallway, and the ice machine was in a cubbyhole to the right of our door. It was not a peaceful stay.
Probably due to the recent storms, our window was really dirty which I can't fault them for. It was only a week before. A word of warning, the longest we waited for an elevator on the 24th floor was 14 minutes. The shortest was 4 minutes. Parking is $14/night in a convenient parking garage across the street. Starbucks is now open.
Jefferson National Memorial Expansion Park is two blocks away and the arch is more like four blocks in distance. It's a very easy walk, though. The closest Metrolink station is three blocks away at the Westin. I would recommend using this when possible. It's very easy to use.
A Room with a View, But a Bit Mousy
I stayed at the Hilton St. Louis at the Ballpark for two nights during mid-July 2006 for a business conference. Check-in was quick enough, but the desk staff failed to mention that my room was in the West Tower rather than the East Tower (which had elevators adjacent to the front desk). After using the East Tower elevators and discovering that the room noted on my guestfolio did not exist on that floor, I returned to the front desk where they explained that my room was in the West Tower, about a two minute walk through the hotel.
Upon locating my floor, I found myself among numerous lamps obstructing the hallway. Apparently, the hotel was replacing its lamps; not a bad thing. The room was comfortable, and had a great view of Busch Stadium's open outfield wall.
During the conference, I was in one of the hotel's smaller ballrooms listening to presentations. All of sudden, the presenter screamed "There's a mouse!", and the room went into pandomonium. I must admit, that is the first time I have seen a mouse upstage a presenter!
My only other complaint is that I was charged for a movie that I did not watch. When I asked the hotel staff about the charge, they would not assist in removing the charge, so that was a waste of $13.99.
Coffee service by the hotel staff was a bit slow during our conference's early morning breakfast time. Maybe I'm used to a faster pace, but the staff seemed none to eager to pour coffee for breakfast guests.
All in all, the hotel is a bit tired, but it seems like improvements (such as the new lamps in the guest rooms) are being undertaken. I would like to return after the renovations are complete to see what Hilton has done with this property.
I was very pleasantly surprised when we checked in. We were running late and I thought it might be a problem parking and checking in. But to our surprise,we found the staff extremely helpful and curtious. Because I purchased off of hotwire, I thought our room would be subpar but we had a ballpark view as listed on their website. Others with us-views of arch and river. Breakfast was pricey at $13 but kids 12 and under were free(which was half of our group.)Bugs and Daffy were there on Sunday am for breakfast as well. Kids loved it!!
Great job on renovation! Super Staff!
Got a great price through Priceline and got worried when I read a few neg reviews. Well, my experience here was great. Easy parking on the corner across the street, very nice, safe area. The hotel lobby and remodel is amazing. The room I had was on a corner with a view of the arch (partial) and river....very nice. Luxurious bed was sooo comfy. Loved the Crabtree and Evelyn bath products. Staff was super nice from top to bottom. I think you'll like this hotel. The new Starbucks wasn't quite ready but will be very nice, very soon (looks within days of completion). The firebox in the lobby is beautiful, very Zen. Great job! If you are attending a game at the stadium across the street, I can't imagine a more perfect spot. Thank goodness there was no game when I was there, but if thats your thing.....this is the spot! I hope the partiers don't destroy the hotel's beauty.
Beautiful new property
Hotel is beautiful!! They really did a great job on the renovation. Would highly recommend this place to anyone visiting St. Louis!
I normally stay at the Hilton St. Louis Downtown on 4th and Olive (great hotel), but decided to try the Hilton at the Ballpark (Pavilion)..... BIG MISTAKE!! I will not make that mistake again.
TripAdvisor Reviews Hilton St. Louis At The Ballpark Saint Louis
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