Hilton St. Louis Airport
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How has this hotel rated in the past?
- Shuttle bus service
- Airport Transportation
- Room service
- Swimming pool
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Historical Traveler Reviews Hilton St. Louis Airport Berkeley
Would go elsewhere!
Booked through a name your own price type place, so reservations were non-refundable. The first night they put us in a room with a full size bed (it was supposed to be King) that had a broken closet mirror, tiny dirty bathroom, and gross looking stains on the ceiling.
I got our room changed the next night to the King size room, and it was better, but not what a Hilton should be. They never came to clean our room between the 2nd and 3rd days. We were so tired though that we didn't call to say anything.
Some families were having family reunions at this hotel the whole time we were there, and they destroyed the place. Management let them run wild and take over everything. One of the reunion goers vomited in the trashcan on the 3rd floor, and it was not cleaned for several hours. The smell made ME want to throw up!!!
I am not giving it a terrible rating only because the staff was exceptionally nice and apologetic.
Stay somewhere else!
Yours in hospitality,
Worst Hilton I've ever seen
This hotel is horrible and should be an embarassment to the Hilton organization. Our first room had a broken towel rack, broken lamp, human hair in the bed, dirt rings in the bathtub, and a TV remote held together by electicians tape. The second room we were offered was absent the broken items but smelled bad and was visibly dirty. Stay here at your own risk.
This hotel does not deserve rating.. It should be closed
This is the worst Hotel I have ever stayed. The rooms were very Filthy and stinking. The toilets were not sanitized properly. Wash basin was clogged. The ceiling had some ugly looking stain on it. I think there was some toilet leak in the upper floor and the whole room got filled with toilet water. The Floor was damp.
We tried to change the rooms, and the hotels computers were down and they couldnt locate another available room.
But I should say the employees whom I talked were courtious. I think even they regret working there.
If Hilton is a prestigious hotel chain in US, they should take some serious steps to fix the problems. Atlesast they should remove the Hilton logo.
A Dive for our Dancers
Our dance studio attended an Access Broadway competition here on May 7 - 9, 2004. The hotel staff were not friendly and did nothing to make our stay pleasant. We had to ask for towels, there were no ice machines working on our floor, the man at the pool was rude, we had to argue with management to get the "executive room" perks we were promised on booking (we certainly were billed for them). If you had to use the restroom, you had better go in your room, because half of the bathrooms on the main floor were closed for repair, including the one by the pool. It looked as if the dancers were the only customers staying at the hotel this weekend and they did nothing to welcome us. If there is ever another competition at this hotel, we will stay at somewhere else and take a cab. What a dump!
I can't believe some of the glowing reviews that were posted about this hotel. It was like a cheesy Ramada in Atlantic City. I stayed in a high-floor room with 2 queen beds and was shocked to find that the room was in such dire need of remodeling--especially the bathroom. There was mold, buzzing flourescent lights, and a 25-year-old shower. It was gross--like something you'd expect to find at a crummy, lesser hotel chain. The decor was boring and a little too hastily done. We could tell that they were trying to cover up the fact that the room needs severe updates, and not just cosmetic ones.
We had coupons for the brunch and was a little surprised by the staff who, although very nice and friendly, were a bit on the other side of retirement age. The hotel was dreary, dark, and dirty. We switched to the much cleaner, brighter Marriott next door.
Also--although there was high-speed internet in the room, there were no instructions on how to use it. Plus, their website offered us a deal that would waive the $9.95 fee, but the hotel's management was not aware of the offer and tried to charge us for it. True, there's highspeed in the lobby, and several computers. But of course their printer was broken!
Top Rating to Airport Hilton
Upon reading the reveiws for this Hilton on this site I was very apprehensibe about attending a conference here and staying several nights. I have to disagree with all the negative reviews. Room accomodations were clean and complete, staff was friendly and helpful and pool area clean. Conference rooms were set up well, lunch served was excellent. I would recommend this Airport Hilton to anyone staying in the area.
This is not a Hilton!
This hotel is the WORST hotel I have ever stayed in! I travel every week and always stay in Hilton Hotels, however this particular hotel should not have a Hilton logo!! Management is the worst i have seen. Change the name to Howard Johnson!!
Not only is the Hotel beautiful i received wonderful service. Oh and did i mention i LOVED the free high speed internet! Exactly what i have come to expect from a Hilton!
Worst hotel I have stayed at. Staff unfriendly, the room was dirty and the ceiling had mold growing on it. I changed Hotels after one night and when I cancelled my reservation for two more nights, they either did not have to ask why or did not care.
The service was horrible, the staff not friendly and very unhelpful. Was there in Jan 03 during a snow and ice snap. Food was mediocre. Gave me a key to the wrong room, I had to go back to the desk to get a new key. No apology. Did not tell me I was in the second tower, told me to take the first elevators to my room. I wandered around and finally figured out where I needed to go. The concierge lounge staff was not friendly or helpful. Food was scarce and had to ask for cereal and the staff person was very put out at the request. I would never stay there again and tell everyone I know not to stay there either.
TripAdvisor Reviews Hilton St. Louis Airport Berkeley
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