Hilton St Anne's Manor, Bracknell
How has this hotel rated in the past?
Historical Traveler Reviews Hilton St Anne's Manor, Bracknell Wokingham
Nice Hotel, Food expensive
Hotel was lovely, ex-Stakis. Rooms were decent size and quiet. Staff attentive, good Pool and gym facilities.
Food was over-proced - I would recommend a taxi into Wokingham - plenty of bars and restaurants here!
Not 4* by any stretch of the imagination..
This hotel is not so bad, if you ignore the fact that it is supposed to be a 4* Hilton. It is worth the £100 a night corporate rate, but not the £230 a night advertised standard room rate. Breakfast is priced at a ludicrous £17.50, so bring your own!
The rooms are unmodernised but tidy and clean (except for a stain on the bedcover which I didn't investigate in much detail), showers provide plenty of hot water but are also unmodernised and a bit difficult to direct.
The airconditioning is no longer maintained, so make sure you get a room with a plug-in heater otherwise you'll freeze in the winter months!
Overall, this is not a bad choice if you are staying in the area (Wokingham, Bracknell, Reading) for business, just don't expect 4* quality or service.
To make the stay pleasant, buy a tent and sleep on the lawn!
I'm cursed with having to spend a lot of time in hotels and so can speak from recent and frequent experience. The St Anns Hilton is situated in beautiful grounds, but the pleasantry just about stops there. The accomodation is run-down and tatty. The standard of cleaniness of the rooms is, how can I put this politely... filthy. (Take a clean tissue from the dispenser in the bathroom and run it around the edges of the floor, sink, tub etc. Yuk! Instead of using duvets that allow the covers to be changed after every guest, they use blankets. Mine looked like it had been recovered after being used for about 100 picnics. Yuk again! The room I had last week had broken air conditioning (and it was a rare hot week in the UK). "Sorry sir, we don't maintain the air conditioning any more and it's only luck of the draw whether you get a room with working AC." And a tiny poxy little window that barely opened. "We can bring you another fan, sir."! With few exceptions, the food is utter trash. Don't even think about the burger, what a disaster. I did have a very nice chicken breast with mashed potatoes, veg and a nice mushroom gravy. However, I was flabbergasted to find that this meal, along with a glass of lowish quality wine cost £27.40 (that's nearly $50 folks!)! Hilton had the nerve to also impose a £2.50 'tray charge' for room service and the poor servers (I feel sorry for them) still expect a tip -- they're being completely stitched-up by the greedy Hilton management policies. Breakfast is supposed to start at 6.30, but the hot/cold buffets were often not ready until 7.00. And expect to find and pour your own coffee because the staff seems to struggle to get into work on time. I'm an Honors member (well, not after this) but Express checkout is a joke because every week for 4 weeks running, the bill was wrong and I had to spend double the time at the desk to sort it out. There are a few jewels among the staff, but overall, they're a surly and unhelpful bunch. You can have all of this for an advertised room rate of £230 (over 400 bucks). You may as well stay in a Holiday Inn Express or a Travel Lodge. Cheaper and cleaner. However, to balance this flame a little, hotels are a real problem in the Thames Valley. Lots of businesses, demand is high and when there's something on at Ascot, Henley, or Farnborough, forget about getting a room. The hotels know this and that's why they can get away with charging stupid prices, with silly surcharges and offering rubbish food, dirty accomodation and haphazard surly service in return.
4 star hilton my a****
where do i start,well my husband and i arrived for my best mates wedding reception,on arrival we thought NICE. oh how wrong where we, our room which was on special due to the number of quests the wedding party would provided, was appalling no air con,dirty sheets, the whole room was dirty looking and as for a hot bath or shower, well you need hot water for that ours was luke warm. so i boiled the kettle, YES the kettle in 4* hotel.... we then thought lets get some drinks in the mini bar, the door kept locking each time you closed,so off i went to reception to complain, no applogies just huffing and puffing... ohhh i was so cross. 2 hours later after 3 trips to get my fridge open the wedding party had finished their 3 course dinner, but that was awful, over cooked boil in the bag rubbish. ill say it again this is a 4*hiltn hotel. ive had better in a seaside B+B. any way back to our room. on the door was hanging our request for breakfast in bed, lovely, PLEASE MAKE SURE IT IS HANGING OUTSIDE BEFORE 2AM. me being organised had it all ready by 5.30pm hours before they needed it. they never came and got it. so we went down to hotel restautant. cold coffee, cold staff. but i havent finished yet. On our departure the bride and groom where camped at reception, the hotel had over charged all their quests, still the staff just huffed and puffed, and to top it off not even the bride and groom had their wedding breakfast in bed. AWFUL. this company made thousands out of my friends wedding and i feel dissapointed for them.
