Hilton San Francisco Union Square

333 O'Farrell St, San Francisco, California, 94102, United States | 4 star hotel
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Location

This 4 star hotel, located in the Downtown San Francisco area of San Francisco, is near Glide Memorial United Methodist Church, American Conservatory Theater, Geary Theater, and Napa Valley Winery Exchange.
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Amenities

       

    TravelPod Member ReviewsHilton San Francisco Union Square

    Reviewed by andreas.bohman

    Massive hotel in great location

    Reviewed May 26, 2014
    by (11 reviews) Sollentuna , Sweden Flag of Sweden

    Hilton Union Square is a massive business oriented hotel a few blocks away from Union Square. Location is great with quick and easy access to key parts of the city as well as both Muni and Bart transportation. Because of the size it can feel impersonal, but that is compensated by the positives. Rooms are good size as far as we have seen (have stayed at this hotel several time previously for buisiness) and most amenities and services are good. The only immediate negative is the poor performance of the broadband service. The surrounding blocks have quite a few ok restaurants, with a few exceptions better bets for breakfast than dinner.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by jasminp

    Union Square

    Reviewed Sep 3, 2013
    by (17 reviews) , Germany Flag of Germany

    Shopping und cable Car fahren

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by mzanelli

    Good accomodation, great location

    Reviewed Jul 27, 2013
    by (1 review) , Italy Flag of Italy

    Great location

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by trockie

    Average Hilton

    Reviewed Apr 30, 2011
    by (1 review) , United States Flag of United States

    The room was ample sized but the bathroom was miniscule- like a shoebox. Staff was good. Main complaint was no executive lounge.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Hilton San Francisco Union Square

    Executive rooms

    from

    Stayed for 7 nights in an executive room on the 43rd Floor.

    All things considered a nice hotel.

    Positives: like other people have mentioned great location. Friendly service. Views of Golden Gate Bridge from the room. Clean room. In-room recycling facilities for paper, cans and plastic bottles. We had two complimentary bottles of water. Breakfast was nice, I loved the pastries, fresh fruit salad. Ironing board and safe in the room. Nice seating area in the room. Good size gym. La Source Cabtree & Evelyn toiletries.

    Neutral:Room not as big as the standard double rooms at the Waldorf Astoria, they do actually cost more in San Francisco. Nibbles in the evening were okay, but not fantastic. A lot of fried stuff.

    Negatives:There was a very noisy party one of the nights, it took several telephone calls to reception before they managed to ask the party crowd to leave the room. Disgusting coffee in the executive lounge, I don't know how can americans actually drink that stuff.

    I don't think that I would return to it though. There isn't a particularly special feature about it. Fairly bland luxury hotel.

    Wonderful!

    from

    Stayed for two nights and loved it. We were celebrating our wedding anniversary and the hotel gave us breakfast coupons for both days at a cost of $18.50 for each person for each day. They then upgraded us to a deluxe suite with an LCD TV mounted on the wall, a mammoth desk and beautifully decorated. As if this wasn't enough, on our last evening they sent us chilled champagne. Everyone we dealt with was very friendly and extremely helpful. We had fabulous recordbreaking warm weather and an overall wonderful experience And we only paid $75 a night on Priceline! Can't wait to return next year.

    Hilton fine, but pricy

    from

    Recently spent week at the Hilton, March 1-8, when hotel was busy with mammoth medical meetings. When reserving, I asked about robes and was told they were provided. Turned out I had to phone for them, but they were delivered promptly. Tower 1, #3173, was smallish 31st floorexec room that had great view of Twin Peaks, City Hall, but needed some updating. Not worth $250/night with 45th executive floor breakfast(decent), fairly greasy evening snacks. ( when did they start charging $5 for the not that great wine?)

    That said, housekeeping was great, beds comfortable, all staff very helpful - some extraordinarily so. If you have to stay here, don't bother with exec perks - get a cheaper room and eat breakfast at high Zagat rated Dottie's True Blue Cafe, a few blocks away- and drink a wonderful glass of wine at one of the fabulous SF cafes for a few bucks more. Health Club free for HH silvers and up.... beyond crowded in the am. Go at 6am or 745 to get an elipse or treadmill.

    Dissapointing

    from

    Both my partner and myself are HH Gold and had prebooked an Exec floor room requesting a high level room and early check in. We have just returned and had a pretty dissapointing stay.

    I know early check ins are not a right and we accept this. We knew however we were arriving early from an over night flight so emailed and rang the hotel in advance to request one if at all possible. We arrived at the hotel at 0800 and not surprisingly were told no check in yet available. Told to come back at 1030 which we did; still nothing. Told to come back at 1300 which we did; still nothing. Told to go and sit in the exec lounge and they would let us know in 20 mins. They did not. Rang down and was told our room would be free by 1330. At last at 1430 we got into our room! This was all made even more frustrating as even at 1030 we quite clearly saw people walking away with room keys from check in.

    Got an executive room on the 37th floor; one of the lowest despite our request.

    A basic exec room; no upgrade; no fruit / welcome pack of any sort. No bottled water no slippers no bath robe etc. is this typical of US Exec room guestrooms?

