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Historical Traveler Reviews Hilton Seattle
Good location for walking in downtown Seattle, it's also a dropoff/pickup point for the Airport Shuttle. The lobby is not located at the ground floor. We stayed at both the Crowne Plaza and Hilton in September 2004; our preference would be for the Crowne Plaza - larger rooms, room furnishings more modern.
The Hilton in downtown seattle is the worst hotel I've ever stayed at!! To this day, my family refers to it as hotel h***. We stayed for two nights in May, 2003.
There are many problems at this Hilton. The rooms are tiny. The front desk is understaffed, and the staff are ill-informed about the local area. The management is unwilling to resolve hotel errors.
When I booked the room, I called the hotel directly and requested a room with a roll-in wheelchair accessible shower, and was told that one was available. When I arrived at the hotel I was informed that the hotel did not have rooms with roll-in wheelchair accessible showers. The manager did not seem interested in finding a solution for the problem, or making compensation for the hotel's error.
At 3 a.m. (Yes, 3 a.m. in the middle of the night) the fire alarm alarmed for several minutes. We called the front desk repeatedly, but no one ever answered the phone. Other people in the rooms next to us had attempted to call the front desk as well, with no success. The elevators were non-functional, and I, along with several other people on our floor ended up walking downstairs to find out what was happening. (We were on the 23rd floor). It took over an hour from the time the alarm started alarming, until Hilton personnel announced over the loud speaker that there was no emergency and that everyone could return to their rooms. There never was an explanation of what happened.
This hotel does not deserve the name Hilton, or the title "hotel".
We were disappointed with our stay at the Seattle Hilton. We stayed one night for a night out on the town. We paid almost $200 for a room. We tried to check in about 4:30...we had dinner reservations at 5:30 and need to get ready. The front desk clerk told us our room wasn't ready (even though we had prior room reservations) and said it would be a few minutes. After about 30 minutes my husband went and complained that we were still waiting and let them know we had dinner reservations shortly, the gal didn't really seem to care. 15 minutes later someone walked over and gave us our room key...no apology. Our room was right next to the elevetor and it was soooo small; very disappointing for the price and being a Hilton hotel. The elevators take forever; we waited for about 10 minutes for an elevator on the ground lobby when we returned for the night. We stay in Seattle several times a year; there are way better hotels for the money...even cheaper. We won't stay here again.
Great Bar and View
Small rooms, but great location. It is walking distance to downtown shops and it is right behind 5th Avenue theatre which holds Broadway shows regularly. The people at the hotel are very nice and helpful.
Everyone from the front desk to the cleaning staff were polite and friendly. The restaurant at the top is expensive but the blond bartender is worth it. He gave great service, friendly with all the customers- most of which seemed like regulars and the view is beautiful.
Pleasant business experience
Stayed for business for 2 nights 3/9-3/11. The staff was accomodating.
The 21-28 floors have complimentary high speen internet access. There are only 17-18 rooms per floor, so the room floors are pretty quiet. I would recommend upper floors (24-27) for good views of downtown and the Pugett Sound/ Space Needle). The 28th floor houses a new HHonors lounge, so it can get a bit noisy during the cocktail hour. The rooms are small but comfortable. Don't try to fit more than 1 or 2 people in each room. The lounge is always busy and bustling. Overall, a good hotel for business in downtown Seattle.
Terrible Customer Service on Valentine's Day
As a surprise for my wife, I reserved at the downtown Seattle Hilton Hotel for Valentine's Day (2004) an executive suite with a high-floor city view (best they had for @ $200). When we arrived at 6:00 pm, the front desk told us that they had overbooked the hotel and we're putting us up (free-of-charge) in another hotel.
The obvious question is why would a hotel overbook? They know the quantity of rooms they have to offer and all reservations are guaranteed with the guest's credit card.
They sent us and our bags several blocks out of the hotel distict to a hotel that is part of Virginia Mason hospital (The entrance is 15' feet from the ER entrance, complete w/ 24 hour a day sirens).
The room at the "Inn at Virginia Mason" rented for $106 a night, which is what we got: It had a view of the brick building, no room service past 9:00, no bar, exposed pipes in the room, etc.. A comfortable room for $100, but not the place to spend Valentines Day.
I called several other Seattle hotels (Westin, Hyatt, W) and they all had rooms available, only they were more expensive than the Hilton ($340.00 at the Hyatt). So why did the Hilton put us in a $100 per-night room?
