Bonito Hotel

Mi marido y yo estuvimos en este hotel el 25-28 noviembre de 2005. Era nuevo, por lo que pensamos probar. El hotel era bonito. Las habitaciones eran majas, baños de mármol, camas lujosas. la piscina era apequeña, pero atractiva. Asegúrate de ir pronto, porque la luz del sol de la piscina queda tapada por la torre del hotel después de las 2 de la tarde. El hotel es sin duda un A+. La zona de alrededor, por otra parte, dejaba mucho que desear. El casino del hotel era muy bonito pero extremadamente pequeño. Los bares del hotel y restaurantes estaban vacíos. La compra en el Malecón Center fue decepcionante. La mayoría de las tiendas no estaban abiertas. Había solo un puñado de tiendas y lo podías ver todo en cuestión de minutos. Cuando el Centro sea totalmente operativo, creo que el Hilton puede ser una buena opción. Hasta entonces, optaría por el Jamaican Marriot de la calle de abajo. Es más viejo y muestra algo de desgaste, pero tiene una piscina mucho más bonita, un gran casino con entretenimiento nocturno, y hay mucho más que hacer por ahí y por los alrededores.

Lo mejor de la capital

Gran hotel, estuve 3 noches, excelente personal.

Worst business hotel in S.D.

I have been to this hotel on business recently, it is a new hotel but has the worst service in Santo Domingo. Complaints are simply ignored. I signed a contract for a corporate rate and when I wanted to enjoy the lower fare for the first time they responded that each time I have to make a written, formal request before arriving. I am a world business traveller and have never seen such a ridicilous service and behaviour at any hotel or hotel group. Shame on the Hilton !!! This message is to all business travellers: Do not go there, go instead to the Jaragua, Melia or Intercontinental, they will not laugh at you like at the Hilton !

Didn't do it for me

The Hilton Santo Domingo while it appears pretty didn't do it for me. The rooms were great, but amentities didn't exist. Amentities were important since I was tagging along with my fiance who was here on business. The beach across the way is not suitable to lay out and enjoy, there is no spa and the week that I have been here the pool has been closed every single day. Each day someone tells me it will open tomorrow -- but its been 4 days and it still isn't open. With no alternate outside area to relax, this has really put a damper on my vacation.

Best in capital

great hotel , stay for 3 nights great staff exellent

Not Safe

Hilton Hotel - Santo Domingo, Dominican Republic

This hotel is located in a very busy part of the city (Malecon Center). While my vehicle was parked in their garage it was broken into and personal possesions were stolen. The management on duty did asistt with calling the police but that was of little help. The next day during a meeting with hotel management and their security chief it was noted that this had been an ongoing problem. It is this traveler's opinion that management at this hotel does not value the safety of their guests and alternate loding should be considered when visiting this area.

Service absent, GM absent

Just came back from a six day stay at the hotel. The positives-it is new, it is new, it is new. The negatives: 1) service is absent; 2) any manager with power to override the decisions of the clerks is absent and if the hotel continues like this it will eventually be absent. I elaborate:

When I arrived with my wife and three year old daughter we went to the Hilton Honors check-in. We waited more than half an hour while the woman rep conversed with other guests for a half an hour about personal matters. I went to the regular check-in line and the rep in a very rude manner did not pay attention to my concerns or questions. I asked for the GM (he was always in a meeting). I would have checked out the next day only we did not want to have to pack up and move with my daughter.

The hotel is new and clean. Its only sign of service is in its housekeeping dept. which is exceptional (they should be running the hotel and teach the execs about service.)

The pool is small and has no umbrellas available to shade from the sun;

The gift shop has no phone cards on sale (always they are on their way (the room phone rates are exorbitant);

The Malecon Center Mall is 98% unoccupied (three banks, Tony Romas, a jewelry, clothing and gift store and a movie theatre are all that is there.) So dont' stay here for shopping.

In a nutshell- the hotel is out of the way. I payed $250.00 per night for the room.( I payed half the price and got better service at the Melia Hotel which is 4plus stars and has two minute access to shops, banks pharmacies restaurants and doctors.) As a matter of fact the other two hotels next to the Melia (quinto Centenario and Jaragua) are also half the price and offer better service than the Hilton.

And if you dont mind being a bit out of the way (ie, closer to the Hilton) stay at the Hotel S anto Domingo which is 40 percent less in price, better service and has a tremendous buffet breakfast included in the room rate.

Beautiful & New!

We stayed at this hotel about a month ago after having stayed at many of the other hotels in Santo Domingo. I agree with the other two reviewers who've posted here. This is a very new hotel and for that reason is very clean and extremely polished. It's a bit more expensive than the Jaruaga and the Melia which are a few blocks down the Malecon, but it's worth it for most services. The pool was a bit small and seemed like it was built for show and not really for going in to it. The Malecon Center is still a work in progress, so don't think you are going to stay at this hotel and shop. There are basically no shops open. During the weekend, we didn' see many guests at the hotel, but I guess they are mostly accomodating business travelers during the week. The hotel staff was nice and accomodating except when we requested a late checkout and they said they couldn't help us, even after we offered to pay extra. The main restaurant is a bit expensive, but the food is good quality. If you are on the executive floor, there is an included breakfast in the executive dinning room which is quite nice. Room service food was excellent as well. The rooms all have views of the Malecon and you will feel as if you're right in the water, even on the 17th floor as we were! Sleeping on the new beds, I got one of the best hotel sleeps I've ever had and the "rain shower" was amazing! The gym has views of the Malecon as well which helps pass the time. There is an outdoor cafe (lighthouse) which isn't open yet, but appears promising. We would definately stay here again.

Nice Hotel

My husband and I stayed at this hotel 25-28 Nov. 2005. It was new, so we thought we would try it out. The hotel was beautiful. The rooms were nice, marble bathrooms, luxurious beds. The pool was small, but nice. Make sure to go out early, though, because the sunlight by the pool is blocked by the hotel's tower after about 2:00pm. The hotel definitely gets an A+. The surrounding area, on the other hand, left a lot to be desired. The hotel's casino was very nice but extremely small. The hotel's bars and restaurants were empty of guests. The shopping in the Malecon Center was disappointing. Most of the stores were not open. There were only a handful of shops and could all be seen in a matter of minutes. Once the Center is fully operational, I think the Hilton would be a nice option. Until then, I would opt for the Juaragua Marriott down the road a bit. It is older and shows some wear, but has a much nicer pool, a huge casino with nightly entertainment, and there is a lot more to do in and around the property.

The Best in Santo Domingo

I recently traveled to Santo Domingo for a Business Meeting. I decided to stay at the recently opened Santo Domingo Hilton on the Malecon. The Hotel is without doubt the best in Santo Domingo and ultraluxurious (think Mandarin). The bathrooms are amazing - jacuzzi tubs and a separate shower with a rainfall showerhead. The beds are ultra comfortable. The Business Center and Executive Floor are very well equipped. High speed internet in the rooms is readily available as is wireless in the lounge. The Staff are extremely knowledgable and eager to please. The Hotel also has a well equipped gym and a beautiful pool overlooking the Caribbean. The food in the restaurant was outstanding. Adjacent to the Hotel is a shopping mall, Movie Theatre, and Casino(although all of the stores in the mall are not yet open). As somoeone who travels frequently to Santo Domingo this will be my new home away from home. For business or pleasure this hotel is sure to please. Don't miss it.