Grand hotel, not so grand service

We came here with high expectations due to previous reviews. The view from our room did not disappoint-it was just beautiful. The view in our room was not so nice. The decor could use some updating although it was large with a nice sized bathroom. We were bothered a bit with the doors slamming down our hall only to find out we couldn't shut our door without slamming it ourselves. Food was quite pricey for the quality at the a la carte restaurant. Front desk staff was not as friendly or helpful. We asked about taking a day trip out to Capri and were told to go down to the Port to get the information. We asked if they could help us with the train schedule to Florence and suggested we look it up on the Internet which we would have to pay for. She did reluctantly agree to look it up for us. Despite the service we had a nice time in Sorrento. If I return I would probably stay somewhere else with a view.

You won't want to leave!

A large group of family and friends came here to celebrate our wedding with us in the first week of September 2003. From the moment we arrived the staff were very friendly and courteous, most of whom spoke good English (and those who were a little rusty were more than happy to try!!) We must extend a special thankyou to our attentitive bartender Vincenzo for whom nothing was too much trouble, and always had a smile!

I would highly recommend spending the extra for the executive accommodations though we did not utilise the executive floor much as we enjoyed a better atmosphere around the main interconnecting pools(which incidentally were fabulous!) The size of the accommodations in the suites and the modern decor is fabulous - and great to enjoy the morning view of the bay of naples and vesuvius! I would recommend that you do not take half-board as there are so many great restaurants in Sorrento itself and although the evening meal was good we only ate at the hotel once as we did not want to "waste" the opportunity to sample the local cuisine and soak up sorrento by night. The only "complaint" if that is the right word, is the toilet facilities for the pool area are not quite up to scratch, which is a shame - but certainly that is only a minor point. We will be back!

You won't want to leave

We stayed here for three nights in Sept. 2003 and didn't want to leave.

this place has it all: great staff, very clean, spectacular views, within walking distance to town and the train station. I will for sure stay here again when I come back to Sorrento-Capri.

Amazing View; Grand Hotel

We loved this hotel. The Hilton Sorrento Palace was even nicer than we expected. The four best features were the view, the pool area, the endless buffet breakfasts (included) and the sheer size and elegance of the common areas. See below for one surprise 'don't miss' feature as well. And no, I do not work for the Hilton, nor am I being compensated for this review!! :))

The view was incredible. Our very comfortable modern room had a large balcony overlooking the lush mountainside, with a view of the bay of Naples and Mt. Vesuvius. It was like something out of a travel magazine. You could hear literally thousands of birds from the balcony, and the breeze was lovely.

The six connecting pools were very well maintained and refreshing with colorful, enormous potted plants throughout the pool area. The lounge chairs were first class and comfy, with built in retractible shade covers. And, of course the pool has the same incredible view as the rooms, restaurants, and breakfast room.

Speaking of breakfast, just picture the $25-$40 buffet brunches at fine hotels in the states, throw in the perfect view from the large balcony of huge, cool ballroom, friendly wait staff and fine linen - that's the breakfast that's included with your room.

The granduer of the hotel was unique - huge marble lobby with lots of places to relax, comfortable (although a bit pricey) internet access, huge, expansive bar/lounge area, enormous balconies for the restaurant and breakfast buffet. Even the marble stairways were beautiful and oversized with lovely murals everywhere. We are not easily impressed - we've stayed all over the world and in the nicest vegas hotels - there is something very special and singular about this hotel.

DON'T MISS: There is an indoor pool that is like a king's private bath, with beautiful murals covering the walls. It is open 24 hours, but is not publicized well.

The only downside is the hill you have to climb to get there from town.

But, honestly, we enjoyed the 20-minute walk (kind of like a mini-adventure), and found fun things along the way - a curious private house surounded by olive groves, a little bakery with foosball, and the most jasmine we've ever seen (and smelled :) along the way.

Superb hotel, suberb staff, some minor glitches.

This is a beautiful hotel with an excellent staff. I'll probably stay at the hotel again. At the same time, though, there were a few glitches that made my visit fall short of a 5-star experience. (This was only a one-night stay, so my views are based on limited data.)

The front desk staff were efficient and friendly, and were a pleasure to deal with. Restaurant personnel similarly were nothing but helpful and friendly. Restaurant food and drink were excellent, if somewhat pricey. My room had a memorable view of both the Bay of Naples and Vesuvius.

On the downside, the high-tech electronics in my room had some problems. The keycard that both opens the room and turns on the power in the room somehow malfunctioned on me, leaving to a loss of power and an obnoxious alarm while I was in the shower. The air conditioning in my room didn't seem able to reduce the temperature below about 75 degrees F.

Also, although it may be a minor thing, it drove me nuts trying to figure out the schedules for, and the types of food served in, the various restaurants in the hotel. The hotel has several restaurants, but the services guides in the rooms don't contain any info about the restaurants -- the guides instead say to call the concierge or someone like that for restaurant info. It's wierd not to have this info more readily available.

Best family hotel on the coast

This hotel is perfect for families. We got 2 huge rooms with great air-conditioning. Housekeeping wasn't the best but good enough. One room had oversized king bed and other room had 3 nice size twins.

Comfortable and clean the hotel's location is great. They should offer a shuttle into town but it is only a 5-7 minute walk. The way back is uphill, however, and requires paying a taxi 9-10euros. If you don't like to walk don't stay here. The kids loved the pool and made many American friends. Try the fettucini al lemone at the hotel resteraunt and definitely visit the ristorante Zi'ntonio mare which is in a little fishing village. They will pick up and drop off to hotel free of charge and you'll want to eat there every night. Very romantic! Sorrento was perfect!!

5*star holiday!

Excellent hotel, very clean and comfortable. Stayed here for 2 weeks and all the staff were very friendly and helpful. The hotel can arrange day-trips for you and the coach will be pick up from the hotel, which is great for exploring the wonderful surrounding area. The hotel is situated about 10 minutes from the middle of Sorrento, take this into account if you have difficulty walking. The only sore point from our stay was the price of drinks (including water!!) at the hotel, luckily the local shops are not too far away. Will be staying here again in the future.

May is the time to go !

The 1st week of May is a good time to visit Sorrento. Good weather, few tourists and all the archaeological sites are free to get into.The Hilton is one of the best hotel we've stayed in. If you have a Hilton Diamond card - it goes a long way !The ala carte restaurant is very good, a bit pricey but well worth it.Fantasic view !

Beautiful hotel

I recently stayed at this hotel and must say that it one of the best hotels that have very stayed at. The service is first class from maids to waiters. The bedrooms and public rooms are ery elegant as is the 6 interconnecting swimming pools. In one of the restaurants there is a swimming pool very like a roman baths which believe is used in the Summer.

I will be returning.

Lovely hotel

I stayed at the Hilton Sorrento Palace in September 2002 with my husband. It was our 20th wedding anniversary and I can honestly say that this is one one the nicest hotels we have stayed in. The reception and bar area were very elegant with leather settees and the staff were first class. The food was the best we had ever had in Italy (this was our fifth time back) and the Le Ginestre restaurant with a swimming pool wa superb. I would recommend this hotel to anyone and we had a sea view. One of the best hotels in my opinion in Sorrento.