I left a message Saturday night with the Front Desk Director requesting a return call. As of Monday, no word from the Hilton.
Needless to say that I do not recommend the Seattle Hilton, and this is from a Hilton Honors Gold member!
Try the waterfront Marriott, Grand Hyatt or Westin for good customer service.
Is this a Hilton???!
We stayed here for a four day vacation in October of 2003. the hotel is centrally located, but that is where the benefits end. Rooms are tiny, cramped and only one sink in the bathroom. The hotel has two tiers of elevators that usually require a wait. The staff was unwilling to let us check in at noon, so we came back at 3pm and still had to wait 30 minutes before they "found" us a room- even though we had a reservation. Our view was ok, just the city landscape, which is pretty at night. The only reason we didn't switch to a better hotel was because we used frequent traveler points, so the room was free.
Definitely don't pay to stay here!
We stayed at the Seattle Hilton for 5 nights, on one of the three executive floors. I won't bore you with the details but will tell you that this facility is well below Hilton standards.
The exercise facility is a joke. The executive level amenities are virtually non-existent, the top-floor restaurant is very limited and small but still very pricey and the elevators are painfully slow. This last problem is aggrevated by the fact that the lobby is on the 13th floor, above the parking garage.
The staff were generally nice and seemed to appreciate my frustrations with the hotel's limited offerings. Still, for $200 a night, I was expecting more than what could be found at a Holiday Inn Express.
Barring some substantial changes, I would not stay here again. For the same price, there are simply too many other good options in downtown Seattle.
We loved the Hilton!!
We recently stayed one night at the Seattle Hilton. It was great! The bellman to the front desk people were awesome and helpful. Our room had a gorgeous view - they upgraded us. The hotel is convenient to everything. We took the shuttle to the airport. It picks you up in front of the hotel. The bellman took our luggage and talked to us while we waited. The restaurant on the top is expensive. The bar in the lobby was more reasonable. We had a great time and would stay again at this hotel.
Hilton is not worth it!
Stayed one night at the Seattle Hilton. We had reserved a deluxe room with a water view. Arrived at 11:00 pm and was told that a "smaller" room was available with a view. It was about the size of a closet, next to the stairs and elevators. The next day we inquired about the airport shuttle bus that stopped at the hotel. The concierge tried to get us to take a taxi and when we insisted on taking the bus all of a sudden no one knew where the bus picked up. This occured even though the shuttle brochure lists the Hilton as one of its stops. All in all, we were very disppointed in the Hilton and realize that there are much better hotels in the Seattle area.
TripAdvisor Reviews Hilton Seattle
Travel Blogs from Seattle
The city was named after Chief Seattle. There is also a fire boat named after him but the city is more impressive. We are ensconced in the Hilton downtown on 6th avenue, a great location. Many of the sights are downhill from here
It's a cool, clear bright day. We took the monorail to the Space Needle to see Chihuly Garden and Glass. It …
We arrived in Seattle to perfect weather. After taking an honest-to-god limo from the hotel, which made us laugh, we went down to the Pike Place Market to shop and eat lunch amongst the tourists. We sampled vinegars (mango balsamic!), drank some sipping chocolate and generally enjoyed ourselves. We then met up with my old friend and mentor, Joe, …
... and only a 30-minute ride. It stopped at Terminal 2, and I had to take a free shuttle to Terminal 1. I was at the airport early enough that I had to wait around for ten minutes before I could actually check my bag in. I was worried it might be overweight, but the agent sent it merrily on its way without demanding more money, so I guess it was fine.
I had a croissant and an espresso at Paul, a famous chain bakery. It was fine, and I think I really needed the caffeine ...
What a great day! Sunny, sunny, sunny! Dick commented on how sunny it is here. Well, we found out yesterday from Lance,our tour guide, that sunglass sales are #1 in the country here in Seattle. That now makes sense. We have had wonderful weather while here! Seattle's rainy reputation was not proven on our trip!
So, we started the day with a doubleheader, Space Needle and the Chihuly Garden and Glass Exhibit!
The Space Needle gave ...
... garbage room at 2:00 in the morning; no one judges you at 2:00 in the morning). In my world, I was tired, cranky, and ready to be off. On the bright side, when you only have hours left in your place, choices of what you toss and what you keep get easier...just toss everything! I made it through with help from friends and impromptu happy hours when I should have been packing, seeing my nieces and remembering what pure joy (and ...