Excellent hotel for Lego Land
We have just returned from St. Annes Manor and I can truly say we had a great time. We were using the hotel as a base to go to Lego Land ( Which I have to say is excellent for younger children) its not very far away and quite easy to find which was great when you have two easily bored children.
The room was adequate size fairly recently decorated and was very clean. Toiletries and towels were changed daily. All the staff were very pleasant and polite, even when my daughter was sick in the pool and they had to close it for 12 hours! (Very embarrasing!) They were very concerned that she was ok and didn't make you feel at all uncomfortable about the situation nothing was too much trouble.
Dinner was included on the first night as part of our tariff, it was very good, the service was excellent and the childrens menu had plenty of choices. The only thing I would grumble about was the price of the drinks over £6 for a glass of wine and £3.75 for a pint of stella, maybe it's because I come from the north but I did think this was a bit expensive.
Overall I thought this was a very good hotel not far from Heathrow, easily found with excellent staff, lesiure facilities and food for the money. The breakfast was the best buffet breakfast I've had in a hotel.
We found our deal through their website, £129 for two nights B&B with dinner on the first night for two adults and two children. I can't believe anyone would find fault with this hotel for that rate.
Just horrific. Rude, rude, rude staff.
Stayed there for 1 night a year ago while stranded at Heathrow and will never, ever return. I'll stick it out in the terminal next time. Here's the reasons:
1. It's impossible to overstate just how bad the staff really are. With the exception of the housekeepers (Most of which are Spanish and quite friendly), everyone I came in contact with was snobbish, arogant, and just overall unpleasent people to deal with. Agressive indifference is their attitude when it comes to customer service.
2. The room, while clean enough, hasn't been renovated in quite some time. I've stayed in much cheaper rooms that were much nicer and better maintained. Clearly not worth the 175 British Pounds I paid for the room.
3. It's in the middle of no where, and requires a 75 Pound taxi ride to anywhere in London.
Loved it will never stay anywhere els
I was pleasantly surprised by the surroundings and grounds of the beautifull property.
My check in was frendly and the lady behind the desk made me feel so welcome.
I found the welcome drink very refreshing after a long day traveling.
My room was clean and comfortable and had all the special touches a country hotel could offer.
Food was to die for and the service offered by the friendly and helpfull staff was second to none.
an not wait for my next vist
Down at heel Hilton
This is a rather down-at-heel hotel that relies on uncritical conference parties to fill the rooms. The standard of food is woeful.
Rooms are no more than OK.
Never Fails to Disappoint
Oh dear, oh dear, oh dear!Stayed here for the weekend with the wife. Room okay but at least 500 yds away from reception and restaurant (whatever happened to porters)Our grimmest experience must have been the restaurant, school dinners or what. No you can't reserve a specific table (customers having what they want-whatever next!) As for breakfast - well, get in the queue. Waiting staff all seem to be 18 year old foreign students with minimal training. Swimming pool full of bloody kids. Was everything okay said the girl at reception when we checked out, in her best I couldn't give a **** if it wasn't voice. Overall they put far too much in the name at this place, its as if they're doing you a favour letting you stay there, never again.
Old2 england my england
Hilton St Annes looks like your average english mid to high end hotel , set in beautiful, picturesque grounds. On closer inspection it's mediocrity becomes more apparent.
1)Rooms are pretty basic. shabby enough in places and really need to be renovated. I find English hotels over-priced for the standard on offer. These rooms merely reaffirmed this notion.
2)Friendliness of staff-or lack of perhaps. Downright rude and snobbish for the majority of my stay. Extremely dissapointing. (one exception was the delightful waitress who brought room service to me one night...unforgetable:o)
3)Location-a good three hour jog to civilsation of any kind. What can I say , you will need a car.
TripAdvisor Reviews Hilton St Anne's Manor, Bracknell Wokingham
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