    The Exec lounge was never once manned by a concierge to our knowledge in all the 2 days that we were there. Instead a large notice saying they had temporarily stepped away from the desk! The evening offerings were of quiche or quiche on one night and nothing the second; of course the usual pay for drinks system.

    Being Gold meant Zilch on this particular trip. Is this typical or were we unlucky?

    Will Not Return

    from

    I just returned from a 4-night stay at the Hilton San Francisco. The hotel was OK, but there were problems.

    First the positives: Location is great. You are close to Market Street, shopping and the trolley. The staff was very nice, especially the doormen who always found you a taxi when you needed one. The lobby is big and it is a convenient place to meet up with other people you are traveling with.

    Now the negatives: I stayed in tower 3, and the rooms in that tower are not that great. They are a little small, the bathroom is small and the view is bad. The rooms in tower 2 are bigger (I am told) and the rooms

    in tower 3 are small, but with a balcony and an amazing city view. The housekeeping service was not wonderful. They were very nice and always brought extra towels, the problem was, the room was never very clean. Even on arrival, one of the towels in the bathroom had a hair on it- which actually was really gross. A major problem is the hotel is undergoing some remodeling and there is construction (at least in the third tower). Sunday morning at 7am I was awoken by hammering and drill noises. Not very pleasant. We called to complain- indicating that Sunday early morning seems like a very bad time to have the construction occur- but the manager did not follow through on his promise to tell them to stop.

    I was happy to checkout and come home. I was there for work, and I loved San Francisco, but when I go back for leisure, I will avoid staying at the Hilton.

    Location is okay

    from

    The hotel is actually pretty nice - it is huge. They have business center and a nice spa / work out facility (it is $10.00). The room was very nice, clean. We were in Tower 2 which looked updated. Tower 1 looked like it might be in the process of. Parking is expensive - $42.00/day. Area around hotel was a little sketchy - a lot of riff/raff hanging around but the Conceirge recommended serveral late night dining Italian restaurants within walking distance that were right on. We also enjoyed a cocktail in the Sky Restaurant in the hotel. Fantastic Views. We would definately stay here again.

    Average, Good location Not four stars

    from

    The Hilton is well located off of Union Square easily accessible to the BART and rental car agencies across the street. Our room in Tower I was small but clean with a comfortable king bed with nice linens. It could use a bit of updating. Maid service was throrough and prompt. Security was obvious throughout the property and our room key was checked when we came in late one evening. It was a competent enough stay but nothing special. We chose this property due to our $75 bid off of Priceline. For that rate it was fine, but if I was paying full price, a higher level of service and luxury would have been expected. Check in was problematic. I had booked the reservation in my name only, but my husband was going to check in before me. I had called the hotel 2 days before to make arrangements for him to be allowed in the room and they told me since I had booked through Priceline they could not help me and to call back the day of arrival. I had called back at 9 am on the date of arrival advised the hotel that he would be arriving at around 12 pm and to let him in. I requested a nonsmoking king at that time as well.

    When my husband arrived at around 11:30 am they had rooms available for check in but would not check him in. They offered him a day room for half the rate. He argued with them for about 30 minutes when finally someone reviewed the note to our reservation and allowed him to check in. He wanted a king room so he was told to come back at 2 pm. He came back at 2 pm, was given a room, goes upstairs and it was a double. He went down again, was given a different room and again it was a double. He goes down a 3d time and finally was given a king. Despite the difficulties checking in there was no apology or offer of free drinks or dessert- nothing. When I arrived at 4 pm, no problems for me. Spa Fusion provides excellent massages and scrubs, but when my husband went down there looking for the pool and jacuzzi, he was not given proper directions to get to the pool and jacuzzi. We would return only if we got a great deal. I would prefer someplace a bit smaller with a higher level of service. This is a convention type hotel. Not romantic either.

    Great room, good location

    from

    I stayed at the Hilton SF for one night and it was definitely worth the price paid. Booked via Priceline ($75 bid) and requested a non-smoking room in advance. I have elite status with Hilton HHonors program but I don't expect any favors with a Priceline rate. However, this particular hotel has kiosks where you can check in yourself.. and the best part is that the kiosks do not treat you differently because of the rate! I was able to attach my Hilton HHonors number (no points accrued) and got upgraded to a mini-suite in Tower 2. Very nice! So, definitely worth a try if this applies to you..

    Location:

    Very central and convenient to Union Square shopping, BART station (Powell St), and MUNI.

    Room:

    As previously mentioned, I was assigned a nice room.. so this might not be a typical experience. Bed was very comfortable and bathroom amenities were Crabtree & Evelyn. Decor was fabulous.

    I would recommend this property.. esp if the price is right!

    Hilton ok but.....

    from

    The hotel said it had many restaurants,which it did, but many were not open, one, open at different times, so we ended up going out for meals many times. The cafe,which was one of the ones open, was pricey, two soups and salads were nearly $20....was there for a mtg with my husband,so it would have been nice to be able to eat there often. Rooms were fine though.

    TripAdvisor Reviews Hilton San Francisco Union Square

    3.50 of 5 stars Very Good
     

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